Resourceful designer, visual communicator, administrator, and assistant with 9 years of practical experience, always striving to bring focus to complex messages and ideas.

I work as an IT helpdesk/ Salesforce (CRM) support for almost 7 years in a Pharmaceutical company and 4 years in a Semiconductor company. The nature of my work is to provide first line assistance to the users of the systems used for the company and creating system reports every month. My specialties are: technical/software/game assistant and creative writing.
I always give my very best in everything that I do and I guarantee precise translation, professional attitude and deadline commitment. Feel free to contact me.

I’m a highly efficient and reliable Virtual Assistant dedicated to streamlining your daily tasks and optimizing your productivity. With expertise in managing administrative duties, scheduling, communication, research, and customer support, I offer personalized services that meet your unique needs. Whether you're a busy professional, entrepreneur, or small business owner, I am here to handle your day-to-day operations so you can focus on what matters most. With a strong commitment to accuracy, confidentiality, and timeliness, I’m your go-to partner for seamless support.

Key Skills:

Calendar and email management
Social media coordination
Data entry and organization
Travel arrangements and itinerary planning
Research and report creation
Customer service and support
Project management and task prioritization
Let me help you save time and stay on top of everything – I’ve got your back!

Bilingual Virtual Assistant (English–Spanish) with a background in full-time missionary service, bringing strong communication, discipline, and people-centered skills. Experienced in teaching, active listening, and managing structured schedules with consistency and reliability. Dedicated to providing professional, service-oriented support with integrity, attention to detail, and a strong work ethic in remote environments.

I build websites and even teach English as I have experience in those.

Hello! I am a reliable General Virtual Assistant with over 3 years of experience in the insurance industry, specializing in administrative support, data entry, and customer service for insurance agencies.

I manage auto, homeowners, and renters insurance accounts from quoting to binding, renewals, and ongoing policy servicing. I am highly detail-oriented, well-organized, and trusted with handling confidential client and policy information accurately and professionally.

Insurance & Administrative Tasks

*Insurance quoting, binding, renewals, and policy servicing
*Policy updates and endorsements
*Processing ACORD forms
*Document review and compliance checks
*Client follow-ups and account maintenance
*Claims support
*CRM management
*Email and calendar management
*Workflow coordination and team support

Insurance Systems & Software

*NowCerts
*HawkSoft
*Agency Matrix
*EZLynx
*DocuSign
*Hubspot

Productivity & Work Tools

*Google Workspace
*Microsoft Office
*Keap
*Dropbox
*Trello
*Slack
*Zoom
*RingCentral
*GoHighLevel

I am dependable, easy to work with, and focused on delivering high-quality virtual support in fast-paced remote environments. I am seeking a long-term opportunity as a Virtual Assistant, Insurance Virtual Assistant, or Account Support Specialist, where I can contribute to business growth while providing excellent customer service.

Hi! I'm a dependable Virtual Assistant with experience in bookkeeping, property management, and administrative support.

As a QuickBooks Online ProAdvisor and Xero Advisor, I have hands-on experience with QuickBooks Online, including bank reconciliations, transaction categorization, Accounts Receivable, Accounts Payable, and financial reporting.

I've also supported property management companies with tenant communication, lease renewals, rent tracking, maintenance coordination, and CRM updates using Appfolio, Zillow Rental Manager, and TurboTenant.

In addition, I have experience coordinating daily operations, preparing reports, following up with vendors and clients, and providing bilingual customer support in English and Spanish.

What I can help with:

-Bookkeeping (QuickBooks Online)
-Bank Reconciliations
-Accounts Receivable & Accounts Payable
-Financial Reports
-Property Management Support
-Administrative Support
-Data Entry & Spreadsheet Management
-Tenant & Vendor Communication
-English & Spanish Customer Support

I'm organized, detail-oriented, easy to work with, and always committed to delivering accurate and timely work.

I'd love the opportunity to support your business. Let's connect!

Spanish Bilingual CSR and Medical Records Personnel with nearly 6 years of BPO experience and experience supporting U.S. healthcare practices. Seeking a part-time remote opportunity where I can leverage my skills in patient communication, appointment scheduling, EMR management, and administrative support.

I am a dynamic and detail-oriented Bilingual Virtual Assistant with strong administrative experience and proven adaptability in both academic and professional settings. Skilled in calendar and task management, digital organization, content creation, and cross-cultural communication, I bring efficiency and creativity to every role I take on. With fluency in English (C2) and growing proficiency in Spanish (B2, CEFR), I aim to be recognized not only for my technical skills but also for my reliability, collaborative spirit, and commitment to continuous growth.
I want to be known as a professional who delivers organized, high-quality results while fostering meaningful connections through clear communication and cultural awareness. My goal is to contribute value by making processes smoother, supporting teams with dedication, and embracing opportunities that challenge me to grow further.

Efficient and tech-savvy Virtual Assistant experienced in digital tools, remote collaboration, and medical scheduling. advance Experience at managing inboxes, scheduling, customer communication, and streamlining workflows to save time and increase productivity.
Languages Spoken:

English- Fluent
Spanish-Fluent
Filipino- Native Language

Tools:
Aprima
ECW
AI Tools
Athena Net
Expert in Google Workspace (Gmail, Drive, Docs) and Slack instant messaging
Booking Koala and Service auto pilot
Vagaroo
.

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with client. Motivated to maintain customer satisfaction and contribute to company success.
Specialized in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. Currently working as Spanish Bilingual Collection officer

Detail-oriented Healthcare Insurance Specialist with 3+ years of experience in member services, claims review, eligibility verification, and benefits administration. Skilled in analyzing medical claims, resolving member inquiries, processing payments, reviewing claim denials, and coordinating claim adjustments. Strong knowledge of HIPAA regulations, healthcare insurance policies, and customer service best practices. Proven ability to ensure accurate claim resolution while maintaining compliance and delivering exceptional member support.

## CORE COMPETENCIES

* Claims Review & Processing
* Member Eligibility Verification
* Benefits Explanation
* Healthcare Insurance Operations
* Claims Denial Analysis
* Claims Adjustment Coordination
* HIPAA Compliance
* Payment Processing
* Customer Service Excellence
* Issue Resolution
* Documentation & Record Management
* Medical Terminology
* Data Entry & Accuracy
* Regulatory Compliance

B2 SPANISH SPEAKER

## TECHNICAL SKILLS

* Claims Management Systems
* CRM Software
* Microsoft Office Suite
* Healthcare Insurance Platforms
* Data Entry & Documentation Systems

Your rockstar Customer Service and Executive Assistant! fluent in English and Spanish. My previous campaigns are Telecommunications, E-commerce and Real Estate Digital Marketing. My skills are customer service, data entry, lead generation, B2B/B2C, appointment setting, telemarketing/sales.

Hi, I’m Belle, a Digital Marketer and Virtual Assistant with over four years of experience helping businesses improve their online visibility and operate more efficiently. I work with business owners who want consistent online presence, better audience engagement, and reliable support without having to manage everything themselves.
I help grow brands by managing social media content, supporting Meta Ads campaigns, handling client communication, and organizing daily operations. By taking care of content planning, inbox management, customer support, and backend tasks, I help businesses stay visible, responsive, and professional across their online platforms.
My focus is on solving common business problems such as inconsistent posting, low engagement, delayed responses, and disorganized workflows. Through clear systems, data tracking, and client-centered support, I help businesses attract the right audience, build trust, and achieve steady, measurable results.

Specialized in Medical Billing (Institutional/Provider) , Spanish Bilingual, had worked with Customer Service and Sales and even worked as Chat Moderator. I also have experience in working as English Tutor to Japanese, Korean and Chinese before working in a BPO.

Need a Spanish–English Bilingual Appointment Setter Who Builds Trust and Books Qualified Calls?

-Fluent in Spanish & English
-Professional, Polished & Client-Focused
-Skilled in Rapport-Building & Objection Handling
-Organized, Tech-Savvy & Detail-Oriented

Here’s what I bring to your team:

•Bilingual Communication That Converts

I confidently communicate with both English and Spanish-speaking prospects, ensuring every conversation is clear, natural, and culturally respectful.

• Explain services clearly in both languages
• Make prospects feel comfortable and understood
• Build trust quickly through active listening
• Eliminate confusion that prevents bookings

When prospects feel heard, they commit.

• Appointment Setting With Strategy

Successful appointment setting is more than just scheduling — it’s qualification and positioning.

• Ask strategic questions to identify serious prospects
• Handle common objections with confidence
• Clearly set expectations before the appointment
• Ensure prospects are prepared and committed

The result? Higher-quality appointments and stronger show-up rates for your closers.

• Professional & Brand-Promoter

I represent your company with professionalism and integrity.

• Calm, confident, and respectful tone
• Organized follow-ups and accurate CRM updates
• Skilled with Google Workspace, MS Office, Zoom, Teams, and CRM platforms
• Strong documentation and reporting discipline

Your brand reputation matters — I protect it in every call.

• Relationship-Focused Approach

My background in education and client-facing roles has strengthened my ability to:

• Listen actively
• Guide conversations naturally
• Stay composed under pressure
• Build long-term trust with prospects

High-ticket sales begin with high-quality conversations.

• If you're looking for a bilingual appointment setter who:

- Connects naturally with Spanish-speaking leads
- Communicates clearly and professionally
- Focuses on qualified, committed bookings
- Is reliable and growth-oriented

Let’s connect.

Send me a message and schedule a quick call — I’d love to discuss how I can support your team’s growth and help you convert more opportunities into confirmed appointments.

• 8 years of experience in the customer service industry from respective international companies.
• Proficient in Microsoft Word, Excel, PowerPoint, and Canva App
• Proficient in Video Editing using Adobe Premiere Pro
• eBay Listings: Single, Multiple, and Variation Listings
• Knowledgeable in CRM software: Salesforce, Zendesk, and Hubspot
• Intermediate knowledge in Adobe Photoshop, Adobe Lightroom, and Picsart
• Social Media Marketing
• Fast learner
• Good written & oral communication skills
• Good people relation skills
• Good organizational and time management skills
• Pro-active and results-oriented
• Adaptable, positive, and open to new ideas

EFFICIENT ADMINISTRATIVE/GENERAL VA | ELEVATING YOUR BUSINESS OPERATIONS!

Are you looking for a dedicated and detail-oriented Administrative/General Virtual Assistant to streamline your tasks and keep your business running smoothly? I’m here to help you manage your day-to-day operations with precision and efficiency, allowing you to focus on what really matters—growing your business.

WHAT I OFFER:

Inbox Management & Email Correspondence - I’ll keep your inbox organized, respond to email s promptly, and ensure smooth communication across your team and clients.

Calendar & Appointment Scheduling - From setting up meetings to managing busy schedules, I make sure you never miss a deadline or appointment.

Document Management & Data Entry - Whether it's organizing files, data entry, or managing important documents, I ensure everything is in place and easily accessible.

Customer Support & Client Communication - I provide top-notch customer service, assisting clients and managing inquiries professionally.

Research & Reporting - Need detailed research or well-structured reports? I’ll deliver accurate results to support your business strategies.

Social Media Management - Assisting with content scheduling, basic social media tasks, and engagement to enhance your online presence.

Task & Project Management Tools - Experienced with platforms like Asana, Trello, and Slack to streamline your workflow and enhance team collaboration.

Administrative Support - With prior experience as an admin assistant, I’m well-versed in handling administrative tasks such as basic bookkeeping, lead generation, data entry, etc. I am also willing to be trained!

WHY CHOOSE ME?

With a rich background in administrative roles and virtual assistance, I bring a diverse skill set that ensures your operations run efficiently. My certifications in Computer Systems Servicing and Virtual Assistant training allow me to offer tech-savvy, solution-focused support to meet all your administrative needs. ?????

Fluent in both English and Spanish, I can handle bilingual communication seamlessly. Whether you’re looking for day-to-day admin help or long-term operational support, I’m committed to making your business smoother and more productive.

---

LET'S WORK TOGETHER!

I’m passionate about helping businesses thrive by providing excellent administrative support. Let’s discuss your unique needs and create a tailored solution that works best for you!

SKILLS:

- Email Management
- Calendar & Appointment Scheduling
- Data Entry & Document Management
- Client Communication & Customer Support
- Research & Report Preparation
- Social Media Assistance
- Project Management Tools (Asana, Trello, Slack)
- Microsoft Office & Google Workspace
- Bilingual (English & Spanish)
- Administrative Support

---

AVAILABILITY:

I am available for both ongoing and project-based work.

SOUNDS LIKE WHAT YOU NEED?

Let’s discuss how I can help you achieve your goals!

I am a bilingual English-Spanish Admin and Client Support VA with experience in customer service, CRM updates, email handling, document tracking, verification calls, client follow-ups, and confidential information handling.

My experience includes medical VA support, loan application verification, real estate-related admin support, and working with tools such as Salesforce, GoHighLevel (GHL), Zendesk, Google Workspace, Slack, Notion, and other online systems.

I can help with admin support tasks involving client records, follow-ups, CRM updates, documentation, and organized workflows.

#AdministrativeAssistant #OperationsSupport #CRM #GoHighLevel #BilingualVA

I am a Spanish Bilingual Home Care After-Hours Support Specialist with 1 year and 5 months of experience assisting home care agencies in managing their 24/7 operations outside regular office hours. My role focuses on ensuring that both clients and caregivers receive timely support, even when the main office is closed.

During after-hours, I help businesses maintain smooth operations by answering client and caregiver inquiries, coordinating messages, and handling urgent concerns. I manage incoming calls, provide assistance in both English and Spanish, and ensure that all concerns are properly addressed or escalated when necessary.

I also help ease the workload of office staff by organizing and documenting important updates, relaying critical information, and sending detailed messages and reports through Microsoft Teams or other communication platforms so the daytime team can easily follow up. This helps ensure continuity of care and keeps the entire team informed.

With my experience in after-hours support, I can help your business maintain reliable 24/7 communication, improve response time, and ensure that clients and caregivers always feel supported, even outside regular office hours.


I am available to work from 9am- 2pm EST .

Good offers don’t fail. Weak follow-up does.

Most studios and local businesses get traffic, first-time visitors, and inquiries, but don’t have a system to turn them into repeat customers.

That’s where I come in.

I build simple email funnels that capture leads, follow up after the first visit, and turn interest into bookings and memberships.

Instead of guessing, I base messaging on real customer behavior, reviews, and objections, so your copy sounds like your audience and moves them to act.

If you're not consistently following up with new customers after their first visit, you're leaving revenue on the table.

Here are the sample funnels I built:

https://docs.google.com/document/d/17cP0Ks3JIHzmHIFHL4Lngqq7DErbrScC2yuXA5ancjY/edit?tab=t.0

Seasoned BPO professional with 5 years of experience delivering top-tier customer support, lead generation, and real-time communication across diverse platforms. Fluent in both verbal and written English, with strong bilingual capabilities in Spanish. Known for clear communication, fast learning, and a calm, persuasive approach under pressure.

Core Skills:
- Communication: Fluent in English and Spanish; skilled in handling customer interactions with empathy and clarity.
- Technical Proficiency: Experienced with MS Office, Google Workspace, CRM tools (e.g., HubSpot, Podio), and call management systems.
- Typing & Multitasking: 50+ WPM with high accuracy; adept at managing multiple chats, calls, and documentation simultaneously.
- Problem-Solving: Quick thinker with strong comprehension and resolution skills in fast-paced environments.
- Adaptability: Fast learner, open to training, and consistently exceeds performance metrics.
- Professionalism: Reliable, detail-oriented, and committed to delivering quality service with a positive attitude.

Bilingual Spanish professional with experience in dispatch, medical front desk operations, escalations, and customer support within healthcare, construction, logistics, retirement plans, and cleaning services. Adept in both administrative and customer-facing roles, with the ability to quickly learn new systems and support efficient operations.

Looking for a reliable customer service/ VA who can handle your customers with care and professionalism?

I help businesses manage customer inquiries, resolve issues efficiently, and maintain organized backend operations so you can focus on growth.

**SERVICES I CAN ASSIST WITH:
• Salesforce CRM & account documentation
• Customer account review (billing, notes, case history)
• Inbox & calendar management
• Order processing & follow-ups
• Data entry & admin systems management • Social media message support
• GHL expert

**TOOLS I’M FAMILIAR WITH:
GHL | Salesforce | HubSpot | Oracle | Spectrum | Google Workspace | Microsoft Office | Slack | Zoom | Dropbox | ChatGPT | Copilot | Canva

Proactive, dependable, and committed to delivering excellent english-spanish support, always eager to learn new tools and improve skills.

SEND ME A MESSAGE and let’s discuss how I can help your business today!

https://www.linkedin.com /in/eunice-carmen-8a2208246 ?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_me dium=ios_app

I have experience as a Senior Dental Assistant, where I handled patient care, chairside assistance, appointment scheduling, and clinic coordination. This role gave me strong knowledge of dental procedures, patient communication, and clinical support.
I also have experience as a Healthcare Virtual Assistant, where I was immersed in various administrative and clinical support tasks, including customer service, inbound/outbound calls, verification of benefits, prior authorization, faxing, appointment scheduling, patient check-in using Virtual Sally, and completion of referral forms. I also created a knowledge base and training materials, and worked on live chat and sales lead generation for various industries using SynergyChat.
With my background in both dental assistance and healthcare virtual support, I bring attention to detail, adaptability, and strong multitasking skills. I am looking for a long-term freelancing opportunity where I can contribute my expertise and support the growth of your business.

I have close to 4 years of experience working as an Executive Assistant for companies based in Texas, Pennsylvania, and Colorado, where I specialize in lead management using different CRMs such as GoHighLevel, KW Command, and Follow-Up Boss, as well as having extensive experience in the fields of web management, AI automation & creating graphic designs. Additionally, I have 4 years of experience in customer service, wherein I helped customers identify, investigate, and resolve client problems at hand through phone or face-to-face.

For my School background, I finished years of leadership training in a quasi-military setting. My skills, well, I make sure that I am keen on details when using any CRM. Plus, I’m an excellent photo and video editor. Not only that, I am well-versed in social media and web management. And my skills don’t even stop there, as conducting outbound calls is one of my specialties.

What I bring to the table is my proven experience in the aspects of virtual assistance, Real Estate, and AI, plus my drive and enthusiasm towards learning and helping my clients achieve their wealth creation goals.

I support startups and growing businesses by keeping their financial records accurate, organized, and ready for decision-making. I have experience working in both consulting and in-house accounting roles, supporting fintech businesses and other startups with bookkeeping, invoicing, accounts payable and receivable, bank reconciliation, and day-to-day financial and administrative operations. I work independently, adapt quickly to fast-paced environments, and communicate clearly in English and Spanish. If you need someone reliable who understands how startups operate and can keep your numbers under control, I’d be happy to help.

I am a customer-focused professional with 5 years of experience in customer service, virtual assistance, and administrative support. Throughout my career, I have worked with customers from diverse backgrounds, resolved inquiries efficiently, managed accounts, and provided high-quality support across email , chat, and phone channels.

In addition to customer support, I have experience with social media engagement, inbox management, data entry, spreadsheet tracking, and general administrative tasks. I am highly organized, detail-oriented, and able to adapt quickly to new tools, systems, and processes.

I take pride in being reliable, proactive, and committed to delivering excellent service. Whether supporting customers, managing day-to-day operations, or assisting with administrative tasks, I strive to help businesses run smoothly and efficiently.

I am a Customer Relations and Administrative Support professional with over 5 years of experience in a fast-paced automotive dealership, handling customer communication, administrative tasks, and cross-department coordination.

I have experience in customer support through phone, email , SMS, and social media, ensuring timely follow-ups, issue resolution, and consistent client satisfaction. I am also skilled in administrative support such as data entry, documentation, record management, scheduling, and reporting.

In addition, I have handled operations support tasks including CRM monitoring, appointment coordination, LTO document tracking (vehicle plates and OR/CR), and internal coordination with Sales, Service, Parts, Finance, and HR teams.

I am highly organized, detail-oriented, and comfortable handling multiple tasks in a structured and fast-paced environment. I am currently looking for a remote opportunity where I can contribute my skills in customer support, administrative assistance, and operations coordination.

no skill summary

With almost 10 years of experience in customer support, I’ve had the privilege of being recognized multiple times as a top-performing agent of the month and year. I help businesses retain customers, reduce escalations, and build long-term loyalty by providing thoughtful, reliable support in both English and Spanish.

If you’re looking for someone your customers will feel comfortable and confident speaking with, I’d be happy to help.

INDUSTRIES I’VE WORKED WITH:
• BPO & Call Centers
• Hospitality & Travel
• Professional Services
• Telco & Operations
• Online & Remote Businesses
…and more

WHAT YOU’LL GET WORKING WITH ME:
• 5-star customer service via chat, email , and phone
• Bilingual support (English & Spanish)
• Calm, professional handling of escalations
• Organized admin and back-office support
• Reliable with full-time availability
• A Virtual Assistant who treats your business like his own

WHAT SETS ME APART?
• Customers consistently commend my patience, clarity, and professionalism
• I solve problems — not just tickets
• Strong team player with a “how can I help?” mindset
• Detail-oriented and process-driven
• Calm under pressure, even with difficult customers
• Fully accountable and highly dependable

WHAT CLIENTS & CUSTOMERS SAY:

“Mark handled my concern professionally and made sure everything was resolved. Excellent service.” - 5 Stars from Globe Telecom Customer

“He was very patient, clear, and helpful. One of the best customer service experiences I’ve had.” - 5 Stars from Convergys/Concentrix Philippines

“The representative is friendly, knowledgeable, and efficient. I felt truly listened to.”
- 5 Stars from Convergys/Concentrix Philippines

“Resolved the issue quickly and followed up to make sure everything was okay.”
- - 5 Stars from Globe Telecom Customer

Let’s work together! If you’re looking for a reliable, bilingual Virtual Assistant who delivers consistent 5-star customer experiences, I’d love to support your team!

• Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Ca pable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
• Knows how to handle pressure and can work with minimal supervision. Sharp individual with team player attitude and handling people. Known for successfully basic troubleshooting equipment and managing assigned tasks.
• Knowledgeable in Microsoft Office (Word, Excel, PPT) and computer internal and external data
• Will do my best to learn new things and study its process to have more knowledge so it will show excellent results.

Highly motivated and results-driven professional with diverse experience in accounting, sales, customer service, operations, and team leadership. Proven ability to manage multiple responsibilities in fast-paced environments while delivering exceptional customer experiences and achieving business goals.

Experienced in handling client communication, sales support, administrative operations, and team management with professionalism and efficiency. As an English/Spanish bilingual professional and former Team Leader, I excel at building strong relationships, resolving issues quickly, and leading teams toward success.

Proficient in Google Workspace, Salesforce, HubSpot, Slack, Notion, Zoom, WhatsApp, CRM platforms, and various business tools. Known for strong communication skills, adaptability, leadership, sales and marketing expertise, and the ability to learn new systems quickly. I am committed to helping businesses grow through reliable support, organization, and outstanding service.

A proactive young professional with diverse experience, and a background in extracurricular activities and various roles, I bring strong skills in communication, cultural exchange, and educational support.

Bilingual - Spanish Speaker. Customer Service. IT Service Desk.

I am proven Bilingual of English and Spanish, I can speak and write in both professionally. I started speaking and enhancing Spanish when I was in college because I need the higher level of skills in the future. That is why I am here!

I consider myself as an Educator, for I have a degree in Secondary Education Major in Social studies, so I explain things clearly from complex things into a simple manner. Also an expert on MS office and Google workspace. I had been teaching students with different approaches and deal with teachers and parent.

After I graduated from college I work as Internet Service Provider Technician and do sales for Internet installation, so I also did sales through door to door in mountain communities of Cabanglasan and remote communities in Malaybalay city and maintain good relation to clients.


Why hire me:
• I speak two languages professionally
• I understand technology and can fix problems
• I can handle difficult situations calmly
• I'm honest, hardworking, and ready to start
Available for:
• Voice Support (calls, phone)
• Non-Voice Support (email , chat)
• Technical Support
• Customer Service
• Sales Support

n/a

MEDICAL VIRTUAL ASSISTANT / SPANISH BILINGUAL CSR

I am a highly skilled Spanish Bilingual Agent with over 8 years of experience in customer service, team leadership, and client support across diverse industries. My career spans roles such as Customer Service Representative, Spanish Support Specialist, Escalation Specialist, Supervisor, and, most recently, Patient and HHA Coordinator. I specialize in delivering empathetic, solutions-driven assistance, managing complex customer concerns, and ensuring high-quality service standards.
Fluent in both English and Spanish, I bring strong expertise in problem-solving, adaptability, and negotiation, making me effective in handling challenging situations while maintaining professionalism. My background also includes hands-on team leadership, training, and performance management, equipping me to contribute to both individual customer satisfaction and organizational success.

Hi! I'm Freza Jean Oco, a Spanish Bilingual Customer Support Specialist and Virtual Assistant. I am a dedicated and detail-oriented professional with over 9 years of experience in customer service, guest support, and client relations. Throughout my career, I have consistently delivered exceptional customer experiences in fast-paced, service-driven environments, developing strong expertise in communication, problem-solving, and administrative support.


My background includes managing high-volume customer interactions through phone, email , chat, and text channels, handling reservations, booking modifications, account assistance, complaint resolution, and service coordination with professionalism and efficiency. I take pride in providing customer-focused solutions that enhance client satisfaction while supporting overall business operations.

As a bilingual professional fluent in English and Spanish, I bring excellent interpersonal skills, adaptability, and a strong commitment to delivering outstanding service. My experience in the BPO industry has equipped me with the ability to thrive under pressure, manage multiple priorities, and quickly learn new systems and technologies.


Now transitioning into the world of Virtual Assistance, I am excited to help entrepreneurs, business owners, and growing companies streamline their daily operations. Whether it's customer support, administrative assistance, email management, scheduling, data entry, or organizational tasks, I am committed to providing reliable, efficient, and high-quality support that helps businesses succeed.

My goal is simple: to become a trusted partner who helps your business run smoothly so you can focus on growth and what matters most.

Let's work together to achieve greater productivity, exceptional customer experiences, and lasting business success.

Experienced and dedicated bilingual agent proficient in English and Spanish, offering exceptional customer service and communication skills. Adept at navigating cultural nuances and ensuring seamless interactions with diverse clientele. Detail-oriented and solution-driven, with a passion for delivering top-notch service. Fluent in both languages, I bring a unique blend of linguistic proficiency and cultural awareness to provide a personalized and inclusive customer experience. Committed to fostering positive relationships and exceeding customer expectations in both English and Spanish-speaking environments.

A dedicated Customer Support Specialist with a strong background in assisting customers, resolving concerns, and providing helpful guidance to ensure a positive customer experience.

Hi, thank you for visiting my profile!

I’ve worked across customer service, sales, recruitment, virtual assistance, insurance, and admin support. I’ve handled complex inquiries and account concerns. I’ve also done recruitment work like sourcing and screening candidates, as well as lead generation, email handling, data entry, and general office tasks.

I’ve also had the opportunity to work directly with clients, managing tasks and communication to ensure their needs were properly handled.

Through these roles, I’ve become more confident dealing with different people, solving problems quickly, and handling multiple tasks in a fast-paced environment.

Open to opportunities and conversations!

? Bilingual Communication: Native-level fluency in English and Filipino; Professional
proficiency in Spanish (B2/C1 level).
? Financial Services: Expert in mortgage processing, collections, payment
actualization, and consumer banking.
? Technical Support: Experienced in troubleshooting medical devices (diabetes
pumps) and digital platform creator tools.
? Process Optimization: Skilled in lead routing configuration, data analysis, and
workflow streamlining.
? Crisis Management: Proficient in high-pressure environments, including emergency
roadside dispatch and medical insurance enrollment.

no skill summary

Detail-oriented Dental Virtual Assistant with over 6 years of customer service experience, including 2 years supporting healthcare and dental insurance accounts for Humana Dental. Experienced in insurance verification, claims follow-up, appointment scheduling, patient support, and inbound and outbound communications. HIPAA certified with strong communication, multitasking, and problem-solving skills, capable of providing reliable support to both English- and Spanish-speaking customers.

Previously worked as a Customer Service Representative, with strong experience in delivering customer satisfaction and addressing client needs. Also served as an Office Staff and Cashier, responsible for handling monetary transactions and ensuring accuracy and timeliness within the company. Currently working as an Associate at Nestlé Business Services, managing debit and credit note invoices and developing efficient processes to streamline transactions. In addition, currently enrolled in a Spanish language class, motivated to learn a new language for practical and professional use.

I’m Rosario, a Spanish-bilingual Virtual Assistant and IT Service Desk Professional with 10+ years of experience. I help businesses clear ticket backlogs, improve response times, and deliver efficient customer and technical support across email , chat, and phone.

I am currently seeking part-time opportunities and available starting at 9AM AEST.
My rate is approximately is AUD $10–12/hour for long-term roles.

In addition, I support administrative operations, data entry, and technical troubleshooting. I am highly skilled in Active Directory, ServiceNow, Citrix, Google Workspace, and Microsoft 365, enabling me to manage accounts, troubleshoot access issues, and maintain organized systems.

I have experience handling 50+ email s daily, managing concurrent chat interactions, and screening/dispatching 100+ tickets while ensuring SLA compliance and fast resolutions. I also worked as a supervisor, managing 16 stores in the food service industry, ensuring smooth operations and high customer satisfaction.

I focus on delivering fast resolutions, maintaining SLA compliance, and helping teams stay efficient, organized, and responsive in my daily workload.

Hi there! Let’s collaborate, establish a connection, and simplify your professional life!

**Why hire me?**

**A2 Spanish Bilingual**

**PARALEGAL / EXECUTIVE ASSISTANCE**
• Document Preparation: Draft, review, revise, and proofread legal documents with accuracy and compliance
• Docket Maintenance: Organize and maintain structured, easily accessible case files
• Client Communication: Handle inquiries, schedule appointments, and maintain professional communication
• Case Management: Monitor deadlines and ensure all records are accurate and up to date
• Legal Research: Conduct research and gather relevant information to support case strategy
• Administrative Support: Manage email s, calls, reports, and data entry efficiently
• Coordination: Assist with court filings, scheduling, and calendar management
• Confidentiality & Compliance: Safeguard sensitive information with strict adherence to policies

**PUBLIC SPEAKER**
• Conduct pre-speech research
• Outline and write speech scripts
• Deliver engaging and high-quality presentations

**TOOLS**
Microsoft 365 | Court Drive | Smokeball | Clio | Lawmatics | SharePoint | Trello | Hubstaff | 8x8 | Zoiper | Slack | Asana | Discord | Canva | Taleo | Workday

I know how to translate different types of documents. I can easily translate it because I was trained in doing translation.

Medical Virtual Assistant and Healthcare Customer Support Professional with 9+ years of experience supporting healthcare, insurance, pharmacy, and patient service operations. Experienced in insurance verification, prescription processing, CPAP supply order fulfillment, medical documentation review, patient coordination, appointment scheduling, CRM management, and HIPAA-compliant healthcare support. Proven ability to deliver accurate, compassionate, and efficient support while collaborating with healthcare providers, insurance teams, and patients. Skilled in healthcare documentation, eligibility verification, customer service, and remote administrative support. Currently seeking opportunities as a Medical Virtual Assistant, Insurance Verification Specialist, Patient Care Coordinator, Intake Coordinator, or Healthcare Support Specialist.

Detail-oriented and tech-savvy
administrative professional with 10+ years of experience in document control,
real estate, SAP systems, and customer service. Seeking a remote virtual assistant or Spanish bilingual support role where I can contribute through
strong communication, organizational skills, and digital tool fluency. Fluent
in English and conversational in Spanish (A2).

Spanish Bilingual Customer Service | US TAX Preparer | Virtual Assistant | Ad Tech | Programmatic Advertising | Ad Operations Manager | Header Bidding | Prebid | Google Analytics, AdSense, Ad Exchange, GAM 360 Expert, |SEO, Meta & Google Ads

Strategic Ad Operations Manager, AdTech Specialist & Virtual Assistant

Results-driven AdTech professional and Virtual Assistant with a proven track record of maximizing revenue growth and technical performance across the programmatic ecosystem. Since 2019, I have specialized in managing the end-to-end ad operations lifecycle, leveraging deep expertise in Google Ad Manager (GAM), Header Bidding (Prebid), and Google Analytics. My analytical approach allows me to identify growth opportunities and implement data-driven optimizations that deliver measurable ROI.

Core AdTech & Virtual Assistant Competencies

Inventory Management: Expert-level configuration of Google Ad Manager (GAM) and integration with diverse ad networks.
Programmatic Strategy: Implementation and optimization of Header Bidding and Prebid frameworks.
Yield Optimization: Conducting thorough demand partner audits and ad placement analysis to capture lost revenue.
Data Analytics & Reporting: Utilizing Google Analytics, internal traffic data, and operational metrics to inform strategic decision-making.
Virtual Assistant Expertise: Managing calendars, email s, client communications, and operational workflows with precision and efficiency.

Leadership, Bilingual Communication & Client Management

Over a decade of experience leading high-performing, Spanish-speaking teams in customer service and technical support.
Skilled in coordinating international client relationships, ensuring seamless communication, and aligning operational performance with business objectives.
Advanced fluency in Spanish and English, with proven ability to bridge language and technical gaps.
Expertise in team leadership, bilingual client support, and administrative assistance in dynamic environments.

I’m Jhon Rhovic Lontoc, a GoHighLevel (GHL) Automation Specialist with over 5 years of experience helping service-based businesses and agencies streamline operations, automate workflows, and scale efficiently. I focus on building systems that not only look good but are designed to convert leads, automate follow-ups, and improve overall client flow.

I specialize in developing high-converting funnels, optimizing CRM systems, and creating automated lead generation and nurturing sequences. I also handle client onboarding, pipeline management, and AI-powered follow-up systems using SMS, email , and chatbots. My goal is always to reduce manual work while increasing efficiency and conversion rates.

Throughout my experience, I’ve helped businesses increase conversions by up to 30%, improve response time and CRM efficiency by 25%, and save more than 10 hours per week through automation. I’ve worked with clients in industries such as insurance, medical spas, chiropractic clinics, and digital marketing, managing both backend systems and client-facing communication.

I also bring strong experience in commercial insurance processing, including ACORD forms, Certificates of Insurance (COIs), and CRM management using Agency Matrix, which has strengthened my attention to detail and ability to handle complex workflows.

I hold a degree in Business Administration major in Human Resource Management and was recognized as Top 1 Nationwide (CHRA, HREAP 2025). Fluent in English and Spanish, I communicate clearly and work efficiently with diverse clients.

If you’re looking for someone who can turn your processes into a streamlined, automated system that drives real results, I’m ready to help.

I am a motivated and detail-oriented professional with experience in customer service, chat and email support, graphic design, bookkeeping, and social media marketing. With a customer-first mindset, I provide timely, efficient, and empathetic support across multiple communication channels while maintaining professionalism and care.
As a Spanish Bilingual Virtual Assistant in real estate, I specialize in technical support and social media marketing, helping businesses maintain seamless operations and a strong online presence. I create engaging content, manage social media accounts, and assist with technical platforms, ensuring consistent communication and brand growth.
Alongside strong communication and problem-solving skills, I handle bookkeeping tasks such as recording transactions, reconciling accounts, managing invoices, and preparing financial reports. I am skilled in using Microsoft Excel, Google Workspace, QuickBooks, CRM platforms, and social media tools, ensuring accuracy and efficiency in every task.
What sets me apart is my ability to combine organization, creativity, and adaptability. Whether supporting customers, managing back-office operations, or delivering design solutions, I am committed to meeting deadlines and exceeding expectations.
If you’re looking for a dependable professional who can manage your support, administrative, and digital marketing needs with accuracy, creativity, and care, I’d be glad to contribute to your team’s success.

I am a Bilingual Spanish-English Intake Specialist with over 5 years of experience in the BPO industry, specializing in Legal Intake, Customer Service, Collections, Healthcare, and Financial Accounts. I recently worked with a U.S. Employment Law Firm where I handled client screening, case evaluation, appointment scheduling, CRM management, and inbound/outbound calls.

I am experienced in client communication, lead qualification, case management systems, and providing compassionate support to potential clients. My background in collections and financial accounts has strengthened my negotiation, problem-solving, and conflict resolution skills.

I specialize in handling inbound and outbound client communications, qualifying leads, scheduling consultations, managing CRMs, and providing exceptional customer service. My background has helped me develop strong communication, problem-solving, and organizational skills while maintaining professionalism and empathy with every client interaction.

I am reliable, detail-oriented, and results-driven. I am looking for a long-term opportunity where I can contribute my skills as a Legal Virtual Assistant, Intake Specialist, or Customer Support Representative while continuing to grow professionally.

I understand the importance of protecting a firm’s reputation, converting quality leads, and maintaining organized case pipelines. I am dependable, results-driven, and committed to delivering high-quality work with minimal supervision.

I am proficient in CRM management, appointment scheduling, client intake, data entry, lead follow-up, email management, and administrative support. My goal is to help businesses improve client experience, increase conversions, and streamline daily operations.

I am seeking a long-term partnership with a firm that values professionalism, efficiency, and strong communication.

Bilingual (Spanish–English) Customer Service Associate with 6 years of experience supporting U.S. and Canadian clients in high-volume call center environments. Skilled in inbound call handling, directory assistance, and payment verification. Proven ability to meet QA and AHT targets while maintaining high customer satisfaction in fast-paced settings.

Results-driven Sales & Client Success Leader with 8+
years of experience in B2B sales support, call center
operations, financial processing, and people
management.
I specialize in turning conversations into conversions,
building long-term client relationships, and leading
high-performing teams to exceed KPIs in customer
satisfaction, accuracy, and retention.

Bilingual Customer Support Agent | English & Basic Spanish | Dental & Healthcare Support | Appointment Scheduling

As a dedicated customer support specialist with more than 5 years of experience I excel in delivering exceptional service and ensuring customer satisfaction. My expertise spans various aspects of customer support, including efficient communication, empathy and problem-solving, technical proficiency, time management, adaptability, and customer relationship building.

I have 1.5+ years of experience in administrative support and virtual assistance, handling scheduling, record management, and customer communications in fast-paced environments.
I’ve managed 50+ weekly inquiries, coordinated follow-ups, and kept operational records accurate and updated for daily use.

ABOUT ME

I’ve successfully recruited 50+ candidates across the US, Canada, UAE, and Qatar, managing full-cycle hiring—from sourcing and screening to onboarding. I also support lead generation and data analysis to help businesses grow their talent pipeline and outreach efforts.

I help business owners, startups, and growing teams hire top talent faster, generate qualified leads, and streamline operations through structured sourcing, efficient coordination, and data-driven decision-making.

With hands-on experience in HR administration, payroll, freelance recruitment, and lead generation, I specialize in identifying high-quality candidates and prospects while keeping processes organized, scalable, and results-focused. I leverage data tracking, reporting, and analysis to improve hiring efficiency, outreach performance, and pipeline visibility.

Core Recruitment & Lead Generation Support:
• Candidate sourcing (LinkedIn, Indeed, job boards, Boolean/X-ray search)
• Lead generation (LinkedIn, Apollo, web research, data scraping)
• Resume screening & candidate pre-qualification
• Prospect research & contact list building
• Phone screening & interview coordination
• ATS & CRM/database management
• Pipeline tracking & recruitment & outreach reporting

HR, Payroll, Data & Administrative Support:
• Employee documentation & onboarding support
• Payroll processing & HRIS systems
• Calendar management & coordination
• Data tracking, reporting, and analysis (recruitment & leads)
• Process improvement using data insights

I’m detail-oriented, highly organized, and results-driven. I don’t just fill roles—I help businesses build strong teams, generate quality leads, and optimize HR and recruitment processes through data-driven strategies.

If you're looking for someone who can support your recruitment, lead generation, HR operations, and data analysis, I’d love to help your team scale efficiently.

Hey there! I’m Jhannel, but you can call me Jaji. I currently work as an Appointment Setter and Intake Coordinator for a U.S.-based mental health practice, helping turn referrals into confirmed, smoothly scheduled sessions.

I handle 70-90 patient inquiries daily, working with both complete and partial information to make sure nothing falls through the cracks.

What I do best:

- Bilingual Patient Communication (English & Spanish)
- Telehealth & In-Person Scheduling
- Outbound & Inbound Patient Calls
- Insurance Verification & Eligibility
- Psychiatric & Therapy Appointment Coordination
- Patient Intake & Onboarding
- MAS Transportation Coordination
- HIPAA-Aware Operations

If this sounds like the kind of support your practice could use, feel free to reach out. Nos vemos!

Total of more than 7 years as a customer service representative that handled different accounts. Recent experience was a full billingual Spanish speaker for a financial account with a 1year and 4months in total.

I am a dedicated and results-driven professional with over 10 years of experience in customer service, sales support, education, and administrative functions. Fluent in English, Spanish, and Filipino, I have extensive experience assisting clients through phone, email , chat, and CRM platforms while maintaining high standards of customer satisfaction.

My professional background includes working with US-based companies in customer service, financial services, sales support, and lead management. I have experience handling inbound and outbound communications, resolving customer concerns, processing account information, managing email correspondence, conducting follow-ups, and supporting business operations through various CRM and remote-work systems.

In addition to my customer service expertise, I possess strong organizational and data management skills, making me well-suited for Virtual Assistant, Data Entry, Customer Support, and Administrative Support roles. I am highly adaptable, detail-oriented, tech-savvy, and committed to delivering accurate and efficient work while meeting deadlines.

Customer Service and Sales Professional with 10 years of experience in the BPO industry. Skilled in customer support, sales, billing, and account management. Possess conversational Spanish communication skills and continuously improving language proficiency through ongoing study. Trained in logistics and truck dispatch operations. Experienced in remote work environments, CRM systems, and delivering excellent customer service.

I am a licensed Pharmacist and a Spanish Bilingual with a strong background in Clinical and Community Pharmacy. I have extensive experience in patient care, documentation, and handling medical records, which makes me highly equipped for remote healthcare roles such as medical scribing, virtual assistance, and administrative support.

With excellent attention to detail, strong communication skills, and proficiency in medical terminology, I ensure accurate transcription and efficient management of healthcare documents. I am also tech-savvy, adaptable, and committed to providing high-quality service to help clients meet their goals.

I am passionate about supporting healthcare professionals and improving patient outcomes through organized and reliable virtual assistance.

Let's work together to make your practice more efficient and your workload lighter.

Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.

Guide them on what they need to do

I am a reliable Real Estate Virtual Assistant with 4 years of experience supporting property management, scheduling, customer support, and outbound sales operations. I specialize in appointment setting, cold calling, and telemarketing, with a strong ability to manage calendars, coordinate schedules, and ensure smooth day-to-day operations.

I also handle data entry and reporting using Microsoft Excel, ensuring accurate and organized records for better decision-making. I am fluent in English with basic Spanish skills, detail-oriented, professional, and committed to clear communication and consistent, high-quality results.

Hello, my name is Irina Kyle C. Demit. I’ve been in the HR industry for over 8 years, and am currently an Onboarding & Compliance Specialist at AG Globe Services. I am an experienced professional with a strong background in onboarding and compliance and have a passion for creating a positive experience for new employees as they join the organization.

A highly motivated, confident and professional individual with exceptional multi-tasking
and organizational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with customers.

I am a Business Administration graduate majoring in Financial Management currently applying as a Spanish Bilingual Agent. I have experience in customer service and administrative support, with a strong ability to handle client concerns, manage documents, and maintain accuracy in fast-paced environments.

- Spanish Bilingual (Conversational)
- Customer Service Representative in a healthcare billing account
- Handled billing inquiries, payment concerns, and account clarifications
- Assisted customers in understanding statements, charges, and adjustments
- Maintained accurate and organized records of all customer interactions
- Bureau of the Treasury (BTr) Internship experience in administrative support
- Prepared official documents such as Confirmation Letters and ATAP
- Managed professional email correspondence with timely responses
- Performed data entry and transaction tracking using Microsoft Excel
- Strong proficiency in Microsoft Word and Excel for daily tasks
- Excellent attention to detail, accuracy, and problem-solving skills
- Reliable, adaptable, and able to work efficiently in remote and fast-paced settings

Consist of interacting with customers to provide information in response about inquiries about products, insurance or services and to handle and resolve complaints.
Se tting appointment ensuring customer satisfaction and providing professional support for customers.

I’m a Spanish-English bilingual Virtual Assistant with experience in customer support, handling both inbound and outbound calls. I specialize in managing different types of customer inquiries, from basic concerns to more complex Tier-level issues, while maintaining a professional and empathetic approach.I’ve worked across multiple lines of business, assisting customers and couriers with order status, account concerns, and real-time problem resolution. Because of this, I’ve developed strong multitasking skills and the ability to adapt quickly in fast-paced environments.I’m confident communicating in both English and Spanish, ensuring clear and effective support for a wide range of clients. My goal is always to provide efficient service, build trust with customers, and contribute to overall team performance.

Can do bookkeeping, overall admin task, email support, customer service and data entry.

Data Analyst with 1+ years of hands-on experience in business intelligence, data storytelling, and stakeholder engagement, complemented by 6+ years of analytics-driven commercial experience in technical sales. Proven track record of translating complex data into actionable insights using SQL and Business Intelligence tools (Power BI, Tableau, DOMO). Experienced in collaborating with cross-functional and international teams to deliver high-impact dashboards and executive-level presentations that enable data-driven decision-making across organizations globally.

Facilities Coordinator with extensive experience in maintenance coordination, work order management, vendor relations,
customer service, and operations support. Proven ability to coordinate maintenance requests, service schedules,
contractors, vendors, and clients from initiation through completion. Skilled in managing multiple priorities, resolving
service issues, maintaining accurate documentation, and ensuring timely service delivery. Strong background in
stakeholder communication, customer support, and operational coordination, with proficiency in Microsoft Office, Google
Workspace, Salesforce, Zendesk, and RingCentral.

I am a highly skilled and versatile professional with extensive experience across property management, real estate, customer service, administrative support, sales, online marketing, and content creation. My diverse background has allowed me to develop strong problem-solving abilities, excellent communication skills, and expertise in various business operations.

Core Skills & Expertise:
Bilingual (English & Spanish) with basic French proficiency – Excellent in communicating with diverse clients and tenants.
Property Management & Real Estate Support – Extensive experience in rent collection, tenant communication, maintenance coordination, leasing, and property listings. Proficient in Rent Manager, Entrata, Hostaway, and other property management software.
Customer Service & Administrative Support – Skilled in handling tenant inquiries, processing documents, managing appointments, and record-keeping. Familiar with Help Scout, Fresh Desk, Ring Central, Dialpad, Asana, Slack, and other CRM platforms.
Sales & Online Marketing – Experience in inside sales, lead generation, email marketing, digital content creation, and SEO to boost online visibility.
Teaching & Course Development – Former ESL & bilingual teacher, experienced in creating educational modules, eBooks, and online courses.
Technical & Financial Analysis – Background in service desk support, technical troubleshooting, mortgage financial analysis, and research & documentation.

Work Experience Highlights:
Assistant Property Manager & Virtual Property Support Agent (Lucky Communities, 2021-2025) – Managed tenant communication, rent collection, leasing, maintenance coordination, and property onboarding.
Virtual Assistant – Sales & Customer Service (Real Estate & eCommerce, 2018-2021) – Handled cold calling, lead generation, email outreach, and client support.
Teaching & Educational Content Creation (Former ESL & Bilingual Teacher) – Specialized in language instruction, curriculum development, and training materials.

I am tech-savvy, detail-oriented, and highly adaptable, thriving in fast-paced, remote work environments. I am seeking long-term opportunities where I can leverage my skills in property management, customer service, and digital marketing while continuously growing and contributing to a company’s success.

Experienced customer support specialist with 4 years in telecommunications, retail, and sales, handling high-volume interactions and resolving concerns with efficiency and professionalism. Adept at problem-solving, upselling, and maintaining strong client relationships to drive satisfaction and business results.

I started my career as English Customer service representative but as
the time goes by I hungered for growth, that is why I decided to learn Spanish and become a Bilingual Customer Service Rep. But I did not limit my self for that role, after 4 years of working as Bilingual CSR I got hired as a Spanish/English translator for a VA company and couple of months passed I was promoted to a Case Management role (Virtual Assistant). A year later I found myself taking another path as I find myself another job to maximize my skills, as a Bilingual Lead Verifier in a Law Firm.

Bilingual (English & Spanish) | Administrative Support Expert | Detail-Oriented & Reliable

Hi, I’m Renzo R. De Castro , a highly organized and resourceful Virtual Assistant with a strong background in administrative support, customer service, sales, and corporate training. With years of experience handling executive tasks, managing operations, and streamlining workflows, I help businesses and entrepreneurs stay productive and focused on growth.

What I Can Do for You:
* Administrative & Executive Support – Email & Calendar Management, Travel Planning, Document Preparation
* Data Management & Research – Data Entry, Database Organization, Internet Research
* Customer Service & CRM Management – Client Communication, Handling Inquiries, Appointment Setting
* Process Documentation & Workflow Optimization – SOP Creation, Process Improvement
* Project & Task Management – Using tools like Trello

Why Work With Me?
* Detail-Oriented & Organized – I ensure tasks are handled efficiently and deadlines are met.
* Proactive & Problem-Solver – I anticipate needs and offer solutions before issues arise.
* Excellent Communication Skills – Fluent in English & Spanish, allowing me to assist diverse clients.
* Tech-Savvy & Quick Learner – Skilled in Microsoft Office, Google Workspace, CRM tools, and Xero Bookkeeping.

Whether you need an extra set of hands to manage your day-to-day operations or a trusted executive assistant to handle your most critical tasks, I’m here to help! Let’s discuss how I can support your business and help you achieve your goals.

Let’s connect! Send me a message, and let’s make things happen.

I’m passionate about providing excellent service and making sure every interaction is handled with care. I take pride in being attentive, reliable, and focused on meeting each customer's specific needs, ensuring a positive experience every time.

I am a professional with 11 years of experience in various industries, including sales, customer service, and quality assurance. I have a proven track record of ensuring product quality, reliability, and safety, with a focus on improving processes and procedures to increase efficiency. I'm quick-thinking, goal-oriented, trustworthy, and adaptable, and I always strive for a job well done.

These are my skills;

Attention to detail
Account management
Time management
Critical thinking
Adaptability
Root cause analysis
Quality Assurance
Customer service
Multitasking
Confidentiality
Tech-savvy
Familiar with Microsoft Office
Familiar with Canva
Familiar with Slack and Zoom
Web research


Above is just a snapshot of what I can do. Please give me a chance to help you grow your business.

That being said I would be happy to schedule a meeting with you to cover all the bases.


Thank you for checking out my profile. Have a great day ahead!

I specialize in optimizing cash flow for business owners through top-notch accounting and bookkeeping services. Let me handle the numbers, so you can focus on steering your business to success.

I am a highly organized and detail-oriented Bilingual Professional (Spanish–English) with strong experience in property management, administrative support, legal assistance, and customer service. I have successfully managed short-term rental properties for international clients through platforms such as Airbnb, Booking.com , and VRBO, handling guest communications, reservations, check-ins/outs, and conflict resolution to ensure excellent client satisfaction.


My career background includes serving as a Property Manager in Spain and the U.S., Executive Assistant to a City Councilor, and Legal Assistant at a law office. I also worked as a Disbursing Officer II in government service, specializing in financial management and compliance.


Core Skills:



Virtual Assistance & Administrative Support
Property & Client Management (Airbnb, Booking.com , VRBO)
Bilingual Communication (Spanish & English)
Legal Research & Document Drafting
Financial Recordkeeping & Disbursement
Customer Service & Conflict Resolution
Microsoft Teams, Google Workspace & Booking Platforms





I am fluent in English, conversational in Spanish, and a native Filipino speaker. With my diverse professional background, strong organizational skills, and commitment to delivering results, I can provide reliable and efficient support for businesses and clients worldwide.

I am a motivated Biology undergraduate student with strong communication, organization, and problem-solving skills. As a multilingual individual fluent in English and proficient in Spanish, I can effectively handle diverse tasks and interact with people from different backgrounds. My experience includes data encoding, document organization, creating PowerPoint and Excel materials, assisting in classroom and laboratory activities, and supporting administrative work. Detail-oriented, adaptable, and reliable, I aim to deliver quality results and contribute efficiently to any team or project.

Seasoned and results-driven professional with a comprehensive background in customer service. Proven expertise in delivering exceptional service through effective communication, active listening, and adept problem resolution. Known for displaying empathy and adaptability in addressing customer needs, with a track record of successfully navigating challenging situations.

I am a bilingual (English/Spanish) Care Coordinator and Customer Service professional with over 9 years of experience supporting US-based healthcare and home health operations remotely.
Most recently, I worked for 3+ years as a Bilingual Case Coordinator for Affinity Homecare (US client via Upwork), where I handled the full coordination cycle, from patient intake and telephone assessments to care plan documentation, caregiver scheduling, and continuity follow-ups. I am experienced with EVV platforms including HHAExchange and Mobile Caregiver.

If you are looking for someone who is hardworking, willing to learn, open-minded, goal/result oriented, flexible, detailed oriented, and who sees to it that every work or task is given, is done in an effective and efficient manner, please consider what I have to offer.
Looking forward to and excited to work with you.
My Specialties include:
-Property Management
-Booking.com
-VRBO
-Airbnb
-Hostaway
-Breezeway
-Appointment Setting
- Cold Calling
- Inbound/Outbound Calling
-Data Entry
- Amazon
-Shopify
-eBay
-Oberlo
- Ecommerce
- Encoding
- B2B Lead Generation
- B2C Lead Generation
- Sales
- Managing Sales
- Assisting Customers
-Multilingual Specialist (Chinese Mandarin, Spanish)
- Lead Generation
- Email & Phone Number Research
- Potential client's research
-collection specialist
-auto financial
-Real estate/appointment setting

My name is Maria Rizza Aliaga. I am from Bulacan.
I am excited to apply for the Customer Service Representative (Spanish Bilingual) with proven experience supporting diverse clients in both English and Spanish, I bring strong communication skills, cultural awareness, and a dedication to delivering exceptional customer experiences. I also work in Breezeway is a managing vacation rentals. I organize and track housekeeping, maintenance tasks, and property inspections to make sure rentals are clean, safe, and ready for guests.
I also work in Intel assist as a CSR acts as a bridge between the company and Spanish-speaking customers, making sure they receive clear, polite, and accurate assistance. Also Intel Assist helps customers by answering questions, solving problems, and providing support in both English and Spanish through phone, chat, or email . And as Appointment Setter in a solar company contacts potential customers in English and Spanish to educate them about solar energy and schedule appointments for solar consultants or sales representatives. Also we focus on qualifying leads and booking appointments with homeowners who are interested in installing solar panels. And last A Spanish Bilingual Telemarketing Executive contacts potential clients in both Spanish and English to introduce Learn to Trade Asia Pacific?s financial education programs. The goal is to generate interest, qualify leads, and book appointments or enrollments for training sessions or consultations.

I am an experienced Customer Service Representative dedicated to providing excellent customer service. Interact with customers through phone, email and chat regarding their appointments, claims, billing concerns, insurance coverage and benefits. I am Your reliable partner in performance and success.

Reliable and detail-oriented Virtual Assistant and Customer Service Specialist, fluent in both Spanish and English, with a strong background in delivering exceptional support to clients and customers across diverse industries. I offer a well-rounded skill set that includes multichannel customer service, email and chat support, technical assistance, and sales engagement, all executed with professionalism, empathy, and efficiency.

With extensive experience in remote work environments, I am proficient in handling a wide range of administrative tasks, including email management, customer support, and billing inquiries. My bilingual communication skills allow me to build strong relationships with Spanish and English speaking clients, contributing to increased customer satisfaction and business success.

Key Skills
- Bilingual Communication (Spanish & English)
- Customer Service Excellence
- Technical Support
- Problem Solving & Conflict Resolution
- Email Management and Chat Communication
- Sales and Cold Calling
- Remote Work Efficiency
- Time Management & Organizational Skills

Services Offered
- Phone, Email & Live Chat Customer Support
- Spanish-English Bilingual Assistance
- Technical Issue Troubleshooting
- Billing & Payment Arrangements
- Email Inbox Management & Organization
- Sales Agent Support & Lead Generation
- Administrative Support & Task Management

Hello, and welcome to my profile! I am an experienced Bilingual (Spanish & English) Virtual Assistant with expertise in Customer Service, Bookkeeping, Social Media Management, and AI-driven automation. I have worked in diverse industries including law firms (immigration & civil), dental offices and Us dental insurance, and real estate/property management, providing reliable and professional support tailored to each sector.
I excel at:


Customer Support & Administration: Managing phone, chat, and email inquiries, appointment scheduling, client follow-ups, and CRM management.


Bookkeeping & Financial Tasks: Tracking expenses, invoicing, reporting, and using accounting software efficiently.


Social Media & Marketing: Creating, scheduling, and optimizing content to increase engagement and visibility.


AI & Workflow Automation: Implementing tools to streamline repetitive tasks and improve productivity.


Tools & Platforms I Use:


CRM & Scheduling: Dentrix, HubSpot, Zoho, Salesforce, Appointy


Accounting & Bookkeeping: QuickBooks, Excel, Google Sheets


Communication & Collaboration: Slack, Zoom, Microsoft Teams, Gmail, Outlook


Social Media & Marketing: Canva, Meta Business Suite, Buffer, Hootsuite


AI & Productivity: ChatGPT, Zapier, Notion, Trello, Asana


I am highly organized, detail-oriented, and thrive in fast-paced environments. My goal is to provide top-quality support that helps businesses run smoothly, grow, and keep clients satisfied.

- Proficient in Microsoft Office Applications ( Ms Word, Excel, Outlook )
- With Good Communication Skills Multi-Lingual( English, Spanish and Basic Portuguese )
- Proficient in SAP, Oracle, systems
- Ability to work independently
- A multi - tasker, customer service oriented
- Data Entry Skills
- Auditing
- Account Reconciliation
- SOP documentation
- Accounts Payable Management
- Customer Support

I've spent the last 20 years in the BPO industry handling specialized roles in banking and finance, accounts payable, everything from email support and customer service with inbound and outbound phone calls, all while communicating fluently in English, and conversational in Spanish.

I'm also a Civil Engineering graduate with a background in AutoCAD and estimates.
In my spare time, I run my own channels on YouTube
My Social Media accounts:
https://www.youtube.com/@DogTailsAndTales (Narrative Video Channel)
https://www.youtube.com/@MarkQuinto (Musical Covers)
https://www.tiktok.com/@qdad007 (Tiktok Channel of Qdad)
https://www.youtube.com/@thecheatingchronicles33 (AI Generated Drama Stories)

¡Hola! I’m a bilingual Virtual Assistant fluent in English and Spanish, ready to bring energy, organization, and reliability to your team! I love helping busy professionals stay on top of their tasks—whether that’s managing schedules, handling email s, doing research, or communicating with clients in both languages. I’m a fast learner, detail-oriented, and comfortable with a variety of online tools. My goal is to make your day smoother, your workflow easier, and your business run like clockwork. Let’s team up and get things done!

Making Sales & Support Seamless, So You Can Focus on Growth
Hi! I’m Shaira, a Customer Service & Sales Specialist here to help you connect with clients, close deals, and keep your business running smoothly. From phone-based sales and lead qualification to appointment setting and client support, I’ve got you covered.
I help busy professionals save time, boost revenue, and strengthen customer relationships. Whether it’s handling calls, qualifying leads, or guiding clients through complex products, I make sure every interaction adds value so you can focus on the bigger picture.
Here’s How I Can Help:
* Customer Service & Support: Professional, empathetic, and solution-focused communication
* Sales & Lead Qualification: Turning prospects into opportunities with clear, persuasive outreach.
* Appointment Setting & Telemarketing: Keeping your pipeline active and organized.
* Mortgage & Financial Support: Explaining products clearly and helping clients make confident decisions.
Let’s work together to lighten your workload, grow your business, and deliver results. I’m here to help you succeed!

Hi, I’m Jess! I’m new to freelancing but eager to focus on Data Entry. I’m comfortable using Microsoft Word, Excel, and Google Sheets. I’m detail-oriented, organized, and quick to learn, making sure records and documents are accurate and handled carefully.

With over 10 years of experience in customer service, administrative support, and client relationship management, I help businesses stay organized, responsive, and efficient.

I specialize in email management, calendar coordination, data entry, CRM management, customer support, lead follow-up, and task organization. My background includes supporting executives, managing client communications, handling sales support activities, maintaining accurate records, and ensuring smooth day-to-day operations.

I am proficient in tools such as Salesforce, Google Workspace, Microsoft 365, Asana, Trello, ClickUp, Notion, Slack, Zoom, Canva, ChatGPT, and other productivity platforms. I am also bilingual in English and Spanish, allowing me to communicate effectively with a wider range of clients and customers.

Customer Service Professional with nearly 4 years of experience supporting U.S.-based customers in fast-paced, high-volume environments. Skilled in customer communication, problem resolution, appointment coordination, status updates, and handling time-sensitive inquiries while maintaining a high level of customer satisfaction.
Complementing this experience is specialized training in freight brokerage, truck dispatching, and logistics coordination, including load tracking, carrier communication, freight rate negotiations, FMCSA regulations, Hours of Service (HOS), transportation documentation, LTL/FTL operations, equipment types, and accessorial services. Knowledgeable in freight workflows and industry best practices, with exposure to platforms such as Ascend TMS, DAT One, DOFT, Trulos Dispatch, Trucker Path, and Amazon Carrier Central through instructor-led training and system demonstrations.
Recognized for strong communication, attention to detail, organization, adaptability, and problem-solving skills, with the ability to coordinate effectively with customers, drivers, carriers, technicians, and internal teams. Experienced working with U.S. customers and comfortable supporting remote operations across different time zones. Based in the Philippines and available for remote opportunities in Freight Virtual Assistance, Track & Trace, Dispatch Support, Logistics Coordination, and Customer Service.

You don't need another task-taker. You need a strategic partner who runs operations while you lead growth.

I'm Pamela, a bilingual (English/Spanish) Executive Virtual Assistant and Operations Specialist with 2–5 years of experience supporting CEOs and founders in the HealthTech, biohacking, and wellness industry. I handle the complexity behind the scenes so you can stay focused on what moves the needle.

Here's what I bring to your team:

Executive Operations

High-stakes calendar management, executive workflow systems, trade show logistics, and global market expansion coordination — I've done it, not just listed it.

Bilingual Outreach (English & Spanish)

Professionally fluent in both languages. I handle international lead communication, Spanish-speaking customer success, and bilingual email /chat support that converts and retains.

AI-Powered Efficiency

Certified in Instantly.ai (Hypergrowth plan) for cold outreach automation. I leverage AI image generation and prompt workflows to produce marketing assets — saving clients 20+ hours per week.

Industry Knowledge — HealthTech & Wellness

I understand recovery tech, biohacking, and wellness SaaS at a technical level. No learning curve on your industry — I speak your language from day one.

Customer Support & eCommerce

1–2 years handling eBay customer support, live chat, and email escalations. I maintain brand voice, resolve disputes, and keep satisfaction scores high.

I'm available part-time or full-time (5 hrs/day). If you need someone who operates with ownership, communicates proactively, and makes your systems smarter — let's talk.

Name: Kaiser Wilhelm Rufo Specialization: Expert in multilingual communication with a focus on SpanishCurrent Role: Team Manager - Spanish at SupportNinja, leading high-performance teamsCore Strengths:Exceptional Customer Service: Proven ability to deliver outstanding support and resolutionLeadership & Team Management: Skilled in driving team success and fostering collaborationTechnical Expertise: Proficient in finance, healthcare, e-commerce, and technology sectorsAnalytical Skills: Strong problem-solving, attention to detail, and time management capabilitiesAdaptability: Comfortable working across diverse environments and handling a variety of tasksNotable Experience:Customer Resolution Specialist: Mastered complex issues at Ocwen (PHH Mortgage)Spanish Healthcare Specialist: Enhanced service delivery at WiproBilling Specialist: Streamlined processes at Valor Global Inc. in the healthcare sectorCustomer Service Innovator: Delivered top-tier support at Transcosmos Asia Inc., Sykes Asia WCC, and Nowcom Global Services LLCTeam Support Lead: Excelled in financial services at Genpact Phils. LLC, optimizing team performanceTechnical Proficiency:Tools & Software: Adept with SAP, ZENDESK, CRM Sales Force, Cisco, and other key systemsProfessional Development:Ongoing Training: Committed to continuous learning with recent language and proficiency programs.

As an aspiring Virtual Assistant, I have solid experience in the BPO Industry, with services rendered in two working languages: Spanish and English, in various professions, with efficient email , calls, and back offices managed, organized, and maintained accurately. As a detail-oriented and flexible individual, I'm excited about learning how to use different technology to allow my clients to stay ahead in whatever they do most, above all, I'm about giving support and making things easier for people I work with.

I have over a decade of experience in medical-legal administration. I am not just a generalist, but a specialist who has worked deep inside expert witness practices, QME/IME workflows, Workers' Compensation, and Personal Injury operations.

I know how these practices run because I've built and managed the systems that keep them moving; from case intake and record review to retention agreements, billing, scheduling, and attorney communication.

What I bring to your practice:

Expert Witness Support: Full case lifecycle management: intake, CRM/Dropbox organization, retention agreements, billing, scheduling, EOD reporting

Medical Record Review: I conduct thorough, legally-oriented medical record reviews for workers' compensation and personal injury cases, analyzing treatment history, diagnostic findings, and physician notes through the lens of AMA Guides and ACOEM guidelines. I identify and flag issues relevant to apportionment, MMI/TTD status, permanent disability ratings, and causation, and I organize findings in a format that's immediately usable for reports, depositions, and legal strategy. I also track page counts accurately for billing purposes, separating substantive pages from blanks and duplicates.

WC & PI Law Firm Support: Attorney correspondence, case documentation, deposition summarization, record retrieval, deadline tracking

HIPAA-Compliant Operations: Certified; experienced with eClinicalWorks, Conexem, Jane, Tebra, BodySuite, MatrixCare, IntakeQ, and multiple VoIP systems

I work with structure and precision. I don't need hand-holding, I build the systems, document the SOPs, and run the workflow so you can focus on the clinical and legal work.

If your practice needs someone who already speaks med-legal fluently and can hit the ground running, let's talk.

I am a Bilingual Speaking person ( Spanish-English ) as customer service representative.