Technical Engineer Support (Chat/Email/Calls)

Provided Tier 2 technical support for internet and phone services by troubleshooting customer issues through phone and email. Investigated technical concerns, documented findings, coordinated with internal teams, and managed support cases from initial contact through resolution while ensuring timely updates and customer satisfaction.

Responded to customer inquiries through email by providing clear, professional, and solution-focused assistance. Managed support tickets, documented case progress, followed up on pending concerns, and ensured each case was resolved accurately before closure.

Provided administrative and customer support by managing property listings, updating records in Microsoft Excel, communicating with property owners through phone calls, email, and social media, and ensuring accurate documentation. Assisted with daily operations by organizing information, maintaining databases, and supporting marketing activities.

Created engaging marketing posts and property advertisements using Canva. Published listings across multiple online platforms and social media channels to increase visibility and attract potential buyers and renters.

Managed customer cases from initial investigation through final resolution by coordinating with multiple teams, providing regular updates, and ensuring all concerns were fully addressed before closing each case.

Designed promotional graphics, edited marketing materials, and created visually appealing social media content and property advertisements using Canva.

Experienced in creating, updating, prioritizing, and resolving support tickets while maintaining accurate documentation and ensuring timely follow-ups until case completion.

Created and maintained property listings across multiple online platforms by uploading property information, writing descriptions, editing images, and ensuring listing accuracy.

Used Jira to track technical issues, collaborate with internal teams, monitor progress, and support efficient issue resolution.

Conducted online research to identify property owners interested in selling or renting their properties. Reached out to potential clients, verified listing information, and generated qualified leads to support business growth.

Delivered excellent customer support by addressing technical concerns, explaining solutions in an easy-to-understand manner, managing escalations, and maintaining positive customer relationships. Demonstrated empathy, active listening, and strong problem-solving skills while meeting service expectations.

Utilized Microsoft Excel to organize, update, and maintain property databases, monitor listing status, and ensure accurate record management. Gain a certificate to improve my skills.

Accurately entered, updated, and maintained property information using Microsoft Excel while ensuring data consistency and accuracy. Organized records, monitored listing statuses, and performed regular updates to keep databases current.

Communicated professionally with property owners through phone calls, email, and social media to verify listing information, provide updates, and build positive client relationships.

Managed customer tickets using Zendesk, documenting interactions, tracking case progress, assigning tasks when necessary, and ensuring timely resolution and proper case closure.