Michael
Operations Coordinator | Executive Assistant | CRM, Dispatch & Workflow Systems
With Timeproof
Overview
Looking for gig work
at $7.81/hour
Associates degree
Last Active
July 5th, 2026 (yesterday)
Member Since
July 23rd, 2014
Profile Description
Remote Operations Coordinator with 15+ years of experience in customer support, dispatch operations, documentation management, and workflow optimization. Experienced in handling high-volume case management (30–50 cases weekly) requiring precision, discretion, and cross-team coordination.
I’ve handled 30–50 time-sensitive cases per week in my most recent role as an Operations & Documentation Coordinator for a private end-of-life service company (under NDA), where I worked closely with field staff, doctors, and government offices. I’ve also led customer support and account management roles for e-commerce brands, handling inventory, chargeback disputes, policy refinement, and Shopify operations.
> Skilled in live routing & dispatch
> Experienced with HubSpot, Zendesk, Aircall, Shopify, Stripe, Google Workspace
> Systems thinker – builds SOPs, automation, and scalable workflows
> Strong English speaker & writer
> Works best with integrity, urgency, and minimal supervision
If you're looking for a reliable operations or executive support professional who can manage workflows, documentation, and communication with minimal supervision, I’d be happy to discuss how I can support your team.
Top Skills
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Used daily to manage documents, cases, and client communications. Built automated templates and ensured 100% CRM compliance.
Professional Services » Management Services
Experience: 2 - 5 years
Oversaw high‑volume caseloads and operations processes, driving performance and team accountability in remote service environments.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Led remote support teams, optimized customer workflows, and handled escalations with a focus on empathy, speed, and resolution.
E-Commerce » Logistics Management » Dispatching
Experience: 2 - 5 years
Coordinated live routing for time-sensitive operations. Balanced technician workload and escalated delays without compromising SLAs.
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Managed multi-team operations across support, technical, and back-office divisions in BPO and eCommerce environments.
Human Resources » Sop Writing
Experience: 2 - 5 years
Created easy-to-follow SOPs for technical workflows, customer service processes, dispute handling, and inventory management.
Human Resources » Policy Writing
Experience: 2 - 5 years
Drafted internal protocols and customer-facing policy changes, helping standardize returns, escalations, and service guarantees.
Customer Support » Chat Support
Experience: 5 - 10 years
Handled live chat queues with high-resolution rate, balancing speed with empathy and tailored solutions.
Customer Support » Technical Support
Experience: 5 - 10 years
Resolved level 1–2 issues for telecom, web hosting, and consumer tech accounts, including server-side troubleshooting and escalation.
Customer Support » Phone Support
Experience: 5 - 10 years
Provided inbound and outbound support across multiple industries including telco, healthcare, and tech.
Customer Support » IT
Experience: 2 - 5 years
Assisted in diagnosing connectivity and account issues, guiding users through resolutions via remote tools and soft resets.
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Recovered at-risk clients through upsells and solution-based retention strategies, hitting monthly recovery targets.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Neutral accent and clear tone with a proven track record in US-based support, onboarding, and sensitive client calls.
Office and Administration » Personal Assistant
Experience: 5 - 10 years
Supported executives remotely with calendars, coordination, and communication while handling confidential data.
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Managed calendars and live routing for operations teams, ensuring no overlaps or delays in time-critical environments
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 31
- Influence: 34
- Steadiness: 24
- Compliance: 10
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.