Team Leader/Recruitment Coordinator/Chat Moderator

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Supervised and managed a team of 15 customer service representatives, ensuring that excellent customer service was provided to all customers. Developed and implemented new policies and procedure to improve team productivity and efficiency. Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction. Developed and delivered team training sessions to ensure team members were up to date on the processes and procedures. Assisted in the recruitment, selection and onboarding of new team members. Response to customer inquiries via phone, email, and chat. Collaborated with team members to provide cross-functional support, assisting with escalated customer issues and providing timely solutions. Maintain a deep knowledge of processes, features, and industry regulations, ensuring that all customer inquiries were handled efficiently and in compliance with relevant guidelines.

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Over three years of experience in credentialing and licensing administrations for healthcare organizations. Established and maintained positive working relationships with providers and healthcare organizations. Managed the credentialing process for providers, including applications, paperwork, resume and reference checks. Ensured timely and accurate credentialing and re-credentialing of all providers in accordance with State and Federal regulations. Developed and implemented systems and processes to improve quality and efficiency in credentialing activities. Monitored and tracked applications to ensure compliance with licensing and accreditation standards.

Supervised and managed a team of 15 customer service representatives, ensuring that excellent customer service was provided to all customers. Developed and implemented new policies and procedure to improve team productivity and efficiency. Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction. Developed and delivered team training sessions to ensure team members were up to date on the processes and procedures. Assisted in the recruitment, selection and onboarding of new team members. Response to customer inquiries via phone, email, and chat. Collaborated with team members to provide cross-functional support, assisting with escalated customer issues and providing timely solutions. Maintain a deep knowledge of processes, features, and industry regulations, ensuring that all customer inquiries were handled efficiently and in compliance with relevant guidelines.

Supervised and managed a team of 15 customer service representatives, ensuring that excellent customer service was provided to all customers. Developed and implemented new policies and procedure to improve team productivity and efficiency. Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction. Developed and delivered team training sessions to ensure team members were up to date on the processes and procedures. Assisted in the recruitment, selection and onboarding of new team members. Response to customer inquiries via phone, email, and chat. Collaborated with team members to provide cross-functional support, assisting with escalated customer issues and providing timely solutions. Maintain a deep knowledge of processes, features, and industry regulations, ensuring that all customer inquiries were handled efficiently and in compliance with relevant guidelines.