Jessie
Project, Operations Support, Quality and Order Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.18/hour ($1,366.40/month)
Bachelors degree
Last Active
March 26th, 2024 (816 days ago)
Member Since
November 10th, 2016
Profile Description
As a Manager, I have pioneered accounts which I have drafted and gotten approval of Quality Service plan and call flow in line with the Compliance guidelines. I implemented projects and initiatives to drive quality in all transactional interactions of the line of business under my umbrella. Moreover, I put structure on the dispute process, internal and external calibration, change management, communication platform and reporting templates to establish a more organized approach with stakeholders andbring out consistency and alignment all across support groups and front-line employees. Facilitating RCA sessions, attending weekly/monthly business review and calibration sessions, getting involved on disputes and process improvement were among the tasks I deliver religiously.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Project Management
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Marketing » Content Creation » Creative Writing
Experience: 1 - 2 years
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Professional Services » Management Services » Sales Management
Experience: 1 - 2 years
Project Management » Asana
Experience: 2 - 5 years
Customer Support
Experience: 2 - 5 years
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Project Management » Trello
Experience: 1 - 2 years
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Sibalom, Antique
- Tests Taken
- IQ
- Score: 141
- DISC
- Dominance: 37
- Influence: 30
- Steadiness: 28
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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