Hi, I’m Virginia Cuberos, a dependable and detail-oriented Virtual Assistant with professional experience in data entry, administrative support, bookkeeping, merchant onboarding, records management, and customer service. I help business owners stay organized, save time, and keep daily operations running smoothly.

In my recent role as a Data Entry Specialist, I managed and maintained 150+ records daily in spreadsheets and internal systems while ensuring high accuracy and proper formatting. I also reviewed documents, verified information, and handled confidential records with professionalism and care.

My background in bookkeeping and accountancy allows me to support businesses with expense tracking, accounts payable/receivable, reconciliations, and accurate financial record keeping. I also have experience in merchant onboarding, compliance checks, and customer support.

I am skilled in using Google Workspace, Microsoft Excel, Trello, ClickUp, Notion, and Zoom to improve workflow and productivity. I can help with data entry, admin tasks, spreadsheets, scheduling, email management, bookkeeping support, file organization, and online business support.

If you need a Virtual Assistant who is reliable, organized, accurate, and easy to work with, I’d love to help your business grow. Send me a message anytime.

As a Customer Relationship Manager, I've worked with two main industries: Tax Accounting Firm and Online Coaching Business.

Here are the tasks I did for each industry:

Tax Accounting Firm
- Front-line point of contact of clients
- Intermediary between clients and accountants/bookkeeper of the firm
- Onboarding clients and briefing them what information they need to provide
- Requesting invoices and bank statement from clients on a timely basis
- Issuing invoices on Quickbooks
- Matching client's payments to relevant invoices on Quickbooks
- Generating Accounts Receivable, Cash Flows, and Sales Report in Quickbooks
- Sending direct debit mandate for our clients
- Chasing accounts receivables
- Filing confirmation statement with Companies House
- Processing appeals for the penalty of our clients
- Incorporation of UK companies
- Calling HM Revenue and Customs to inquire about our clients concerns on their taxes
- Processing clients request such as: adding/changing members of LLPs, adding/removing director of the LTDs, updating address in HMRC/Companies House
- Registering clients for a Unique Taxpayer Reference (UTR) with HM Revenue & Customs

Online Coaching Business
- Customer service Email Support
- Chase clients for accounts receivable- Update program materials in Kajabi & GoHighlevel
- Respond to members' inquiry regarding their membership- Facebook Group Engagements
- 1 on 1 video tech support calls with clients
- Onboarding calls with clients
- Event moderation and engagement
- Outbound call to chase payment due with clients
- Respond to members' inquiry regarding their membership
- Process requests related to members subscription
- Handle team in meetings, improvements and planning and supervised tea-----------mbers

Skills:
1) Customer Relations
2) Administrative
3) Onboarding
4) Invoices and Accounts Receivable / Credit Control
5) Bookkeeping

Tools Used:
1) Email Management: Outlook, Helpscout
2) Bookkeeping software: Quickbooks
3) Task Management Software: Monday, Asana, Trello
4) CRM: Infusionsoft/Keap, GoHighLevel
5) Accounting-related software: Taxcalc, Smartvault,

Certificates:
* Blogging and Content Marketing: Shaw Academy
* Mailchimp Email Marketing: Coursenvy
*Quickbooks Pro

Hi connections!
I am looking for part-time or gig opportunities. I am currently working full-time as an HR Generalist for a US-based company.

Key Competencies:

Recruitment
Payroll Processing
Compensation and Benefits
Employee Relations: Performance Management:
Training and Development:
HR Policies and Compliance

Tools/Software
HRIS and ATS
Google Workspace
Time Doctor
Gocanvas
Indeed (Employer)
LinkedIn
OLJ/Indeed Employer
Salesforce
Microsoft Office
Microsoft Teams
Canva
Docusign
Loom
Trello
Zoom
Zero
Jobstreet
Odoo V18
Amazon

Thank you!

Eight years of Customer Service experience for phone, chat, and email platforms. 2 years as a Supervisor/Trainer. 3 years as an SME and QA on various platforms.

Client support professional with over a decade of experience in customer experience, technical support, billing, and account operations across BPO and enterprise accounts. I have supported clients through onboarding, training, troubleshooting, renewals, cancellations, refunds, and product inquiries, ensuring smooth processes and positive customer outcomes.

I work closely with Account Executives and Account Managers to support new implementations and ongoing customer needs to deliver efficient and reliable support. I am detail-oriented, solution-focused, and committed to helping customers and internal teams succeed.

2 years of experience in client support and healthcare coordination, specializing in patient communication and record management. As a Customer Service Representative Account Specialist, I handled email and phone inquiries, scheduling, onboarding, and ERP documentation aligned with HIPAA.
Experienced in CRM workflows, reporting, and follow-ups.
Skilled in maintaining accurate records and supporting operations. I bring reliability, strong follow-through, and organized support to keep practice operations running smoothly.

I have been in the Business Process Outsourcing sector since 2015 and have served as CSR for 8+ years, 3 years in sales, and 3 years of VA role, both inside and outside Onlinejobs.ph. I was part of several Customer Service and Retention campaigns. I literally rose from the ranks, as I had started as an agent to Resolution SME.

I am well-versed in the English language and a workhorse in terms of customer satisfaction, leadership, and discipline. I am also self-reliant, very keen on details, a great team player, and can easily find ways to motivate myself and my co-workers.


Academically speaking, I was a graduate of the Bachelor of Science in Hotel and Restaurant Management at Systems Plus College Foundation.

Customer Support and Client Onboarding Specialist with 4+ years of experience supporting US-based businesses in fintech, customer service, and operations. Experienced in managing client onboarding, customer support, merchant account processing, CRM management, email management, and issue resolution.

Currently supporting a US-based payment processing company, where I coordinate with merchants, banking partners, and internal teams to ensure smooth onboarding and excellent customer service. Known for being highly organized, detail-oriented, and maintaining Inbox Zero across multiple high-volume email accounts.

Proficient in Salesforce, Zendesk, -----------, Google Workspace, Microsoft Teams, Zoom, Canva, and AI tools such as ChatGPT and Gemini. I am committed to delivering exceptional customer experiences while helping businesses improve efficiency and grow.

Customer Support Team Leader | Operations Management | Training & QA | Customer Experience Specialist | Zendesk | Freshdesk | Salesforce

I am a Customer Support and Operations professional with over 15 years of experience in customer service, team leadership, training, quality assurance, and process improvement.

Throughout my career, I have worked my way up from Customer Service Representative to Team Leader, gaining hands-on experience in managing customer interactions, coaching employees, improving processes, and driving operational performance. I have extensive experience handling email, chat, ticket, and phone support while ensuring service quality and customer satisfaction.

As a Team Leader, I oversee daily operations, monitor KPIs, conduct coaching sessions, manage workforce coverage, and collaborate with clients to achieve business goals. My background in Quality Assurance and Training has helped me develop strong analytical skills, attention to detail, and the ability to identify performance gaps and implement effective solutions.

I am proficient in Salesforce, Zendesk, Freshdesk, Google Workspace, Microsoft Office, Canva, and various reporting and analytics tools. I am also a Certified Six Sigma Green Belt and PDCA practitioner, allowing me to approach challenges with a continuous improvement mindset.

My key strengths include:
• Customer Support Management
• Team Leadership and Coaching
• Email, Chat, and Phone Support
• Quality Assurance
• Training and Onboarding
• Performance Management
• Process Improvement
• Workforce Planning
• Client Communication
• Data Analysis and Reporting

I am dependable, proactive, detail-oriented, and committed to delivering excellent customer experiences while helping teams achieve their performance goals. I am always eager to learn, take on new challenges, and contribute to the success of the organizations I work with.

Thorough and detail-oriented professional with strong organizational skills. Proficient in record-keeping and highly skilled in Microsoft Office applications. Dedicated to accuracy, efficiency, and maintaining high standards in all professional responsibilities.

Executive VA | HR, Payroll & Recruitment Support | Onboarding & Administrative Operations

With over 4 years of experience in HR and administrative operations, my expertise focuses on payroll assistance, onboarding coordination, recruitment support, candidate management, interview scheduling, email and calendar management, and overall administrative support.

I am highly organized, detail-oriented, and experienced in handling fast-paced work environments while maintaining professionalism, confidentiality, and strong communication. Proficient in Canva, Google Workspace, Microsoft Office, LinkedIn Recruitment, ATS, Slack, Zoom, and remote collaboration tools.

Open to full-time or part-time remote opportunities.

For 2 years and 8 months I worked in a UK Staffing and Recruiting company as an Onboarding Specialist - Profile Verifier. I verified candidate backgrounds, conducted comprehensive screenings, and built profiles for other employers to see. | Skills that I have: Candidate screening, Resume screening, User Focused, User Persona, Data Entry, Basic Boolean Search, Adaptability, Fast Learning, Computer Literacy, Attention to Detail, Accuracy | Tools I used: Slack, Notion, Google Sheets, Microsoft Excel, Microsoft Word, Adobe Photoshop, Miro, Canva, GoHighLevel (few days experience)

HR Generalist with experience in recruitment, onboarding, payroll coordination, employee relations, and HR administration. Skilled in handling end-to-end recruitment, employee documentation, HRIS management, timekeeping, and performance monitoring. Experienced in supporting day-to-day HR operations while ensuring compliance with company policies and labor standards. Detail-oriented, organized, and adaptable, with strong communication and interpersonal skills. Passionate about creating efficient HR processes and providing positive employee support in fast-paced work environments.

Human Resource professional with experience in recruitment, onboarding, employee relations, and administrative support. Skilled in sourcing candidates, coordinating interviews, maintaining employee records, and supporting company operations. Passionate about helping people and contributing to a positive workplace environment.