Negotiation skills
Team Leading
Billing
Accounts Receivable
Communication skills
Computer Literate
Team Leading
Trustworthy
Resourceful
Customer Service

Highly organized and proactive Virtual Assistant with over 5 years of executive-level support and 3+ years in collections management. Experienced in managing complex calendars, coordinating virtual meetings, handling confidential information, and streamlining back-office operations. Skilled in leveraging data to improve workflows, track performance, and support decision-making.

Known for excellent communication, problem-solving, and a client-focused approach, ensuring tasks are completed efficiently and accurately in remote work environments. Committed to helping teams stay organized, productive, and focused on strategic priorities.

Key Skills

Virtual Executive Support: Calendar management, virtual meeting coordination, travel planning, expense tracking

Collections & Customer Support: Debt recovery, negotiation, compliance, client communication

Data & Operations Management: Data entry, reporting, process improvement, workflow optimization

Organization & Productivity: Time management, prioritization, attention to detail

Communication & Collaboration: Professional verbal and written communication, stakeholder coordination

Problem-Solving: Analytical thinking, issue resolution, independent decision-making

I am a motivated and detail-oriented recent graduate who is eager to contribute to a dynamic organization. I am eager to apply my skills in teaching, where I can express my teaching style to my future students. Also, I am computer literate in Microsoft Excel, Word, and PowerPoint to support the company, enhance productivity, and grow professionally within a collaborative team environment.

WORK HIGHLIGHT

-Processed customer orders accurately as a Provisioning Officer for a telecommunications company
-Handled customer concerns through email, inbound calls, and outbound follow-ups
-Provided excellent customer support by resolving service-related inquiries efficiently
-Managed billing and finance tasks, including chasing outstanding invoices and processing payments
-Resolved customer billing and payment disputes professionally and in a timely manner
-Maintained accurate records while ensuring compliance with company policies
-Worked effectively with minimal supervision while meeting performance targets

KEY SKILLS

-Customer Service & Support
-Inbound and Outbound Calling
-Email Support
-Order Processing & Provisioning
-Billing and Payment Processing
-Invoice Follow-up & Dispute Resolution
-Strong Communication Skills
-Team Collaboration
-Time Management
-Integrity & Professionalism

Resourceful, hardworking, efficient, competent, and can train effectively. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Industrial Engineer | Collections Analyst | Fintech and SaaS Specialist | 5+ years End-to-End Debt Recovery | Expert in NLS, LoanPro, & Stripe

I’m a transgender woman based in Manila, Philippines, with 15 years of professional experience in the BPO industry. I have worked as a Senior Loan Verification Officer/ Collections Officer for 5 years for an Australian Client and as a Customer Service Representative for 10 years, supporting various clients and delivering exceptional service.
I’m currently seeking a permanent, full-time work-from-home opportunity where I can contribute my skills and grow alongside a dedicated team. I consider myself a passionate and detail-oriented individual who thrives in collaborative environments. I’m always eager to learn new things and adapt to dynamic teams and work settings.
I hope to find an opportunity here where I can not only grow professionally but also work hand-in-hand with like-minded individuals to achieve success together — both in our careers and in life.
Thank you for your time and consideration. I look forward to the opportunity to work with you.

I will help you get organized and support your business day to day operations and collect what's owed! Let me be your Digital Sidekick so you can focus on what you do best.

KEY PROFESSIONAL VALUES:
Critical Thinking
Curious & Focus
Integrity

PROFESSIONAL EXPERIENCE:
4 Years Debt Collections
5 Years Customer Service Representative
1 Year Accounts Receivable
1 Year Loan Originator/Underwriter

EXPERTISE
Appointment Scheduling (google meet/zoom)
Customer Service (Phone, Email, Chat)
Google Calendar Management
Light Image editing (Canva)
Inbox/Email Management
Account Reconciliation
Accounts Receivables
Billing/Invoicing Specialist
Ad hoc tasks and more

TOOLS I USE:
Microsoft Dynamics 365 (F&O) ERP&CRM
Google Workspace (Docs,Sheets,Drive&Suite)
Google Calendar
Outlook (Outlook Calendar)
Microsoft Office (Word,Excel&Drive
Canva

COMMUNICATION:
Upgrade to see actual info , Google Chat ,Google Meet ,Messenger ,MS Teams ,Slack ,Skype ,Viber ,Zoom & Whatsapp

HOME OFFICE EQUIPMENT:
Laptop - Gen Windows 11 Desktop - i7 12th Gen Windows 11 Monitor: (1) Wide Screen 36 inches and (1) 23.8 inches diagonal Screen. Processor: AMD RYZEN 5RAM Storage: 8gm RAMStorage Capacity(SSD or HDD): 477GB Headset: Jabra Evolve 20 Noise Cancelling headset

Experienced Technical Support and Customer Service professional with over 10 years of expertise in telecommunications, mobile technology, smart devices, and financial services. Skilled in troubleshooting complex technical issues, handling escalations, and delivering effective account resolutions. Proven ability to enhance customer satisfaction, retain clients, and perform in fast-paced environments.

Seeking a challenging opportunity where i will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally.

I have great experience in sales, appointment setting, lead generation, recruitment, Admin tasks, collection, customer service, and collection accounts (inbound and outbound). I have been working at home for the past nine years now.

Results-driven customer support and claims professional with over 8 years of experience in insurance verification, warranty case management, financial collections, and quality assurance. Experienced in reviewing documentation, validating reimbursement requests, managing appointments, and maintaining accurate client records.

Currently open to remote opportunities in Virtual Assistance, Insurance Support, and Administrative roles.

Creative Writing
Office Administration
Personal Assistant
Virtual Assistant
Written and Broadcast Journalism
Microsoft Office Proficient

Detail-oriented Executive Assistant and Finance Support Specialist with strong experience in Accounts Receivable, Collections, Fraud & Claims, Customer Service, and Administrative Operations. Proven track record in managing vendor coordination, billing, payment tracking, customer communication, and financial reporting. Highly organized, proactive, and experienced in remote and hybrid environments.

Collect payments from US citizen who has debt in their credit card.