10+ years of experience in Customer and Technical Support
Skilled in handling calls,
Expertise in technical troubleshooting, escalations, incident handling, and bug reporting
Experience supporting global accounts including Canva, T-Mobile for Business, Asurion (Amazon & Walmart), and BlackBerry
Comfortable working graveyard shifts and remote/work-from-home setups
Strong background in customer service, sales support, and tech support
Tools & Platforms: Salesforce, Zendesk, Stripe, ClickUp, Slack, Google Calendar/Sheets, WhatsApp, Canva, Adobe Premiere Pro, Capcut
Excellent oral and written communication in English and Filipino
Bachelor of Science in Computer Science from Saint Michael?s College of Laguna
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