All-Around Virtual Assistant | Customer & Tech Support | Team Leader | 8+ Years Experience
I'm a dedicated and results-driven Virtual Assistant with 8+ years of experience in customer service, technical support, and sales across Telco, E-commerce, and FinTech.
I specialize in handling high-volume omnichannel support (phone, chat, email) while maintaining high CSAT, QA, and AHT scores. From frontline support to leading teams of 15-20 agents, I bring reliability, empathy, and a strong problem-solving mindset to every client.
Recent Experience:
Customer & Technical Support Representative – Area Wireless (Canadian Telco) | Apr 2025 – Jan 2026
Supported Canadian wireless subscribers with billing, plan changes, device activations, SIM/eSIM, and network troubleshooting via Genesys Cloud. Managed cases in Salesforce, provisioning in Archie, and remote troubleshooting via TeamViewer for APN and data issues. Resolved porting, roaming, and service interruptions while driving retention.
What I can do for you:
Customer Support, Tech Support, Billing & Account Management
Chat, Email, Phone Support & De-escalation
Data Entry, Intake Calls, Calendar & Appointment Management (Calendly, Google Calendar, GoHighLevel)
E-commerce Support (Shopify, Loop, Gorgias)
Team Leadership, SMART Coaching & Performance Reporting
Tools I use: Genesys, Salesforce, Archie, TeamViewer, Microsoft Office, Google Workspace, Shopify, Gorgias, GoHighLevel, HubSpot, LivePerson, Nuance, Vimeo, Canva, MYOB, Air Call, Trackfone Agent
Highly reliable with zero attendance and integrity issues. Creative, a team player, and committed to delivering exceptional customer experiences.
Let's connect and discuss how I can support your business.