Hi, I’m Jocelyn, an experienced Executive Assistant, Operations & Project Management Professional with 8+ years of experience helping CEOs, founders, and growing businesses stay organized, execute priorities and run more efficiently.
I’m not just someone who checks off tasks. I anticipate needs, solve problems, connect moving parts, and build practical systems that keep projects, teams, and operations on track.
My experience spans executive support, operations management, project coordination, process improvement, SOP development, events, partnerships, podcast and content operations, web and digital support, and Amazon e-commerce operations. I’m comfortable managing multiple brands, stakeholders, deadlines, and shifting priorities in fast-paced remote environments.
WHAT I CAN HELP YOU WITH
EXECUTIVE & CEO SUPPORT
• Calendar, inbox, scheduling, and meeting coordination
• Priority tracking and executive follow-ups
• Travel and administrative coordination
• Client, partner, vendor and stakeholder communication
• Proposals, contracts, invoicing, and onboarding support
OPERATIONS & PROJECT MANAGEMENT
• Project planning, coordination, and execution
• Timeline, deliverable and stakeholder management
• Cross-functional team coordination
• SOP and workflow development
• Process improvement and documentation
• Trackers, dashboards, and operational systems
• Contractor and vendor coordination
EVENTS, PARTNERSHIPS & CONTENT OPERATIONS
• Event planning and coordination
• Founder dinners, networking events and brand activations
• Sponsorship and partnership support
• Influencer, speaker, and guest coordination
• Podcast guest outreach, scheduling and production support
• Content publishing and digital workflow management
WEB & DIGITAL SUPPORT
• Squarespace website management
• GoDaddy domain and website administration
• Website content and landing page updates
• Basic web design and development support
• Shopify and digital platform administration
AMAZON & E-COMMERCE OPERATIONS
• Amazon Seller Central and FBA operations
• Inventory forecasting and replenishment planning
• FBA shipment creation and reconciliation
• Inventory health and restock monitoring
• Flat files and bulk listing updates
• Variation and catalog management
• Listing optimization and backend keywords
• Account health and Seller Support case management
• Suppressed, blocked, restricted and stranded listing resolution
• FBA reimbursement claims
TOOLS & PLATFORMS
Project & Operations:
ClickUp • Asana • Trello • Notion • Airtable • Miro
Executive Support & Collaboration:
Google Workspace • Google Calendar • Gmail • Slack • Zoom • Google Meet • Skype •
CRM & Business Systems:
Pipedrive • Zoho • Airtable • Google Sheets
Marketing, Content & Community:
Canva • Mailchimp • Mailsuite • Typeform • Mighty Networks • Descript • Substack • Linktree • YouTube Studio • Spotify for Creators
Web & E-commerce:
Squarespace • GoDaddy • Shopify • Google Sites • Google Business Profile • Leadpages
Amazon Tools:
Amazon Seller Central • Amazon FBA • Helium 10 • Keepa • Jungle Scout • Viral Launch • Sellerboard
Automation & Productivity:
ChatGPT • Claude AI • Zapier • Make
Other Tools:
Ringostat • Microsoft Office Suite
WHY WORK WITH ME?
I bring a strong combination of executive support, operational thinking, technical adaptability and hands-on execution. I’m proactive, resourceful, highly organized and detail-oriented with the ability to see both the big picture and the small details that keep a business moving.
Whether you need someone to support a busy executive, coordinate complex projects, improve workflows, manage digital operations, or solve day-to-day business challenges, I bring ownership, structure and reliable follow-through.
If you’re looking for a dependable professional who can anticipate what’s next, take initiative and turn priorities into action, I’d love to help your business grow.
Experience: 5 - 10 years
Reporting, documentation, records, meeting coordination and operational support.
Experience: 5 - 10 years
Project planning, timelines, deliverables, stakeholder coordination and end-to-end execution.
Experience: 2 - 5 years
High-level support for CEOs and founders, managing priorities, schedules, communications, and day-to-day execution
Experience: Less than 6 months
Canva presentations, pitch decks, event materials, invitations and marketing assets.
Experience: 2 - 5 years
SOP creation, process improvement, workflow optimization, documentation and systems development.
Experience: 2 - 5 years
Daily operations, cross-functional coordination, workflow management and business execution.
Experience: 2 - 5 years
Client onboarding, stakeholder communication, CRM systems, follow-ups and relationship coordination.
Experience: 6 months - 1 year
Podcast, website, social media, and digital content workflows, publishing and distribution.
Experience: 1 - 2 years
Content coordination and platform support across Instagram, TikTok, YouTube and other channels.
Experience: 1 - 2 years
Forecasting, replenishment planning, FBA shipments, reconciliation and inventory health monitoring.
Experience: 1 - 2 years
Amazon and Shopify operations, product listings, inventory workflows and marketplace support.
Experience: 2 - 5 years
Prospect research, contact sourcing, outreach coordination, partnership leads and database management.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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