Sittie
Shopify & E-Commerce VA, Senior Customer Support, Zendesk & Freshdesk Specialist
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.63/hour ($1,280.00/month)
Bachelors degree
Last Active
July 15th, 2026 (6 days ago)
Member Since
May 7th, 2025
Profile Description
Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Handles customer communications simultaneously, via chat and email platforms on a daily basis. The entire task is composed of order updates, submitting orders, cancellation, and handling all other customer inquiries, among others. I also handle order-processing task mainly focused on doing refunds, or customer outreach as needed and I reach out to carriers through phone call.
E-Commerce » Order processing » Order Tracking
Experience: 5 - 10 years
Other Skills
Customer Support » Ecommerce
Experience: 5 - 10 years
Customer Support » Sales Support » Account Retention
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Virtual Assistant
Experience: 5 - 10 years
Marketing » Social Media Management
Experience: 5 - 10 years
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
E-Commerce » Order processing
Experience: 5 - 10 years
E-Commerce » Order processing » Order Fulfillment
Experience: 5 - 10 years
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 37
- Influence: 17
- Steadiness: 24
- Compliance: 22
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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