
Service Desk Technical Support /Certified Salesforce Admin
I have been a Technical Support Representative/ Customer Service on a BPO company for a decade. Highly adept in troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. I Keep customers informed of any progress that's happening on the account and make follow-up calls or communications in a timely manner.Assist team members and provide support and solutions to customer queries to me