Results-driven sales professional with over 7 years of experience in sales and customer support. I began my career as an Assistant Sales Officer for 3 years before transitioning into the BPO industry, where I've spent the following years handling inbound and outbound calls across telco, entertainment, and container rental accounts. Throughout my career, I've built a strong track record of meeting sales targets, resolving customer concerns, and delivering excellent service under fast-paced, high-volume conditions.


My core strengths include:

Sales strategy & account management (from my Assistant Sales Officer background)
Inbound & outbound call handling
Sales (cold calling, upselling, closing deals)
Customer service & complaint resolution
CRM & dialer systems: Salesforce, Genesys, Five9
Fast, accurate data entry and order/account management
Clear, professional English communication (verbal & written)

Having worked across different industries and roles, I'm used to adapting quickly to new products, systems, and customer needs — a skill I bring into every new role.

I'm now expanding into virtual assistance, bringing my sales and customer support background to roles such as customer support VA, sales support, cold calling, or appointment setting. I'm reliable, coachable, detail-oriented, and comfortable working independently with minimal supervision.

I'm passionate about growing with a company long-term and bringing the same drive that took me from Assistant Sales Officer to a strong track record in BPO sales and customer support, and now into virtual assistance. Let's connect and discuss how I can support your goals.

Job seeker, looking for a sales account with high pay and commission. Ready for a remote setup, US, AU or EU schedules. 8 Years of experience in sales for inbound and outbound. 4 years of team lead post.

Inbound Sales Team Lead Skills:
Leadership & Team Management: Ability to motivate, guide, and support the sales team to meet targets.

Sales Expertise: Strong understanding of inbound sales techniques, lead qualification, and closing deals.

Communication: Excellent verbal and written communication skills to coach team me mbers and interact with clients.

Performance Monitoring: Track team KPIs, analyze sales data, and implement improvement strategies.

Problem-Solving: Quickly address team or customer issues to ensure smooth sales operations.

Training & Development: Conduct training sessions to enhance the team’s skills and product knowledge.

CRM Proficiency: Experience with CRM tools to manage leads, monitor pipeline, and report on sales metrics.

Customer-Centric Mindset: Ensure that sales strategies align with customer needs and satisfaction.

Customer Service Representative Skills:
Effective Communication: Clear and empathetic communication with customers via phone, email , or chat.

Problem Resolution: Ability to quickly understand customer issues and provide appropriate solutions.

Product Knowledge: Deep understanding of the products or services to assist customers accurately.

Patience & Empathy: Handle difficult customers calmly and respectfully to maintain positive relationships.

Multitasking: Manage multiple inquiries simultaneously while maintaining quality service.

Technical Skills: Use of customer service software, CRM systems, and basic computer proficiency.

Time Management: Prioritize tasks to meet service level agreements and reduce response times.

Team Collaboration: Work effectively with sales, support, and other departments to resolve customer concerns.

Good in communication. Cold calling. Inbound/Outbound calls.

Customer Service Representative with experience providing support through remote channels such as email , chat, and CRM systems. Strong multitasking skills with the ability to adapt quickly to new tools and processes.

Dedicated and results-driven professional with experience in B2B and B2C sales, lead generation, appointment setting, customer service, and administrative support. Skilled in handling inbound and outbound calls, managing CRM systems, building strong client relationships, and providing efficient administrative assistance. Currently seeking an opportunity that aligns with my experience and skills, where I can contribute to business growth while continuing to develop professionally.

"I am a dedicated customer service representative with a strong ability to build relationships and win clients’ trust. Throughout my experience, I have developed effective communication skills that allow me to understand customer needs, resolve concerns efficiently, and turn potential leads into loyal clients. My strength lies not only in providing excellent service but also in creating meaningful connections that help businesses grow and maintain long-term partnerships.

Aside from my expertise in customer service and client acquisition, I have a deep passion for creative editing and digital content creation. I enjoy producing engaging vlogs and enhancing photos and videos for entertainment and promotional purposes. Using tools such as CapCut, Adobe Photoshop, and Alight Motion, I create visually appealing and high-quality content that captures attention and communicates messages effectively.

In addition, I actively manage social media platforms including TikTok, Instagram, YouTube, and Facebook . I understand the importance of consistency, creativity, and audience engagement in building a strong online presence. By combining strategic communication skills with creative editing abilities, I am able to help brands grow their visibility, strengthen their digital presence, and connect authentically with their target audience."

With 7 years of experience as an English teacher for foreign students and nearly 2 years as a call center agent, I have developed strong communication skills, patience, and a keen ability to adapt to diverse environments. I’m highly flexible, eager to learn, and ready to take on new challenges that allow me to grow both personally and professionally.

Customer Relationship Management (CRM):
Pipedrive: Lead management, tracking sales activities, maintaining client communications.
Shopify: Order management, handling shipping details, turnaround tracking, and customer support.
Zendesk & Gorgias: Manage customer inquiries, track support tickets, and enhance customer service
experiences.
Amazon Seller Central: Order processing, inventory updates, and customer interaction for the marketplace
operations.
ServiceTitan: Managing service orders, scheduling, invoicing, and customer communication for service-based
businesses.
Other CRM Platforms: Experience updating client information, tracking orders, generating sales reports, and
monitoring client engagement across various CRM systems.
Communication & Call Management: Proficient in RingCentral, Aircall, and Avaya for both internal and customer
communications.
Technical Skills:
Tracking Platforms: Familiar with tracking shipments through FedEx and UPS.
Microsoft Office: Basic Excel, PowerPoint, and Word proficiency for document and presentation creation.
Canva: Basic design and graphic editing skills

Hello. I am Ma. Elenita Tingson. I have 10 years of experience in customer service, sales, tech support, and Quality Assurance Specialist. I helped coordinate with the teams to deliver satisfaction and results.

* TICKET PULLER
- Purchasing tickets through LiveNation and TicketMaster
- Processed a large volume of tickets purchased

*GENERAL VIRTUAL ASSISTANT
-Data Entry & Online Research
--Task Coordination (Google Workspace, MS Office)

* CUSTOMER SERVICE REPRESENTATIVE
- Handles inbound and outbound calls, assisting agents' inquiries, and provides solutions
- Update CRM and provide proper call documentation
- Pitch / upsell
- Schedule tech appointment

* SALES AGENT
- Processed orders
- Check order status and tracking
- Upsell
- Answers order inquiry

* QUALITY ASSURANCE SPECIALIST & TRANSCRIPTIONIST
- Evaluate call recordings
- Provides constructive feedback
- Transcribed consumers' reviewed calls

Hi! I’m a highly motivated and reliable Customer Service Representative and Appointment Setter with strong experience in inbound and outbound calls, calendar management, and chat support. I’ve worked with international clients across various industries, helping them grow their businesses through excellent customer interactions and efficient scheduling support. I’m confident in my ability to build rapport with clients, stay organized under pressure, and represent your business professionally. Whether you're looking for someone to manage your calls, handle customer concerns, book meetings, or simply keep your calendar organized—I’m here to help. Looking for long-term opportunities where I can be part of a results-driven and supportive team. Let’s connect and see how I can contribute to your success!

www.linkedin.com /in/jennifer-ambos-9b8427319

Hi, my name is Clint , and I bring over eight years of experience in the healthcare revenue cycle, with the past three years focused specifically on AR follow-up specialized in outbound calls.
In my current role, I handle everything from insurance claim follow-ups and appeals to billing-related tasks, making sure that claims are resolved efficiently and accurately. I work closely with payers to reduce aging AR and speed up reimbursements, while also digging into denial trends to help prevent them in the future.
Over the years, I’ve developed a solid understanding of the full revenue cycle—from charge entry and claim submission to denial management and collections. I’ve also worked with various tools and platforms like tools you’ve Epic, Meditech, Availity portal, Cerner athena health.
What I enjoy most is problem-solving—especially when it comes to challenging denials or delays. I like to figure out what went wrong, fix it, and make sure it doesn’t happen again.
I'm passionate about contributing to a team that values accuracy, accountability, and continuous improvement.

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

4 Years in BPO industry Sales & Marketing both Inbound and Outbound