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I am a Skilled Technical Support Specialist with extensive experience in technical support and team leadership, I excel in managing complex integrations and troubleshooting high-impact issues. My core competencies include:Data Management and Integration - Proficient in downloading and restoring client databases via SFTP and remote servers, and adept at resolving integration issues between Geneva and World Investor using MS SQL and Linux environments.Client Support and Con

I'm a Registered and Licensed Architect looking to broaden my knowledge of the architecture and design industry. I'm passionate about professional standards and architectural ideals.I'm dependable, efficient, and conversational. Flexible and detail-oriented, I can take on new tasks and adjust to various workloads. Glad to assist clients in completing certain tasks or projects. Strong work ethics that you can rely on.I have experience as a Novice Virtual Assistant: 3

As a driven Customer Success Manager with a strong background in SaaS and e-Commerce industries, I'm a proactive problem solver who excels at working collaboratively with teams and leading with minimal oversight. My exceptional communication and interpersonal skills allow me to manage customer expectations and demonstrate a highly efficient, analytical, and adaptable approach even in fast-paced environments.I am adept at developing solid relationships with valuable Tier 1 and 2 clien

As an experienced Virtual Assistant with over five years of proven expertise, I specialize in providing seamless business support and creative solutions to clients across various industries. My strong background in project management, social media management, and content creation enables me to optimize operations and enhance brand visibility.Why Work With Me?-Diverse Skill Set: I handle a wide range of tasks from project coordination and process improvement to email management and customer relat

I am a punctual and organized person. I have good time management skills and can easily multitask and beat deadlines. I always make sure to finish my projects ahead of time so I still have more opportunities to do other things and be productive. Working in the BPO industry in the almost 13 years helped me to become more flexible and adaptable in any working situations. I was previously employed as a Team Leader in a known online video streaming company and here are the duties and responsibilitie

My skills includes,process streamlining I created customer service email scripts used across the company to interact with customers. Single-handedly created customer service representative training manual, reducing the onboarding process from 8 to 6 weeks. Reduced average customer representative call time by 90 seconds with intuitive online training.Complaint Resolution, I answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes and lost or

Highly motivated and results-oriented Customer Service Manager with a proven track record in e-commerce. Successfully led customer service operations for 3+ years, fostering a team that achieved the highest-rated Google reviews in our niche and a significant sales increase. By implementing a comprehensive customer journey strategy (from lead generation to post-delivery support), I ensured exceptional customer experiences throughout the entire buying process. Customer Service Managem

I have over 10 years of extensive work experience as a Senior Technical Support Engineer, having resolved over 10,000 support tickets and completed 300+ hours of training online from different course sites. I am actively seeking positions related to Search Engine Optimization (SEO), Customer Support, Virtual Assistance, and Web Development.Being well-rounded, I require minimal or no supervision at all. My skills and expertise will undoubtedly make me a valuable addition to any team o

I hold a Bachelor's degree in Business Management Honors Program from Ateneo de Naga University. I have over a year of experience as a Business Development Associate and Admin Assistant, where I honed my organizational skills, time management, and public relations. Additionally, I completed management trainee training during my college internship. I am passionate about my work, visionary, and goal-oriented, always striving to meet my deadlines.

Daily planning and operations of the team. Ensure that each team member meets their Service Level Agreements (SLAs) and achieves their Key Performance Indicators (KPIs). Organizing and managing your team's schedules, providing training and development through team huddles and coaching sessions. Creating performance reports and documenting feedback. Additionally, responsible for handling administrative tasks.Over the past 7 years, I have been extensively involved in customer service as a Re