Software Quality Assurance professional with over 10 years of experience in manual testing of web, desktop, enterprise, and embedded software applications across the insurance, finance, data management, and automotive industries.

My experience includes creating test plans and test cases, executing functional, regression, smoke, integration, and end-to-end testing, documenting software defects with clear reproduction steps, verifying fixes, and supporting software releases throughout the Software Testing Life Cycle (STLC).

I have worked closely with developers, business analysts, and project teams to identify defects early, validate solutions, and help deliver stable, high-quality software. I am experienced with Agile and Waterfall development environments and have hands-on experience using JIRA, HP ALM / Quality Center, TestLink, Bugzilla, Confluence, SoapUI, and Oracle SQL Developer.

In my current remote role as an Operations Quality Assurance Analyst, I perform quality reviews of web-based insurance application forms, validate digital workflows, and ensure applications meet business requirements before client delivery.

I am currently seeking remote Software QA opportunities where I can contribute my experience in manual software testing, structured QA processes, and collaborative problem-solving to help deliver reliable software products.

Core Skills: Software QA Testing • Manual Testing • Functional Testing • Regression Testing • Smoke Testing • Integration Testing • Test Planning • Test Case Design • Bug Tracking • Defect Reporting • Web Application Testing • Desktop Application Testing • JIRA • HP ALM • TestLink • Bugzilla • SoapUI • Oracle SQL Developer

Hi, I’m Arlene, a Manual QA Tester with 8+ years of experience testing web and mobile applications in Agile environments.

I help teams deliver stable, high-quality releases by identifying bugs early, validating features, and ensuring everything works as expected before launch.

In my previous role, I worked in a startup-style environment where testing was done directly from Jira user stories and acceptance criteria. This allowed me to focus on real user scenarios, adapt quickly to changes, and ensure features were properly tested even without heavy documentation.

Here’s how I can support your team:
- Manual testing for web and mobile applications
- Bug tracking and clear documentation (Jira)
- Regression testing before releases
- UI/UX validation and usability checks
- Testing based on user stories and acceptance criteria

I also have experience supporting sprint coordination, including stand-ups, task tracking, and keeping small teams organized and on schedule.

I’m detail-oriented, reliable, and comfortable working independently in remote setups. I make sure issues are clearly documented so developers can easily reproduce and fix them.

If you’re looking for someone who can thoroughly test your product, catch issues early, and help ensure a smooth user experience, I’d be happy to support your team.

As a Top-Rated plus Upwork Professional with a decade of experience in technical and customer support, I deliver exceptional service that drives client satisfaction and operational efficiency. My career is built on three pillars:

1. Proven Performance & Client Trust
Top-Rated Plus Member: Consistently receive 5-star ratings and rapid response times, ensuring seamless communication and project success.
NPS Leader: Achieved outstanding Net Promoter Scores (NPS) in Level 2 support roles for industry leaders like QuickBooks, Sprint, GoDaddy, Heymarvelous, and Foxit eSign.

2. Technical & CRM Mastery
Web & System Expertise: Resolve complex issues with email, DNS, hosting, and cloud platforms.
Tool Proficiency: Skilled in JIRA Service Management, Salesforce Service Cloud, Google Workspace, Zendesk, Intercom, ServiceNow, Slack, and more.
Automation & Efficiency: Leverage tools like Zapier and WHMCS to streamline workflows and reduce client overhead.

3. Client-Centric Approach
Problem-Solving Focus: Deliver tailored solutions for technical troubleshooting, CRM optimization, and customer satisfaction.
Adaptability: Quick to learn new systems and adapt to evolving client needs.

Why Work With Me?
Reliability: 96% job completion rate and consistent on-time delivery.
Communication: Clear, proactive updates to keep projects on track.
Passion for Growth: Outside of work, I apply the same precision to Korean Natural Farming (KNF) and sustainable gardening—turning challenges into thriving results.

Let’s collaborate to elevate your support operations. I’m ready to bring my expertise to your team!
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Looking for someone you can trust to support your business - HIRE ME

- Executive & Ops Support
- Bookkeeper & Admin Support
- Project Management & Agile

What I can do for you

Executive and Operations Support
- Supporting CEO, CTO, CRO and Executives or Leaders in a daily basis, managing an extremely active calendar of appointments; completing expense reports; arranging complex and detailed travel plans, itineraries and agendas; and compiling documents for all meetings
- Determine priorities while dealing with conflicting deadlines in a fast-paced environment
- Assist in the coordination and preparation of presentations or events involving external venues, or internal meeting room setup, equipment, catering, etc.

Bookkeeper & Admin Support
- Daily check to the accounting system dashboard and categorize transactions
- Ensure transactions are correctly assigned to job categories
- Keep financial records updated to prevent month-end backlogs
- Reconcile bank accounts and multiple credit cards
- Investigate discrepancies and ensure financial data accuracy
- Maintain clean and reliable books for monthly financial reporting
- Generate monthly financial reports in QuickBooks, including: Profit & Loss (P&L) and Balance Sheet
- Communicate directly with the vendor or customer to gather missing information
- Resolve day-to-day accounting questions and clarify financial details
- Maintain professional email communication with with the vendor or customer when needed
- Sending payroll payments for tea-----------mbers

Project Management & Agile
- Supporting CTO and Scrum Master with sprint planning, daily standups, and retrospectives
- Coordinated resources, tasks, and priorities across cross-functional teams
- Generated weekly and monthly reports on progress and KPIs
- Tracked Jira tickets, story points, and sprint velocity
- Ensured tasks were executed on time and according to estimates
- Creating documents to Confluence

Familiarized tools
- Accounting software: QuickBooks Online, Xero, MYOB and Wave
- Project management: Atlassian Jira and Confluence
- Communication: Gmail, Outlook, Slack, Zoom and Google meet
- Productivity: Google workspace and Microsoft 365

Why Clients Work With Me
- Organized, detail-oriented, and proactive
- Experienced with fast-paced startup environments
- Strong documentation and reporting skills
- Clear communication and reliable follow-through
- Comfortable supporting executives and cross-functional teams

Message me to discuss your challenges and how I can support your business

Best regards,
Lorena

Telecommunications and Unified Communications professional with 17 years of combined experience, including 8 years supporting Masergy and Comcast UCaaS platforms and 9 years providing technical support for Telstra services. Strong expertise in cloud voice, VoIP, SIP, enterprise telephony, and customer-facing technical support. Proven ability to resolve complex issues, meet SLA targets, and consistently deliver high customer satisfaction.

For the past ten years, I've worked as a technical support representative / customer service for various BPO firms throughout the Philippines. I worked to provide my technical assistance to the customer, such as troubleshooting the physical connection of their internet, TV, and phone problems. I also did a short MS Excel Advance course and have some experience of Vlookup, If functions, Macro, and Visual Basic. I've done a lot of network troubleshooting, not just with the internet, but also with TV and phone connections. I will work independently and solve problems as they arise. I want to contribute my expertise and support my future employer for the growth of the business, as well as learning and improving my abilities while working.

I am a QA Engineer with 2+ years of experience in manual testing, regression testing, and bug reporting for web applications. I specialize in ensuring software quality through structured test case design, detailed execution, and clear defect reporting.

I have hands-on experience in Selenium and Cypress for basic automation testing. My background in full-stack web development gives me a strong technical understanding of how applications work, allowing me to identify issues faster and communicate effectively with developers.

I have worked in Agile environments where I collaborated closely with developers and project teams to ensure stable releases and high-quality user experiences.

## Skills & Expertise:

* Manual Testing (Functional, Regression, Smoke, UAT)
* Test Case Creation & Execution
* Bug Reporting & Tracking
* Selenium WebDriver (Basic Automation)
* Cypress (Basic Automation)
* Cross-browser & Responsive Testing
* Agile / Scrum Workflow
* HTML, CSS, JavaScript, PHP (Development Background)

I am looking for a remote QA position where I can contribute to improving product quality, reduce bugs in production, and support development teams in delivering reliable software.

Experienced Senior QA Specialist|Find Bugs Before Your Users Do | Web & Mobile | 7+ Years

I’m a Senior QA Engineer with 7+ years of experience delivering high-quality software for enterprise and large-scale systems. I specialize in end-to-end quality assurance—from requirement analysis to UAT and post-release support.

I’ve worked on complex platforms including automated warehouse systems, financial applications, and high-traffic digital products, where precision, scalability, and reliability are critical.

What sets me apart:
- Strong ownership of quality across the SDLC
- SME-level expertise in critical system modules
- Experience leading test execution and supporting global teams
- Clear, structured reporting for stakeholders and clients
- Proven track record in UAT coordination and delivery

Core Expertise:
Test Strategy & Execution | UAT Leadership | SIT & SAT
Defect Management (Jira, ALM, Azure DevOps)
Agile/Scrum Collaboration
Cross-platform Testing (Web, Mobile, Desktop)
API Testing & SQL Validation
Change Request & Release Support

I work best with teams that value quality, clear communication, and long-term collaboration. My focus is not just testing—but ensuring your product is stable, scalable, and ready for growth.

I have experience providing customer support via phone calls and responding to customer inquiries through email. Additionally, I have basic experience with G Suite and Microsoft Office applications, including Google Sheets and Google Drive. I am proficient in using ticketing systems such as Zoho Desk, Jira, and Service Desk. My responsibilities have also included managing records and generating reports. Furthermore, I possess foundational knowledge of SQL databases and the AnyDesk remote desktop application.

I am a Customer Experience and Operations Specialist with 6+ years of experience in remote and BPO environments supporting high-volume customer and financial operations.

In my recent role, I handled:
• GHL appointment booker
• 15–25 daily support tickets across JIRA and -----------
• 5–10 active Telegram and ----------- communities (1,000–5,000 members each)
• Escalations, dispute resolution, and SLA-based ticket triage
• 30–40+ daily vendor invoices with ERP accuracy and compliance
• Handled-----------warm leads and convert it to booked appointment


I create structured workflows, document SOPs, and improve response coordination to reduce operational delays. I am comfortable working independently, managing multiple channels at once, and collaborating with cross-functional teams (finance, procurement, marketing).

Tools I use regularly:
JIRA, Zendesk, Airtable, -----------, Telegram, MS Office , Google Workspace, FSCM, OCR, Asana, GHL

I am reliable, process-driven, and focused on improving efficiency and service quality in remote teams.

Portfolio: -----------

About Me:

Customer support specialist with 5+ years of remote experience handling high-volume email, live chat, and phone support across e-commerce, on-demand platforms, and telecommunications.

I've worked with Shopify, Salesforce, and Zendesk, and I know how to keep customers happy while keeping operations clean.I build SOPs, document bugs in Jira, manage CRM records accurately, and flag patterns before they become bigger problems. I don't just close tickets — I follow through.

Currently also supporting technical troubleshooting on web and mobile platforms, and expanding into QA and data reporting.

Tools & Skills: Salesforce · Zendesk · Shopify · Jira · Excel · Google Sheets · Notion · Slack · Zoom · Google Workspace · Microsoft Office · Zapier (basic)

Channels: Email · Live Chat · Outbound Calls · Shop App · Shop Pay

I am a Software QA Tester with 5 years of experience in manual testing, automation support, and system training across banking and government platforms.

I have designed and executed detailed test cases, reported and tracked defects using JIRA, and supported both System Integration Testing (SIT) and User Acceptance Testing (UAT) phases to ensure stable releases. I also develop automation scripts using Tricentis Tosca to reduce repetitive manual work and improve efficiency.

Beyond testing, I have worked closely with end-users as a System Trainer, helping teams understand system updates and documenting production issues discovered during live testing.

Key Competencies:
• Manual Testing & Test Case Design
• Automation Testing (Tosca)
• JIRA Defect Tracking
• UAT & SIT Monitoring
• Agile & Waterfall Methodologies
• System Documentation & Incident Reporting
• End-User Training & Technical Support

I am detail-oriented, analytical, and committed to delivering high-quality software by identifying issues from both technical and end-user perspectives.

I am currently seeking full-time QA opportunities.

I'm a professional Email Support and Customer Service Specialist with 5+ years of experience managing high-volume support inboxes, resolving tickets efficiently, and ensuring zero cases fall through the cracks.
I have hands-on experience with Help Scout, HubSpot, Jira, and other CRM and ticketing platforms — and I pick up new tools quickly. I've maintained 99–100% Quality Assurance scores and an 88% first-contact resolution rate throughout my career, which means your customers get clear, accurate, professional responses the first time — without needing to follow up.
I also use AI tools like ChatGPT and Gemini in my daily workflow to draft professional responses faster, maintain consistent tone, and improve overall communication quality.
What you can expect fro-----------:
— Every ticket acknowledged and resolved on time
— Professional, warm, and on-brand written communication
— Accurate CRM documentation and case follow-through
— Zero dropped tickets — I own every case until it's fully closed
— Self-managed and reliable — no micromanagement needed
I've supported U.S., Australian, and international clients across financial services, retail, healthcare, and e-commerce industries. I'm fully remote-ready with a stable internet connection, quiet workspace, and my own equipment.
If you need someone who treats your customers' emails the way you would — I'm your person.