E-commerce Customer Support Specialist | Order Processing | Back end Operation a

Overview

Looking for full-time work (8 hours/day)

at $10.08/hour ($1,920.00/month)

Bachelors degree

Last Active

June 16th, 2026 (5 days ago)

Member Since

January 18th, 2021

Profile Description

Here is the Summary of my Experience:

I have over 5 years of hands-on experience in international e-commerce, specializing in customer support, order processing, and fulfillment coordination.

In my previous roles, I managed end-to-end order processes, ensuring every order was fulfilled accurately and on time. I carefully reviewed products before sending them for production to ensure all details were correct. I also coordinated closely with suppliers to handle order modifications, cancellations, tracking delays, and issues with damaged or late shipments.

I work with different departments to meet deadlines and deliver an excellent customer experience. I handle inquiries and disputes with professionalism and empathy, provide timely order updates, troubleshoot product concerns, respond to negative reviews, follow up with customers, and send requests for reviews to improve our store’s credibility. I also handle product-related questions, refunds, and escalated order issues.

Key Skills:
• Customer Support & Customer Experience
• Order Processing & Fulfillment Coordination
• Shipment Tracking & Logistics Support
• Dispute Resolution & Refund Handling
• Supplier Communication & Cross-Department Coordination
• Product Review Management

Working in international e-commerce for 5 years has taught me to be detail-oriented, flexible, proactive, and able to multitask under pressure. I am independent, a fast learner, and committed to delivering results while ensuring smooth fulfillment and excellent customer satisfaction.

Tools & Platforms I Use:
• Etsy | Shopify | Gorgias | HelpScout | Slack | ClickUp | Asana | Google Workspace | Microsoft Dynamics