Rosebell

Workforce Management/Resource Management

85 ID PROOF
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Overview

Looking for gig work

at $4.16/hour

Bachelors degree

Last Active

April 7th, 2025 (446 days ago)

Member Since

November 25th, 2019

Profile Description

I am seeking either a part-time or full-time position where I can leverage my experience while continuing to learn and grow.With 10 years of experience in the BPO industry, I possess strong communication skills and extensive knowledge of MS Office applications. I am committed to my work, uphold strong values, and am always looking for opportunities to enhance my skills further.

Top Skills

Experience: 10+ years

I have over nine years of experience with Excel, including proficiency in VBA.

Experience: 1 - 2 years

As a former capacity planner, I gathered historical data, analyzed trends, and developed and maintained capacity plans to meet a variety of service level objectives. My day-to-day tasks included collaborating with various departments and providing insights and recommendations to Workforce Management (WFM) Leadership, Operations, Talent Acquisition, and Learning and Delivery teams.

Experience: 5 - 10 years

I spent over five years in Workforce Management, starting as a Realtime Analyst, then moving to Scheduling, and finally becoming a Capacity Planner.

Other Skills

Experience: 5 - 10 years

Experience: 10+ years

Experience: 5 - 10 years

Experience: 10+ years

Experience: 6 months - 1 year

I trained myself in Power BI and produced multiple reports and dashboards that are used by key stakeholders.

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
Mandaue, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 18%
Influence: 7%
Steadiness: 41%
Compliance: 34%
English
C2(Advanced/Mastery)
Government ID
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