VA|Credentialing/Recruitment/Refill Specialist,PCC,CSR, SME

Technical support for Comcast for more than 5 years, highlighting my role as one of the RCQ member (Repeat Caller Queue). A subject matter expert for a year, taking Escalation calls. With solid understanding in how Telephony, Internet, Cable service, and Home (security) works in the US. Proficient in taking incoming calls, solving technical problems with cable boxes, phone lines, modems, routers, wall jacks, scheduling technical visit, bills adjustment and proration, pacifying irate callers, making it a win-win for both the company and the Customers. Knowledgeable in ACSR biller, ComTrac, fixing error codes. Knows how to use Einstein, Quick Connect, Also offer service upgrades (sales) to those eligible customers. Also did coaching for newbies, floor walk, real time assist, taking both kudos and supcalls.

Credentialing Onboarding and Recruitment Specialist for a US based HealthCare nurse staffing agency with strong attention to detail, and proficient in reviewing all types of documents. Conduct interviews for new Registered Nurse, Licensed Practical Nurse, Certified Nursing Assistants and, Certified Medication Aides or Medication Technicians applicants. Guide them thru the whole application process, what to expect in the whole application process and what documents needed to get activated. Also a Credentialing Specialist worked mainly in reviewing applications, approving and until activation of their application. Review in detail all documents submitted by the applicants, profile photo, ID card, Work license, Abuse registry check, Covid test, TB test, Physical exam, SSN card, OIG< SAM, Sex Off, MediCheck, Vaccines, Processing Background Check, Checker, Checking and processing I9, and a lot more. Taking inbound calls, and making follow up Outbound calls when needed, proficient in Google Sheets, Canva, Excel files, Salesforce, Five9, Ring Central, MS Teams, Slack, Zendesk, Outlook, Gmail, Yahoomail, Confluence, Heymarket, Domo, Google Suite, Quest, Microsoft Office,

Have been using Google Suite since working in the BPO industry. I can say that I am familiar with it an above average mastery.

When I was working as an SME for Comcast, I was tasked on gathering all glitches, errors, AFIs, bugs, defects on system and finding ways and suggesting those to the higher management.

Insurance coordinator for Prudential Life, with basic to adequate knowledge in US Insurance System. Answering incoming calls and reviewing members insurance coverage and giving them the best option for all their inquiries.

Proficient in processing jot form for the applicants to fill out necessary information needed.