Customer Support Specialist | Fraud & Risk Operations | eCommerce & SaaS Support

Overview

Looking for full-time work (9 hours/day)

at $4.48/hour ($972.00/month)

Bachelors degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

October 31st, 2023

Profile Description

Customer Support | Fraud Operations | eCommerce Specialist | Team Leader 

Hi, I'm Sherryl, from the Philippines. I have over 7 years of experience in customer service, e-commerce support, technical support, and fraud operations. I help online businesses improve customer satisfaction, resolve complex issues efficiently, reduce chargebacks, and build long-term customer loyalty.

My experience includes order management, refunds and exchanges, shipment tracking, dispute resolution, account troubleshooting, fraud investigations, and supporting customers through email, chat, and ticketing systems.

I am reliable, detail-oriented, and committed to delivering excellent customer experiences while helping businesses grow.


SKILLS:
Customer Support | Customer Success | Fraud Investigation | Risk Analysis | eCommerce Operations | Order Fulfillment | Trust & Safety | SaaS Support | Technical Troubleshooting | CRM Systems | Zendesk | Shopify | Gorgias | Twilio | Meta Ads Manager | Business Manager | Escalation Handling | Process Improvement | Remote Support