Core Strengths:
• Shopify Operations Expert - Customer Service, Order Fulfillment, Social Media, Disputes
• E-commerce Superstar - Shopify, Amazon
• Superstar Recruiter; highly recommended by the founder/CEO of The Health Sciences Academy because of the superb talents I brought into the company; hired great talents that are being retained in their respective companies up until today
.• Excellent English communication skills both oral and written.
• Managing a group of Team Leaders or Supervisors in our company’s sites in Tucson Arizona, Laredo Texas and Keystone Texas and providing them with modules for learning development and product selling
.• Communication proficiency tested in hosting calibration sessions with clients, supervisors, managers, site leaders from around the world using the English language.
• Possessing good leadership skills and being able to practice them as a point of contact for the Philippines Cebu site for the Quality Assurance Team by catering to the demands of clients/business.
• Management skills which are applied to my current role in the company by delivering my daily tasks on time while handling special projects on top of them
• Creating modules for training and delivery in order to provide knowledge to frontline agents in relation to product positioning/selling.
• Selling of products and services to customers through phone and web chat since I was a customer sales, billing& technical support representative before I got promoted to the Quality Team.
• Handling Billing disputes of the customers when I was still an agent; pacifying irate customers.
•Driving change by presenting new ideas and deep dives to ensure progress in the agents’ performance.
• Being able to analyze the business needs and finding ways to provide resolutions.• Fluent in Filipino, and English languages, and Cebuano dialect

I am an experienced Virtual Assistant for Lead Generation Specialists, through Facebook & Instagram. Making appointments with the orthodontics and Dentists through Calendly and updating the spreadsheets, expert Customer Service and Technical Support Sales Representative for 4 years now, an experienced HR Admin/Recruiter Associate who's passionate about people centered development as well as strategic decision-making.

My name is Niño Emnace Labores, a Healthcare Recruitment and Operations Professional with 9 years of experience in the home care industry and HIPAA certified. I hold a Bachelor of Science in Nursing and bring strong expertise in care coordination, HR administration, and end-to-end healthcare recruiting. Detail-oriented, compassionate, and highly organized, I am committed to supporting caregivers and clients while ensuring efficient staffing operations and high-quality care delivery.


Care Coordinator & Scheduler | CareLinx by Sharecare

Highly organized Care Coordinator and Scheduler with strong communication skills and a proven ability to manage caregiver schedules, respond promptly to call-outs, and maintain smooth daily staffing operations. Experienced in coordinating coverage efficiently, keeping accurate records, and providing dependable support to both clients and caregivers. Known for attention to detail, calm problem-solving under pressure, and a compassionate approach to care. Reliable and professional with a strong commitment to teamwork and service excellence.

HR Manager| Aged Care

HR-focused Administrative Coordinator with experience in onboarding new caregivers, ensuring caregiver compliance, and supporting recruitment and talent pipeline efforts to maintain a reliable and compassionate care team. Skilled in coordinating orientations, accurately managing billing and payroll processes, and engaging in community outreach to strengthen relationships and promote quality home care services. Known for strong attention to detail and a commitment to efficiency, ensuring both caregivers and clients receive exceptional support.

Senior Healthcare Recruiter | Options for Senior America

End-to-end Healthcare Recruiter with hands-on experience sourcing, screening, and onboarding qualified CNAs, HHAs, USRNs, and PCAs using platforms such as AxisCare. Managed the full recruitment lifecycle, from candidate outreach and interviews to hiring and onboarding. Detail-oriented and passionate about connecting great talent with meaningful caregiving roles while building strong pipelines through partnerships with schools and community organizations. Skilled in maintaining accurate records and continuously refining recruitment strategies to meet staffing needs and support high-quality care delivery.

I have an experience as an remote HR in an e-commerce company where I handled almost 40 employees in different departments doing HR duties. I do hiring, screen resumes, interviews, onboarding process. I manage the teams and resolving issues. Also creating company policies and implementing KPI and assist finance for the payroll. My leadership skills blended with passion makes me a good fit for Evey role.

I have gained years of experience working with Canadian, American, Middle East and Australian Companies in the array of Human Resources, Operations, Customer Service, Administration, and Training & Development. Tools used: MS Teams, Microsoft, Google Meet, Zoom, Slack, Trello, -----------, OneHub, Canva, ATS for recruitment, Notion, Calendly, Employment Hero, LastPass, SharePoint, Google Drive and other tools.

I am a seasoned Strategic HR Professional with over 10 years of experience in a Managerial capacity. My education and over ten years of experience in Human Resources Management and Development have given me the experience, skills, and abilities required to strategically lead and transform human resources to help achieve the company's goals and objectives.

I am offering my expertise as an HR professional in the following areas of Human Resources: Organizational Development • Strategic HR Systems Design • Policy and Procedures Development • Onboarding to Offboarding Program • HR Program Design • Job Profile Design • Engagement Program • Full Cycle Recruitment • End to End Employee Life Cycle Management • Employee and Labor Relations • Performance Management System• Productivity and Retention• Succession Planning • Training and Development • Change Management • Payroll and Benefits Management • HRIS •Project Management

I have a strong cross-industry background and experience supporting large, diverse workforces of over 10,500+ employees in multiple locations, including union/non-union, exempt/non-exempt, temporary, front-line, and mid-level, and senior management. I have a background in building HR from the ground up, facilitating profitability through expert development, and managing corporate human resource operations. Equipped with organizational, managerial, and interpersonal skills, has done strategic work both in starting up HR functions and installing Organizational Development intervention systems for a culture shift and building and leading high-performing teams in business organizations.

MY MISSION: My mission is to help develop businesses by providing holistic and innovative HR Strategies aligned with the company’s business goals to achieve optimum productivity and profitability.

MY VISION:
To be a partner in success and be recognized as an impactful, innovative, and efficient HR Business partner.

MY TOP 3 VALUES:
Integrity. I uphold the highest standards of personal and professional ethics, honesty, and trust by doing the right thing and getting it right the first time even when no one is looking.

Passion. I always strive to deliver the highest quality standards in everything I do. Passion is my key ingredient to excellence.

Service Excellence. I am customer-focused, I exist to serve and make a positive difference in whatever I do, whenever I do it. I uphold the highest standards of service excellence with transparency, equality, and consistency to support the business and my clients.

Busy CEO? I make your day run smoothly—without you having to think about it.

I’m an Executive Assistant who specializes in keeping leaders organized, on schedule, and stress-free. Instead of just completing tasks, I anticipate what needs to be done next so nothing slips through the cracks.

If your inbox is overwhelming, your calendar is messy, or your operations feel scattered—I can fix that.

HOW I HELP YOU (RESULT-FOCUSED)

• Manage and organize your inbox (prioritize, reply, follow-ups)

• Take full control of your calendar (no double bookings, no missed meetings)

• Coordinate meetings, clients, and internal communication

• Handle admin tasks so you can focus on growth

• Create systems to improve daily operations and workflow

• Do accurate research and prepare reports when needed


WHY CLIENTS HIRE ME ?

• Don’t wait for instructions — I take initiative
• Pay attention to details others usually miss
• Handle confidential information with professionalism
• Communicate clearly and meet deadlines consistently
• Learn tools and systems quickly

TOOLS I USE

• Google Workspace | Microsoft Office
• Slack | Zoom | Teams
• Asana | Trello | ClickUp | Notion
• CRM: HubSpot | GoHighLevel (Willing to explore other tools)

EXPERIENCE
• Background in HR Recruitment & Management
• Experience handling people, schedules, and operations
• Strong communication and organizational skills from real-world leadership roles
• Used to working in fast-paced environments with high responsibility

#RECRUITMENT #VIRTUALASSISTANT

Introduction

Hi, I’m Elreen — a results-driven Customer Service & E-commerce Operations Manager with over 17 years of experience supporting global businesses across multiple industries.

My background spans eCommerce, digital marketing, accounting & bookkeeping, capital placement, health & insurance, wellness, real estate, business coaching, and cleaning services, giving me a well-rounded understanding of both customer-facing and backend operations.

Throughout my career, I have built a strong foundation in:

Customer Service & Dispute Resolution (7+ years): Managing high-volume support, reducing chargebacks, and handling PayPal/Klarna disputes with a high success rate
HR & Team Management (3 years): Recruiting, onboarding, KPI tracking, and team performance management
Social Media Management (5 years): Content creation, scheduling, and brand engagement across multiple platforms
Operations & Admin Support (3+ years): Streamlining workflows, reporting, SOP creation, and day-to-day business operations
Scheduling & Service Coordination (2 years): Managing bookings for cleaning companies using Geoapp and ServiceM8

I specialize in end-to-end eCommerce operations, including order fulfillment, supplier coordination, inventory management, and multi-channel customer support (email, chat, phone, and social media).

I’m highly organized, detail-oriented, and proactive, with a strong ability to solve problems independently, improve systems, and deliver excellent customer experiences.

If you’re looking for someone who can manage operations, support your customers, and optimize your processes, I’d love to be part of your team.

Let’s connect!

More than ten years of experience in BPO industry with expertise on the following : 1. Managing projects from end to end 2. Time tracking and scheduling 3. Creating market research, trends, analysis and executive level presentations 4. Social medial marketing and management 5. Email management and organization of online meetings and executive levels' calendar 6. Creating reports thru excel, spreadsheets and PowerPoint decks. 7. SOP documentation on end to end processes in Operations. 8. Managing new hire orientation and employee connects thru virtual settings 9. Championing employee retention and engagement activities 10. Expertise on business continuity plans, cost reduction strategies, talent acquisition and development and quality assurance

I am an experienced bookkeeper with a strong background in human resources and administrative management. With 8 years of experience, I have developed expertise in financial record-keeping, payroll processing, accounts management, and compliance with financial and labor ----------- addition to my bookkeeping skills, I have a solid background in HR functions, including employee onboarding, benefits administration, and maintaining personnel records. My administrative experience has also enabled me to streamline office operations, coordinate with vendors, and ensure smooth day to day business functions. I am highly detail oriented, organized, and committed to maintaining accuracy in financial and employee records. My ability to multitask and efficiently manage both financial and administrative tasks has allowed me to contribute to the success of the organizations I’ve worked with.

Results-driven Executive Assistant, Administrative Support Specialist, and Social Media Manager with almost 7 years of experience supporting executives, managing operations, and coordinating projects in remote work environments. Skilled in calendar and email management, client communication, project coordination, document preparation, and workflow organization.

Experienced in supporting 6 startup clinics from the ground up, including administrative operations, coordination, and licensing documentation. Proficient in Canva, Google Workspace, Microsoft Office, CRM systems, project management tools, and social media platforms.

A Licensed Professional Teacher with strong communication, organizational, multitasking, and problem-solving skills. Known for being proactive, detail-oriented, dependable, and adaptable in fast-paced environments. Passionate about helping businesses stay organized, efficient, and productive while delivering high-quality support remotely.

I am a Senior Client Relationship Manager with expertise in B2B sales, vendor and property management, and HR/team leadership. I build strong client relationships, drive business growth, and lead cross-functional teams to deliver measurable results. I thrive in remote and international environments, combining operational discipline with client success strategies.

I am ----------- -----------.
A highly motivated and versatile professional offering expertise as an Engaging Social Media Manager, Resourceful Executive Virtual Assistant, and Confident HR VA. With three years of diverse experience spanning data entry, HR training, customer service, and administrative roles, I bring a well-rounded skill set and a passion for helping businesses thrive.

I craft compelling content that resonates with target audiences. My passion for visual storytelling shines through in my video editing and graphic design skills, utilizing tools like Canva and CapCut. I even achieved viral success on TikTok with content reaching 500K views! I'm ready to leverage my creativity and platform knowledge to boost your brand's online presence.

I'm a resourceful and organized VA, adept at handling a wide range of administrative tasks. My experience includes inventory management (using MS Excel), sales support, report creation, billing, and general office administration. My time with a US-based company further honed my skills in lead generation, email and chat support, real estate appointment setting, and handling customer inquiries related to roof repair and warranties.

My experience as an HR Training Assistant, conducting employee training and seminars, has provided me with a solid foundation in HR processes. I'm confident in handling HR-related tasks with discretion and efficiency.

Let's connect and discuss how I can help you achieve your goals!

Efficient & Proactive
Good Command of English
Self-sufficient
Self-starter
Strong organizational skills

HR professional with 5+ years in Human Resources and 10 years in Operation Management, specializing in recruitment, talent acquisition, and high?volume hiring. Proven ability to source and secure sales talent with strong communication skills while managing end?to?end hiring processes. Skilled in employee relations, performance management, and operational efficiency, with a record of mentoring teams and driving business results. Also experienced in e?commerce and social media management, leveraging digital platforms to boost sales, streamline operations, and enhance customer engagement. Passionate about building collaborative cultures that align people strategies with business growth.

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