Shopify | Gorgias | E-commerce CX Specialist | Email Customer Support | Claude A

Use Shopify daily to manage and look up customer orders, process refunds, check order status, and coordinate with fulfillment. Familiar with navigating store admin to support customer inquiries end-to-end across multiple e-commerce clients.

Handle high-volume customer email support daily across multiple e-commerce clients in the EU, AU, and US markets. Experienced in writing clear, professional responses for order issues, warranty claims, refunds, and escalations. Maintains fast response times while keeping a consistent and on-brand tone across all communications.

Manage and resolve customer tickets daily using Gorgias across multiple e-commerce stores. Experienced in setting up macros, automation rules, and after-hours workflows. Handles escalations, warranty cases, and order-related concerns end-to-end.

Provide end-to-end customer support for e-commerce businesses across the US, AU, and EU markets. Experienced in handling order inquiries, warranty claims, refunds, replacements, and escalations. Works across multiple online stores simultaneously, managing high ticket volumes while maintaining quality and response time standards.

Use Google Sheets for tracking customer issues, managing weekly reports, and organizing data across multiple clients. Experienced in building simple trackers, issue logs, and summary reports to support CX workflows and team visibility.

Process and monitor customer orders across multiple e-commerce stores, coordinating with fulfillment teams to ensure accurate and timely delivery. Handles order-related concerns including tracking updates, delays, cancellations, and replacements. Experienced in managing fulfillment issues end-to-end from the customer side using Shopify and Gorgias.