Jeopard

Customer Support VA for E-commerce Businesses | Email, Chat & Helpdesk Support

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Overview

Looking for full-time work (8 hours/day)

at $5.92/hour ($1,120.00/month)

Associates degree

Last Active

June 6th, 2026 (13 days ago)

Member Since

April 8th, 2023

Profile Description

I help small e-commerce and online businesses manage customer support operations through organized email and chat support, helpdesk management, and customer issue resolution.

I focus on handling customer inquiries clearly and professionally, tracking orders, managing support tickets, and helping customers receive accurate updates and assistance. I also provide basic Level 1 technical support and help maintain smooth communication between the business and its customers.

I use tools such as Google Workspace, Trello, Notion, Slack, Gmail, Meta Business Suite, Canva, Microsoft Office Tools, and Publer to stay organized and support daily operations efficiently.

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Systems Administration

Experience: 1 - 2 years

E-Commerce » Order processing » Order Tracking

Experience: 6 months - 1 year

Customer Support » Helpdesk Support

Experience: 1 - 2 years

Accounting » Quickbooks

Experience: Less than 6 months

Trained on Quickbooks and still open for improvements. Rest easy that I am goal-oriented and can follow to any instruction provided with minimal supervision.