Senior Sales, Collections & Loan Specialist | BPO & Freelance Expert

I am a results-driven Sales and Customer Service Specialist with over 8 years of experience in the BPO and freelancing industry. I specialize in outbound and inbound sales, appointment setting, lead generation, telemarketing, and high-stakes collections, helping businesses increase revenue and build lasting customer relationships across the US, UK, and Australia.

Core Expertise
Loan Specialization (US-Based): Experienced Virtual Assistant for a Florida-based financial firm. I manage the end-to-end loan process, including application handling, contract signatures, and meticulous bank verifications (IBV/MICR).

Health & Wellness Consultant: Specialized freelance experience in the men’s vitality and natural enhancement sector, providing professional, consultative guidance and product promotion.

High-Volume Sales: Proven track record in negotiation, closing, and consistently exceeding KPIs in competitive campaigns like SiriusXM and Appliance Protection.

What I Offer
Strong Negotiation & Closing Skills: Expert at turning leads into loyal customers.

Technical Proficiency: Skilled in Zoho CRM, Glances, Skype, and various Instant Bank Verification (IBV) tools.

Financial Accuracy: Expert in analyzing payroll cycles, direct deposits, and financial documents to ensure loan eligibility.

Global Reach: Highly adaptable to different markets (US, UK, AU) with a focus on results-oriented service.

Career Highlights
Top Agent – UK Appliance Protection Services (2020)

Top 10 Agent in Sales – Global Campaign (2021)

Top Agent – SiriusXM Campaign (-----------)

Loan Specialist VA – Successfully managing multi-state financial portfolios for US clients. (Present)

I am an experienced professional with a background as a Home Care Scheduler, Telemarketer, and Virtual Assistant. Over the years, I’ve developed strong skills in scheduling, client coordination, lead generation, and administrative support. My experience in the home care industry has taught me the importance of organization, empathy, and clear communication, while my telemarketing work has strengthened my sales, persuasion, and customer service abilities. As a Virtual Assistant, I am highly adaptable, detail-oriented, and skilled in managing various tasks such as data entry, email management, calendar scheduling, and customer support.
I take pride in being reliable, proactive, and results-driven—able to balance efficiency with quality service to meet both client and organizational goals.

I bring a strong background in both customer service and medical billing, with hands-on experience handling inbound and outbound calls, scheduling appointments, and assisting customers with inquiries. As a Medical Billing Specialist, I’ve worked on insurance verification, claims processing, and resolving billing concerns with a high level of accuracy and attention to detail.

I’m confident in communicating with clients, providing clear and accurate information, and handling concerns professionally while maintaining a positive customer experience. I also ensure timely follow-ups, confirmations, and proper documentation in CRM systems.

In addition to phone support, I manage administrative tasks such as email handling, data entry, and coordination. I’m organized, reliable, and comfortable working in fast-paced, remote environments where meeting targets and maintaining quality service are both important.

I have over 4 years of experience in the BPO industry, specializing in customer service and telemarketing. I have handled both inbound and outbound calls, assisting customers with their concerns, providing solutions, and ensuring a high level of customer satisfaction.

I am skilled in communication, active listening, and problem-solving. I also have experience in sales, including upselling, cold calling, and lead follow-ups. My goal is always to understand customer needs and provide the best possible service while contributing to business growth.

I am reliable, hardworking, and able to work independently or as part of a team. I am also comfortable using tools such as CRM systems and Microsoft Excel for data entry, tracking, and reporting.

I am eager to learn new skills and continuously improve to deliver better results for my clients.

A Virtual Assistant / Appointment Setter / Telemarketer possessing nine years of experience across a range of tasks. A technologically adept and solution-oriented individual whom you can depend on. An enthusiastic person with exceptional abilities in both collaborative and independent settings. I am a competent professional who enjoys supporting business owners as they navigate their personal lives. I have supported numerous business owners, brokers and agents in expanding their operations, allowing them to feel assured that they have chosen the most suitable virtual assistant.

• Lead generation (LinkedIn, Google, industry lists)
• Cold email outreach & follow-ups
• CRM & data entry management
• Online research & social media support
• Administrative tasks with accuracy and speed

I have been working as an ESL teacher for more than two years and aside from that I have also experienced being a call center agent. I also worked for a Non-Government Organization (NGO) as a researcher. My working experience involved a great deal of patience, requiring initiative, self-motivation and a wide range of skills. For one course, BS Development Communication Major in Education Communication.
I am fast and accurate, with a keen eye for detail. I am able to take on the responsibility on any job given to me. I have the determination to ensure that I am able to submit any project or work that is asked of me.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn.

With over 6 years of experience in telemarketing, customer service, and Appointment setter position, I focus on presenting measurable value instead of just listing job responsibilities. I showcase my ability to generate qualified leads, handle outbound communication, manage CRM systems, and improve client engagement through effective follow-ups and objection handling.

I'm an experienced BPO or call center agent roughly 9 years, doing different accounts which includes Appointment Setter, Sales Specialist, Outbound telemarketing, Customer Service Representative and
I'm also an experienced Virtual Assistant for roofing company in Australia and looking for a full time job.

My top skills include being a top performer agent in different companies coz I can work under pressure and I can provide good number of sales, I can do multi-tasking, time management and I really make sure to provide great service!


You should hire me because I can contribute for the growth of the company and I'm very eager to provide a great service given the opportunity to work in your company, thank you!

Most of my experiences in working as a VA is on Real Estate. I'm quite familiar with the use of MLS, CRM's and Transaction Management on listing properties and contracts. Furthermore I'm quite versatile versatile in updating emails, social media and provide customer service to the clients. I'm looking for a long term stable Job where I can utilize my full potential.

I can communicate well. I am good at communicating my views verbally, in writing, and on social media. I've put a lot of effort into honing such abilities because I believe that a brilliant concept loses its worth if I can't communicate it clearly to others.
I work well with others. We must all cooperate in order to achieve our goals, and there is no space for a "me first" mentality at work. After finishing my task, I'll go around my department and see if there is anything else I can do to help.

• Highly skilled in listening and responding to customers’ needs and concerns
• Track record of creating and managing customer accounts
• Effective capability of handling returns and managing complaints
Computer: Proficient in Microsoft Word and Internet
-Effective Planning and organizational skills.
- Well-developed communication skills demonstrated through extensive interviews, preparing reports and paper work, and positive interaction with individuals at all levels.
- Can handle pressure with less supervision.

Hey there! I'm Jeff, an experienced inside sales and customer service professional with a solid track record of managing client relationships and driving revenue growth. With 8 years of telesales experience in BPOs and freelancing, I’m here to help your business thrive through strategic communication and sales.

Here’s what I bring to the table:

Real Estate Appointment Setting & Telemarketing Expert: I’ve got impressive experience in setting appointments, cold calling, and lead generation—especially in real estate, credit repair, and telecommunication sectors.

Sales & Client Persuasion Pro: With a strong ability to persuade clients over the phone, I consistently hit sales targets and build lasting relationships.

Lead Generation & Cold Calling Master: I ensure your sales pipeline stays full, with extensive experience in cold calling and generating high-quality leads.

Versatile VA Skills: From managing calendars to handling MS Office, Google Sheets, and CRMs like Mojo, Vulcan, and Ring Central, I’ve got you covered.

Fully Equipped for Success: My home office setup ensures zero downtime, and I’m flexible with work schedules to meet your business needs.

Let’s work together and achieve your business goals!

Are you looking for a dedicated and detail-oriented virtual professional who can help streamline your operations, manage procurement, and generate quality leads for your business? I’m here to help!

With 4+ years of experience as a General Virtual Assistant, Procurement Specialist, and Lead Generation Expert, I bring a diverse skill set that supports entrepreneurs, small businesses, and growing teams in achieving their goals efficiently.

Here’s what I can do for you:
General Virtual Assistance
<8efe80624d780eba0c6493ec45140364>Email and calendar management

Data entry, research, file organization

Customer support and communication

CRM and project management tools (Trello)

Procurement & Purchasing Support

Product sourcing (local/international)

Supplier communication & negotiation

Request for quotations (RFQs)

Order tracking & vendor coordination

Inventory monitoring

Lead Generation

B2B prospecting
<8efe80624d780eba0c6493ec45140364>Email list building and verification

Cold email outreach

CRM data management and cleansing

???? Tools & Platforms I Use:

Google Workspace, MS Office

Skype, Zoom

Canva, Trello

I am organized, proactive, and tech-savvy, and I always aim to deliver quality results on time. Whether it’s handling your inbox, sourcing reliable suppliers, or building targeted lead lists — I’ve got your back.

Let’s discuss how I can support your business. I’m available for both short-term and long-term projects!

I'm an Appointment Setter/Sales Development Representative/Cold Caller with 10 years of experience. Skilled in building relationships with customers and cold calling. Organize Appointment Setter with excellent problem-solving skills. Able to handle multiple tasks with ease and prioritize client needs.
Key Skills & Services:
Appointment Setting
Lead Mining
Cold Calling
CRM Management
Outbound Sales
Inbound Sales
Telemarketing