Great customer support can turn a frustrated customer into a loyal one—and that’s exactly where I help businesses.

I’m a Customer Support Virtual Assistant with experience supporting retail and eCommerce businesses through email, chat, and helpdesk platforms. I specialize in managing customer inquiries, processing orders and refunds, and resolving issues efficiently while maintaining a positive customer experience.

My core strengths include order management, refund processing, customer issue resolution, and organized ticket management. I’m comfortable handling large volumes of customer inquiries while maintaining accurate records and professional communication.

In my previous roles, I supported customers with order inquiries, payment concerns, refunds, cancellations, and product-related questions. I also maintained detailed CRM records, documented cases, and escalated complex issues when needed to ensure customers received timely and accurate resolutions.


If you’re looking for a reliable Customer Support VA who can help manage customer inquiries, maintain organized support systems, and deliver excellent customer experiences, I’d love to support your business.

Feel free to send me a message — I’m ready to help your team provide faster, more efficient customer support.

I am a highly experienced Customer Support Specialist and Virtual Assistant with over 10 years of BPO experience in email support, chat support, technical troubleshooting, billing resolution, CRM management, and customer retention.

I help businesses scale their customer support operations by improving response times, resolving complex customer issues, reducing ticket backlogs, and increasing customer satisfaction and retention.

I have supported high-volume environments where accuracy, speed, and consistency are critical.

Core Expertise & Skills:
• Email Support & Live Chat Support (Zendesk, Freshdesk, Gmail, GHL)
• Customer Service & Helpdesk Management
• Billing, Invoicing & Payment Support (Stripe, PayPal, Braintree)
• CRM Management & Data Operations (Airtable, Emplify, Booking Koala)
• Shopify Customer Support (orders, refunds, product updates)
• Technical Troubleshooting & Issue Resolution
• Documentation, SOPs, Reporting & Process Improvement
• Customer Retention & Complaint Handling

I am not just a customer support agent—I actively improve processes, identify recurring issues, and help businesses build a more efficient and scalable support system.

Why hire me:
• 10+ years of BPO experience in customer service and operations
• Strong background in high-volume support environments
• Fast, accurate, and detail-oriented execution
• Strong ownership and minimal supervision required
• Clear, professional, and customer-friendly communication
• Proactive problem-solving mindset

If you are looking for a reliable Customer Support Specialist, Virtual Assistant, or Helpdesk Agent to handle customer interactions efficiently and improve your support operations, I am ready to contribute immediately.

Influencer Campaign Manager with hands-on experience managing 70+ brand-creator campaigns. Open to new opportunities in influencer marketing, campaign operations, and creator partnerships. Also experienced in e-commerce customer support and Shopify store operations.

I configure, implement, and optimize CRM and helpdesk systems for businesses that need their support operations to actually run smoothly.

What I bring:
• Led end-to-end Freshservice & Freshdesk implementation as project owner in an enterprise environment
• Designed support workflows, escalation paths, and SLA configurations
• Conducted UAT, gathered requirements, and managed stakeholder sign-off
• QA testing across web and SaaS platforms — functional, regression, API
• Process documentation and systems improvement

Tools & Platforms:
Freshservice · Freshdesk · Postman · Jira · ClickUp · Trello · Selenium · Google Sheets · Notion · Chrome DevTools

Currently learning:
GoHighLevel · ----------- · Workflow Automation

Customer Support and Operations Specialist with 6+ years of experience supporting e-commerce and service-based businesses. Skilled in customer inquiries, order processing, refunds, and issue resolution via email and chat channels. Experienced in Zendesk, Freshdesk, HubSpot, Shopify, and Amazon Seller Central in remote, fast-paced environments.

I am a Remote Customer Support Specialist with 8+ years of experience handling email and chat-based support for e-commerce and service-based businesses. I specialize in managing customer inquiries, resolving account issues, and ensuring timely and accurate responses in high-volume environments.

I have extensive experience working with tickets, order-related concerns, and customer escalations including tracking issues, cancellations, returns, warranties, and refunds. I’m comfortable working independently, following processes, and maintaining organized and accurate records within CRM systems.

What I do best:
- Email and chat customer support (non-voice)
- Ticket management, follow-ups, and escalations
- Order processing (changes, cancellations, returns, refunds)
- Customer account and service inquiries
- CRM data entry and documentation
- Internal coordination for issue resolution

I also provide light administrative and research support when needed, including data entry, file organization, lead research, and basic LinkedIn sourcing.

Tools & systems:
Zendesk, Freshdesk, Five9, Zopim, Comm100, CRM platforms, Google Workspace (Docs, Sheets, Drive), Microsoft Office, Jira

Work style:
I am detail-oriented, reliable, and comfortable working in structured remote environments. I perform well in fast-paced support roles where accuracy, communication, and consistency are critical.

I am currently seeking a full-time remote position focused on customer support, with flexibility to assist in administrative or back-office tasks as part of the role.

I'm LJ, a Virtual Assistant with over 15 years of experience. I'm reliable, and I get things done without being told twice.

I've worked with e-commerce stores, home services companies, real estate teams, and insurance agencies — so I'm used to jumping into different industries and figuring things out fast. Whether it's managing leads, handling customer support, coordinating schedules, or building out SOPs, I take ownership and make sure things get done right.

Some of the things I can help you with:

Lead follow-ups across Facebook, Thumbtack, email, and phone
Customer support via Shopify, Freshdesk, HelpScout, and live chat
Daily reports, scheduling, dispatch coordination, and admin work
Calendar and inbox management
CRM management using tools like GHL, Zapier, Trello, Asana, and QuickBooks

I've handled everything from truck dispatch logistics to Shopify order management to insurance policy renewals — so I'm comfortable with complexity and I don't need hand-holding.

Available full-time or part-time. Send me a message and let's talk about what you need.

Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

A dedicated customer support and administrative professional with more than six years of experience in financial services, customer relations, and government administration.

I have extensive experience assisting customers through phone, email, live chat, and social media while maintaining excellent customer satisfaction and quality performance.

My background also includes financial transactions, KYC verification, records management, administrative support, and branch operations.

I am detail-oriented, dependable, organized, and committed to delivering exceptional service.

I have five years of experience in customer service, where I’ve developed strong communication skills across voice, chat, and email support. I’m skilled at handling complex inquiries with empathy and efficiency, managing multiple channels simultaneously, and resolving issues while maintaining high customer satisfaction. My background in hospitality, logistics, and fintech has made me adaptable, detail?oriented, and confident in delivering smooth, professional customer experiences.

Customer Support Specialist and Virtual Assistant with 8+ years of experience in BPO set up and 5+ years as a VA, supporting international telecom and eCommerce clients. Skilled in customer service, order management, refunds, admin tasks, and Shopify support. Reliable, detail-oriented, and professional with excellent English communication. Available for long-term, full-time or part-time work.

Are you losing customers because of slow support, messy order fulfillment, or inconsistent social media presence? I help e-commerce brands retain customers, resolve issues faster, and grow their online presence — so you can focus on scaling.

With 5+ years of experience across customer service, social media management, SEO, and admin operations, I bring a full-stack support skill set that most freelancers can't offer in one hire.

About Me:
Hi! I'm Veronica, a detail-oriented and reliable Filipino Virtual Assistant with experience in eCommerce customer support, social media management, SEO, and office administration.

I help online store owners and businesses stay organized, keep customers happy, and grow their brand online — all in one hire.

What I Offer

eCommerce Email Support
• Handled 100+ customer tickets/day via Gorgias and Freshdesk on Shopify
• Managed order inquiries, shipping status, refunds, returns, and replacements
• Processed order fulfillment and tracked missing packages for courier follow-ups
• Followed and improved SOPs to keep support fast and consistent
• Assisted non-English customers using translation tools

Technical Support
• Provided device troubleshooting and subscription/plan support for Ryoko device customers
• Resolved escalated issues calmly and professionally while maintaining high customer satisfaction

Social Media Management
• Managed Instagram and Facebook accounts for clients
• Created graphics and short-form videos using Canva, CapCut Pro, and Adobe Premiere
• Scheduled and published content to maintain consistent brand presence
• Delivered measurable engagement results with minimal supervision

SEO & WordPress
• Performed on-page SEO — keyword research, meta descriptions, internal linking, and content optimization
• Published and formatted blog articles on WordPress to improve organic visibility

Admin & Operations
• Handled employee attendance tracking, payroll, and company document management for a tech startup
• Maintained organized records and supported management-level reporting
• Used Notion to maintain SOPs and workflows
• Proficient in Google Workspace, Microsoft Office, Slack, and Trello

Why Hire Me?

• Available 40 hrs/week, flexible to your timezone (US, UK, PH)
• Responsive, organized, and easy to communicate with
• One VA — multiple skills: support, content, SEO, and admin covered
• Experience supporting international eCommerce brands across different countries
• Long-term commitment — I'm looking for a stable role where I can grow with your team

Message me and I'll reply within the hour. Let's get started!

Processing invoices and documents related to insurance. Customer service-related inquiries. PL/Cl Quote and Binding. Endorsement to the carriers. Loss run Request. Mortgagee update. Hold for the closing process. Follow up with the carriers and MGA. Quickbooks, Slack, Ezlynx, Freshdesk, Calendly, Google email, MS Word, and MS Excel.

###Professional Profile

* Customer Support & E-commerce Specialist with 3+ years of experience in BPO, eCommerce, and B2B environments
* Experienced in technical support, billing & payment disputes, invoice processing, and order management
* Skilled in handling B2B dispute inquiries and client account coordination
* Strong communicator focused on empathetic, solution-oriented service
* Committed to improving retention, customer satisfaction, and operational efficiency

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### Brands Supported

*Conscious Items
* TWO Inc.
* HumeHealth
* Synchrony Financial
* Amazon
* -----------

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###Key Responsibilities & Experience

* Handled customer support via email, live chat, and phone
* Resolved technical issues and order-related concerns efficiently
* Managed refunds, replacements, returns, and escalations
* Reviewed invoices and billing statements for accuracy
* Filed disputes and coordinated payment plan arrangements
* Processed billing inquiries and payment-related concerns
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer service environments

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###Core Skills

* Customer Support & Technical Troubleshooting
* B2B Customer Support Operations & Account Coordination
* Billing, Invoices & Payment Plan Management
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment Inquiry Coordination with Relevant Teams
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)

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### Tools & Platforms

* Gorgias
* Freshdesk
* Zendesk
* Shopify
* Google Workspace
* Microsoft 365
* Ring Central
* Slack
* Hubstaff
* Metabase
* Notion

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###Professional Strengths

* Detail-oriented professional with strong ownership and accountability
* Excellent written and verbal English communication skills
* Fast learner with the ability to quickly master new systems and workflows
* Highly organized, self-directed, and results-driven in remote environments
* Focused on driving customer satisfaction, retention, and long-term value

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Open to remote opportunities in Customer Support, E-commerce Operations, and Technical Support, with a focus on driving customer retention and service excellence.

I help e-commerce businesses, SaaS companies, and service-based businesses deliver excellent customer experiences through professional email and chat support.

With over 10 years of customer service experience, I specialize in ticket management, order processing, shipping and tracking support, refunds and returns, account assistance, and customer issue resolution. I have experience handling high-volume customer interactions while consistently meeting service standards and maintaining organized workflows.

My tools include Salesforce, Intercom, Freshdesk, Magento, Google Workspace, Microsoft Office, Slack, Microsoft Teams, Zoom, ChatGPT, Grammarly, Canva, and various ticket management and CRM platforms.

I am available for full-time remote work and can support US (EST/PST), UK (GMT), and Australian (AEST) business hours, including shifting schedules when needed.

I am looking for a long-term opportunity where I can become a reliable part of your team, contribute to customer satisfaction, and support business growth through consistent, high-quality service.

My approach is simple: communicate clearly, stay organized, meet deadlines, and take ownership of my work. Employers can count on me to be dependable, professional, and committed to delivering excellent results every day.