1. Customer Service Representative
?Answered customer product questions fully and accurately.
?Assisted with quality assurance process as required.
?Worked frequent overtime or substitution hours.
?Trained as Technical Support
?Trained as Executive Resolution Department (Supervisor’s Group and Manager’s Group)
2. VIRTUAL ASSISTANT (AMAZON)
?Managing Wholesale FBA Clients/Accounts
?Check the IPI score regularly
?Processed Order and Create Shipment Plan and Shipped directly to Amazon and Prep Center
?Maintain the FBA Inventory at the right level
?Determine and set product prices for optimal profits.
?Calculate purchase subtotals, taxes, fees and shipping cost.
?Investigate sources for products, such as wholesalers, distributors and drop shippers for new items
?Product Research for Amazon FBA
?Run CSV Files/Product List via Analyzer Tool and Scan Unlimited.
?Evaluate FBA items using Keepa graph, Amazon FBA calculator and Helium 10
?Correspond with suppliers via email and telephone to address questions about the products, discounts, map policy and shipping fees.
?Listing Optimization and SEO
?Optimize product listings and keyword research in order to improve product's ranking on amazon's search result's page using Helium10 or Merchant Word.
?Retail Arbitrage / FBM Task
?Fulfilling Orders (Walmart, Overstock, Home Depot, ALI EXPRESS and ZORO)
?Shipping Orders and Dues
?Backtrack Orders
?Product listings (Walmart, BBB, Home Depot, Zoro, Coastway, Overstock, Costco and ALI Express)
?Correspond with customers via email and telephone to address concerns about the products, returns, refunds and queries.
????Experienced and Assigned Tools
?Web scraper App (WSA), SKU Grid and OA Genius software to manage inventory.
?Keepa, Jungle Scout, Helium10 and other google extensions such us Amazon Prime Filter, DS Amazon ?Quick View & Selection Search for product research
Fetcher
?Inventory Source
?Scan Unlimited/Analyzer Tool
?Bulk Enter Spreadsheet and Google Spreadsheet
3. Facebook Marketplace
?Product listings with 50-80% Profit Margin and 80% ROI
?Correspond with customers via email and telephone to address concerns about the products, returns, refunds and queries.
?Fulfilling Orders (Walmart, Overstock, Home Depot, ALI EXPRESS and ZORO)
?Shipping Orders and Dues
?Create Business Page

I am a Virtual Assistant with 5+ years of experience in credit repair, specializing in credit report analysis, dispute processing, and client management. Skilled in tools like CRC, DF, and CDM, and knowledgeable in FCRA, CFPB, FTC, and BBB processes. I am detail-oriented, reliable, and focused on delivering accurate and efficient support to help clients achieve better credit results.

Analyzing Credit Reports, Computer Literate

I am an aspiring Virtual Assistant with a strong background in corporate roles, including Design Engineering, Quality Assurance, Logistics, and Procurement, where I developed strong organizational and problem-solving skills.
I now specialize in eCommerce support, particularly in product listing, product research, and drop shipping operations for platforms such as eBay, Shopify, and Amazon. I have hands-on training in creating SEO-optimized product titles, writing product descriptions, and sourcing winning products using tools like ----------- and Zik Analytics.
I am proficient in tools such as Google Workspace, ChatGPT, Canva, and CapCut, along with TMS platforms, load boards, and freight class calculator tools. I also have experience in applying client criteria (pricing, competition, and profitability) and performing product and competitor research. I bring a proactive mindset, strong attention to detail, and adaptability, making me a reliable support partner for busy clients.

Results-oriented and highly motivated


Tools and programs with which I am experienced:
- DisputeFox
- CFPB
- LetterStream
- FreshBook
- Canva
- Microsoft Word
- Microsoft Excel
- Google Suite tools (Google Sheets, Google Docs, Google Forms)
- Facebook
- Instagram
- Pinterest
- Google Hangouts
- Google Drive
- Dropbox


Skills in which I am experienced:
- CFPB complaint filing
- LetterStream Filing
- Email maintenance
- Data entry
- Data encoding
- Web research
- Payroll
- Admin Assistant
- Bookkeeping

Still searching?

Let me know. :)

I am a detail-oriented Credit Repair Virtual Assistant (Disputer) with hands-on experience using both Credit Repair Cloud (CRC) and Dispute Fox platforms. I specialize in reviewing credit reports, drafting effective dispute letters, and managing timely and accurate follow-ups. With strong administrative and research skills, I streamline the credit repair process while ensuring professionalism, confidentiality, and compliance with industry standards.

Need a reliable Credit Repair Specialist to handle disputes, manage client files, and keep your credit repair process running smoothly?

No worries — I'm here to help you deliver accurate, compliant, and efficient credit repair services while providing an outstanding client experience.

WHAT I BRING TO THE TABLE AS A CREDIT REPAIR SPECIALIST

• Credit Report Analysis
Reviewing credit reports from Experian, Equifax, and TransUnion to identify inaccurate, outdated, duplicate, or unverifiable negative items and develop effective dispute strategies.
• Credit Dispute Processing
Preparing and managing factual disputes for collections, charge-offs, late payments, inquiries, bankruptcies, repossessions, and other derogatory accounts while ensuring compliance with FCRA guidelines.
• CFPB & Consumer Law Disputes
Experienced in preparing CFPB complaints, FTC Identity Theft documentation, Method of Verification (MOV) requests, debt validation requests, and applying Metro 2 reporting concepts to strengthen dispute cases.
• ChexSystems & Secondary Bureau Freezes
Handling ChexSystems disputes and processing secondary bureau freezes through agencies such as LexisNexis, Innovis, CoreLogic, ARS, and other consumer reporting agencies.
• Client Onboarding & Case Management
Welcoming new clients, collecting and organizing required documentation, maintaining complete client files, and ensuring every case is accurately documented from onboarding through completion.
• Dispute Tracking & Documentation
Monitoring dispute rounds, bureau responses, creditor investigations, and maintaining detailed case notes to ensure no deadlines or follow-ups are missed.
• Client Communication
Providing timely updates, answering client inquiries professionally, and delivering exceptional customer service throughout the credit repair process.
• Administrative & CRM Support
Managing client records, updating CRM systems, organizing documentation, and maintaining efficient workflows in high-volume environments.
• Credit Repair Software
Experienced using Credit Repair Cloud (CRC), DisputeFox, IdentityIQ, SmartCredit, GoHighLevel (GHL), LexisNexis, CFPB Portal, FTC -----------, and other credit monitoring and client management platforms.

WHY WORK WITH ME?
With 3 years of experience in the U.S. credit repair industry, I have successfully managed 15–20 client profiles per 8-hour shift while maintaining accuracy, organization, and compliance. I pride myself on my attention to detail, reliability, and ability to manage high-volume workloads without compromising quality. My goal is to help your business streamline operations, improve client satisfaction, and keep every case moving efficiently from start to finish.

Whether you need support with dispute processing, client onboarding, credit report analysis, or case management, I'm ready to become a dependable member of your team.

I've spent 10 years as a Customer Support Representative and 2 years as a Virtual Assistant, working with different accounts to expand my skills and experience. Over the years, I’ve developed strong collaboration and problem-solving abilities, along with the patience and empathy needed to ensure client satisfaction.I’m confident in my communication skills, especially over the phone, and I take pride in representing businesses professionally while assisting their clients or customers. Integrity and dedication are at the core of my work, and I genuinely care about my clients' success.If you're looking for someone reliable and committed, let’s connect! ????

Highly organized and dependable Remote Executive Assistant with over 4 years of experience supporting government officials and executive-level leadership. Adept at managing calendars, organizing travel, handling confidential communication, and providing proactive administrative support. Demonstrated excellence in streamlining workflows and ensuring smooth daily operations in fast-paced, high-demand environments. Skilled in remote tools, communication and time-sensitive project coordination.

A+ Administrative Assistant
Free up your hands by employing me! I can guarantee that getting me as your proxy can benefit you!


-Attend meetings and write up minutes
-Produce and review current SOPs in place to maximize department efficiency
-Onboard new hires and train them
-Write reports as you wish
-Take action on tasks and delegate them to the right person or department
-Employees' point of contact for you
-Report company and stakeholder impacting concerns
-Manage CRMs and database
-Produce and review Purchase Orders and Work Orders
-Basic bookkeeping
-Manage your email inbox and respond to it
-Company Files Management

These are possible with the use of:

Google Suite
MS Office Suite
CRM or databases
Smartsheets
Trello and the like

--------------------------------------------------------------------------------------------------------------------------


Shopify, Klarna & Paypal Dispute Resolutions | CS Team Lead

Whether you are a professional that needs extra hours for yourself, a start-up eCommerce, dropshipping, curating, or in the manufacturing industry, you will need my arsenal skills to communicate with your customers better, if not best!
It will be your best decision to employ me because I can definitely:

-Respond to customers in a timely manner
-Resolve customer's concerns in the best interest of the company
-Reduce tickets with the use of automated responses that would still have a personal touch
-Determine concerns that need escalations to the supplier, manufacturing, or sourcing team
-Respond and attest to disputes/chargebacks raised via Shopify or Klarna
-Write up macros/templates, SOPs, and reports for analysis of the team's output
-Onboard new hires, train and get them up to speed on current issues our team is having
-Optimize your communication tool for the best workflow
-Manage your CRM or database
-Organize company files
-Your point of contact to your contractors, suppliers or employees

Previous tools I used to get your desired results:

Zendesk and Zendesk Apps
Gorgias
Google Suite
MS Suite
Airtable
Trello
Coda
ClickUp
Multilogin

--------------------------------------------------------------------------------------------------------------------------

Credit Repair Specialist

Your credit profile can be more optimized with the proper credit repair process. With over 2 years of experience in this field, I can help you get your credit score up and get exclusive deals and discounts on a new car or house!
I offer the following:

-Send monthly credit process updates
-Risk management on accounts to dispute
-Consult on which accounts can be removed
-Share a quarterly report of what has been removed and progress on credit restoration
-Write up macros/templates, SOPs, and reports for analysis of the team's output
-Onboard new hires, train and get them up to speed on current issues our team is having?
-Optimize your communication tool for the best workflow?
-Upkeep of CRM
-Organize company files
-Liaise to your contractors, suppliers or employees


Previous tools I used to get your desired results:

Credit Repair Cloud
Google Workspace
Ring Central
MS Suite
Adobe Acrobat

.Credit Repair Specialist
Dedicated credit repair specialist with a strong focus on the backend processes of the American credit repair system. Proven expertise in dispute strategies, report filing, and letter mailing. Full-time availability and commitment to delivering impactful results. Skilled collaborator with a results-oriented approach. Constantly adapting to industry changes and legal regulations. Positioned to contribute dynamic value to credit repair initiatives.

Specialization: Backend credit repair processes in the US.

Expertise: Dispute strategies, report filing, letter mailing.

Availability: Full-time commitment to achieving results.

Collaboration: Skilled collaborator with professionals across disciplines.

Adaptability: Responsive to evolving industry and legal changes.

Choose me to drive efficiency, deliver results, and contribute to successful credit repair outcomes.

I specialize in helping clients improve their credit by identifying, disputing, and removing inaccurate, outdated, and unverifiable negative items across all three bureaus.

With hands-on experience managing over 2,000+ clients in a credit repair company, I handle the full dispute process from start to finish ensuring accuracy, compliance, and fast turnaround.

Here’s what I can do for you:

• Full credit report analysis (Experian, Equifax, TransUnion)
• Identify inaccurate, outdated, and unverifiable accounts
• Create and send dispute letters (Metro2, FCRA-based strategies)
• FTC & CFPB complaint filing
• Credit monitoring review and tracking updates
• Client onboarding and document verification
• Handling high-volume dispute workflows efficiently

I am known for my attention to detail, fast response time, and ability to manage large workloads without sacrificing quality. I don’t just send disputes I make sure each case is handled strategically.

If you’re looking for someone reliable who can take ownership of your credit repair process and deliver consistent results, I’m ready to help.

Hi! I’m Iza Marie Sebastian, a results-driven professional with over 4 years of experience supporting businesses and executives across Virtual Assistance, Credit Repair, Customer Service, and Social Media Management. I specialize in streamlining operations, managing client communications, and delivering high-quality support across multiple industries including healthcare, telco, and digital marketing.

Here’s what I can do for you:

Provide reliable administrative support and task management as a Virtual Assistant

Analyze and resolve credit issues, prepare dispute letters, and liaise with credit bureaus

Handle inbound customer support calls with professionalism and HIPAA-compliant practices

Manage social media accounts, create and schedule engaging content, and execute online campaigns to boost brand visibility

Maintain accurate documentation, track progress, and ensure timely follow-ups for all projects

I’m detail-oriented, highly adaptable, and committed to delivering results while keeping workflows organized and efficient. If you’re looking for a proactive professional who can handle multiple tasks, improve processes, and support your business growth, I’d love to collaborate with you!

Served as a Customer Representative and Credit Repair Specialist, reviewing their credit report from the 3 credit reporting agencies and assisting different clients from different ethnic backgrounds with credit education and restoration strategies through email, phone and chat channels. Drafting dispute letters to be sent to the Credit Reporting Agencies with appropriate dispute codes based on the case. Managed inquiries and questions regarding with the services being offered and providing tailored solutions to support clients' financial goals using different tools and CRMs such as web-based and company-owned tools such as ZOHO, OAD, Salesforce, together with Microsoft Office and Google workspace for the administrative tasks.

Strategic and results-driven operations and data management leader with 12+ years of experience in the financial services industry, including a Vice President role at Wells Fargo. Expert in data quality, governance, and process optimization, with a strong track record of driving automation, leading high-performing teams, and delivering enterprise-level transformations. Recently transitioned to entrepreneurship, successfully scaling a business 10x in value. Actively pursuing freelance opportunities to apply a unique blend of corporate leadership and hands-on operational excellence.