Versatile technical professional combining 4+ years of B2B customer support excellence with proven
freelance spreadsheet development and business automation expertise. Currently building and maintaining
complex Google Sheets systems for independent clients, automating workflows through advanced formula
engineering and API integrations. Recently recognized as Top Performer for 3 consecutive months at
T-Mobile for Business (iQor), achieving 100% NPS, 85% FCR, and 80% payment collection across 450+
monthly interactions. Expert in translating business requirements into automated solutions, technical
troubleshooting, CRM optimization, and revenue growth strategies. Computer Science graduate with
hands-on programming expertise in Python, SQL, Apps Script, and REST APIs, bringing unique technical
fluency to both development and customer-facing roles.

I am a Customer Support Virtual Assistant who helps businesses manage customer communication, resolve inquiries efficiently, and maintain smooth daily operations.
I have hands-on experience handling high-volume support across chat, email, and phone. I managed up to 5 simultaneous chats or 8 emails per hour while maintaining accuracy and customer satisfaction. I also handled 30 to 50 inbound calls daily, providing clear troubleshooting and efficient issue resolution.
I am skilled in using Salesforce CRM, Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, Microsoft Teams, Canva, and CapCut. I can support email and chat management, customer inquiry handling, data entry, calendar coordination, and basic content creation.
I am available for full-time work and can align with US, UK, or AU time zones. I have a dedicated home office with stable high-speed internet and backup systems to ensure consistent performance.
I am looking for a long-term role where I can support your business and become a dependable part of your team. I follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time.

I have developed strong research skills through my experience as a Research Assistant and Researcher. I am proficient in various data analysis software, including PAST, QGIS, and Tableau for data visualization. In addition to my research background, I also have experience working as a Customer Support Representative in a financial technology account (Cash App). I strive to be recognized as a model employee who delivers precise and high-quality service in every task.

Results-driven customer service professional with 4+ years of experience in email support, live chat, and multi-channel outreach. Focused on appointment setting and outreach — helping businesses grow their pipeline through strategic engagement, persuasive email campaigns, and consistent follow-up.

Certified Salesforce Administrator with 7+ years of experience delivering scalable, user-focused solutions across Sales Cloud, Service Cloud, and Experience Cloud. Proven track record in Salesforce configuration, deployment management, and cross-functional collaboration for global clients. Adept at troubleshooting complex issues, optimizing processes, and enhancing platform usability. Passionate about continuous learning, with multiple certifications including Sales, Service, and Experience Cloud, as well as Platform App Builder and AI Associate. Currently expanding leadership capabilities and technical expertise in the evolving Salesforce ecosystem.

Salesforce Marketing Cloud Specialist with 5+ years of experience in email marketing, automation, and platform administration. Proven expertise in building data-driven campaigns, audience segmentation, and customer journey orchestration. Skilled in AMPScript for dynamic email personalization and SQL for advanced segmentation within Automation Studio. Experienced in managing end-to-end campaign execution, including data integration, campaign deployment, performance monitoring, and optimization.
In addition, I specialize in automation and AI-driven workflows, helping businesses streamline operations, reduce manual work, and improve efficiency using low-code and no-code solutions.

I build scalable systems and integrations using tools like Zapier, Make (Integromat), n8n, and GoHighLevel, enabling seamless data flow and process automation across platforms.

Core Skills & Services
-Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder)
-AMPScript & SQL (Segmentation, Data Extensions, Query Activities)
-End-to-End Campaign Management & Deployment
-Customer Journey Mapping & Automation
-Low-Code / No-Code Workflow Automation
-AI Chatbots & AI-Powered Automations
-CRM & Appointment Booking Automation
-Voice AI Systems
-Landing Page Design (High-Converting Funnels)
-Social Media Automation
-API Integrations & System Connectivity (Zapier, Make, n8n, GoHighLevel)

If you're looking to automate your marketing, streamline your processes, and build smarter systems, let’s work together to make it happen.

Hi!

Solar Design & Documentation Specialist with strong experience in pre-sales design, technical review, and project quality assurance for US-based solar projects. Currently working as a Pre-Sales Design Team Lead, I specialize in reviewing solar layouts, plan sets, and installation documentation to ensure accuracy, compliance, and submission readiness.

I have hands-on experience in validating system designs, checking shade and production reports, and cross-referencing drawings with actual site photos to identify discrepancies before submission. I am also experienced in using Salesforce to manage project workflows, track documentation, and maintain organized, audit-ready records.

My background includes leading a design team, coordinating with sales, engineering, and operations, and ensuring all deliverables meet client and utility requirements. I am highly detail-oriented, process-driven, and committed to delivering error-free work to avoid delays in permitting and project execution.

I am looking for a long-term opportunity where I can contribute my expertise in solar design, documentation, and quality control while continuing to grow within the solar industry.


Tools and Application I used
-Google Docs
-Google Sheet
-Google Forms
-MS Word, Excel, PowerPoint
-Canva
-Adobe Photoshop
-Salesforce
-Power Bi
-Aurora

Why Would You Hire Me?
-I have the attitude of finding ways to improve my service and meet the expectation of every project.
-I go above and beyond to deliver excellent results and provide you quality work within the required time

Provides high-level administrative support to the executive team, including managing schedules, preparing

reports, and handling confidential information. Organizes and prioritizes tasks to ensure smooth office operations,

demonstrating strong attention to detail and time management. Teaching license obtained; not yet practicing as a

classroom educator, but leveraging teaching-related skills in administrative and virtual assistant roles. Ticket Puller, Ticket Inventory. Ticket Broker Virtual Assistant, Purchasing, Virtual Assistant.

Experienced in designing and implementing scalable solutions, building custom interfaces, and optimizing platform performance. Passionate about clean, efficient code and staying up to date with the latest Salesforce technologies to deliver high-quality business applications.

Hello! I am a highly organized and dependable Virtual Assistant with over six years of experience supporting customer service, administrative, executive, and operational workflows in remote environments.

I specialize in customer support, administrative coordination, and system-based task management, including CRM updates, record maintenance, scheduling, research, and follow-up tracking. I have experience working with structured platforms similar to Salesforce, where I manage customer data, update records, monitor interactions, and help maintain clean, accurate information.

I also provide executive and business support by managing inboxes, coordinating calendars, preparing documents, tracking action items, and ensuring workflows stay organized. I am comfortable handling confidential information and communicating professionally with clients, stakeholders, and tea-----------mbers.

I am highly detail-oriented, proactive, and capable of working independently in fast-paced environments. I adapt quickly to new tools and systems and focus on accuracy, follow-through, and operational efficiency.

I am looking for long-term remote opportunities where I can contribute reliable customer support, administrative, and CRM operations assistance.

As a highly experienced freelancer, I bring to the table 7 years of expertise in providing exceptional technical support. My background includes 4 years of extensive experience in Integration and Automation, Google Workspace Support and 3 years of expertise in Kajabi.
With a solid foundation in troubleshooting and problem-solving, I am equipped to handle a wide range of technical issues with ease. My ability to communicate complex technical concepts in simple terms enables me to provide effective and efficient solutions to clients.
I am highly organized, detail-oriented, and able to work independently or as part of a team. My passion for providing exceptional customer service has earned me a reputation as a trusted technical expert among my clients. I look forward to bringing my skills and experience to your project and exceeding your expectations.

I specialize in CRM Operations with a focus on Salesforce data management, workflow design, process documentation, and cross-functional coordination. I’ve supported US-based SaaS and fintech teams by improving data accuracy, streamlining event workflows, reducing duplicate records, and building scalable systems that keep sales and marketing operations running smoothly.

My background in communication research — combined with hands-on experience in lead management, contact enrichment, account matching, and opportunity status updates — allows me to bridge analytical work with clear, structured workflows that teams can actually use.

I enjoy digging into messy data, finding patterns, and turning them into clean, repeatable processes. I also love creating documentation, training teammates, and building tools inside spreadsheets that make work easier for everyone.

Currently, I support CRM and sales operations through campaign management, data hygiene, contact enrichment, opportunity status governance, and workflow optimization.

Working remotely since 2018.
MA Communication (coursework completed) | BA Communication Research, University of the Philippines.

I help businesses deliver fast, reliable, and high-quality customer support.

I’m a Customer Support Specialist with 5+ years of experience supporting US-based clients across financial services, insurance, and logistics. I currently handle 60+ customer inquiries daily across phone, chat, and email while maintaining a 95% CSAT score.

I’m experienced in using Salesforce and CRM systems to manage customer interactions, resolve complex issues, and ensure accurate documentation. I also improved handling time by 15% by optimizing workflows and creating better documentation processes.

Previously, I worked as a Travel Consultant handling 50+ bookings daily using Sabre and Farelogix, managing re-bookings, cancellations, and urgent travel issues.

Here’s what I can help you with:
• Email and chat support
• Inbound and outbound calls
• CRM management (Salesforce)
• Order tracking and issue resolution
• Booking and reservation support
• Customer retention and escalation handling

I have a stable 120 Mbps fiber internet with backup, a dedicated home office, and I’m fully available for US timezones.

If you’re looking for someone reliable who can handle high-volume support and deliver consistent results, I’d be glad to help your team.

I am a dependable and detail-oriented Virtual Assistant with experience in data encoding, calendar and email management, and CRM tools such as Salesforce and Clarity. I have one year of experience handling live chat support, assisting customers with inquiries, resolving concerns efficiently, and ensuring accurate documentation.

I am skilled in organizing inboxes, managing schedules, updating databases, and maintaining clean and accurate records. I have hands-on experience using Salesforce to manage customer information, track interactions, and support customer service and sales processes.

I am hardworking, easy to train, and committed to delivering quality work on time. I value clear communication, honesty, and long-term working relationships. I am eager to grow professionally and help clients stay organized and productive.

Skills:

Data Encoding / Data Entry
Calendar & Email Management
Live Chat Support (1 Year Experience)
CRM Management (Salesforce)
Customer Support
Time Management & Attention to Detail

Most sales teams lose time and revenue —messy data and manual processes — I help fix that.

I’m a Sales Operations Specialist with 5+ years of experience supporting businesses in the US, UK, and Philippines. I help companies streamline their CRM systems, clean up data, and improve workflows so sales teams can focus on closing deals.

I’ve handled high-volume pipelines, managed CRM data, and supported contract processes for global companies like ISC Research and iHeartMedia.

What I can help you with:

• CRM Management (Salesforce, HubSpot, Microsoft Dynamics)
• HubSpot Revenue Operations (Certified)
• Data cleanup, validation, and organization
• Lead generation and list building
• Pipeline management and reporting
• Admin and backend sales support
• Process improvement and workflow automation

I’m detail-oriented, reliable, and focused on efficiency. I make sure your data is clean, your systems run smoothly, and your sales process is optimized.

If you need someone who can take care of your CRM and sales operations so you can focus on growing your business, I’d be happy to help.

Let’s work together!