Denise
Travel Tech | Customer Experience & Escalations | GDS Expert
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $3.30/hour ($480.00/month)
Bachelors degree
Last Active
June 2nd, 2026 (5 days ago)
Member Since
May 26th, 2022
Profile Description
Need a reliable Customer Support & Operations Specialist who can handle complex issues, reduce workload, and improve customer experience?
With 9+ years of experience in SaaS and travel tech, I’ve supported global companies like Canva and Hopper, managing high-volume support, escalations, and operational workflows while maintaining strong customer satisfaction.
What I can help with:
Customer support
Experience highlights:
Handled 200+ escalations (legal, regulatory, public platforms) | Maintained strict SLA & quality standards | 100% accuracy in refunds and ticketing | Led remote teams and ensured KPI adherence
Tools: Zendesk, Intercom, Kustomer, Sabre, Amadeus, Google Workspace, Airtable, Trello, Slack, Canva, AI tools, Gorgias
I'm available for full-time or part-time work. Let’s connect!
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Design » Graphic Design » Canva
Experience: 1 - 2 years
Other Skills
Office and Administration » Email Handling
Experience: 2 - 5 years
Office and Administration » Travel Planning » Amadeus
Experience: 5 - 10 years
Office and Administration » Google Workspace
Experience: 2 - 5 years
Office and Administration » Travel Planning » Sabre
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: Less than 6 months
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » AI Tools
Experience: 1 - 2 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Customer Support » Back Office Support
Experience: 2 - 5 years
Virtual Assistant
Experience: Less than 6 months
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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