Wilson
Maintenance Coordinator | Work Order Management | Vendor & Scheduling Support
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $8.26/hour ($1,000.00/month)
Bachelors degree
Last Active
June 2nd, 2026 (5 days ago)
Member Since
October 12th, 2020
Profile Description
I help property managers and property owners maintain their properties by reducing unnecessary dispatches by 20–35%, preventing wasted maintenance costs and lost revenue. I troubleshoot issues directly with tenants through ticketing systems, calls, chat, and SMS before coordinating with service providers for estimates, sourcing, negotiation, scheduling, and job completion when dispatch is required.
I prioritize tenant satisfaction while handling maintenance requests by severity (emergency, urgent, or normal). This helps improve response accuracy and resolution time by 25–40%.
I sharpened this approach through 11+ years of customer support and technical support experience in SLA-driven environments, managing ticketing queues, calls, chat, and SMS where accuracy, speed, and follow-through leave zero room for error.
EXPERIENCE & WORK STYLE
> High-volume, time-sensitive maintenance environments
> Strong follow-through and attention to detail
> Quick to identify workflow gaps and process issues
> Consistent, reliable operational support
RESULTS YOU CAN EXPECT
> Faster response and resolution times
> Fewer missed or delayed work orders
> Clear visibility into maintenance activity
> More efficient day-to-day operations
TOOLS & PLATFORMS
> Latchel Console
> Markate CRM
> Zendesk
> Freshdesk
> Assembly
> Amazon Connect | Zoiper | OpenPhone
> Amazon Web Services (AWS)
> Google Workspace
> Microsoft Office
Top Skills
Professional Services » Management Services » Property Management
Experience: 1 - 2 years
Coordinated property maintenance operations by managing work orders, scheduling vendors, and tracking repairs from request to completion. Acted as the main point of contact between tenants, property managers, and service providers, ensuring timely resolutions and SLA compliance. Experienced in ticketing/work order systems, vendor follow-ups, status updates via calls, chat, and email, and maintaining accurate records for reporting and audits.
Customer Support » Technical Support
Experience: 10+ years
10+ years of experience providing technical support for software, platforms, and internal systems. Proficient in troubleshooting, issue replication, root-cause analysis, and guiding users through step-by-step resolutions via calls, chat, and ticketing systems. Experienced with Salesforce, Zendesk, and coordinating with engineering or backend teams to resolve escalations efficiently.
Customer Support » Customer Service
Experience: 10+ years
10+ years of hands-on experience delivering customer support across calls, chat, email, and SMS. Skilled in handling high-volume inquiries, resolving complex issues, de-escalating concerns, and maintaining high CSAT scores. Strong background in ticketing systems, CRM tools (Salesforce, Zendesk), and cross-team coordination to ensure timely and accurate resolutions.
Other Skills
Real Estate » Management
Experience: 1 - 2 years
Experienced in property maintenance coordination, handling maintenance requests in a time-sensitive manner by prioritizing severity levels (emergency, urgent, and normal).
Customer Support » Email Support
Experience: 5 - 10 years
Experienced in email ticketing system like Zendesk, Freshdesk and Assembly.
Customer Support » Chat Support
Experience: 5 - 10 years
Experienced in chat support, handling 2-3 chats at the same time while maintenance timely response and accurate resolution.
Marketing » Sales » Order Management
Experience: 10+ years
Handling order management over 13+ years.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Customer Support » Sales Support
Experience: 2 - 5 years
Office and Administration » Operation Management
Experience: 10+ years
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Experienced in booking and coordinating appointments for installations, service calls, and quotations.
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Experienced in troubleshooting a wide range of devices and systems, including smartphones, cable boxes, modems, desktops, tablets, iPads, smartwatches, TVs, internet connections, HVAC, plumbing, and basic maintenance issues.
E-Commerce » Logistics Management » Dispatching
Experience: 2 - 5 years
Experienced in dispatching across a wide range of environments, including trouble calls for cable maintenance, service calls for property maintenance, and simple installation requests.
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Trece Martires, Cavite
- Tests Taken
- DISC
- Dominance: 49 %
- Influence: 8 %
- Steadiness: 24 %
- Compliance: 20 %
- Government ID
- Sign Up with Pro Account to View
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