Michelle
CRM Implementation Specialist | Freshservice & Freshdesk | QA Background | Suppo
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $5.80/hour ($840.00/month)
Bachelors degree
Last Active
June 6th, 2026 (3 days ago)
Member Since
April 18th, 2023
Profile Description
I configure, implement, and optimize CRM and helpdesk systems for businesses that need their support operations to actually run smoothly.
What I bring:
• Led end-to-end Freshservice & Freshdesk implementation as project owner in an enterprise environment
• Designed support workflows, escalation paths, and SLA configurations
• Conducted UAT, gathered requirements, and managed stakeholder sign-off
• QA testing across web and SaaS platforms — functional, regression, API
• Process documentation and systems improvement
Tools & Platforms:
Freshservice · Freshdesk · Postman · Jira · ClickUp · Trello · Selenium · Google Sheets · Notion · Chrome DevTools
Currently learning:
GoHighLevel ·
Top Skills
Software » Software QA Testing
Experience: 2 - 5 years
Experience testing web and SaaS applications across multiple releases, including functional validation, regression testing, bug reporting, and supporting UAT to ensure stable production deployments.
Software » API Testing
Experience: 1 - 2 years
Perform API testing using tools like Postman to validate request/response behavior, authentication, and data accuracy across application endpoints.
Software » Software QA Testing » Regression Testing
Experience: 2 - 5 years
Perform regression testing during system updates and releases to verify that new features or bug fixes do not affect existing functionalities across different modules.
Other Skills
Software » Software QA Testing » Functional Testing
Experience: 2 - 5 years
Software » Software QA Testing » Test Automation
Experience: 2 - 5 years
Support automation testing by developing and maintaining automated scripts for repetitive test scenarios to improve efficiency during regression cycles.
Software » Software QA Testing » Manual Testing
Experience: 2 - 5 years
E-Commerce » Product Research
Experience: Less than 6 months
Office and Administration » Transcription
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Quality Assurance » Bug Tracking
Experience: 2 - 5 years
Report, document, and track defects using issue management tools such as Jira, ClickUp, or Trello while coordinating with development teams to verify fixes.
Software » Software QA Testing » Playwright
Experience: Less than 6 months
Beginner-level experience exploring Playwright for modern web test automation and learning how to create automated test scripts for browser-based applications.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Indang, Cavite
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 22
- Influence: 17
- Steadiness: 28
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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