Trixy
Team Manager / Customer Support Team Leader | Operations & Quality Assurance | KP
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.49/hour ($1,440.00/month)
Bachelors degree
Last Active
June 23rd, 2026 (5 days ago)
Member Since
May 25th, 2026
Profile Description
Results-driven Customer Support and Operations Leader with 10+ years of progressive experience spanning customer service, team management, and business operations. Proven track record leading multi-team departments, driving KPI and SLA performance, reducing churn, and delivering high-quality service experiences across BPO and outsourcing environments.
Advanced from frontline Customer Support Executive to Team Manager/Team Leader, overseeing coaching, performance management, escalation handling, and quality assurance for large support teams. Skilled in recruitment, onboarding, training and development, account and customer retention, and process improvement. Currently also managing business operations as a Business Manager, combining strong leadership, communication, and analytical skills to consistently exceed targets and improve service delivery.
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Other Skills
Coaching
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Customer Support » Product Knowledge
Experience: 5 - 10 years
Professional Services » Management Services » Call Center Operations Management
Experience: 1 - 2 years
Customer Support » Sales Support » Account Retention
Experience: 5 - 10 years
Human Resources » Onboarding
Experience: 2 - 5 years
Coaching » Training and Development
Experience: 2 - 5 years
Customer Support » Helpdesk Support
Experience: 5 - 10 years
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valencia, Bukidnon
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 23
- Influence: 16
- Steadiness: 38
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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