Operations Analyst with a solid foundation built from 6 years in the banking industry. I specialize in streamlining processes, analyzing data, and supporting daily operations to improve efficiency and reduce errors. I am highly organized, dependable, and focused on delivering quality work.

Hi, I'm Christian, a Business Analyst with 4 years of experience helping businesses make smarter decisions, run cleaner operations, and stay organized as they grow.

I work across data analytics, operations management, executive support, and process improvement. Whether you need dashboards that surface the right KPIs, workflows that cut out inefficiencies, SOPs that keep your team aligned, or reliable behind-the-scenes support for a busy founder or executive, I can build it, maintain it, and make sure it actually gets used.

My background spans SQL, Python, Databricks, Snowflake, Tableau, and Excel, with hands-on experience supporting a $10M+ program for a US-based team. I'm equally comfortable deep in a dataset or managing the moving pieces of a growing operation. I work independently, communicate proactively, and treat every task like it matters because it does.

Operations & Compliance Specialist with 7+ years of experience in business operations, process improvement, escalation management, compliance coordination, and remote team support. Proven track record in workflow optimization, KPI monitoring, cross-functional collaboration, and stakeholder coordination across local and international environments.

Experienced in supporting fast-paced operations through strong communication, problem-solving, reporting, and operational leadership. Skilled in managing remote workflows, improving processes, and utilizing AI productivity tools to enhance efficiency and organization.

I am a client-focused professional with 7+ years of experience in customer service, technical support, IT service desk operations, and quality assurance. My career demonstrates a strong ability to bridge technical expertise with customer-centric service, consistently driving measurable improvements in performance, satisfaction, and efficiency.

As a Quality Analyst, I monitored and evaluated email and chat interactions, improving agent compliance scores by 20% through targeted coaching and calibration sessions. I reduced repeat errors by 30% by implementing data-driven insights and producing weekly QA dashboards that guided management decisions.

In my role as an IT Service Desk Analyst, I resolved 95% of tickets within SLA, boosting user satisfaction ratings by 15%. I supported users across Windows and macOS environments, managed Active Directory accounts, and administered Microsoft 365 tools including Outlook, Teams, SharePoint, and OneDrive. I am proficient in ServiceNow and Zendesk, and skilled in remote support tools such as TeamViewer and AnyDesk.

My foundation in customer service taught me the importance of empathy, clear communication, and relationship-building. I consistently exceeded customer expectations, managed complex inquiries, and contributed to loyalty growth by maintaining a positive, solutions-oriented approach.

Core strengths include:

Customer relationship management and service excellence

Technical troubleshooting across software, hardware, and networks

Quality monitoring, compliance audits, and performance analysis

Process improvement and data-driven reporting

Training, coaching, and team development

Passionate about delivering seamless support experiences, I thrive in fast-paced environments where precision, problem-solving, and collaboration drive success. My goal is to continue leveraging both my customer service and technical skills to elevate service standards, strengthen customer trust, and deliver measurable business impact.

I help eCommerce businesses deliver fast, accurate, and reliable customer support—even at high volumes.

With 5+ years of experience in Amazon operations and logistics support, I’ve handled 80–100+ daily customer emails while maintaining 95%+ SLA and quality scores. I specialize in order tracking, returns, refunds, and issue resolution, ensuring customers get clear answers the first time.

In my previous roles, I improved first-contact resolution by 15%+, reduced escalations by up to 20%, and maintained 98–100% accuracy in returns and reimbursements. I’ve also trained and onboarded new tea-----------mbers, helping improve team productivity and performance.

Tools I use daily: Zendesk, Google Workspace, Slack, ClickUp, Notion, ChatGPT

If you need someone reliable who can manage support efficiently with minimal supervision, I’m ready to help your business grow.

A passionate and detail-oriented Industrial Engineering graduate with a Lean Six Sigma Yellow Belt certification. Skilled in process improvement, data handling, and quality management, with hands-on experience in warehouse and manufacturing operations. Creative and tech-savvy, with strong interest and experience in photo and video editing, digital content creation, and visual storytelling. Known for having a good eye for art and photography, adaptability, and strong teamwork skills. Ready to contribute to efficient operations while bringing creativity to digital and visual tasks.

Professional Summary
Results-driven freelancer with 7+ years of experience supporting US, AU, NZ and SG clients across Real Estate, Construction, Legal, Accounting, SaaS and Service industries. Expertise in executive support, sales operations, customer relations, legal intake, and quality assurance. Proven ability to streamline processes, manage remote teams, and deliver high-quality results.

Core Skills
Executive Support, Sales & Lead Management, Customer Relations, Legal Intake, Team Supervision, Quality Assurance, CRM Management, Process Improvement

Professional Experience
Freelance Virtual Assistant / Multi-Role Specialist
2019 – Present | Remote

- Managed executive calendars, inboxes, and meeting coordination

- Handled sales pipelines, lead follow-ups, and CRM updates

- Provided customer support via phone, email, and chat

- Residential/Commercial Cleaning Customer Service & Sales

- Conducted legal intake and client onboarding

- Real Estate and Property Management Support (AU, NZ, US)

- Supervised remote teams and monitored KPIs

- Performed QA audits and improved service quality

- Streamlined workflows and enhanced operational efficiency

Industry Experience
Real Estate (US, AU, NZ), Construction, Legal Services, Accounting, SaaS, Service Industry (Residential/Commercial Cleaning)

Tools & Technologies
Go High Level, Pipedrive, HubSpot, Airtable, Zoho, Google Workspace, Microsoft Applications, QuickBooks, Xero, Slack, Zoom, Realworks, DocuSign, Canva, Dropbox, Ascora, LYD, Calendly, Ring Central, NearMap, BookingKoala

Real Estate CRM/ Tools
VaultRE, Eagle CRM, REX system, Property Suite, Palace CRM, Property Me, RP Data
TPS, Tapi, Id4Me, IRE, AML Hub, Price Finder, Zillow

Education
A graduate of Bachelor of Science in Civil Engineering – 2008 – USPF

AVAILABILITY
Flexible for AU, NZ, and US time zones

Hi! I’m Hannah, an Industrial Engineering graduate with professional experience in Quality Control, reporting, documentation management, supplier coordination, compliance monitoring, and process improvement.

I specialize in organizing data, maintaining accurate records, tracking deadlines, preparing reports, monitoring KPIs, and improving workflows. My background has trained me to be highly detail-oriented, analytical, efficient, and dependable.

I have hands-on experience using Microsoft Excel, Google Sheets, Microsoft 365, tracking systems, and administrative tools to support daily operations and decision-making.

I can help businesses with:

• Data Entry & Data Cleaning
• Excel Reports, Dashboards & Tracking Sheets
• KPI / Performance Monitoring
• Data Management & Record Accuracy
• Administrative Support
• Email & Calendar Management
• File Organization
• Research Tasks
• Process Documentation
• Operations Support

I am currently expanding my skills in Data Analytics and continuously learning tools used for reporting and business insights.

I am a fast learner, professional, reliable, and committed to delivering quality work.

If you need someone organized, analytical, and trustworthy—I’d love to help.
Hi! I’m Hannah, an Industrial Engineering graduate with professional experience in Quality Control, documentation management, supplier coordination, compliance monitoring, and reporting.

I specialize in organizing data, maintaining accurate records, managing deadlines, preparing reports, and improving processes. My background has trained me to be highly detail-oriented, efficient, organized, and reliable.

I am experienced in Microsoft Excel, Google Sheets, Microsoft 365, documentation control, tracking systems, and administrative coordination.

I can help businesses with:

• Data Entry & Data Cleaning
• Excel Reports & Tracking Sheets
• Administrative Support
• Email & Calendar Management
• File Organization
• KPI / Performance Monitoring
• Research Tasks
• Process Documentation
• Customer Support Back Office Tasks
• Virtual Assistance

I am a fast learner, professional, dependable, and always willing to learn new tools to help businesses grow.

If you need someone organized, analytical, and trustworthy—I’d love to help.

Startup Operations Leader with 20 years of experience building business operations from scratch in a growth-stage company. Played a key role in establishing core SOPs, workflows, and operational structures while contributing to the development of the company’s mission, vision, and execution standards. Progressed from Supervisor to Operations leadership, bringing a founder-level mindset, strong business acumen, and a hands-on approach to scaling teams and processes sustainably.

Meticulous administrative support and management skills, and an ability to convey complex problem-solving ideas clearly. I have gained extensive experience in virtual assistance, communication skills, emotional intelligence, attention to detail, and customer service support – fields to name a few, needed from an Operations Manager/ Project Manager/Administrative and CS Support. My experience as an Executive Assistant to the CEO has afforded me the opportunity to become familiar with Scheduling and calendar management, project management, customer service on different communication mediums, organization and communication skills. I would love to bring this passion for communication and organization to a company. I am confident that with the years of experience in operations management and administrative support makes me a viable candidate that qualifies me for consideration for a role that fits my experience and skill set.

I’m an Operations Trainer with 6+ years of experience in customer support, training, and operational process management. I help businesses streamline workflows, train teams, and improve performance by establishing clear processes and leveraging data-driven insights.

Experienced in fleet operations support, repair approvals, workflow monitoring, and documentation using AutoIntegrate, Holman, and eRepair. Skilled in CRM platforms like Zendesk and Salesforce, with strong expertise in SOP creation, QA monitoring, and performance coaching.

Detail-oriented, process-driven, and experienced working with remote teams and global clients. I'm ready to help optimize your operations and keep your team running efficiently.

With over 8 years in the healthcare revenue cycle, I’ve built a proven track record in claims resolution, insurance overpayment recovery, credit balance investigation, and payer compliance—turning complex processes into efficient, accurate, and compliant outcomes.

From starting as a claims processing agent to becoming a Subject Matter Expert and now an Assistant Manager, I’ve grown my career by solving tough claim challenges, building high-performing teams, and streamlining processes for providers in Arizona, California, and Nevada.

Today, I lead a team that handles high-dollar account resolutions, insurance verification through portals like Availity, NaviNet, and Cigna, and end-to-end claims accuracy—all while ensuring compliance with provider contracts, payer rules, and state regulations.

I’m passionate about coaching, process improvement, and being the go-to person for “getting it right the first time”—whether it’s training new hires, resolving escalations, or introducing smarter workflows.

Always eager to grow, I’m open to opportunities that allow me to make a greater impact in operations, compliance, and analytics within the healthcare space.

WHY WORK WHEN YOU CAN HIRE ME?

With over 10 years of customer service experience and 5 years in data entry, admin support, and real estate research. I help businesses stay organized, deliver excellent customer support, and maintain accurate, high-quality data.

I’ve also worked on a Lean Six Sigma project where I improved reporting accuracy using the DMAIC approach — helping the company avoid an annual cost of $336,000. This strengthened my process-improvement, documentation, and problem-solving skills.

What I Can Help You With:

Customer Service (Email & Chat Support)
Administrative Support & Virtual Assistance
Data Entry, Data Validation, and Document Review
CRM & Database Management
Public Records Search
Real Estate Underwriting Support
(bankruptcy, liens, judgments, ownership history, homestead status)
Reports, Spreadsheets & Tracking
Online Research & Skip Tracing
Quality Assurance and Process Improvement

Why Clients Choose Me:

Fast learner & highly adaptable
Honest, transparent, and reliable
Detail-oriented and accuracy-focused
Excellent communication skills
Able to work independently with minimal supervision
Committed to delivering high-quality work consistently

If you’re looking for someone who is dependable, organized, and ready to support your business long-term — I’d love to work with you.

Let’s work together!

Why Work With Me?

By hiring me, you gain someone who does more than complete tasks I look for ways to improve them. With my background in customer support, I understand where process breakdowns happen and how confusion affects both teams and customers. I bring a structured, detail-oriented approach to operations, ensuring systems stay organized, workflows remain clear, and tasks are executed consistently.

I am continuously upskilling in CRM systems and operational tools to strengthen my backend support capabilities. My focus is long-term reliability, operational clarity, and helping teams work more efficiently.