Customer & Sales Support | Chat & Email | Publishing & Digital Marketing

Maintained accurate customer records, updated CRM systems, documented interactions, and followed escalation procedures.

Provided administrative and operational support in corporate BPO environments, including email handling, data entry, report tracking, CRM updates, client records management, and daily task coordination.

Used Microsoft Excel for data entry, customer record tracking, lead management, reporting, and performance monitoring in customer service, sales, and publishing support roles.

Supported sales teams through lead qualification, follow-ups, data entry, and non-voice sales coordination.

Supported sales teams through lead qualification, follow-ups, data entry, and non-voice sales coordination.

Assisted authors and publishing teams with copywriting support, proofreading, editing coordination, and digital marketing activities.

Provided chat and email support to U.S.-based customers, handling inquiries, complaints, order issues, and account concerns while meeting KPIs.

Used Microsoft Dynamics CRM in corporate BPO environments to manage and update customer records, log interactions, track orders and subscriptions, document case notes, and support customer service and sales workflows. Ensured accurate data entry, followed escalation and documentation procedures, and maintained data integrity while meeting quality, compliance, and productivity KPIs. Collaborated with internal teams using CRM reports and updates to support timely issue resolution.

Provided chat and email support to U.S.-based customers, handling inquiries, complaints, order issues, and account concerns while meeting KPIs.

Processed customer orders, managed subscriptions, handled billing-related inquiries, and ensured accurate account updates.

Supported sales teams through lead qualification, follow-ups, data entry, and non-voice sales coordination.

Performed accurate and high-volume data entry in corporate BPO environments, including customer information updates, order details, subscription records, lead data, and CRM documentation.

Used Google Workspace (Gmail, Google Docs, and Google Sheets) for daily business operations in customer support, sales, and publishing-related roles. Managed professional email communication through Gmail, created and updated documents using Google Docs, and maintained reports, trackers, and customer records using Google Sheets. Collaborated with internal teams by sharing files, tracking updates, and ensuring data accuracy and timely completion of tasks.

Processed customer orders, managed subscriptions, handled billing-related inquiries, and ensured accurate account updates.

Processed customer orders, managed subscriptions, handled billing-related inquiries, and ensured accurate account updates.