Mark
Customer Service & Operations Specialist | Email & Chat Support | BPO (10+ Years
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $4.71/hour ($570.00/month)
High school diploma
Last Active
July 18th, 2026 (5 days ago)
Member Since
September 12th, 2025
Profile Description
I’m a Customer Support Specialist and Virtual Assistant with 10+ years of experience helping businesses deliver exceptional customer service across
I specialize in resolving complex customer concerns, reducing ticket backlogs, improving response times, and creating efficient support processes that help businesses scale.
I have supported high-volume environments where accuracy, speed, and consistency are critical.
Core Expertise & Skills:
• Customer Support
• Zendesk, Freshdesk, GoHighLevel (GHL), Gmail & Google Workspace
• Billing, Invoicing & Payment Support (Stripe, PayPal, Braintree)
• CRM & Data Management (Airtable, BookingKoala, GHL)
• Shopify Order Management, Refunds & Subscription Support
• Technical Troubleshooting & Issue Resolution
• SOP Documentation & Process Improvement
• Customer Retention & Escalation Handling
Why hire me:
• 10+ years of BPO experience in customer service and operations
• Experience supporting high-volume US and Australian customers
• Strong problem-solving and critical thinking skills
• Detail-oriented with excellent written and verbal communication
• Able to work independently with minimal supervision
• Fast learner who quickly adapts to new tools and processes
• Committed to delivering professional, empathetic, and customer-focused support
Whether you need someone to manage your inbox, resolve customer issues, process orders, handle billing concerns, or improve your support operations, I'm ready to become a dependable member of your team and help deliver an outstanding customer experience.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
• Proficient in using Freshdesk Support for managing tickets, tagging, and prioritizing customer inquiries. • Experienced in handling customer requests via email, chat, and calls. • Skilled in creating and updating macros, ticket views, and triggers to streamline workflow. • Able to track performance metrics and generate reports for response and resolution times.
• Skilled in managing customer tickets, tagging, and prioritizing inquiries through Zendesk Support. | • Experienced in assisting customers across email, chat, and phone channels. | • Proficient in building and maintaining macros, ticket views, and triggers to improve workflow efficiency. | • Capable of monitoring key performance metrics and preparing reports on response and resolution times.
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: Less than 6 months
Office and Administration » Data Analytics
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Ildefonso, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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