Customer Service & Telemarketing Specialist | 4+ Years BPO Experience| CRM, Exce

I have practical experience using Microsoft Excel for data management, reporting, and tracking daily operations. I regularly used it to organize customer data, maintain records, and analyze basic performance metrics. I’m comfortable with formulas, data sorting, filtering, and creating structured reports, and I’m continuously improving my skills to work more efficiently with data.

I have over 4 years of experience in the BPO industry, handling both inbound and outbound calls. In my role, I regularly assisted customers over the phone, addressing their concerns, resolving issues efficiently, and ensuring a positive experience. Providing excellent customer service is my strength—I focus on clear communication, active listening, and finding the best solutions to meet customer needs. My goal is always to deliver high customer satisfaction while maintaining professionalism and empathy in every interaction.

I have solid experience in both inbound and outbound telemarketing sales within the BPO industry. For inbound calls, I focused on understanding customer needs, answering inquiries, and identifying opportunities to upsell or recommend relevant products and services.

For outbound calls, I handled lead generation, cold calling, and follow-ups, confidently presenting offers and building customer interest. I’m skilled in communication, objection handling, and closing sales while maintaining a professional and customer-focused approach. I always aim to build rapport, understand customer needs, and deliver solutions that create value, which helps drive both sales and customer satisfaction.

I have about 6 months of experience using Buildium to support property management tasks. I handled tenant records, tracked rent payments, responded to inquiries, and assisted with maintenance requests. I also used the system for basic reporting and stayed organized while managing multiple tasks efficiently.