I have over 4 years of experience in the BPO industry, specializing in customer service and telemarketing. I have handled both inbound and outbound calls, assisting customers with their concerns, providing solutions, and ensuring a high level of customer satisfaction.

I am skilled in communication, active listening, and problem-solving. I also have experience in sales, including upselling, cold calling, and lead follow-ups. My goal is always to understand customer needs and provide the best possible service while contributing to business growth.

I am reliable, hardworking, and able to work independently or as part of a team. I am also comfortable using tools such as CRM systems and Microsoft Excel for data entry, tracking, and reporting.

I am eager to learn new skills and continuously improve to deliver better results for my clients.

I bring a strong background in both customer service and medical billing, with hands-on experience handling inbound and outbound calls, scheduling appointments, and assisting customers with inquiries. As a Medical Billing Specialist, I’ve worked on insurance verification, claims processing, and resolving billing concerns with a high level of accuracy and attention to detail.

I’m confident in communicating with clients, providing clear and accurate information, and handling concerns professionally while maintaining a positive customer experience. I also ensure timely follow-ups, confirmations, and proper documentation in CRM systems.

In addition to phone support, I manage administrative tasks such as email handling, data entry, and coordination. I’m organized, reliable, and comfortable working in fast-paced, remote environments where meeting targets and maintaining quality service are both important.

Experienced Real Estate Cold Caller | Appointment Setter | Lead Generation VA | 13 Years Experience

• Lead generation (LinkedIn, Google, industry lists)
• Cold email outreach & follow-ups
• CRM & data entry management
• Online research & social media support
• Administrative tasks with accuracy and speed

Seasoned Copywriter & Direct Marketing Specialist | 4+ Years in Content Creation | 13 Years of Professional Experience in BPO, Real Estate & Hospitality

Effective and experienced virtual assistant with a strong background in customer support, healthcare support and telemarketing. Proven ability to manage administrative tasks, coordinate schedules, and deliver excellent customer service in dynamic work set ups. Skilled in technical support, patient coordination and communication.

I am an experienced professional with a background as a Home Care Scheduler, Telemarketer, and Virtual Assistant. Over the years, I’ve developed strong skills in scheduling, client coordination, lead generation, and administrative support. My experience in the home care industry has taught me the importance of organization, empathy, and clear communication, while my telemarketing work has strengthened my sales, persuasion, and customer service abilities. As a Virtual Assistant, I am highly adaptable, detail-oriented, and skilled in managing various tasks such as data entry, email management, calendar scheduling, and customer support.
I take pride in being reliable, proactive, and results-driven—able to balance efficiency with quality service to meet both client and organizational goals.

Hello! I’m Dianne, a dedicated and results-driven professional with experience in cold calling and market research.

I previously worked as a Market Researcher where I handled outbound calls, conducted structured surveys, screened qualified respondents, and accurately recorded data. My role required strong communication skills, active listening, and the ability to build quick rapport with different types of people.

I am comfortable handling objections, rejections, and maintaining professionalism on every call. I work well in fast-paced environments and understand the importance of meeting daily targets while maintaining quality and compliance standards.

Here’s what I can help you with:
• Cold calling
• Appointment setting
• Lead generation
• Survey interviewing
• Data entry & CRM updates
• Basic administrative tasks

I am reliable, detail-oriented, and eager to grow long-term with the right client.

I render sales either by answering the potential customer’s requests or by cold calling. I can influence both existing and potential clients to buy our products/services.
I am also persuasive and friendly. I
can understand client’s requirements in a short span of time and present them with viable solutions as my objective is to promote business growth and find new opportunities by expanding the brand.

Making an appointment and generate leads and do the cold calling

• Highly skilled in listening and responding to customers’ needs and concerns
• Track record of creating and managing customer accounts
• Effective capability of handling returns and managing complaints
Computer: Proficient in Microsoft Word and Internet
-Effective Planning and organizational skills.
- Well-developed communication skills demonstrated through extensive interviews, preparing reports and paper work, and positive interaction with individuals at all levels.
- Can handle pressure with less supervision.

My name is Jeffrey Delgado . I've been freelancer since 2016. Handling campaign of AutoCAD designer for architectural, mechanical and fabrication in a construction company as an AutoCAD designer. I provide reliable dimension and details for the accuracy of takeoff. Moreover I had been a Data Miner, Lead Generation and Web scrapping. My job is to look for direct contact or decision maker. I will look up for their email add., phone number, business location and some information about their buss. / services using different techniques and platform. Front caller for a Health Insurance, Janitorial services, ATM me rchant and Vacation Campaign. My role is to call prospect client and ask some qualifying question then once they are qualified we will set appointment for their availability to meet our local agent near their area. I decided to work as a freelancer to have more time with my family.
Hoping to consider and work on any position that fits on my qualifications and skills.

With over 10 years of experience in BPO and remote jobs, I have provided customer support to prospective and existing customers at European dropshipping stores and on different E-commerce platforms such as Amazon, eBay, Shopify, and Walmart through phone, live chat, and email . The e-commerce businesses I've worked with are Beauty and Personal Care, Food and supplements, Home and wellness, Gourmet Food Products, Pet Food and Accessories, Automotive Accessories, and the Food Processing Industry.
Also, I have extensive experience handling inbound and outbound calls for Appointment Setting, Telemarketing, and Lead Generation for short and long-term projects such as Solar panels, Financial and Property Investment, Surveys, and Savings plan campaigns.
Tools Proficiency: Amazon Seller Central, Shopify, eBay, Walmart, Zoho, XSellco, Freshdesk, Zendesk, Gorgias, Front, OMS, Gooten, ShipEdge, ShipStation, Starshipit, Skubana, Smile: Rewards & Loyalty, Recharge Subscriptions, OrderlyPrint, Zazachat, Tidio, Slack, Skype , Google Hangouts, Asana, Click Up, Zoho Cliq, Xero (Basic), Dialpad, Vicidial , NetSuite, Outlook.

Results-driven Telemarketer Agent with over four years of experience in the home and auto insurance industry. Proven track record of exceeding daily sales targets through strong communication, persuasive selling techniques, and excellent customer relationship management.

Experienced in handling high-volume outbound calls, identifying client needs, and delivering tailored insurance solutions that drive conversions and customer satisfaction. Recognized for outstanding performance and promoted to Trainer, where I successfully mentored and coached new team me mbers to meet and exceed their goals.

Skilled in sales strategy, lead generation, objection handling, and team development. Passionate about delivering value to clients while contributing to organizational growth and success.

TOP-RATED Virtual Assistant | Telemarketer | Team Manager | Logistics VA
With over 20,000 Upwork hours, my experience spans telemarketing, logistics coordination, team management, and digital operations. I bring a professional, personable approach, consistently delivering projects ahead of schedule while maintaining excellent communication.

Areas of Expertise:

- Telemarketing: Final Expense, Appointment Setting, Lead Generation
- Logistics & Freight Support: Freight Tracking, Dispatch, TMS, DAT, Truckstop
- Team Management: Interviewing, Hiring, Training, Coaching
- Customer & Administrative Support: Email Management, Customer Service, Database Management (Salesforce, Hubspot, Podio)
- Marketing & Digital Support: Email Marketing, Social Media Management, Content Creation, Facebook Ads
- Data & Analytics: Data Entry, Web Research, Survey Design & Data Collection, MS Excel (Pivot Tables)
- Creative & Multimedia: Graphic Design, Video Editing

Education:
- Bachelor of Science in Management Accounting

I take pride in being highly professional, detail-oriented, and proactive, ensuring tasks are completed efficiently and accurately. My goal is to support clients in streamlining operations, growing their business, and achieving measurable results.

Upwork link: https://www.upwork.com/freelancers/~01a0d69cf55cef56d3?mp_source=share