Customer Support Specialist for Startups | Zendesk, Salesforce | Email, Chat & P

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 24th, 2026 (yesterday)

Member Since

July 12th, 2024

Profile Description

I help startups and growing businesses provide exceptional customer support by ensuring customer inquiries are handled promptly, professionally, and in line with service level agreements (SLAs). With over five years of experience across telecommunications, e-commerce, and SaaS, I specialize in customer service operations, inbox management, account management, billing support, subscription management, order processing, technical troubleshooting, and customer retention.

I have extensive experience supporting customers through email, chat, and phone channels while managing high-volume workloads with accuracy and empathy. I also collaborate with cross-functional teams to improve workflows and maintain efficient customer support operations.

I am proficient in Salesforce, Zendesk, Twilio, Notion, Slack, Google Workspace, Shopify, Genesys Cloud CX, Stripe, Microsoft Teams, and Canva. I adapt quickly to new systems and enjoy working in remote, fast-paced environments.

I am based in the Philippines (GMT+8) and am available for full-time work during US and Australian business hours. I have several years of successful remote work experience, along with a dedicated home office and reliable internet connection.

I am looking for a long-term opportunity where I can become a trusted extension of your team. I take ownership of my work, communicate clearly, and consistently deliver high-quality support. If you are looking for a dependable Customer Service Virtual Assistant who can provide excellent customer experiences and keep your support operations running smoothly, I would love to connect and discuss how I can support your business.