Dedicated HR and administrative professional with 5+ years of corporate experience in documentation, records management, recruitment support, and employee data handling. Experienced in 201 file management, HR compliance support, employee engagement, and confidential records handling, with additional exposure in HR internship, HR instruction, and operational documentation.

TOOLS AND SYSTEMS
Microsoft Excel | Google Workspace | ATS / Applicant Tracking Systems | EETS / Employee Exit Tracking System | HR Documentation Tools | Email and File Management Systems

I bring a mix of operations, admissions, and leadership experience, with a background in early education and international client support. I’ve handled everything from team management and daily operations to admissions coordination for U.S. and Singapore-based institutions.

I’m highly organized, detail-oriented, and comfortable working in fast-paced environments where priorities can shift quickly. I take pride in being dependable and proactive, especially when it comes to supporting leadership and keeping processes on track.

I’m looking to contribute to a team where I can add value through strong coordination, clear communication, and consistent follow-through.

Ensures completeness and accuracy of loans documentation. Performs effectively and efficiently assignments given by my immediate leader. Ensures all documents are scanned and organized inside the vault. Assisting all client’s concerns and complaints.

Dedicated and customer-centric professional with a diverse background in account management, technical support, and team leadership. Experienced in resolving complex customer issues, providing technical assistance, and driving customer satisfaction. Proven ability to manage accounts effectively, onboard new clients, and troubleshoot technical problems. A detail-oriented and resourceful problem-solver, committed to continuous improvement and fostering positive working relationships. Seeks to leverage skills and experience to contribute to a dynamic and growth-oriented organization. Aims to be recognized as a reliable, supportive, and knowledgeable tea-----------mber who consistently delivers high-quality results.

My name is Anna Raizza Mae J. Arellano, I would like to take this opportunity to introduce myself and share my experience in home care Recruiting and scheduling and Onboarding.

I am excited to apply for the recruiting or scheduler position at your company. With a strong background in recruiting, scheduling and care coordination, I bring a unique combination of organizational expertise and compassionate applicant and client service to ensure seamless caregiving operations.

In my previous role as Healthcare Recruiter, I successfully managed end-to-end recruitment, screened candidates, coordinated interviews, and maintained positive relationships with applicants and management. I am highly skilled in identifying top talent, meeting hiring targets, and maintaining compliance with recruitment standards and company policies.

I am motivated by the opportunity to connect the right people with the right roles, and I thrive in fast-paced, goal-oriented environments. I am confident that my proactive approach and strong communication skills will add measurable value to your recruitment team.

Throughout my career as Scheduler, I have successfully managed complex schedules while prioritizing the well-being of both clients and caregivers. My ability to effectively coordinate assignments, maintain clear communication, and support all parties involved has enabled me to foster an environment built on trust and efficiency. I am deeply committed to enhancing the quality of care for individuals, whether due to age, illness, or disability, by ensuring that their support systems operate smoothly and effectively.

I also have extensive experience with recruiting and scheduling software such as Indeed, Hireology, AxisCare, isolved, Salesforce, ADP Compliance, Avionte and WellSky. These tools have enabled me to efficiently manage and optimize interview and staff schedules, streamline workflows, and ensure seamless coordination across various teams.

I would welcome the opportunity to further discuss how my skills and experience align with your team’s needs. Thank you for your time and consideration. I look forward to the possibility of contributing to your company’s mission.

I currently work as a COO & SEO Growth Engineer for a growing herbal education brand, building content systems, SEO strategies, and lead generation funnels that turn digital content into measurable business growth.

I also serve as a Client Success Manager and Onboarding Specialist for a SaaS company, managing client onboarding, CRM setup, account support, and ensuring a smooth customer experience from implementation through long-term retention.

With 10+ years of experience in sales, customer success, and digital operations, I help businesses strengthen their sales pipeline, improve client retention, and streamline workflows.

**Customer Care Expert**
**Dedicated Customer Care Expert | Over 6 Years of Experience in Phone, Chat, and Email Support**
Looking for exceptional customer care and seamless support? You've come to the right place! With over six years of experience as a Customer Care Expert, I excel in providing top-tier assistance across phone, chat, and email. My mission is to ensure every customer interaction is handled with care and efficiency, leaving your customers satisfied and your operations running smoothly. I am committed to resolving issues promptly and enhancing the overall customer experience. Let me help you elevate your customer service to new heights!
1. **Phone Support:** Providing responsive and friendly assistance to customers via phone calls.2. **Chat Support:** Offering real-time support and troubleshooting through chat messaging platforms.3. **Email Support:** Managing customer inquiries, resolving issues, and providing information via email correspondence.4. **Customer Satisfaction Surveys:** Conducting surveys to gather feedback and assess customer satisfaction levels.5. **Complaint Handling:** Addressing customer complaints promptly and effectively to ensure resolution and customer retention.6. **Product Knowledge Training:** Educating customers on product features, benefits, and usage to enhance their experience.

**Onboarding Specialist**
**Expert Onboarding Specialist | Streamlining Client Integration and Success**
Ready to transform your onboarding process? With extensive experience as an Onboarding Specialist, I specialize in guiding new clients through a seamless and efficient onboarding experience. My expertise ensures that clients feel supported and confident as they integrate with your services. From initial setup to full implementation, I provide comprehensive support, clear communication, and personalized assistance to guarantee a smooth transition. Let’s work together to enhance your onboarding experience and set your clients up for success!
1. **Document Review & Compliance:** Ensure regulatory and company policy compliance through meticulous document reviews. Tailor and implement compliance guidelines to client needs.2. **Onboarding Support:** Guide applicants smoothly through the onboarding process, offering personalized assistance and troubleshooting.3. **Fraud Prevention:** Implement identity verification and transaction monitoring systems to safeguard against fraudulent activity.4. **Account Activation:** Assist in setting up courier accounts, ensuring readiness for service, and providing guidance on effective utilization.5. **Compliance Training:** Provide ongoing education to ensure client adherence to compliance standards.6. **Process Optimization:** Enhance efficiency by streamlining onboarding procedures and providing training on new processes and tools.7. **Documentation Management:** Establish organized systems for managing onboarding documentation, ensuring consistency and accuracy.

**Resolution Specialist**
**Experienced Resolution Specialist | Master in Handling Escalated Cases**
Need a resolution specialist who can handle escalated cases with precision and care? With my extensive background in managing and resolving complex customer issues, I am dedicated to finding effective solutions and ensuring customer satisfaction. As a Resolution Specialist, I bring a calm and analytical approach to every situation, identifying the root cause of problems and providing clear, actionable solutions. My goal is to turn challenging situations into positive outcomes, enhancing your reputation and customer loyalty.
1. **Escalated Case Management:** Handling complex and escalated customer issues with professionalism and efficiency.2. **Root Cause Analysis:** Investigating the underlying causes of customer complaints and issues to prevent recurrence.3. **Conflict Resolution:** Mediating disputes and resolving conflicts between customers and service providers to achieve mutual satisfaction.4. **Customer Retention Strategies:** Implementing strategies to retain dissatisfied customers and rebuild trust and loyalty.5. **Quality Assurance and Compliance:** Ensuring that resolution processes comply with company policies, industry regulations, and quality standards.6. **Continuous Improvement Initiatives:** Proposing and implementing process improvements based on customer feedback and resolution trends.

**Executive Assistant**
**Highly Skilled Executive Assistant | Expert in Streamlining Operations and Enhancing Productivity**
Looking for seamless organization and top-notch support? You've come to the right place! With over a decade of experience as an Executive Assistant, I specialize in transforming chaos into order and driving productivity to new heights. My mission is to streamline your operations, manage your schedule, and handle administrative tasks with precision, freeing up your time to focus on what truly matters – growing your business. Whether it’s managing calendars, coordinating meetings, or handling confidential information, I provide the professional support you need to succeed.
1. **Calendar Management:** Scheduling appointments, meetings, and events, and managing the executive's calendar efficiently.2. **Email Management:** Organizing and prioritizing incoming emails, drafting responses, and managing email correspondence.3. **Travel Coordination:** Making travel arrangements, including flights, accommodations, and transportation, and managing travel itineraries.4. **Administrative Support:** Providing administrative assistance such as filing, data entry, and document preparation.5. **Meeting Coordination:** Coordinating meetings, preparing agendas, taking minutes, and following up on action items.6. **Executive Support:** Assisting with special projects, conducting research, and providing support as needed to ensure the executive's success.

Proficient in below tools and softwares:
Calendar Management: Google Calendar, Microsoft Outlook, CalendlyEmail Management: Gmail, Microsoft Outlook, Document Management: Google Drive, Dropbox, OneDriveProject Management: Asana, Trello, -----------Communication: Slack, Zoom, Microsoft TeamsHR Software: BambooHRDocument Management: DocuSign HelloSignCustomer Relationship Management (CRM): HubSpotTicketing Systems: Zendesk, IntercomCall Center Software: AircallChat Support: Intercom, Zendesk ChatTravel Booking and Management: Mozio, Expedia, Kayak, Skyscanner, TripItDesign and Creativity: CanvaNote-Taking and Organization: Notion, Evernote, Microsoft OneNote*Invoicing and Payments: Paypal, StripeTime Tracking: Time Doctor

I bring 5+ years of hands-on Amazon experience, including 2 years as a Seller Support and 3 years as a Virtual Assistant supporting Amazon brands. My expertise covers Seller Central, FBA operations, policy compliance, account health management, listing issues, inventory management, and case creation.

I’m highly familiar with Amazon’s internal processes and policies, allowing me to troubleshoot problems efficiently, resolve listing and inventory errors, and help sellers maintain strong account performance. While Amazon is my core strength, I also have working knowledge of Shopify and Walmart Marketplace, enabling me to support multi-channel sellers with platform-related tasks as needed. Alongside my Amazon experience, I supported the onboarding of retailers, where I was in charge of processing all onboarding requirements, from documentation and data entry to system configuration and product setup—ensuring a seamless experience for partners and internal stakeholders.

With 10 years of experience in customer service, sales, and technical support, I combine deep platform knowledge with excellent communication and problem-solving skills to deliver reliable and effective support for growing e-commerce businesses.

11+ Years of Virtual Assistant & Recruitment Expertise | HR | US Healthcare | Admin Support | E-Commerce
With over 11 years of proven experience as a Virtual Assistant and Recruiter, I’ve supported businesses across industries—from healthcare and HR to e-commerce and content management. My diverse background allows me to adapt quickly, manage multiple priorities, and deliver results with accuracy and professionalism.
???? Core Expertise:


Recruitment & HR: Senior Recruiter for Global Virtual Agencies, Full-cycle Recruitment, US Healthcare Recruitment, HR Specialist, Onboarding & Employee Management


Administrative Support: Executive/Virtual Assistance, Office Management, Email Management, Scheduling, Customer Support


E-Commerce & Digital Tools: Shopify & Amazon VA, Canva Graphics, WordPress/CMS Writing, Quality Assurance


Content & Research: News/Article/Press Release Writing, SEO/Keyword Research, Content Development


Technical Skills: Microsoft Word, Excel, Outlook, PowerPoint, Google Workspace


???? What You Can Expect Working With Me:

? Reliable, detail-oriented, and proactive support

? Clear and professional communication

? Strong organizational skills with the ability to multitask

? Commitment to meeting deadlines and exceeding expectations
Whether you need help scaling your recruitment process, managing daily business operations, boosting your online presence, or ensuring smooth client communications, I’m here to provide the expertise and dedication your business deserves.
Let’s collaborate to take your business to the next level! ????

In my 12 years of experience, I have gained invaluable knowledge and skills that have prepared me for the career growth I aspire to achieve within a company. I am a passionate and dedicated professional, always willing to learn from scratch and take on challenges that allow me to excel and grow both mentally and professionally.
Over the years, I have developed essential customer support skills, focusing on maintaining strong relationships and delivering positive experiences to customers. I have learned to be resourceful in finding the best solutions to meet each client’s needs.
In exploring ad technology, I gained extensive knowledge in Google Ad Exchange and ad optimization. This role taught me the importance of understanding data and analyzing strategies to improve ad performance effectively.
I also have experience managing a team, which has enhanced my leadership, communication, and organizational skills, helping me motivate others and achieve shared goals.
Currently, as an Onboarding Specialist, I combine my expertise in management, ad optimization, and customer service to ensure a smooth and successful onboarding process for clients.

Flexible and results-driven professional with a Bachelor of Science in Information and Communication
Technology (BSICT) background, 3–4 years of BPO industry experience, and proven leadership in operations
and human resources. Skilled in Social Media Management, Administrative Support, Lead Generation, Email
Marketing, Graphic Design, and Video Editing

Customer Support/ Appointment Setter/Sales and Value Generation Representative/Client Onboarding Analyst

Are you looking for a detail-oriented Virtual Assistant to optimize hotel listings and manage eCommerce operations? With expertise in hospitality, and online store management, I help businesses enhance efficiency and maximize revenue. Let's work together!

Hotel Onboarding & Listing Specialist
Short-Term Rental (STR) | Airbnb & VRBO
- Led and trained a team to maintain quality and consistency in hotel listings.
- Created and optimized hotel product listings across various online platforms.
- Managed onboarding projects, ensuring timely and efficient task completion.
- Communicated with clients to gather information and address any listing-related concerns.

SKILLS:
- Hotel Product Listing & Listing Enhancement
- Monitoring Availability, Rates, and Inventory
- Supervisory Skills & Strategic Hotel Portfolio Management
- Project Coordination & Team Collaboration

TOOLS & PLATFORMS:
- Project Management & Collaboration: Asana, Zoho, G Suite, Slack, Jira, HubSpot
- Online Travel Platforms: Airbnb, VRBO
- Connectivity Partners & Platforms: Derbysoft, Synxis, LinksRez, SiteMinder, Campspot, Travel Click, Hotel Trader, HyperGuest

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E-commerce Specialist
eBay & Facebook Marketplace -----------
- Conducted product research to identify trends and optimize listings across platforms like Facebook Marketplace, eBay, Amazon and Walmart.
- Managed product listings, ensuring accurate descriptions and effective SEO for maximum visibility.
- Handled order fulfillment, ensuring timely and accurate processing of customer orders.
- Provided customer service, resolving inquiries and issues to maintain a positive shopping experience.

SKILLS:
- E-commerce Store Operations
- Product Research & Product Listing
- Order Processing & Fulfillment
- Customer Relationship Management (CRM)

TOOLS & PLATFORM:
- E-commerce Platforms: Amazon, eBay, Walmart, Home Depot, Sportsman's Guide, Webstaurant Store, Doba, Sea Wide
- Dropshipping Tools: Zik Analytics, FBMFox, Zee Drop, Auto DS, DSM Tools, SkuGrid, SkuFetch

_____
Reservation Agent / Front Desk Associate
Hotel and Restaurant Management
- Provided excellent communication and customer service, addressing guest inquiries and reservations.
- Managed multiple phone lines and reservation systems efficiently, ensuring accurate and timely bookings.
- Handled guest issues and complaints with professionalism, offering solutions to ensure satisfaction.
- Maintained knowledge of hotel services, amenities, and local attractions to provide helpful recommendations.

SKILLS:
- Room Reservation Management
- Exceptional Customer Service & Hospitality
- Proficient in Software Navigation and Utilization
- Effective Telephone Management & Communication

TOOLS: Opera, Fiesta

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CERTIFICATIONS:
- National Certificate (NCII) in Housekeeping
- Comprehensive Training in Bookkeeping
- Certified QuickBooks ProAdvisor

I have a knowledge in end to end recruitment.
Also I've been doing data entry for 3years

Energetic and results-driven Account Specialist with over 5 years of experience in customer service and client relations across U.S., U.K., and Australian markets. I specialize in onboarding, quality assurance, client support, and agent training, ensuring smooth workflows and high-quality interactions.
I’ve worked in multiple industries—including telecommunications, online gaming, finance, and insurance—which helped me develop strong communication, problem-solving, and adaptability skills. I’m fluent in English and Filipino, with intermediate Spanish (B2.3), allowing me to support clients from diverse backgrounds.
Skilled in Zendesk, Salesforce, and PureCloud, I’m comfortable handling both inbound and outbound communication through calls, chat, and email. My experience also includes coaching agents, preparing performance reports, assisting in recruitment, and creating client documentation.
Creative and detail-oriented, I also have experience in graphic design, producing marketing materials such as banners, invitations, and product visuals. I take pride in delivering professional results while meeting deadlines and maintaining accuracy.
I’m now seeking a remote opportunity where I can leverage my skills in client service, quality assurance, and training to help teams achieve measurable results and improve customer satisfaction.