Customer Support & Operations VA | Bookings, Admin & Travel

Overview

Looking for full-time work (7 hours/day)

at $5.85/hour ($980.00/month)

Associates degree

Last Active

April 18th, 2026 (55 days ago)

Member Since

November 16th, 2025

Profile Description

Hi! I’m Verunica
a dependable, detail-oriented Virtual Assistant and Customer Support Specialist with 4+ years of experience across hospitality, travel, digital app support, and operations management.

I help businesses stay organized, responsive, and efficient while delivering exceptional customer experiences and ensuring smooth day-to-day operations.

What I Can Help You With:

Travel & Hospitality Support

-Airbnb, ---------- , Agoda & Expedia management
-Guest communication (chat, email, phone)
-Booking coordination and issue resolution
-Pricing updates, calendar management, and OTA synchronization

Airline & Travel Customer Service

-Flight changes, cancellations, refunds, and add-ons
-Ticketing assistance and customer inquiries

Operations & Administrative Support

-Calendar and inbox management
-Reporting, coordination, and task tracking
-Process organization and workflow support

Property & Team Coordination

-Housekeeping and maintenance scheduling
-Team support, onboarding, and training assistance
-Store/operations supervision (service, inventory, sales tracking, compliance)

Digital & Online Support

-App support and basic troubleshooting
-Social media posting, scheduling, and engagement
-Online order management and customer queries

Finance & Issue Resolution

-Refund handling and dispute coordination
-Liaising with banks and internal departments

What I Bring to Your Business:
-Highly organized operations and booking management
-Friendly, professional, and empathetic customer service
-Strong leadership and team coordination skills
-Reliable administrative support that reduces your workload
-Clear, brand-aligned communication
-Ability to thrive in fast-paced, high-volume environments

Let’s Work Together

If you’re looking for a reliable Virtual Assistant who can support your customers, streamline operations, and keep your business running smoothly, I’d love to connect.