Results-driven IT undergraduate with BPO experience in Content Moderation, Data Entry, Sales Coordination, and Telemarketing/Appointment Setting. Skilled in data management, sales coordination, customer communication, and supporting administrative operations in fast-paced environments

- Dispatch, Scheduler, Customer Service, Telemarketer, Lead Generation, Sales Development Rep, Phone Support, Email Support, Chat Support

Proficient in:

- Team Management (Interviewing/Hiring/Training/Coaching)
- Database Management (----------- , ----------- )
- Quality Assurance
- Telemarketing
- Email Marketing
- Appointment Setting
- Customer Support
- Email Handling
- Google docs
- Web Research
- Data entry
- Survey Data Collection Techniques/ Questionnaire Construction
- Amazon Product Research
- Amazon Order Fulfillment and Shipping
- Amazon Appeals ( account reinstatement)

I'm Angel Hermo, 26, is a detail-oriented administrative support professional skilled in managing office operations, scheduling, documentation, and communication.

I am an experienced professional with a background as a Home Care Scheduler, Telemarketer, and Virtual Assistant. Over the years, I’ve developed strong skills in scheduling, client coordination, lead generation, and administrative support. My experience in the home care industry has taught me the importance of organization, empathy, and clear communication, while my telemarketing work has strengthened my sales, persuasion, and customer service abilities. As a Virtual Assistant, I am highly adaptable, detail-oriented, and skilled in managing various tasks such as data entry, email management, calendar scheduling, and customer support.
I take pride in being reliable, proactive, and results-driven—able to balance efficiency with quality service to meet both client and organizational goals.

Hello! I’m Dianne, a dedicated and results-driven professional with experience in cold calling and market research.

I previously worked as a Market Researcher where I handled outbound calls, conducted structured surveys, screened qualified respondents, and accurately recorded data. My role required strong communication skills, active listening, and the ability to build quick rapport with different types of people.

I am comfortable handling objections, rejections, and maintaining professionalism on every call. I work well in fast-paced environments and understand the importance of meeting daily targets while maintaining quality and compliance standards.

Here’s what I can help you with:
• Cold calling
• Appointment setting
• Lead generation
• Survey interviewing
• Data entry & CRM updates
• Basic administrative tasks

I am reliable, detail-oriented, and eager to grow long-term with the right client.

I am hard-working, and easy to work with charismatic Certified Customer Service/Sales Representative with English for Business, as well as huge experience handling of Customer Support. I am here to find full-time job, and start making an outstanding freelancing career by gaining it by impressing my superiors and working hard for a decent income.
I am type of person that is always ready to work, ready to give knowledge I gained.
So, all this wrapped in into my profile, plus huge ambition to find the right job as soon as possible.

A highly motivated and customer-focused professional with over 5 years of experience in customer service, specializing in both the healthcare and telecommunications industries. Proven ability to handle customer inquiries efficiently, resolve issues with empathy and accuracy, and deliver excellent service across various channels. Skilled in sales, with a strong track record of meeting and exceeding targets. Adept at working in fast-paced environments while maintaining high levels of professionalism and customer satisfaction.

Hi there! You can call me Rob. I have been working as a Freelancer for a quite a few years already. I started my carrer in the BPO industry way back in 2009. A few years after, I d----------- to venture in the Freelancing world as a Telemarketer / Appointment setter. For more than a decade now of working in the Sales Industry, I can confidently say that I have honed skills which I know are important in helping business owners such as you. I heavily invest on the quality of work that I provide to meet and exceed the expectations of my clients. My strong work etiquette allows me to be useful and profitable at work under a minimum supervision - I always believe that Trust and Integrity are great foundations of a healthy working environment in which I valued the most. Thank you for taking the time to read my profile and if you would like to move forward you can just send me a message and we can test the waters if we are a good fit for each other. Thank you and more powers to your business.

no skill summary

Results-driven Telemarketer Agent with over four years of experience in the home and auto insurance industry. Proven track record of exceeding daily sales targets through strong communication, persuasive selling techniques, and excellent customer relationship management.

Experienced in handling high-volume outbound calls, identifying client needs, and delivering tailored insurance solutions that drive conversions and customer satisfaction. Recognized for outstanding performance and promoted to Trainer, where I successfully mentored and coached new tea-----------mbers to meet and exceed their goals.

Skilled in sales strategy, lead generation, objection handling, and team development. Passionate about delivering value to clients while contributing to organizational growth and success.

Results-driven Patient Account Representative and Virtual Assistant with over a year of hands-on experience navigating the realities of U.S. medical billing—from chasing prior authorizations to resolving complex denials and keeping claims moving forward. I specialize in claims management, insurance coordination, and high-volume patient and payer communication, ensuring accuracy at every step to prevent costly delays and rework.

What sets me apart is my ability to turn problem accounts into paid claims. I’ve successfully handled repeated denials, eligibility issues, and authorization gaps—recovering revenue that would have otherwise been written off. I work with urgency, attention to detail, and a systems-driven mindset that keeps workflows organized and efficient.

Beyond billing, I bring over 5 years of telemarketing experience, which means I’m not just technically skilled—I’m confident on the phone, comfortable handling difficult conversations, and able to communicate clearly with both patients and insurance providers. I thrive in fast-paced environments where accuracy, consistency, and follow-through matter.

I take ownership of my work, adapt quickly to new systems, and focus on one goal: making operations smoother while improving both revenue and patient experience.

· Cold Calling and Appointment Setting: I have experience in making outbound calls to potential leads and setting up appointments. I can also handle inbound calls and emails to schedule appointments.
· Follow-Up Calls: I’m proficient in conducting follow-up calls to leads, ensuring consistent communication and nurturing potential clients.
· Product and Service Explanation: I can effectively articulate the benefits and features of products or services to potential customers, helping them understand the value they offer.
· Database Management: I have the ability to update and maintain lead information in a client's database, ensuring accurate and up-to-date records.
· Data Entry: I possess data entry skills, allowing me to efficiently input information into systems or databases.
· Negotiation Skills: I’m skilled in negotiating with clients, and finding mutually beneficial solutions that meet both parties needs.
· Customer Service Expertise: With years of work experience in customer service, I have developed excellent interpersonal and communication skills to provide exceptional service to customers.
· Strong Work Ethics: I possess a strong work ethic, demonstrating dedication, reliability, and a commitment to producing high-quality results.
· Independent Self-Starter: I’m self-motivated and able to work independently, taking initiative to complete tasks and adapt to changes as needed.
· Attention to Detail: I have a keen eye for detail, ensuring accuracy in your work and minimizing errors.
· Reliable Equipment: I have access to a reliable laptop and a stable internet connection to perform your work effectively.

I specialized in Cold calling, appointment setting, and live transfers. I've been doing this job for years and I can say that I do have the qualities of a top cold caller. I am involved in different types of campaigns including health care and other services such as Medicare, life insurance, and janitorial service. We offer different types of plans and services that are beneficial to the customers. We provide information on how they can improve their benefits and the types of benefits that are available in their areas. As an employee, I have high standards, creativity, and flexibility and I take ownership of problems and challenges. I'm quite a perfectionist so I always pay attention to details and stuff. These strengths I believe will enable me to add value to your team.