Motivated professional individual, seeking an entry-level role to apply the skills and
experience to drive organizational success. Committed to continuous learning and
excellence, thriving in dynamic environments that foster innovation, teamwork, and
professional growth while making meaningful contributions.

I am an experienced bookkeeper with a strong background in human resources and administrative management. With 8 years of experience, I have developed expertise in financial record-keeping, payroll processing, accounts management, and compliance with financial and labor ----------- addition to my bookkeeping skills, I have a solid background in HR functions, including employee onboarding, benefits administration, and maintaining personnel records. My administrative experience has also enabled me to streamline office operations, coordinate with vendors, and ensure smooth day to day business functions. I am highly detail oriented, organized, and committed to maintaining accuracy in financial and employee records. My ability to multitask and efficiently manage both financial and administrative tasks has allowed me to contribute to the success of the organizations I’ve worked with.

Experienced administrative and operations professional with a strong background in HR, customer service, logistics, and document control. Skilled in process optimization, team management, and compliance, ensuring efficient operations and high-quality service delivery.

I have been an experienced Virtual Assistant for almost three years. I have experience in Customer Service, Writing Blog posts, Social Media Management, Lead Generation, Appointment Setting, Booking, Calendar Management, Email Management, Data Entry, Web Research, Email, Instagram, Facebook, LinkedIn Marketing, Scheduling and fulfilling orders on Shopify, and other Admin tasks.

Being a VA, I have acquired fundamental core skills such as discipline, time management, hard work, and dedication.

I enjoy building remote teams that turns vision into reality, improving operations, and aligning people with business goals to drive growth and efficiency. With a background in accounting, HR, recruitment, and operations management, I bring a well-rounded skill set that allows me to not only source and manage talent but also optimize systems and processes for long-term success.

Whether you're building a team or looking for your next opportunity, let's connect!
<8efe80624d780eba0c6493ec45140364>Email: -----------
LinkedIn: -----------.-----------/in/shnlagura/

Experienced in overseeing human resources functions within dynamic organizational environments, including transportation, manufacturing, and engineering industries. Managed teams ranging from 30 to 80 employees with a robust background in HR management and recruitment strategies. Proven track record in both domestic and international settings, specializing in streamlining HR operations, end-to-end recruitment processes, resolving complex employee relations issues, and spearheading training and development initiatives.

For over 8 years, I have remotely supported business owners and CEOs to ensure smooth and efficient operations. I specialize in assisting C-level executives and leading projects focused on enhancing company performance and growth. My experience spans startups globally and Fortune 500 companies, where I consistently seek innovative ways to optimize processes, reduce costs, and drive organizational success.

As a 45-year-old married Filipino citizen residing in Manila, I bring a unique perspective to my work, combining local insights with a global outlook.

Proficiency in Silicon Valley Tools and Software:
Productivity Tools: Microsoft 365 suite, Microsoft 365, Outlook, Google Workspace (Gsuite), Sheets, Docs, Drive, Hangout, CRM software, Zoho suite (Zoho one), Zapier, Hubspot, and Canva.
Team/Project Management Tools: -----------, Teamwork, ClickUp, Trello, Asana, Basecamp, Workplace, SuiteDash, FreshDesk, GoHighLevel, Infusionsoft, Airtable, and Notion.
Communication Software: Zoom, Slack, Microsoft Teams, WhatsApp, Skype, Google Meet/Hangout/Chat, and VoIP and Communicator (Softphone).
AI Tools: ChatGPT, Copilot, Gemini.

Customer Support Specialist | Online Business Manager | Content Creator

Helping online businesses run smoothly through efficient order processing, customer support, and organized daily operations.

Previously worked as an HR Recruitment Coordinator in a large roofing company for over 2 years, handling candidate screening, interview scheduling, and administrative support in a high volume manufacturing environment.

Managed a Facebook based online business for 4 years, handling daily orders, customer inquiries, and delivery coordination while also creating and posting content to drive engagement and sales.

Ready to make some digital spark together? *wink

Hi Hiring Team,

I’m an experienced HR and Operations Specialist/Generalist with over 7 years of success helping organizations build efficient teams and streamlined operations.

My expertise covers the full spectrum of human resources management, including:
- End-to-end recruitment and onboarding
- Employee relations, engagement, and workforce planning
- Timekeeping, payroll, and benefits management
- Policy development and training programs (onsite and virtual)
- Client Success
- AI and Process Automation

On the operations and executive assistance side, I’ve partnered with startups and growing businesses to provide actionable, goal-oriented strategies for sustainable growth. This includes board management, process optimization, and personnel leadership—all tailored to the company’s evolving needs. I have on hand experience in directly supporting founders in both US and Australia, managing their day to day, and making sure everything is organized, every client is cared for, and any concern is solved before it becomes a big problem.

I’d love the opportunity to discuss how I can contribute to your organization’s goals.

Here's my resume and intro video for your reference:

Resume- -----------

Intro - -----------

Let's speak soon!

Dynamic
and result-oriented with extensive executive administration and assistance
expertise, seeking to contribute within the dynamic corporate environment.
Possessing a robust work ethic, adept at efficiently managing multiple tasks
and offering support to colleagues to achieve collective objectives. A skilled
communicator, adept at fostering positive relationships across diverse
stakeholders. Proficient in utilizing a range of software including G-Suite,
Asana, Xero, Trello, Microsoft Teams, Capsule, HubSpot, Stripe, and
Intercom/WhatsApp.

Results-driven professional with 7+ years of experience in team management, customer service, human resources, recruitment, sales/order management, and property management. Skilled in building efficient teams, boosting employee engagement, and delivering exceptional client and tenant support.
Core strengths:

Customer Service & Support

HR Operations & Recruitment

Sales & Order Management

Property Management

Team Leadership & Workflow Optimization

Detail-oriented, organized, and committed to delivering high-quality results across roles.

HR, Compensation and Benefits, Recruitment. Labor Relations, Employee Relations, Account Management, Compliance, Client Management, Customer Service

I am a dedicated, detail-oriented, and highly reliable VA with over 10 years of experience in customer support, human resources, administrative operations, and business management, including 5+ years of remote work experience supporting clients virtually.

I began my career as a working scholar, where I supported the Graduate School and the Office of the Vice President for Academic Affairs. I handled administrative coordination, email communications, scheduling, student advising, and office operations. This early experience helped me develop strong organizational skills, professionalism, and attention to detail.

I later worked as a Customer Service Representative for a US-based financial account, where I managed high-volume inquiries via phone and email, resolved customer concerns, and maintained high service quality standards. This role strengthened my English communication skills, problem-solving abilities, and customer-first mindset.

I was then promoted to Human Resource Specialist at a university, where I managed recruitment, hiring, onboarding, and performance evaluation for over 600+ employees. I handled job postings, applicant screening, interview coordination, documentation, contracts, and employee records. This role enhanced my ability to manage confidential information, multitask, and support business operations efficiently.

Most recently, I spent three years as a business owner, managing a franchised food cart and two independent food stalls. I handled all aspects of business operations, including:

Administrative management
Recruitment and staff supervision
Payroll processing
Scheduling and operations coordination
Permits and regulatory compliance
Tax processing and documentation
Customer service and daily business operations
This experience gave me the mindset of an employer: proactive, responsible, organized, and results-driven.

As a Virtual Assistant, I can help you with:
Customer Support (Email, Chat, Phone)
Administrative Support
Data Entry and File Management<8efe80624d780eba0c6493ec45140364>;Email and Calendar Management
HR and Recruitment Support
Payroll and Operations Assistance
CRM and Online Tools Management
General Virtual Assistance Tasks

I am tech-savvy, fast learner, dependable, and able to work independently with minimal supervision. I am seeking a long-term remote position where I can contribute to your business growth and become a valuable member of your team.

I am ready to start immediately and committed to delivering high-quality work.

Experienced professional adept at the intersection of Human Resources, Administration, and Client Engagement. With a proven track record in recruiting top talent, streamlining administrative processes, and fostering meaningful client relationships. I leverage my expertise to adeptly manage social media platforms, employing Canva to craft captivating visual content. I bring a versatile skill set to drive organizational success.

With over 10 years of experience in HR operations and financial services, I’ve built my career around supporting people, improving systems and securing financial portfolios.

Currently, I am working as a US HR Benefits Manager, overseeing health, dental, vision, life, and disability insurance programs—from employee enrollment through termination. I also administer 403(b) retirement plans for more than 160 employees across faith-based organizations in the US, ensuring they understand, optimize, and fully utilize their benefits.

Alongside this, I serve as a Sr. Financial Wealth Planner at FWD Insurance, helping individuals and families plan for income protection, education, and retirement.

Tools and Expertise in HR Processes:
- Learning and Development (Training Needs Analysis, Training Administration and Facilitation, Reporting)
- Employee Life Cycle (Onboarding, Transfer, Offboarding)
- Employee Benefits Management
- HRIS: SAP HR, Workday
- CRM: Salesforce, FreshDesk
- AI Work Integration: ChatGPT, Gemini, Notebook LM, Claude, Grok
- Other Tools: Google Workspace, MS Office, Canva, Capcut, Manychat, Calendly

Other Skills:
- Basic Accounting (handling accounts receivables and payables, books reconciliation)
- Financial Planning (Income and Estate Protection, Education and Retirement Planning)
- Selling and marketing ordinary life and variable unit-linked policies