Rommel

Team Leader / Supervisor

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Overview

Looking for full-time work (10 hours/day)

at $4.16/hour ($1,000.00/month)

Bachelors degree

Last Active

February 13th, 2026 (134 days ago)

Member Since

February 28th, 2023

Profile Description

I have worked in the BPO / customer service industry since 2013. I started as a chat service representative for a Canadian and US cable business, handling billing and technical issues. I also worked as a chat and phone representative for a US mobile business, helping customers with bill, technical issues and plan features. We upsell when there is a an opportunity.

I was promoted to the team leader position at the height of the pandemic. I gained experience managing up to 25 tea ---------- mbers and learnt how to interview applicants, plan capacity, do chats and phone audits, perform some HR tasks, and manage pay roll. Now that I am a senior team leader, my responsibilities and experience have expanded. Business review and business reporting, invoicing and project planning are some of the additional tasks that have been added to my regular workload.

"Successful people are not gifted; they just work hard, then succeed on
purpose." — G.K. Nielson

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

For seven years, I worked as a phone and chat representative for cable and telecommunications companies in Canada and USA. Managed technical issues, billing and sales.

Customer Support » Chat Support

Experience: 5 - 10 years

Seven years a phone and chat representatives for technical, billing, sales and financial campaigns.

Customer Support » Sales Support

Experience: 5 - 10 years

For 7 seven years, I was a part of a sales campaigns.

Other Skills

Human Resources » HR Management

Experience: 2 - 5 years

As a team leader, i learned some fundamental HR functions such as recruitment , payroll, documentation and performance evaluations.

Customer Support » Technical Support

Experience: 5 - 10 years

I worked a technical support for US cable, internet, telephone , home security and mobility for seven years.

E-Commerce » Logistics Management » Dispatching

Experience: 1 - 2 years

Supervised 30 team members for Canadian technicians. ( dispatch - installation and repair )

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I gained salesforce experience while supervising workers in crypto currency / financial and dispatch campaigns.

Accounting » Invoicing

Experience: 1 - 2 years

As a team leader, part of my responsibilities include preparing invoices for our clients. I have almost a year of billing experience.

Project Management » Capacity Planning

Experience: 2 - 5 years

As a team leader for more than 5 years, I mastered capacity planning and some basic workforce tasks.

Basic Information

Age: 44

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 118: DISC
Dominance: 43%
Influence: 19%
Steadiness: 29%
Compliance: 9%: English
C2(Advanced/Mastery)