Joshua

Customer Service PRO |Ecomm & Sales|Shopify, Gorgias, CRMs

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Senior High School Diploma

Last Active

July 7th, 2026 (4 days ago)

Member Since

September 5th, 2022

Profile Description

I’ve spent the last few years working in a big company like Amazon and T-Mobile and supporting eCommerce brands like Throne Sport Coffee, Culture Hustle, 369 LA, and JK Boots. Supporting those brands by helping customers manage their orders, subscriptions, and answering product-related concerns through platforms like Gorgias and Shopify.

In my previous roles, I’ve managed thousands of tickets, built customer service workflows from scratch, and even helped reduce response time by more than 80% by improving automations and communication templates.

I’m really excited about the opportunity to bring that same energy and care to a brand like yours, where I can support customers who truly love the product and the mission behind it.

Tool and software I used.

- Shopify
- Gorgias
- Zendesk
- Loop Returns
- Shiphero
- ViciDialer
- Avaya
- Cisco Finesse

Communication and Management Tool

- Slack
- Zoom
- Microsoft Teams
- Google Meet
- Microsoft word and excel
- Gsuite
- Notion

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Phone Support

Experience: 2 - 5 years

Other Skills

Real Estate » Appointment Setting

Experience: 6 months - 1 year

Customer Support » Technical Support

Experience: 1 - 2 years

Office and Administration » Transcription

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: 1 - 2 years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mabalacat, Pampanga

Tests Taken: IQ
Score: 124: DISC
Dominance: 26%
Influence: 07%
Steadiness: 33%
Compliance: 34%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”