Over 11 years of experience in Salesforce Administration and QA/Testing field. Worked and delivered various projects with different industries. Specialized in Salesforce Testing and Salesforce Administration (Salesforce certified and ISTQB Foundation Level Certified).

Established QA Processes, Frameworks, Strategies and led all testing activities e.g. Functional Testing Regression Testing, Defect Management, Test Management, Risk Management, Release Management, Test Documentations etc.

Provided solutions, enhancements, Bug resolutions, Support and maintenance as Salesforce Administrator


Open for Full Time or Part Time Work.

-Create and Manage custom objects, fields, custom apps.
-Expertise in preserving the integrity of data from MS Excel to Salesforce
using Data Import / Apex Dataloader and monitor the quality of the data.
-Develop and Maintain Validation Rules.-Work as a part of the Chat Team which handles cases for different teams.
-Responsible for continuously optimizing Salesforce by configuring, setting
up and improving the use of platform while aligning to the business
requirement.
-Maintain up-to-date knowledge of ----------- capabilities, newly
released functionality, Salesforce administrative tools and Salesforce
Appexchange offerings.
-Responsible for interpreting business requirements and configuring
Salesforce to meet business needs.
-Ongoing documentation – produce and update existing Salesforce
documentation for colleagues and customers. This helps to keep on top
of new developments and future Salesforce releases and enhancements.
Communicating with customers and colleagues regarding new
developments, support etc.
-Data cleanups – Remove duplicate Accounts and Contacts by merging,
mass updating and will also import data using import wizards e.g. Data
import wizard, Data Loader etc.

I help businesses streamline their operations, automate repetitive tasks, and deliver better customer experiences.



With 6+ years of experience in customer support and CRM management, I specialize in tools like Salesforce, Zendesk, and Go High Level—combined with powerful automation platforms like Zapier, Make, and N8N.



Here’s how I can help you:

* Clean and manage your CRM for better organization and tracking

* Automate workflows to save time and reduce manual work

* Handle customer support (email, chat, tickets) efficiently

* Improve response time and customer satisfaction

* Build systems that help your business scale smoothly



I don’t just complete tasks—I help improve your systems so you can focus on growing your business.



If you’re looking for someone reliable, detail-oriented, and proactive in improving your processes, I’d love to work with you.

High-Accuracy Operations Professional | Specialist in Complex Data Workflows

I am a results-driven Operations Professional with over 4 years of experience supporting US-based firms in the Insurance and Real Estate industries. My core expertise lies in managing high-stakes document workflows—such as insurance bind requests—where 100% data integrity and strict deadline adherence are mandatory.

Why work with me:

Systems Expert: I am highly proficient in Salesforce CRM, Google Workspace, and project management tools. I don't just "input" data; I understand how to manage it to support business growth.

Technical Upskilling: I am currently mastering workflow automation tools like n8n and GoHighLevel to help businesses eliminate manual tasks and increase efficiency.

Reliability: Having worked with US companies since 2022, I am fully adapted to Western business standards, professional communication, and graveyard/shifting schedules.

Core Competencies:

Operations & Administration: Managing complex, multi-step processes with zero supervision.

Data Auditing: Reviewing legal documents and contracts (Bind Requests/BOLs) for total accuracy.

CRM Management: Expert-level Salesforce navigation, data entry, and record organization.

Pivot to Logistics: I am currently focusing my operational expertise on the Logistics and Freight industry, bringing my "zero-error" mindset to shipment tracking and carrier coordination.

Availability: I am specifically seeking a long-term role starting at 2:00 PM PHT to align with Australian (AEST) or UK (GMT) business hours.

I help real estate and property management businesses, CEOs, and growing teams stay organized and client-ready—managing CRMs, coordinating transactions, and keeping customer communication fast and professional.

At The Property Collective (Australia), I maintained 100% data accuracy across every lead stage in ----------- while coordinating client appointments, drafting appraisal and listing documents, and getting new listings active in market.

My background combines hands-on CRM management across GoHighLevel, -----------, and Salesforce with a strong customer service record—I was recognized as Top Performer for 3 consecutive months in a technical support and sales role, and later supervising a 20+ agent team while driving a 15% improvement in customer satisfaction. I've also handled legal intake, calendar and inbox management, research, and documentation for US and Australian clients.

If you need someone who can keep your CRM clean, your clients happy, and your operations running without oversight, I'm ready to start. Message me with your workflow and I'll show you exactly how I can help.

I provide elite multilingual support (Bengali, Hindi, Urdu, English) and Quality Assurance that boosts team performance and client retention. I manage 100+ daily omnichannel interactions via Salesforce, WhatsApp, and live chat while maintaining a 98% CSAT score. As a former Team Leader, I specialize in coaching agents, financial compliance (KYC), and driving sales conversions.

What I Bring to Your Business:

Customer Experience: Handled high-value VIP international clients with 100% accuracy and structured complex logistics.

Operations Leadership: Promoted to Team Leader within 90 days. Coached a team of 13 agents to improve floor CSAT by 15% and increase sales by 30%.

Compliance & Tech Support: Expert in handling high-stakes escalations, payment/withdrawal inquiries, and strict KYC verification workflows.

E-commerce Growth: Founded an online store, scaling sales by 34% using SEO optimization and seller platform management.

Technical Toolkit:

CRM & Chat: Salesforce, WhatsApp Business, Microsoft Teams.

E-commerce: Shopee, Lazada, TikTok Seller Center.

Productivity & Analytics: Advanced Microsoft Excel, Google Workspace, Google Analytics.

Channels: Inbound/Outbound Voice, Live Chat, Email and SMS Support.

Language Proficiencies:
Bengali: Native.
English, Hindi, Urdu: Fluent (Professional Working Proficiency).
Tagalog: Conversational.

I can do the work and deliver exceptional results. I will fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that makes me stand out from the crowd. Hiring me will would be one of the best decision an employer would decide since I assure you i would be of great help and will make life easier.

Dedicated IT professional with hands-on experience in Level 1 technical support, ticket management, Microsoft 365, and service desk operations. Fast, reliable, and always SLA-compliant.

I have developed strong research skills through my experience as a Research Assistant and Researcher. I am proficient in various data analysis software, including PAST, QGIS, and Tableau for data visualization. In addition to my research background, I also have experience working as a Customer Support Representative in a financial technology account (Cash App). I strive to be recognized as a model employee who delivers precise and high-quality service in every task.

I am a dedicated and versatile customer service professional with years of experience across healthcare, banking, technology, and sales. Throughout my career, I've had the privilege of supporting customers and providers alike whether it was verifying patient eligibility and claims at Sagility and Carelon Global Solution, troubleshooting technical issues for SimpliSafe and Zelle, or helping customers find the perfect security solutions as a sales agent.

What drives me is a genuine passion for helping people. I believe that every interaction whether over the phone, through email, live chat, or in person is an opportunity to build trust and make someone feel heard. I take pride in my ability to listen actively, communicate clearly, and find solutions that truly meet the needs of those I serve.

Behind the scenes, I've honed strong organizational and technical skills from managing data and transcribing information with precision, to navigating tools like Google Workspace, Slack, and Zoom to keep teams connected and aligned. I've also embraced the responsibility of handling sensitive information with care, particularly through my HIPAA compliance training, understanding that confidentiality is not just a policy, but a promise to every customer and patient.

Whether I'm resolving a complaint, closing a sale, or simply sending a thoughtful email update, my goal remains the same: to leave every person I interact with feeling valued, informed, and confident. I approach my work with empathy, integrity, and a quiet determination to make a positive difference one conversation at a time.

I help businesses stay organized, efficient, and focused on growth. I have supported U.S. and Canadian clients in customer service, account management, and administrative support roles. I have managed calendars, scheduling, emails, billings, client communications, vendor coordination, event logistics, and day-to-day operations to help executives stay organized and focus on business growth. Dedicated to fostering client trust and delivering quality service. I take pride in being reliable and trustworthy and I value clear communications and updates.

Hi, I'm a Salesforce Developer with over 7+ years of hands-on experience in building, customizing, and optimizing Salesforce solutions for various industries, and other salesforce module(Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud). I specialize in Apex development, Lightning Web Components (LWC), and Salesforce automation tools such as Flows and Process Builder.
I’m passionate about streamlining business processes, integrating systems (REST/SOAP APIs), and delivering scalable solutions that help businesses grow and run efficiently on the Salesforce platform.

I help brands stay consistent and grow through email, SMS, and social media marketing.

I support businesses of all sizes by taking email and SMS off their plate and turning them into systems that actually work. My focus is always on delivering value to their audience while helping build trust, loyalty, and steady revenue over time.

I build and manage email automations and campaigns by first understanding the brand, the audience, and the goals. From there, I create personalized messaging, clean segmentation, and thoughtful content that feels natural and relevant, not forced or spammy.

Looking for help with email and SMS marketing? Feel free to reach out.

I’m an HR and Recruitment Specialist with 5+ years of experience, including Virtual Assistant (VA) support in recruitment and administrative tasks. I handle candidate sourcing, interview coordination, onboarding, data management, and HR documentation with accuracy and efficiency.
I’m experienced with ATS/CRM tools like Salesforce, Vincere, Workday, and Avature, and I thrive in remote, fast-paced environments. I’m detail-oriented, proactive, and reliable, with a strong focus on delivering quality work and meeting deadlines.
I’m here to help streamline your HR and administrative processes so you can focus on growing your business.

A Salesforce Developer with mid-level experience, specializing in Agile methodology,
Apex, and API programming. Adept at developing CRM solutions for client businesses
and identifying opportunities to improve the user experience.