Hi, my name is -----------, but you can call me Rica. I bring with me 8 years of experience in the BPO industry and 2 years as a freelancer, with a strong background in customer service for U.S.-based clients, totaling 4 years in that specific role.
- Customer Service Rep (Phone,chat and email)- Outbound Sales- Debt Collector (1st and 3rd Party) - On-boarding Specialist- Executive Assistant- Cold Caller/Appt Setter
I'm open for a new role as long as training is provided, Im a fast learner ????I am remote ready, I have office set up at home and a fiber optic connectio, noise cancelling headset and a laptop that runs in Intel Core i5 with 8gb RAM

Results-driven Customer Service and Collections Specialist with over 18 years of combined experience in call center operations, credit management, advanced collections, and virtual assistance. Highly skilled in handling complex customer issues, negotiating payment arrangements, managing hardship cases, and supporting eviction processes with accuracy and professionalism. Recognized for outstanding performance, earning multiple awards including T-Brilliance Award and distinctions for top collections and case management. Equipped with excellent communication skills, strong analytical abilities, and a proven track record of maintaining high performance metrics in fast-paced environments. Known for dependability, strong work ethic, and the ability to learn and adapt quickly to new systems and responsibilities.

Seeking a role in a dynamic work environment with 4years experience working in BPO industry. Motivated, communicative, dedicated employee processing a strong ethic with factitious attention to details.

I am proficient in using excel (pivot and vlookup/xlookup), PPT,Word,Outlook, SAP and MYOB application and etc. l can troubleshoot simple computer problems.
I am also a fast learner ans timebounded so if there are other applications needed, I can adopt to it easily.
I can multi-task and can perform other task other than credit and collection. I am knowledgeable in General accounting, payroll and bookkeeping.
I also stand as a senior to my colleagues, assisting in process, answering questions and providing training or refreshers. I can work alone but working with a team is wonderful.

Looking for a freelancer to help you with day-to-day tasks? Look no further; I am your virtual assistant that can tick off the checkboxes on your to-do list with over 6 years of experience in an office setting. Here's a list of tasks that I can accomplish for you.

- Accounts Payable Specialist
- Data Researcher
- Email Management
- Administrative Task
- Basic social media posting
- Basic calendar management
- Communication task

I got proficient at utilizing the following tools, apps, and platforms after doing these activities for a few years:
I am always responsible and professional in all I do. I use Google Sheets, MS PowerPoint, Facebook, Instagram, Twitter, YouTube, Gmail, Grammarly, and MS Office. I like to solve problems and work hard to get things done on time. I always want people to talk to me openly and give me honest feedback. Trusting me is important in all areas of life.

Data-driven customer and content operation specialist with experience in media analist, reporting, customer support, and compliance.

We are responsible for managing the collection of outstanding debts from clients and customers.

WORK HIGHLIGHT

-Processed customer orders accurately as a Provisioning Officer for a telecommunications company
-Handled customer concerns through email, inbound calls, and outbound follow-ups
-Provided excellent customer support by resolving service-related inquiries efficiently
-Managed billing and finance tasks, including chasing outstanding invoices and processing payments
-Resolved customer billing and payment disputes professionally and in a timely manner
-Maintained accurate records while ensuring compliance with company policies
-Worked effectively with minimal supervision while meeting performance targets

KEY SKILLS

-Customer Service & Support
-Inbound and Outbound Calling
-Email Support
-Order Processing & Provisioning
-Billing and Payment Processing
-Invoice Follow-up & Dispute Resolution
-Strong Communication Skills
-Team Collaboration
-Time Management
-Integrity & Professionalism

Highly competent and attention to detail
Effective communication skills and builds good customer relations
Maintain high standards of services
Proven ability to work collaboratively with diverse group and establish ongoing relationships
Can work effectively and efficiently alone and in a team and can-do multi-tasking
Efficient in QuickBooks,
-----------, SAP software, Outlook and Slack
Has background on Xero software
Has experience in handling international client (US client)

Collection Representative

The Collector will deal with the important work of getting past-due accounts up to date. He/She will handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use his/her communication and influencing skills to figure out why a payment is late and how to fix the situation. He/She will also investigate past-due accounts by making use of tracking resources like Fast Data and Surveyor.

Content Reviewers/Moderators are responsible for the day to day management of Application or
Internet content, ensuring a quality experience is provided to millions of application or internet
users.
Responsible for evaluating online social media and advertising content in conjunction with
policy.
Visually navigate and review images and text-based content through internally developed
applications or client tools as appropriate.

GoHi, I’m Jane – a Support Specialist and Virtual Assistant with 10+ years of experience across marketing, tech, and AI operations.
I help agencies, business owners, and project teams stay organized, efficient, and results-driven.

What can I help you with:

Data Collection and Enrichment
-Detailed and organized
-Bulk data entry task

Customer & Client Support
- Email and Live Chat Support
- Client solutions
- Professional, friendly, and solutions-focused communication

Project & Operations Assistance
- Onboarding, billing, and task tracking
- Client communication and coordination
- Recruitment support (sourcing, applicant screening, test reviews)
- Calendar, Trello, and CRM management
- Inbox and email organization

Marketing & Analytics Support
- Lead generation, data research, and enrichment
- GA4 event tracking setup via Google Tag Manager (GTM)
- Reporting in Looker Studio (Organic Social, PPC)

Organization & Content Support
- File and document organization in Google Drive
- Email triaging and response scheduling
- Scheduling content uploads
- Basic Canva editing for templates and posts

Quality Assurance & Team Support
- Reviewed teammate outputs for accuracy and quality
- Delivered multiple projects weekly with consistent positive feedback

Here are the tools that I'm adept with
-Claude AI, ChatGPT, Slack, Google Analytics, Google Tag Manager, WordPress, Google Sheet, Microsoft Office, Canva, Trello, Squarespace, Notion, Zendesk, ----------- and many more

If you need a detail-oriented VA with a strong support and marketing ops background, I’d love to help!

I am an enthusiastic and detail-oriented job seeker with a strong skill set in data management, data entry, and data collection. I am also proficient in using Microsoft Word, Excel, and PowerPoint, as well as Canva. I am always eager to learn and improve, making me highly adaptable to fast-paced environments.

Experienced Operations Supervisor Debt Collector Loan Processor Customer Service Representative Lead Generator

A passionate employee that gives all his knowledge and skills to lessen his clients work load with an excellent sense of responsibility and multitasking skills. I am hoping obtain a position within an institution that will allow me to utilize my profession and that will allow me to practice my skills, knowledge and willingness to help others.

I have extensive experience managing auto loans and credit cards for US banks. I also, served as an Import/Export Coordinator, where I successfully facilitated international shipments by communicating effectively with agents, clients, shipping lines, and warehouses.