IT/Technical Support & Writer

I worked as an article writer, where I created clear, engaging, and well-structured content tailored to different audiences and purposes. I researched topics thoroughly, organized information effectively, and wrote in a way that was both informative and easy to understand. My background in creative writing and scriptwriting also helped me develop a strong voice, adapt my tone as needed, and produce content that captures attention while delivering value.

I am a creative writer, which helped support me through college. I worked with a YouTube content creator as a scriptwriter for two years, where I developed engaging and well-structured content. This experience strengthened my communication skills, creativity, and ability to connect with different audiences.

I have experience working in customer support, primarily as a technical support representative in a BPO setting. I have assisted customers in troubleshooting issues with routers, modems, and VoIP/IP-based services, including NBN, PSTN, and SIP connections. I guide customers step by step while clearly explaining solutions in a way they can easily understand. I have also worked closely with network engineers to escalate and resolve more complex issues, ensuring proper coordination and timely resolution.

I am also a non-fiction writer with experience as a scriptwriter for a YouTube content creator for two years. In this role, I created clear, engaging, and well-structured scripts designed to inform and connect with viewers. I focused on organizing ideas logically, adapting tone based on the topic, and making complex information easy to understand while keeping the content engaging and audience-friendly.

I also have experience as a social media manager and listing officer in a real estate setting. As a social media manager, I created engaging captions and marketing content to promote listings and attract potential clients. As a listing officer, I was responsible for posting property listings, taking and editing photos for advertisements, and ensuring all details were accurate and appealing. I also interacted with potential customers, answered inquiries, and helped schedule property viewings, which strengthened my communication, marketing, and client engagement skills.

I worked as a data annotator, where I was responsible for accurately labeling and categorizing data according to detailed guidelines. This role required strong attention to detail, consistency, and the ability to follow instructions precisely. I handled large volumes of data while maintaining high accuracy, helping improve the quality and performance of AI models.

I am a fiction writer with a passion for creating engaging and emotionally driven stories. I enjoy exploring complex characters and relationships, often blending romance and suspense to keep readers invested. My writing experience has helped me develop strong storytelling skills, creativity, and the ability to express ideas vividly, allowing me to connect with readers and bring stories to life.