Current Employment Status:
Hired Part Time on Aug 15, 2024
Hired Full Time on Aug 27, 2025

Kaiser

Spanish Bilingual Specialist

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Overview

Looking for full-time work (8 hours/day)

at $9.32/hour ($1,792.00/month)

High school diploma

Last Active

June 26th, 2026 (2 days ago)

Member Since

March 16th, 2024

Profile Description

Name: ---------- Wilhelm ---------- Specialization: Expert in multilingual communication with a focus on SpanishCurrent Role: Team Manager - Spanish at SupportNinja, leading high-performance teamsCore Strengths:Exceptional Customer Service: Proven ability to deliver outstanding support and resolutionLeadership & Team Management: Skilled in driving team success and fostering collaborationTechnical Expertise: Proficient in finance, healthcare, e-commerce, and technology sectorsAnalytical Skills: Strong problem-solving, attention to detail, and time management capabilitiesAdaptability: Comfortable working across diverse environments and handling a variety of tasksNotable Experience:Customer Resolution Specialist: Mastered complex issues at Ocwen (PHH Mortgage)Spanish Healthcare Specialist: Enhanced service delivery at WiproBilling Specialist: Streamlined processes at Valor Global Inc. in the healthcare sectorCustomer Service Innovator: Delivered top-tier support at Transcosmos Asia Inc., Sykes Asia WCC, and Nowcom Global Services LLCTeam Support Lead: Excelled in financial services at Genpact Phils. LLC, optimizing team performanceTechnical Proficiency:Tools & Software: Adept with SAP, ZENDESK, CRM Sales Force, Cisco, and other key systemsProfessional Development:Ongoing Training: Committed to continuous learning with recent language and proficiency programs.

Top Skills

Accounting » Accounts Receivable

Experience: Less than 6 months

Office and Administration » Communication » Spanish Bilingual

Experience: 2 - 5 years

Other Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Accounting » Accounts Receivable » Collection

Experience: 2 - 5 years

Office and Administration » Data Collection » Skip Tracing

Experience: 2 - 5 years

Customer Support » Customer Relationship Management

Experience: 1 - 2 years

Marketing » CRM » HubSpot CRM

Experience: 6 months - 1 year

Customer Support » Chat Support

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: Less than 6 months

Customer Support » Healthcare

Experience: 6 months - 1 year

Office and Administration » Google Sheets

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 2 - 5 years

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: quezon city, NCR

Tests Taken: IQ
Score: 78: DISC
Dominance: 40
Influence: 18
Steadiness: 25
Compliance: 18: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”