Operations Manager| STR, Logistics, Executive Assistant| eCommerce| Track and Trace Manager, Supply Chain Manager

OTA & STR Operations Manager | VACASA Owner Manager
Oversee 100+ short-term rental properties across Airbnb, VRBO, and VACASA, Streamline
Blend hospitality excellence with backend execution to deliver seamless guest experiences.

Specialties:
Multi-platform OTA management
Guest messaging, check-in support, troubleshooting
Inventory restocks, cleaning schedules, vendor coordination
Caption writing and visual storytelling
Systems integration: Hospitable, Google Workspace STR

Operations & Co-Hosting
Scale STR operations across platforms and teams. Build backend systems that support high-volume bookings, guest satisfaction, and accountability.

Specialties:
SOP creation, onboarding manuals, training frameworks
Multi-platform optimization and backend systems
Team alignment and daily check-ins
Guest experience and service recovery workflows

Executive Assistant to C-Level
Trusted EA with 13+ years supporting C-suite leaders across logistics, eCommerce, and STR. Turn strategy into execution through streamlined workflows and high-touch support.

Specialties:
Calendar, inbox, and travel coordination
Proposal writing and document polishing
Project tracking and team follow-through
Relationship management and executive support

Logistics & Supply Chain Manager
Versatile logistics leader with deep expertise in cross-border shipping, fragile goods, and eCommerce fulfillment.

Specialties:
LTL/FTL, 3PL air/sea freight
Inventory management and quality control
Pick, pack, ship workflows and 3PL coordination
Vendor relations and compliance tracking
Workflow design: Google Sheets, Excel, Airtable, Teams

Track & Trace + Fulfillment Manager
End-to-end oversight of domestic/international shipments. Balance speed, accuracy, and cost-efficiency while reducing friction across the lifecycle.

Specialties: Order tracking, vendor alignment High-volume eCommerce fulfillment
Packaging, delivery, and platform coordination

Social Media & Listing Strategy
Blend backend ops with branding.
Create content that connects and converts.

Specialties: Caption writing, photography, content batching
Social media strategy and analytics Canva, CapCut, Google Workspace, Slack

Account & Inside Sales Manager
Support sales pipelines with structured follow-through, client engagement, and performance tracking.

Specialties: Proposal development
CRM reporting and pipeline support
Client relationship management

Property Management & Product Listings
Ensure property readiness and guest satisfaction across 100+ STR units. Create high-converting listings with optimized visuals and storytelling.

Specialties:
Vendor coordination and turnover workflows
OTA systems and branded storytelling
Caption writing and platform formatting

Creative Systems & Technical Fluency
Comfortably shift between backend ops and branding strategy. Known for building tools from scratch and bringing clarity to chaos. Tools & Strengths STR & OTA Platforms: VACASA,Airbnb, VRBO, -----------, Hospitable, Pricelabs, Awning, Turno, Rabbu, Zillow
CRM & Communication: Monday, Zoho, Salesforce, Front, Slack, Mailsuite, WhatsApp, Zoom, connecteam,Teams
Automation & Scheduling: Zapier, Calendly, Connecteam
Creative & Content: Canva, CapCut, Wix, GoDaddy (site builder & domain), caption writing, photography
Security & Access: LastPass
eCommerce & Fulfillment: Amazon, eBay, Wayfair
Admin & Productivity: Google Workspace, Excel, Airtable, Teams, ChatGPT
Collaboration & HR: Beehive
Editing & Branding: Basic photo editing (cropping, lighting, layout)

Almost 10 years working in a Logistics Company based in Canada. I was a Customs coordinator for 5yrs and my job is to process all paperwork submitted to us and get our client's shipment crossed the border conveniently. Then shift as Logistics coordinator for 3yrs booking trucks shipments, schedule pick up and checking container status. The tools were using are Cargowise, Canadata and Scope.

I then became an Operations Manager for 2yrs handling 3 accounts all are Logistics company. I manage the day to day operations making sure that my team delivers the satisfaction and expectations from our valued clients.

I am also a full time ESL teacher for a year during pandemic and handled kids from different nationalities.

I also work in BPO industry as a Customer support for an insurance company and shift to Technical Support from one of the internet provider company in US.

Lastly, I am also a technical support in a hosting company and gained knowledge in hosting domains, web builders, domain migrations and wordpress.

I support short-term rental operations by managing guest communication, coordinating cleaners, and keeping calendars and turnovers organized.I have a hospitality background and experience handling guest inquiries, active-stay issues, and same-day turnovers. I’m comfortable working independently during my shift, following SOPs, and escalating only when necessary.I focus on clear communication, attention to detail, and preventing issues before they affect guest experience or reviews. I’m looking for a long-term role supporting short-term rental operations.
I use AI tools to keep communication consistent and organized, but I rely on experience and judgment to resolve guest issues and protect reviews. I’m looking for a long-term role where I can own guest communication and help keep operations running smoothly.

Availability: Full-timeWork Style: Independent, detail-oriented, reliable

Experienced Virtual Assistant skilled in Lead Generation, Admin Support, Purchasing, Data Entry, and Amazon & Shopify Product Research. Proficient in Keepa, SellerAmp SAS, Google Sheets, Canva and CRM with a strong focus on accuracy, organization, and efficiency.

Highly dynamic and detail-oriented Virtual Assistant with extensive experience in administrative and management support. Adept at multitasking, problem-solving, and streamlining operations to enhance efficiency. With a strong background in Customer Service, Logistics, Scheduling, and Track & Trace Operations, I ensure seamless coordination and execution of tasks. Skilled in calendar management, project management, vendor coordination, and utilizing various software tools such as Microsoft Office, Google Drive, ERP, and WMS. With experience in industries ranging from logistics and e-commerce to event management, I am passionate about delivering excellent service, optimizing workflows, and maintaining effective communication with clients and stakeholders.

Core Skills:

Calendar & Email Management
Project & Vendor Management
Customer Service & Client Relations
Logistics & Shipping Coordination
Track & Trace Operations
Problem-Solving & Leadership
Data Entry & Documentation
Software Proficiency: Microsoft Office, Google Drive, -----------, ERP, WMS, DAT, Canva, DubSado

Professional Experience:
Scheduling Manager | Embark Wedding Films (2021 – 2026)
Track & Trace Representative | XPO Logistics (2020 – 2021)
Customer Service Representative | Concentrix Philippines (2019 – 2020)
Logistics Staff & Administrative Assistant | Lakpue Drug Inc. (2015 – 2018)

----------- is a dedicated professional with a degree in Financial Management and years of experience in customer service and operations. She has overseen teams, supported hiring campaigns, and managed workflows to ensure efficiency and strong client satisfaction. Her background includes hands-on experience with tools such as Salesforce, Zoho, Jira, and Google Workspace, which she used to track performance and streamline communication. Known for her analytical skills, reliability, and proactive approach, ----------- consistently supports business goals while maintaining high standards of service.

LET'S TALK! <3

I am an experienced Operations and Virtual Assistant professional with a strong background in logistics, administrative support, and business operations. I have over 11 years of experience working in the logistics industry, managing shipments, coordinating truck assignments, scheduling deliveries, and handling documentation for cargo operations.

As an Operations Manager for a trucking services company, I monitor outgoing shipments, coordinate bookings and pull-outs at Batangas Container Terminal, and work closely with logistics partners to ensure smooth and timely deliveries. My role also includes cargo monitoring, route planning, and ensuring efficient field operations.

In addition to logistics operations, I have experience as a General Virtual Assistant providing administrative and HR support. My responsibilities included managing documents and records, coordinating schedules and meetings, assisting with recruitment and interview scheduling, maintaining employee records, and supporting onboarding processes.

I also have experience in Turo Administration, where I managed vehicle listings and bookings on the Turo platform, communicated with renters regarding reservations and trip details, monitored trip schedules and extensions, and ensured vehicle availability. I handled customer inquiries, booking management, and schedule monitoring to ensure smooth operations and a positive renter experience.

I am organized, detail-oriented, and reliable when it comes to managing tasks, communication, and daily operations. I am comfortable using tools such as Google Workspace, Asana, Slack, Canva, and other productivity platforms to support remote teams efficiently.

With my combined experience in logistics operations, Turo administration, and virtual assistance, I am confident in helping businesses stay organized, manage operations smoothly, and provide reliable administrative support.

Manage the company's twelve Amazon FBA Prep Centers in the US to ensure that inventory is prepared according to Amazon guideline and is process/ship on a timely manner.

Monitor the end-to-end transportation of shipments, from the Vendor to the 3PL Prep Centers to Amazon (3PL PO) or from the Vendor directly to Amazon (Direct to Amazon PO). Arrange the shipment and provide the 3PL Prep Centers with the SPD shipping label, BOL for LTL, and Amazon box or pallet label for any hazmat shipments.

Purchasing, inventory and distribution management skills
Knowledge of the relevant product sector
Managerial abilities and budgeting, forecasting and cost control skills
Negotiation skills and ability to close business transactions
Knowledge of administrative procedures relating to purchase orders
Knowledge of regulations concerning commercial transactions
Ability to use principal IT programs and management software applications
Analytical skills

Results-driven Virtual Assistant transitioning into freight and logistics support, with 7+ years of experience in operations, sales, and team leadership. Former Branch Head and Unit Manager managing 80+ advisors, skilled in communication, documentation, and workflow organization. Trained in freight processes including shipment coordination, rate confirmation, documentation, and client communication, committed to delivering accurate, timely, and reliable support to brokers and logistics teams.

4+ Years of Ecommerce & Virtual Assistance Experience
Helping businesses streamline operations, boost sales, and stay organized
Detail-driven | Proactive | Reliable

I support business owners by handling the day-to-day operations so you can focus on scaling your business.

What I Can Do For You:

Ecommerce Support
• Product listing creation, optimization & uploads
• Troubleshooting listing errors
• Inventory and stock monitoring
• Product research and competitor analysis

Data Entry & Analysis
• Accurate data entry and database management
• Report generation and data tracking
• Spreadsheet management (cleaning, organizing, formulas)

Social Media Management
• Content scheduling and posting
• Basic content creation (Canva)
• Engagement and inbox management
• Performance tracking

Order & Logistics Support
• Purchase order processing
• Shipment tracking and coordination
• Supplier communication
• Order fulfillment monitoring

Executive & Admin Support
• Email and calendar management
• Task coordination and follow-ups
• Research and documentation
• General admin tasks

Tools & Platforms:
• Google Workspace (Sheets, Docs, Drive, Gmail)
• Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Trello | Asana
• Canva | Dropbox
• Slack | Zoom | Google Meet
• AI Tools: ChatGPT, Copilot, Gemini
• Grammarly

I focus on delivering accurate, efficient, and reliable results helping you save time and grow faster.

Let’s work together and take your business to the next level.I help e-commerce businesses run smoothly by managing product listings, orders, and data with accuracy and efficiency.

I am an expert in purchasing, inventory, logistics and supply chain management, with 20 years experience, 2 years of which are in an Amazon E Commerce company. I know how to plan and implement overall cost savings across the whole supply chain. I have implemented cost savings and effciency improvements in big companies like Pepsi, Avon, Goodyear and Denso.

Fleet Operations Manager | Logistics Systems (Google Sheets TMS) | Driver Coordination & Financial Reporting (Freight)
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"Jay has been with our company since December 2024, and she has brought
immense value to our company. She's very detailed, a problem solver, handle
contract negotiation well, and can manage the a company remote tasks easily!" -Abzi Freight andLogistics (Client)

"Great communication, no problems at all, kind person finished the job so
fast without any problems Highly recommended" ----------- (Client)

"Thanks. Great work indeed." - Phil ----------- (Client)
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I build custom TMS-like systems using Google Sheets that help trucking and logistics companies centralize their operations, improve visibility, and track financial performance—without relying on complex or expensive software.

My system is designed to manage load tracking, driver coordination, expense monitoring, and financial reporting in one structured and easy-to-use platform, giving companies real-time control over their operations.

Alongside system development, I currently support a US-based trucking company as a Fleet Operations Manager, ensuring that day-to-day operations run smoothly and efficiently.

My responsibilities include:

• Driver monitoring and compliance using ELD systems (Motive / Gomotive)
• Track & trace operations with real-time load updates
• Coordination between brokers, dispatchers, and drivers
• Load oversight and approval (non-dispatch role)
• Invoice processing and expense tracking (Outgo and related systems)
• Payroll management for drivers and dispatchers
• Document collection and organization (PODs, BOLs, rate confirmations, and billing requirements)
• Managing communication through email and calls to ensure smooth operations

My focus is on building simple, efficient, and scalable systems while maintaining structured operations that support better decision-making.

I am not a dispatcher—I specialize in operations management, system development, and backend coordination that keeps logistics running smoothly.

I work best with companies that need organized systems, operational clarity, and reliable support to scale their business.

Portfolio:
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>> Open to freight operations partnerships (3–6 hours/day) that that will not conflict with my current schedule.

Book a call:
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If your operations are starting to feel unorganized or difficult to manage, I’d be glad to connect.

More than 7 years as a Dispatch / Logistics Manager for US and Canadian trucking companies. I've handled a wide range of shipments, including railyard loads, car hauling, LTL, FTL, port containers, and other freight of all kinds. I have held multiple management roles in a variety of companies, including freight brokers, carriers, 3PL service provider and couriers.