I have worked in the BPO industry for almost 7 years. I started as a Customer Service Representative handling voice and non-voice accounts mostly U.S Telco and a Virtual Assistant for almost 3 years now. As a virtual assistant, I handle email marketing, social media posting, create basic YouTube Thumbnail following the client's branding, photo editing using Canva, product listing on client-provided websites, fulfill orders for customers as part of a drop shipping business, basic invoicing, and inventory, and other admin tasks. Basic knowledge in WordPress, Hubspot, Slack, Teamwork, and 17hats.

Operations & Customer Experience Specialist with 15+ years supporting US-based companies in high-volume environments.

I specialize in:

Order processing & fulfillment
Customer support operations (Zendesk, Salesforce, Quickbase)
Supply chain coordination & logistics
SOP creation & workflow optimization

In my current role, I manage end-to-end order processing, logistics coordination, and customer escalations, ensuring accuracy, speed, and client satisfaction across multiple accounts.

I’ve also worked in:

Amazon FBA product sourcing (Helium 10, Keepa)
CRM pipeline management & inside sales support
High-volume customer support (chat, voice, technical)

What I bring to your business:

Reduced order processing delays through workflow improvements
Strong attention to detail and accuracy
Reliable communication with US clients
Proven ability to handle high-pressure operations

Tools: Zendesk, Salesforce, Quickbase, MS 365, Google Workspace, Helium 10, Keepa, DHL/UPS systems

I’m looking for long-term opportunities where I can help streamline operations, improve customer experience, and support business growth.

-Proficiency in MS Office,
Excel and PowerPoint
-Working knowledge of Google Docs
-Willing to learn and to be trained under minimum supervision
-Knowledgeable in Computer Applications
-Adapt easily to change of environment and work schedule
-Hard working, diligent, highly motivated individual and can work under
pressure

I have over 13 years of experience in administrative work and 10 years in customer service. I’m skilled at handling customer inquiries, resolving issues with patience, and providing clear communication. I’m reliable, detail-oriented, and experienced in appointment setting, follow-ups, and both inbound and outbound communication, always aiming to deliver a positive customer experience.

Hello there, I'm Jenean from the Philippines. I have 6+ years of experience helping businesses and organizations Prun smoothly by providing administrative support, customer service, sales and business operations assistance, light bookkeeping, vendor coordination, and managing orders from processing to fulfillment and tracking. As an Executive Virtual Assistant, I make sure daily operations are handled efficiently so business owners can cut their work hours with non-core repetitive tasks and focus on growth.

What I Can Do to Help Your Business:
Administrative support and office management
Calendar management
Inbox & email management
Appointment scheduling
Data entry and record keeping
Preparing reports and summaries
Market research and pricing analysis
Customer service (phone & email )
Sales support
Order management
Order processing
Order tracking
Order fulfillment
Vendor and supplier coordination
Lead generation & appointment setting
Organize leads and support outreach tracking
Light bookkeeping
Preparing invoices & receipts
Financial reporting
Payment processing
Expense budgeting & Financial tracking
Preparing daily, weekly, and monthly sales reports
Identify transaction discrepancy
Preparing quotes, purchase requests & purchase orders
Payroll processing & payroll administration
Identify opportunities to delegate or automate tasks

Tools I'm proficient at:
Notion, Clickup, Canva, CapCut, Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Outlook), microfot teams, Zoom, ChatGPT

Why businesses work with me:
Highly organized, detail-oriented and proactive
Motivated, driven and reliable in getting things done
Strong communication, negotiation and problem-solving skills
Experienced in handling multiple tasks and asissting multiple departments
Trustworthy with confidential information
Computer literate & familiar with MS Office and common computer programs
With reliable high-speed internet, noise cancelling microphone, and quiet workspace

My availability:
I am available to work Monday-Friday from 8am to 5pm, full-time, part-time or 10-15 hours weekly. I am fleixble to work within various time zones USA, Canada, UK, EU, and AU/NZ.

Invite me for an interview.
I understand that you're looking for a dependable online assistant who has the right experience to support your daily operations and business activities while keeping your customers happy; someone who will not leave you hanging when things get tough at work -- that's me. Message me today and let's chat soon.

Operation Management, Administrative Support, Light Bookkeeping, Customer Support, Customer Service, Executive Assistance, Social Media Content Creation, Transaction Coordinating, Client Relationship Management, Attention to Detail, Organization, Interpersonal, Project Management, Microsoft Excel, Personal Assistant, CRM, Administrative Management, English Speaking, Admin Data Processing, Microsoft Excel, Google Sheets, Documentation, Phone Support, Sales Support, Procurement, Travel Management

Dedicated and highly organized logistics and supply chain professional with nearly 8 years of experience in Airfreight and Ocean freight logistics, Order Fulfillment Freight Bill Audits and Customs Clearance Documentation. Expertise in coordinating and optimizing logistics operations ensures efficiency and cost-effectiveness throughout the supply chain. Proven ability to manage end-to-end logistics processes while cultivating strong 3PL & vendor relationships and ensuring compliance with
international trade regulations. Recognized for proactive problem solving, meticulous attention to detail, and a steadfast commitment to delivering exceptional service quality and on-time delivery, all while enhancing workflows through effective negotiation and relationship-building skills.


Experienced using these tools

ERP/SAP - NETSUITE, A2000, APPAREL MAGIC, CIN7 CORE, CIN7 OMNI
SPS COMMERCE EDI ORDER MANAGEMENT SYSTEM
TRUECOMMERCE
SCANSHIP ECOMMERCE DROPSHIPPING FULFILLMENT
CARGOWISE
FLEXPORT
WAREHOUSE MANAGEMENT SYSTEMS - SHIPBOB/ACCEM/RJW/DAVINCI/BLECKMENN US/BLECKMENN UK
LOGISTICS TRACKING SYSTEMS
FREIGHT & CARRIER PORTALS
TMS
DAT ONE
EXCEL/GOOGLE SHEET/EXCEL
ZOHO CRM
ZOHO BOOKS
ZOHO INVENTORY SYSTEM
PRODUCTION SHIPMENT TRACKING
MANUFACTURER COMMUNICATION MANAGEMENT
QUICKBOOKS FOR INVOICING
XERO FOR INVOICING
MYOB FOR INVOICING

New system? No problem! I'm hungry for new knowledge!
Long-term goals? I'm available!

Let me ease your everyday responsibilities and give you back your valuable time!
If you are interested in working with me, I am one invitation away.
Let's talk about your business. I'm excited to hear from you!

I am universal. I can work outside of my comfort zone. I can adapt quickly. I am self-motivated, reliable, responsible and hard working person. I am effective and efficient when it comes to work. And I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Remote (online) worker doing general virtual assistance on supply chain processes, data entry, product listing, customer support, SEO, keywords and creative design.
Worked in Quality Department for more than 10 years.
I have a good understanding on ICT infrastructures, systems and databases.
I want a long-term and stable job where I can be of help to build and stabilize your business.

I am a newbie in the modern and freelancing field but I am open to new learnings and experiences.

Hi, I’m a quality and safety professional with over 8 years of experience in content moderation and quality analysis, primarily with ByteDance and Accenture.

I currently work as an Account Safety Quality Analyst, where I conduct quality audits, generate data-driven insights, and collaborate with cross-functional teams to improve moderation standards and processes. I also create reports and dashboards to identify performance gaps and recommend improvements based on content trends and quality analysis.

Previously, I served as a Recommendation and Traffic Quality Analyst, focusing on ensuring that recommended content met safety and relevance standards, while analyzing traffic patterns and supporting moderators with real-time guidance on trending topics.
I also have experience as a Content Quality Analyst, where I helped improve moderation accuracy through feedback, calibrations, and root cause analysis of quality issues. I began my career as a Content Moderator, reviewing user-generated content and supporting machine learning models through accurate content classification.
Overall, my expertise lies in quality assurance, content safety, data analysis, and driving continuous process improvement in fast-paced digital environments.

I am a Customer Support and Dispute Specialist with experience in Shopify, PayPal, and Klarna. I handle customer inquiries, refunds, order issues, and chargebacks while keeping customers satisfied and protecting business revenue.

I am skilled in resolving disputes, communicating with customers, and helping reduce negative reviews and future issues. I am reliable, detail oriented, and quick to learn new systems.

I am ready to support your business and provide smooth, professional customer service.

E-commerce Virtual Assistant specializing in order fulfillment, data entry, admin support, and operations assistance. Skilled in product processing, inventory updating, tracking number management, spreadsheet handling, Excel, and basic Shopify/e-commerce tools. Strong problem-solving skills, detail-oriented, fast learner, and reliable with repetitive tasks. Organized workflow management and accurate data encoding. College undergraduate (3rd year). Open to part-time or full-time VA roles.

Customer Support<8efe80624d780eba0c6493ec45140364>Email Support
Admin VA tasks
Data Entry
File management
Social Media Management
Graphic Design (Canva)
Google Docs
Google Spreadsheet
Data Entry
Database building
Calendar management
MS Office
Trello
ManyChat

Detail-oriented and reliable Virtual Assistant with hands-on experience in real estate lead generation, data research, and skip tracing. Proficient in using tools such as public records, property appraiser websites, Forewarn, FastPeopleSearch, Facebook Marketplace, Zillow, Google Sheets, Google Voice, and Mojo CRM. Experienced in Amazon product listing, product research, order processing, and fulfillment, as well as Shopify email support and order tracking. Known for being organized, quick to learn, and committed to delivering accurate, efficient, and consistent results.