Michael

Technical Support Specialist | IT Helpdesk | SaaS & VoIP Support

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Overview

Looking for full-time work (8 hours/day)

at $4.26/hour ($819.20/month)

Universal College Software Engineering 2018

Last Active

June 22nd, 2026 (4 days ago)

Member Since

August 7th, 2020

Profile Description

Experienced Technical Support Specialist | IT Helpdesk | SaaS & VoIP Support. 3+ years of providing fast, reliable solutions and exceptional customer service. WFH-ready with a dedicated setup and backup systems.

Top Skills

Customer Support » Chat Support

Experience: Less than 6 months

Assisted users through chat channels and collaboration tools.

Customer Support » Technical Support

Experience: 2 - 5 years

3+ years providing Tier 1 technical support via phone, email, chat, and remote tools.

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Experienced in troubleshooting software, hardware, and user account issues.

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Managed support requests and escalations through ticketing systems and email.

Customer Support » SaaS

Experience: 2 - 5 years

Supported various SaaS applications and cloud-based platforms.

Office and Administration » Google Workspace

Experience: 2 - 5 years

Managed Gmail, Drive, and other Google Workspace services.

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Proficient in Outlook, Teams, Excel, Word, and related applications.

Marketing » CRM » HubSpot CRM

Experience: 2 - 5 years

Experienced with HubSpot, Halo, and support ticket management.

Customer Support » IT

Experience: 2 - 5 years

Delivered excellent customer service and resolved issues efficiently.

Office and Administration » Account Management

Experience: 2 - 5 years

Managed account creation, access provisioning, and deactivation.

Software » Network Administration » Network Troubleshooting

Experience: 2 - 5 years

Diagnosed and resolved software, hardware, and connectivity issues.

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address: Zamboanga City, Zamboanga del Sur

Tests Taken: IQ
Score: 125: DISC
Dominance: 34
Influence: 30
Steadiness: 10
Compliance: 26: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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