Ray-An

Operations & Customer Support Manager | Order Fulfillment | Zendesk | Supply Cha

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Overview

Looking for full-time work (8 hours/day)

at $10.80/hour ($2,080.00/month)

Bachelor's degree

Last Active

June 10th, 2026 (yesterday)

Member Since

October 1st, 2020

Profile Description

Operations & Customer Experience Specialist with 15+ years supporting US-based companies in high-volume environments.

I specialize in:

Order processing & fulfillment
Customer support operations (Zendesk, Salesforce, Quickbase)
Supply chain coordination & logistics
SOP creation & workflow optimization

In my current role, I manage end-to-end order processing, logistics coordination, and customer escalations, ensuring accuracy, speed, and client satisfaction across multiple accounts.

I’ve also worked in:

Amazon FBA product sourcing (Helium 10, Keepa)
CRM pipeline management & inside sales support
High-volume customer support (chat, voice, technical)

What I bring to your business:

Reduced order processing delays through workflow improvements
Strong attention to detail and accuracy
Reliable communication with US clients
Proven ability to handle high-pressure operations

Tools: Zendesk, Salesforce, Quickbase, MS 365, Google Workspace, Helium 10, Keepa, DHL/UPS systems

I’m looking for long-term opportunities where I can help streamline operations, improve customer experience, and support business growth.