Non-Voice Support Specialist | Data Entry, Email Support & IT/ViciDial Admin

5 years providing day-to-day IT support, resolving hardware and system issues for end users. Diagnose and fix PC hardware and software problems quickly to keep users working.

Organized and managed 300+ employee records in an internal system built with AI tools. Fast, accurate record handling with clean, usable data.

Manage Windows systems, user accounts, and configurations in a live work environment.

Manage accounts, records, and system data with strong attention to detail.

Email / Help Desk Support — Respond to and resolve user issues through IT support requests.

Organize, filter, and manage data and records in spreadsheets; comfortable with sorting, basic formulas, and clean reporting.

Work with Docs and Sheets for documents and data.

Assist agents through live chat, resolving issues and answering questions quickly using my IT support background. I explain solutions clearly, stay calm under pressure, and make sure every concern is fully handled.

Create and format professional documents, reports, and letters with accurate, clean layout.

I gather accurate information online and organize it into clear, usable data. My IT background makes me detail-oriented, patient with repetitive tasks, and comfortable working with spreadsheets and records.

Create and manage user accounts and access permissions.

Use AI tools to build and troubleshoot real solutions, including an internal Employee Management System I scoped, directed, and tested (no hand-coding).

No direct tool experience yet, but I manage records daily and can learn any CRM quickly given my IT background.