Dedicated and adaptable professional with over 10 years of diverse experience in customer service, credit investigation, data quality assurance, content moderation, office administration, and technical support. Proven ability to work in fast-paced environments while maintaining accuracy, confidentiality, and efficiency in handling sensitive information and administrative processes.
Throughout my career, I have developed strong analytical, organizational, and problem-solving skills across multiple industries. I began my professional journey as a Cashier at Jollibee Foods Corporation, providing excellent customer service and ensuring accurate cash handling and transaction processing. I then worked as a Credit Investigator at Desmark Corporation, where I conducted field investigations, verified client information, assessed creditworthiness, prepared detailed reports, and ensured compliance with company policies.
As a Data Proofer at Magente BPO Co., Ltd., I specialized in quality assurance by reviewing final production data for accuracy and consistency. My responsibilities included identifying formatting issues, verifying design elements, checking file attachments, confirming color accuracy, detecting discrepancies from sample data, validating page filing, and ensuring all deliverables met client quality standards before release.
During my time as a Media Analyst at Accenture, I was responsible for reviewing user-generated content and evaluating reports in accordance with client policies and community guidelines. I consistently exercised sound judgment when making content moderation decisions while maintaining high accuracy and productivity standards. I also identified workflow improvement opportunities, recommended process enhancements to increase efficiency, and collaborated closely with internal teams, quality analysts, trainers, subject matter experts, and client stakeholders to resolve complex cases, clarify policy interpretations, ensure consistent decision-making, and support continuous operational improvements.
In addition, I gained hands-on bookkeeping experience by assisting a family business with recording financial transactions, organizing documents, and maintaining accounting records.
Currently, I work as an Administrative Staff at Gammad Law Office, where I manage data encoding for Transmittal, Service Invoices, Accounts Receivable, and BIR Form 2307. I also process various government transactions involving the BIR, City Hall, SEC, PEZA, and the Bureau of Immigration. Beyond administrative responsibilities, I provide in-house technical support by troubleshooting network connectivity, maintaining office computers, laptops, and printers, and ensuring the office's IT equipment remains operational.
In addition to my professional experience, I possess strong technical skills in computer hardware and software troubleshooting, networking fundamentals, and general IT support. I am highly tech-savvy and have basic knowledge of website development using HTML, CSS, and JavaScript. I also have experience in graphic design, enabling me to create visual materials and support digital content requirements when needed.
I am a fast learner, detail-oriented, dependable, and committed to continuous improvement. I thrive in collaborative environments, adapt quickly to new technologies and processes, and am eager to contribute my diverse experience and technical capabilities to an organization that values efficiency, accuracy, and professional growth.
