Wix Expert | Social Media Manager | Executive Assistant | Customer Support | Ope

Managed high-volume inbound inquiries across healthcare and technical accounts, resolving 95% of concerns on first contact while maintaining service accuracy, client satisfaction, and efficient case documentation.

Maintained 98�curacy rate while processing service orders across 50 U.S. states, ensuring seamless activation and coordination.

Managed creator partnerships, promotional campaigns, coupon strategies, and KPI tracking that generated 50,000+ in weekly sales.

Knowledgeable in funnel setup, pipeline management, workflow automation, email sequences, and backend system organization.

Strong analytical thinker with the ability to resolve technical and operational issues efficiently in fast-paced environments.

Skilled in organizing executive calendars, prioritizing meetings, managing time zones, and ensuring smooth daily operations.

Experienced in managing customer data, tracking pipelines, updating records, and maintaining accurate CRM systems for performance visibility.

Managed bulk service requests and multi-location projects, ensuring timely and accurate completion.

Improved enrollment efficiency by 30% through structured guidance and system navigation support.

Provided real-time chat assistance for healthcare and technical accounts, resolving inquiries efficiently, guiding users step-by-step, and maintaining high accuracy and customer satisfaction in fast-paced environments.

Handled high-volume inbound and outbound calls for healthcare and service accounts, providing clear guidance, resolving inquiries on first contact, and ensuring accurate documentation and customer satisfaction.

Assisted clients with backend setup, domain integration, troubleshooting, and launching live websites.

Accurate and detail-oriented in handling records, reports, tracking sheets, and system updates.

I have extensive experience managing client relationships across digital, healthcare, and technical support environments. At Telus International Philippines and Teleperformance Philippines, I provided inbound support for healthcare and insurance inquiries, assisting clients with enrollment, plan selection, pharmacy locations, and medication availability. I ensured 95% of inquiries were resolved on first contact, maintaining high client satisfaction and streamlining service delivery. In the digital space, I supported clients and creators on the Wix platform, guiding them through website setup, domain integration, and troubleshooting, effectively launching client websites and ensuring smooth online operations. My work involved proactive communication through email, chat, and calls, combining technical guidance with a client-focused approach to strengthen relationships and trust. I consistently leverage strong problem-solving skills, attention to detail, and empathetic communication to build and maintain lasting client relationships, while monitoring performance metrics to optimize service and engagement.