I was a Quality Analyst for Customer Service, specializing in Email and Phone support for one of the leading clothing subscription services in the U.S. I have spent the majority of my professional career in customer service, working with top BPO/Outsourcing companies in the Philippines. My commitment to ethics and integrity drives my passion for delivering excellent service.

In addition to my customer service background, I have received training in Real Estate, equipping me with skills in Lead Generation and Transaction Coordination. I am highly adaptable, detail-oriented, and skilled at multitasking, communication, and research.

Proficient Systems/Applications:
OMS
Basecamp
Google Sheets/Docs/Slides/Forms
Helpscout
Zendesk
Ring Central
Slack
Canva (image editing, logo/banner creation)
Excel
PowerPoint
Calendly
Drupal
Asana

As a Quality Analyst, my core responsibilities include:
Monitoring email and phone interactions to ensure adherence to quality standards
Analyzing trends and compiling performance data for management
Providing constructive feedback and coaching to customer service agents
Facilitating refresher courses and skill-building sessions
Supporting internal teams with actionable insights from quality monitoring

Previous Experience: With over 7 years in customer service, I have extensive expertise in email, chat, and phone support. My experience includes leadership roles, having served as a Lead Associate for 1 year. I’ve worked in various lines of business, including:

Sales and Billing for U.S.-based Student Loans
Sales and Billing Consultant for Telstra (Australia)
Home and Car Insurance Specialist (Australia)

I was also a Virtual Assistant for an online educational platform that offers a variety of courses, events, and summits focused on personal growth, wellness, and spiritual development.
Responsibilities:
Scheduling Courses and Certifications
Primarily supports the Course and Program Managers
Reach out to speakers and hosts about Tech Check and Availabilities
Creates Calendly for hosts so speakers can book their session recordings
Records data accurately on spreadsheets and faculty databases
Sends and replies to numerous emails throughout the day

Unique Personal Traits:
My analytical nature is symbolized by my spirit animal, the owl.
I aspire to become a lawyer, and I enjoy watching Law and Crime documentaries.
Family is my greatest source of inspiration.

Throughout my professional journey, I have demonstrated a consistent ability to produce organized and timely reports, utilizing my proficiency with Microsoft Programs to optimize efficiency and deliver outstanding outcomes. My dedication to achieving excellence and meticulous attention to detail have been fundamental to my career progression. Additionally, I have accumulated nine months of experience in the BPO industry as a social media content moderator, which has provided me with valuable insights and further honed my personal skills.

Dedicated freelancer that offers services such as Schedule Management, Email Management, and other administrative tasks

I enjoy being the person businesses can count on to keep things running smoothly behind the scenes. Whether it's managing schedules, communicating with clients, cold calling, notary scheduling, or supporting social media engagement, I make sure the little details are taken care of so business owners can focus on growing their business.

With 6+ years of customer service experience, I've learned that great support goes beyond completing tasks—it's about building trust, creating genuine connections, and making every interaction a positive one.

I'm someone who adapts quickly, communicates clearly, and genuinely enjoys helping businesses stay organized, productive, and one step ahead.

I help electrical contractors, construction firms, and engineering teams with accurate electrical quantity take-offs, material estimates, and project tracking support. I specialize in analyzing construction drawings, single-line diagrams, riser diagrams, load schedules, and specifications to produce reliable estimation outputs for MV, LV, and small power systems.

My experience includes electrical material take-offs, cable schedules, conduit quantification, panel population lists, and cable-cutting lists using Bluebeam Revu and PlanSwift. I also use Primavera P6 for project scheduling and progress tracking, with experience coordinating electrical activities, monitoring deliverables, and supporting project teams from estimation through execution.

I have worked on commercial and large-scale facility projects, where accuracy, organization, and coordination are essential. I also create Excel-based trackers to improve visibility of material delivery, installation progress, and testing status.

I am available for full-time or part-time remote work aligned with US time zones. I am looking for a long-term opportunity where I can support a company’s estimating and project operations while continuing to grow with the team.

I am detail-oriented, dependable, and committed to delivering accurate work with clear communication and consistent follow-through.

Reliable and results-driven BPO and Virtual Support professional with 7 years of hands-on experience in outbound sales, appointment setting, account administration, and team leadership. I bring a strong background in high-volume call environments and have consistently delivered results across Healthcare, Logistics, Financial Services, and Lead Generation campaigns.

I’ve grown from Account Executive to Trainer and Assistant Team Lead, where I handled coaching, KPI monitoring, quality assurance, and client coordination. I’m known for being detail-oriented, process-driven, and dependable—someone who follows scripts, procedures, and client instructions to the letter (because consistency matters).

Technically proficient with industry-standard dialers and CRMs including Convoso, ViciDial, RingCentral, PhoneBurner, HubSpot, and Google Workspace. I work well independently, adapt quickly to new systems, and communicate professionally with both clients and teams.

If you’re looking for someone who shows up, follows through, and treats your business like it’s their own. I’m that person. No drama, just results.

Client Support Specialist and Healthcare Scheduler with over 13 years of experience in the BPO industry since 2011, specializing in customer service, case management, and care coordination. Highly skilled in managing complex provider schedules and ensuring seamless coverage in fast-paced home health environments.
Proficient in leading healthcare and scheduling platforms including WellSky, AxisCare, Route Manager, and -----------, with proven expertise in handling urgent, last-minute caregiver cancellations and efficiently filling shifts using CareFinder blast tools. Recognized for calm professionalism, strong organizational skills, and the ability to balance patient needs with operational efficiency.
Key strengths include:
- Customer Service Excellence: Over a decade of experience delivering empathetic, client-centered support in BPO and healthcare settings.
- Healthcare Scheduling Expertise: Skilled in coordinating PT, OT, and ST schedules, managing referrals, and ensuring compliance with agency standards.
- Crisis Management: Expert in resolving last-minute caregiver call-outs and maintaining uninterrupted patient care.
- Technical Proficiency: Advanced user of EMR and scheduling systems (WellSky, AxisCare, Route Manager, -----------).
- Operational Reliability: Trusted for managing provider schedules, optimizing routes, and supporting staffing and QA teams with precision.

End to end recruitment from Rank & file to Managerial roleExcellent sourcing Conducting a different kind of Interviews Conducting Job offerConducting HR OrientationEmail ManagementProficient in Microsoft officeCan provide excellent customer service & basic troubleshootingCan be an Executive AssistantVery flexible & adaptable to any changes

Compassionate and detail-oriented professional with over 8 years of experience as a caregiver, combined with a strong background in homecare scheduling, client management, Executive Assistance, Customer Service. My hands-on caregiving experience gives me a deep understanding of client needs, enabling me to coordinate care with empathy, precision, and urgency.As a Home Care Scheduler Coordinator, I successfully managed dynamic schedules, matched caregivers with clients, handled emergency adjustments, and ensured consistent, quality service delivery. My time as a Client Manager at Amazon sharpened my ability to resolve complex issues, maintain customer satisfaction, and thrive in fast-paced ----------- my role as an Executive Assistant and HR support, I handled recruitment, onboarding, administrative tasks, and calendar/email management. I bring strong communication skills, organizational efficiency, and professionalism to every role I take on.
Fluent in Hebrew and English, I am able to communicate effectively with diverse clients, families, and teams. Tech-savvy and resourceful, I’m proficient in Google Workspace, Microsoft Office, Slack, and industry tools for scheduling and CRM like Well Sky, Care finder, Axis care.

Reliable and detail-oriented Scheduler and Virtual Receptionist with experience in home care coordination, customer service, and administrative support. Skilled in managing caregiver schedules, handling client communications, and maintaining organized records to ensure smooth daily operations. Known for strong problem-solving abilities, attention to detail, and delivering excellent service to clients and tea-----------mbers.

I've spent the last 4+ years being the person on the other end of the line that people actually want to talk to. Through calls, chat, and email — I've handled customer concerns, coordinated with insurance adjusters, worked with international clients, and kept operations moving even when things got hectic.

I started in U.S.-based call center accounts, then moved into remote operations and logistics support where I worked closely with different teams and clients across time zones. Fast talkers, different accents, high volume, last-minute changes — none of that rattles me. I just figure it out and get it done.

I have a solid attendance record, I pick up new processes quickly, and I'm genuinely the type of person my team can count on when things get busy. I don't just show up — I show up ready.

As a Remote Hospice and Home Health Virtual Assistant Intake, Receptionist, Administrator, and Scheduler with over a year of experience supporting U.S. healthcare agencies, I provide reliable front-office and intake support in fast-paced, high-volume environments. My responsibilities include managing inbound calls, assisting hospital case managers with patient referrals, reviewing medical records, and ensuring accurate, timely intake and admissions processing.

I collaborate closely with interdisciplinary teams, verify required documentation, and maintain clear communication across providers to support smooth patient transitions. Working remotely has strengthened my ability to manage multiple systems efficiently, meet deadlines independently, and deliver consistent, HIPAA-compliant support with professionalism and empathy.

Systems & Tools:
WellSky (Kinnser & Consolo), Practice Fusion, Hospice MD, Epic, CarePort, AIDA, Aidin, Ensocare, RingCentral, Brightree, Availity, UHC Provider Portal, Waystar, Google Meet/Chat/Sheets/Email, Microsoft Teams & Outlook, Microsoft Excel & Word.

Good Day!
I want to apply in your company with over 8 years experience as a pharmacy assistant, 6 months sales ambassador, 3 months market researcher. I have also experience in canva editing. I am a hardworking person, can work under pressure, attention to detail and eager to learn and grow in every role I take on.

Hi, I’m Yza from the Philippines.

I am a detail-oriented and reliable Virtual Assistant with over 2 years of experience supporting U.S.-based homecare agencies. My background includes caregiver scheduling, recruitment support, timesheet approvals, background checks, compliance monitoring, and preparing daily operational reports to help keep the workflow organized and efficient.

I am experienced in using tools such as Kantime, WellSky, AxisCare, SwyftOps, Microsoft Office, Google Workspace, Zoom, and Microsoft Teams. These platforms have helped me manage tasks accurately, communicate effectively, and provide dependable administrative support.

Before working as a Virtual Assistant, I spent 9 years in Human Resources, where I focused on recruitment, employee support, payroll, and benefits administration. I also gained experience as a Social Media Evaluator for Appen, a Social Media Rater for Telus International, and worked in Customer Service and Technical Support roles across different industries. These experiences strengthened my organization, communication, problem-solving, and attention-to-detail skills.

Here’s what I can contribute to your team:

Careful and timely handling of caregiver and patient records
Recruitment, onboarding, and applicant tracking support
Organized scheduling and timesheet management
Compliance monitoring and documentation support
Reliable administrative assistance so caregivers can focus on patient care

If you are looking for a proactive, dependable, and detail-oriented Medical Virtual Assistant, I would be glad to bring my skills and experience to support your team.

Detail-oriented and results-driven Revenue Cycle Specialist with years of experience in the healthcare industry, specializing in insurance verification, prior authorizations, patient scheduling, and claims management. Proficient in EHR/EMR systems, payer portals, and HIPAA compliance. Adept at improving billing accuracy, optimizing reimbursement, and ensuring smooth end-to-end revenue cycle operations.