Customer Support & E-commerce Virtual Assistant | Shopify | Amazon | Gorgias | Z

Overview

Looking for full-time work (12 hours/day)

at $4.14/hour ($1,200.00/month)

Bachelor of Science in Office Administration

Last Active

July 25th, 2026 (today)

Member Since

May 24th, 2018

Profile Description

Hi! I'm Mary Grace, a dedicated Customer Support and E-commerce Virtual Assistant with over 7 years of experience helping US-based businesses deliver exceptional customer service.

I specialize in handling customer inquiries through chat and email while ensuring every customer has a positive experience. I have worked with retail, healthcare, and fintech companies, giving me a strong understanding of customer care, problem-solving, and business operations.

My expertise includes:

- Shopify Order Management
- Amazon Seller Central
- Gorgias, Zendesk & Salesforce CRM
- Stripe Customer Support
- Order Tracking & Fulfillment
- Refunds, Returns & Replacements
- Amazon A-to-Z Claims & Negative Review Management
- Customer Retention & Escalation Handling
- Data Entry & Administrative Support
- Email & Live Chat Support
- Calendar & Email Management
- Basic Social Media Management

I am detail-oriented, organized, and able to manage high ticket volumes while maintaining excellent customer satisfaction. I enjoy solving customer issues, improving processes, and becoming a reliable member of long-term remote teams.

I'm experienced working with US clients, comfortable with EST, PST, and Australian time zones, and equipped with a reliable internet connection, backup internet, and a dedicated work equipment.

If you're looking for someone who communicates well, learns quickly, takes ownership, and genuinely cares about your customers, I'd love the opportunity to help your business grow.

Let's work together!