Experienced Collections Specialist | 12+ Years in B2C & B2B Finance
Results-driven Collections Specialist with over 12 years of experience in the banking and finance industry. Skilled in managing high-volume accounts, negotiating payment arrangements, and reducing outstanding balances. Proficient in Apollo, RingCentral, and Genesys software, with a strong track record of meeting collection targets while maintaining excellent customer relationships. Detail-oriented, reliable, and well-versed in FDCPA compliance and best practices. Ready to support businesses with efficient and professional debt recovery services.

I am a highly disciplined professional with a 16-year career built on accuracy, reliability, and operational integrity. With 14 years in Global Hospitality and 2 years in E-commerce, I specialize in managing complex back-office workflows and creating the "paper trail" that keeps businesses organized.

I am a Six Sigma White Belt certified specialist and a "high-bandwidth" operator. In my most recent role, I successfully managed 13 different Lines of Business (LOBs) simultaneously. This required extreme adaptability and the ability to reconcile data across multiple specialized platforms—including Synxis, Opera, and Salesforce—with 100% accuracy. I am a power user of dual-monitor setups, ensuring high-speed data management and system synchronization.

I focus on non-voice support, where I can use my deep experience with hospitality systems and process improvement to keep your business records organized and your workflows meticulously documented.

Technical & Operational Expertise
Hospitality Systems (14 Years): Expert in Synxis-NGVA (Sabre), Opera, Salesforce (MS 365 integrated), and Okta.

Multi-LOB Management: Managed 13 distinct business lines, including loyalty account earnings, member reconciliations, and complex reservations.

E-commerce & Fulfillment (2 Years): Full-cycle management of Amazon, eBay, and Rakuten sellers. Expert in order fulfillment, delivery tracking, and investigating lost/missing items through carrier audits and weight verification.

Process Architecture: Six Sigma White Belt Certified; specialist in creating "How-To" SOPs and Decision Trees to standardize complex business tasks.

Financial Integrity: Independently processed refunds and claims via Seller Central and Kana, ensuring all payouts follow strict policy and tax compliance.

Administrative Tools: Proficient in Microsoft 365 (Excel auditing), Google Workspace, and currently advancing in ClickUp for project management.

Bilingual Support: Fluent English and Italian (C1 Advanced); experienced in supporting EMEA, APAC, and LATAM regions.

Professional Workstyle & Environment
I bring corporate-level discipline to the remote workspace, optimized for high-volume data management and focus:

Instruction-Driven: I pride myself on following complex instructions to the letter to ensure zero errors in data management and policy application.

Dual-Monitor Proficient: Expert at managing multiple systems simultaneously to ensure information is perfectly synchronized between your storefront and your backend records.

Reliability: I prioritize a stable, high-speed fiber connection and a dedicated, quiet home office environment suitable for supporting global time zones.

Why Hire Me?
I am a seasoned professional who understands that clear documentation is the key to a smooth operation. I don't just "do tasks"—I build the "How-To" guides that help your business scale. Having spent over a decade with global hotel brands, I offer the stability and precision of a high-level corporate partner. I am looking for a long-term back-office/non-voice partnership where my Six Sigma training and documentation skills can help your business stay organized.

“Providing great customer service is more than answering questions — it’s about making every customer feel valued and supported.”

I’m someone who genuinely enjoys helping people and creating positive customer experiences. I worked as a Customer Service Representative at Sutherland under the DIRECTV account, where I handled billing concerns, technical issues, and customer inquiries through phone support in a fast-paced environment.

That experience helped me improve my communication, problem-solving, patience, and multitasking skills while staying professional and empathetic with customers. I also gained hands-on experience using tools like Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, and Notion to manage tasks and customer interactions efficiently.

I’m a fast learner, detail-oriented, and always open to learning new things that can help me grow professionally. Right now, I’m looking for opportunities where I can use my customer service experience to support businesses, help customers, and continue building meaningful connections with clients.

Customer Service and Technical Support Specialist with experience handling high-volume chat and email support for US-based clients. Skilled in troubleshooting technical issues, resolving customer concerns, and assisting with account-related inquiries including billing, refunds, cancellations, and travel bookings such as flights, hotels, and car rentals.

Familiar with CRM and ticketing systems such as Zendesk and Salesforce through training and hands-on practice, with understanding of case documentation, tracking, and issue resolution workflows. Knowledgeable in data entry, order processing, and maintaining accurate customer records.

Proficient in Google Workspace, Slack, and AI tools like ChatGPT to support workflow efficiency and communication. Known for strong attention to detail, clear communication, and delivering fast, accurate, and empathetic customer support in fast-paced environments.

I am a Virtual Assistant with a strong focus on CRM operations, workflow coordination, and business process support. I specialize in organizing and managing customer data, tracking sales pipelines, and supporting operational workflows within CRM systems such as Salesforce.

I have hands-on experience with Salesforce CRM fundamentals, including lead management, contact and account organization, opportunity tracking, and task and activity coordination. I am familiar with end-to-end sales workflows from lead capture through conversion and ongoing account management.

I am also actively developing skills in AI-powered workflow automation and no-code tools such as Zapier, with a focus on designing efficient systems that reduce manual work and improve business productivity. My learning includes building and testing automated workflows that connect CRM systems, communication tools, and data platforms.

I bring a systems-oriented approach to virtual assistance—focused not only on task execution but also on improving how work flows across tools and teams. I am highly detail-oriented, fast to learn new platforms, and comfortable working in structured processes that require accuracy and consistency.

My goal is to support businesses by maintaining clean CRM data, improving operational efficiency, and contributing to scalable workflow systems that support sales and business growth.

3+ years of Experience as Salesforce Administrator
Assist Users on customizing and configuring Salesforce such as below:
Constructing Object relationship, fields and page layouts
Custom Apps
Configuring Sharing settings, roles and profiles
Setting up Automation (workflow, approval process, process builder)
Case Management for Service cloud
Lead and Opportunity Management for Sales Cloud
Setting up Knowledge Base.
Analyze business process and recommend best possible solution using Salesforce.
Provide assistance on data management including import, export or migration.
Create and customize reports and dashboards to meet customer's requirements.
Provide real time resolution on any salesforce related concern for chat customers.
Guide users on how to questions using remote access.

I am a Virtual Assistant specializing in customer service, CRM management, and operations support for businesses in healthcare, travel, and service industries. I help companies manage customer inquiries, organize workflows, handle lead coordination, and maintain accurate records to ensure smooth day-to-day operations and strong customer satisfaction.

I have hands-on experience using Salesforce CRM, Zoho CRM, Amadeus GDS, Google Workspace, Microsoft Office, CMS tools, WhatsApp Business, MS Teams, Zoom, Calendly, Notion, Trello, and Excel. I am confident working across multiple platforms to support both customer-facing and back-office processes.

Currently, I work as a Remote Operations & Leads Coordinator where I manage incoming leads, coordinate supplier information, track tasks, and support operational workflows. My previous experience includes healthcare customer service with Humana, back-office support focused on reporting and fraud review, and travel customer service roles with Expedia and United Airlines. I also have earlier experience in general customer service and administrative roles, which strengthened my communication, problem-solving, and attention to detail.

I am available for full-time or part-time opportunities and can fully adjust my schedule to match your time zone, including EST. I am based in the Philippines (PHT, UTC+8) but flexible with working hours depending on business needs.

I am actively looking for a long-term role where I can contribute consistently and grow with the team. I value reliability, accuracy, and clear communication in every task I handle. Employers can expect me to be organized, dependable, and committed to delivering high-quality work with minimal supervision.

Customer Support & Retention Specialist | 9+ Years Experience

I help businesses improve customer satisfaction, reduce churn, and handle high-volume support efficiently.

Over the past 9+ years, I’ve supported US and AU customers through chat and email , specializing in customer retention, billing support, and technical troubleshooting.

What I bring:
• High-volume support handling (chat & email )
• Customer retention & issue resolution
• CRM management (Zendesk, Salesforce)
• Admin & task management (Asana)
• Clear, professional communication with customers

Proven experience:
• Handled 80–100+ customer interactions daily
• Maintained high customer satisfaction while resolving complex issues
• Supported billing concerns, refunds, and escalations
• Experience as a Supervisor – coaching agents and improving team performance

I’m reliable, detail-oriented, and able to work independently with minimal supervision.

I’m currently looking for a long-term role where I can support your team, improve customer experience, and contribute to business growth.

Available for part-time or full-time work.

· Strong understanding of Salesforce.com best practices and Functionality.

· Strong knowledge in Salesforce Email and Desktop Integration.

· Knowledgable in using Salesforce deployment and migration tools.

· Experienced in using Data Loader for importing Data

· Knowledgable in using Salesforce automation tools such as Workflow, Validation Rules, Flows and Process Builders.


· Proficient in Salesforce.com administrative skills, such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards and process builders.

· Solid understanding of Salesforce.com technical requirements, system configuration, user requirements and related policies and procedures.

· Strong problem-solving skills

I provide customer support and virtual assistance for ecommerce, service-based, and online businesses that need reliable day-to-day support and organized customer communication. With 5+ years of experience in customer service, CRM management, and remote support, I help businesses handle customer inquiries, scheduling, data management, and administrative tasks efficiently.

I have experience using Salesforce CRM, Zoho CRM, Google Workspace, Slack, Zoom, Canva, CapCut, ChatGPT, Grammarly, Microsoft Office, VOIP systems, and logistics tracking tools. I am also experienced in email , chat, and phone support, data entry, appointment scheduling, market research, and content organization.

My background includes working with ecommerce accounts, telecommunications, travel services, market research companies, and remote content projects. I currently create and manage YouTube content using AI-assisted tools for scriptwriting, editing, and scheduling.

I am based in Davao City, Philippines and available for full-time remote work. I can work across US EST/PST, UK GMT, and AU AEST time zones. I am looking for a long-term role where I can contribute consistently and grow with a company.

I am known for being dependable, organized, adaptable, and easy to work with. I value clear communication, consistency, and delivering quality work on time.

I am a detail-oriented professional with over 5 years of experience in customer support and operations, with a strong focus on data accuracy, reporting, and process improvement. Throughout my career, I have worked across phone, chat, and email support while consistently handling high-volume workloads and maintaining performance metrics.

Beyond customer support, I have developed hands-on experience working with data. I regularly process, validate, and organize information across CRM systems and spreadsheets, ensuring data integrity and accuracy. I have also created reports and tracked key performance metrics such as resolution time, customer satisfaction, and operational efficiency.

My experience includes using tools like Excel, Google Sheets, Salesforce, and Zendesk to manage data, identify trends, and support decision-making. I enjoy working with structured data, improving workflows, and finding ways to make processes more efficient.

I am currently building on this foundation to transition into a Data Analyst role, where I can apply my analytical thinking, attention to detail, and reporting skills to generate meaningful insights and support business decisions.

Core strengths:

- Data analysis and reporting
- Data validation and accuracy
- KPI tracking and performance monitoring
- Excel and Google Sheets (data cleaning, formatting, basic analysis)
- CRM systems (Salesforce, Zendesk)
- Process improvement and workflow optimization

I am open to remote opportunities in customer support, operations, or entry-level data analytics roles.

Seasoned Operations Manager and talented leader with almost 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Versatile technical professional combining 4+ years of B2B customer support excellence with proven
freelance spreadsheet development and business automation expertise. Currently building and maintaining
complex Google Sheets systems for independent clients, automating workflows through advanced formula
engineering and API integrations. Recently recognized as Top Performer for 3 consecutive months at
T-Mobile for Business (iQor), achieving 100% NPS, 85% FCR, and 80% payment collection across 450+
monthly interactions. Expert in translating business requirements into automated solutions, technical
troubleshooting, CRM optimization, and revenue growth strategies. Computer Science graduate with
hands-on programming expertise in Python, SQL, Apps Script, and REST APIs, bringing unique technical
fluency to both development and customer-facing roles.

I am a Customer Support Virtual Assistant who helps businesses manage customer communication, resolve inquiries efficiently, and maintain smooth daily operations.
I have hands-on experience handling high-volume support across chat, email , and phone. I managed up to 5 simultaneous chats or 8 email s per hour while maintaining accuracy and customer satisfaction. I also handled 30 to 50 inbound calls daily, providing clear troubleshooting and efficient issue resolution.
I am skilled in using Salesforce CRM, Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, Microsoft Teams, Canva, and CapCut. I can support email and chat management, customer inquiry handling, data entry, calendar coordination, and basic content creation.
I am available for full-time work and can align with US, UK, or AU time zones. I have a dedicated home office with stable high-speed internet and backup systems to ensure consistent performance.
I am looking for a long-term role where I can support your business and become a dependable part of your team. I follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time.