Jessica

Customer Support | E-commerce VA | Dispute Resolution & Fraud Prevention Special

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (3 days ago)

Member Since

January 25th, 2021

Profile Description

Driven and adaptable remote professional with a proven ability to learn new systems, processes, and industries quickly. Experienced in customer support, fraud and risk analysis, content moderation, and e-commerce operations, with a track record of maintaining accuracy while managing high-volume workloads in fast-paced environments.

Skilled in handling customer inquiries, investigating account and payment issues, reviewing user-generated content, identifying suspicious activity, documenting findings, and resolving complex concerns with professionalism and attention to detail. Strong analytical and problem-solving abilities allow for sound decision-making while balancing customer experience, business requirements, and compliance standards.

Proficient with Zendesk, Shopify, Stripe, Sobot, Meta Business Suite, Google Workspace, Microsoft Office, Canva, and AI-powered tools. Comfortable navigating unfamiliar platforms and workflows, with the ability to become productive quickly through self-learning, documentation review, and hands-on practice.

Known for reliability, organization, and a proactive approach to work. Thrives in roles that require critical thinking, adaptability, clear communication, and continuous learning. Open to opportunities in customer support, fraud and risk operations, trust and safety, e-commerce, virtual assistance, and administrative support.