Results-driven administrative and operations professional with over 15 years of experience supporting businesses across project management, administration, customer service, quality assurance, and remote operations. Skilled in project coordination, process improvement, CRM and database management, client and vendor communication, scheduling, reporting, and documentation. Recognized for being organized, detail-oriented, adaptable, and dependable, with a strong commitment to delivering quality work and ensuring smooth day-to-day operations. Passionate about helping teams stay efficient, achieve their goals, and provide excellent customer experiences.

I am a dedicated Customer Support and Virtual Assistant professional with over 8 years of experience in customer service, quality assurance, technical support, and administrative support. I have worked with US-based clients in cybersecurity, telecommunications, healthcare, and insurance industries. My expertise includes email and chat support, CRM management (Salesforce & EZLynx), quality auditing, documentation, data entry, policy processing for Renewals, Cancellation and mid-term servicing, and client communication. I am highly organized, detail-oriented, and committed to delivering excellent customer service while helping businesses improve efficiency. I am a fast learner, reliable team player, and able to work independently with minimal supervision. I am seeking a long-term opportunity where I can contribute my skills and grow with the company.

Fast-learning and detail-oriented Data Entry Specialist and Virtual Assistant with experience in administrative support, legal document preparation, data management, email marketing and
customer service. Adept at handling real estate documentation, social media
campaigns, website moderation, and e-commerce operations. Strong
problem-solving skills with the ability to work independently and efficiently

Customer Support & Healthcare VA with 5+ years of experience in BPO, insurance, and provider support. I specialize in benefits & eligibility, pre-auth coordination, claims status, PCP/provider updates, and member communications across chat, email, and inbound/outbound channels.
What I’ve Delivered

95–98% CSAT across chat/email; AHT reduction by streamlining macros and workflows.
Processed 200–300+ tickets/day during peak with first-contact resolution focus.
Coordinated benefits verification (medical, dental, vision) and pre-authorizations with accurate documentation and HIPAA-aligned handling.
Executed PCP changes, provider directory lookups (FindCare), and member advisements with clear documentation and call notes.
Worked in remote and hybrid setups using Zendesk, Salesforce, Avaya/Genesys, GSuite/MS365, EMR/EHR tools, and CRM platforms.

Tools & Skills
Zendesk, Salesforce, Intercom, Freshdesk, Avaya/Genesys, EMR/EHR, CRM, Google Workspace, Microsoft 365, Slack, ClickUp/Trello, RingCentral, Zoom, Loom; HIPAA-aware, ticket triage, macros, QA documentation, SOPs, Excel trackers.
Healthcare/Insurance Tasks I Handle
Benefits & eligibility • PCP/provider updates • Prior auth coordination • Claims status & EOB guidance • Referrals & network checks • Member onboarding emails • ID cards & address changes • COBRA/Cal-COBRA guidance (non-legal)
Work Setup
Fiber internet (backup mobile data), laptop with webcam and noise-cancelling headset. Comfortable in US time zones and 4-hour part-time shifts.
Value Proposition
I bring accuracy, empathy, and speed—balancing compliance and member experience while hitting KPIs.

I help businesses grow by finding and nurturing the right prospects. As a Lead Generation Specialist, I design targeted outreach strategies, build prospect lists, optimize conversion funnels, and qualify leads to ensure sales teams focus on high-intent opportunities. My goal is simple: more conversations, more conversions, more revenue.

Hi! I’m ----------- D. -----------, a detail-oriented Virtual Assistant from the Philippines with 3+ years of experience in US-based customer support and 2+ years in Quality Assurance. I’m organized, empathetic, and reliable, with strong communication and time management skills developed as a former working student. I’m seeking a long-term VA role where I can support clients efficiently and grow with the team.

Results-driven Virtual Assistant with 10+ years of experience in sales, cold calling, customer service, and lead generation for U.S.-based companies. Skilled in prospecting, qualifying leads, CRM management, and building strong client relationships. Known for exceeding KPIs, closing sales, and maintaining high customer satisfaction. Highly organized, proactive, and capable of supporting businesses remotely through efficient outreach and administrative support.

Proficient in managing calendars, arranging travel, coordinating meetings and handling confidential information. Proven track record of streamlining processes, improving efficiency, and delivering exceptional client satisfaction.

Hi! I’m ----------- E. ----------- a dedicated and detail-oriented Virtual Assistant with 2 year of professional experience supporting business owners, executives, and entrepreneurs in managing their daily tasks efficiently.

What I Can Do For You:
-Email & Calendar Management (organizing inbox, scheduling meetings, setting reminders)
-Data Entry & File Management (Google Workspace, MS Office, CRMs)
-Social Media Assistance (basic content scheduling, engagement, and monitoring)
-Research & Reports (market research, competitor analysis, data gathering)
-Customer Support (chat and email support, inquiries handling)
-Administrative Support (organizing documents, preparing reports, follow-ups)

Why work with me?

-Reliable, organized, and proactive
-Quick to adapt to new tools and processes
-Strong communication skills
-Committed to helping clients save time and focus on growing their business

I am passionate about providing high-quality support and ensuring that every task is completed accurately and on time. My goal is to be a valuable partner in your business, helping you stay productive and stress-free.

Looking forward to working with you and contributing to your success!

Hi, I'm a customer service professional with four years of experience in customer support, technical support, and appointment setting. I've helped customers troubleshoot technical issues, answered inquiries, and provided timely solutions while maintaining a high level of customer satisfaction. As an appointment setter, I've also scheduled meetings, qualified leads, and ensured smooth communication between clients and sales teams.I'm known for being a good communicator, staying calm under pressure, and learning new systems quickly. I'm excited to bring my experience and strong customer-focused approach to a new team.

My professional background includes:

Data Entry Clerk: Performing online and offline data encoding in an outsourcing company.

Clerk/Admin Assistant: Supporting administrative tasks at a government agency (GSIS).

Customer Service Representative: Providing email and chat support for 9 years in a BPO/Call Center.

Virtual Assistant: Managing diverse tasks since resigning from the BPO industry.

My skills include:
• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Data Mining
- Data Encoding
- Email Management
- Human Resource Management
- Research
- Microsoft Office
- Google Docs
• Customer Service & Admin Support
- Community Forum Moderation
- Chat/Email Support
- Social Media Moderation

You can contact me through email at ----------- or via skype telusjanusa.

Here's the link to my resume:

-----------

Hi, I’m ----------- — a results-driven Virtual Assistant and Bookkeeper with 5+ years of experience in administrative support, CRM management, bookkeeping, and customer service.

What I Do Best:
Calendar and inbox management
Contract preparation (Concord)
HR/payroll data entry (Employment Hero)
Invoicing & reconciliation in Xero
CRM updates & reporting (Insightly)<8efe80624d780eba0c6493ec45140364>Email management & coordination
Social media content posting (Instagram & small businesses)

I also manage our family’s 22-unit rental business, handling advertising, tenant screening, leasing, collections, and maintenance — keeping high occupancy and happy tenants.

Earlier in my career, I worked in hospitality and BPO roles in Singapore, Australia, and the U.S., excelling in customer service, handling high-volume inquiries, and exceeding performance targets.

I’m highly organized, tech-savvy, and proactive — I love creating systems that keep operations smooth so you can focus on growing your business.

Availability: 4 hours/day (flexible), with US/UK overlap.

Let’s work together to streamline your processes and support your success!

Currently working for a legal team based in Australia (6+ years). I perform research for clients, manage the CRM, create invoices via XERO and Quickbooks, send out marketing emails, give updates on billing status, research / outreach tasks for marketing. Coordinate with the admin team, lawyers and VLA when needed. My past work experiences included real estate support (almost 5 yrs) and digital marketing (2 yrs). I'm always ready to give a helping hand where needed. I got your back.

I’m a Certified Bookkeeper who helps business owners maintain clean, accurate, and fully organized financial records so you can focus on growing your business with confidence.

I specialize in managing day-to-day bookkeeping using QuickBooks, including transaction categorization, bank and credit card reconciliations, invoice management, and financial reporting. I also handle clean-up projects, turning disorganized books into clear, reliable financial data.

My goal is simple: deliver accurate, up-to-date financials that are always audit-ready and easy to understand. I work with attention to detail, consistency, and a strong sense of responsibility for your numbers.

I don’t just record transactions. I help bring clarity to your finances so you can make better decisions and scale with confidence.

If you're looking for someone reliable who can take ownership of your books and keep everything running smoothly. I’m ready to help.

Experienced campaign coach with a demonstrated history of developing successful strategies and leading teams to success. Adept at utilizing data-driven insights to enhance campaign performance. Currently seeking opportunities for career advancement.