Experienced in handling hotel and flight bookings, travel quotations, itinerary preparation, client coordination, email correspondence, and reservation management. Skilled in customer service, administrative support, Microsoft Office, and professional business communication. Familiar with coordinating with hotels, airlines, and suppliers to ensure smooth travel arrangements and client satisfaction.

CSR for Healthcare and Telco accounts
Operations (Lab and Pharmacy) / QA and SME specialist
TSR (Tech support level 2)
Retention Specialist
Travel Specialist (GDS certified in Farelogix and Worldspan)
Outbound and Inbound sales skills
Cold-calling and lead generation.

I am customer service professional with over 6 years of experience across
global accounts in diverse industries. Skilled in providing support via email,
chat, phone, and in-person channels for clients in regions including the US,
UK, Spain, and the Czech Republic. Proficient in both B2B and B2C travel
operations, with hands-on experience in booking, managing, and scheduling
flights. Experienced in social media support for online sellers, including ad
revenue monitoring and compliance with community guidelines. Recently
expanded into fire alarm and life safety dispatch, coordinating technician
schedules and understanding scope-specific documentation. Adaptable,
detail-oriented, and comfortable working across multiple time zones and
industries

Hi there! I’m -----------, a versatile Virtual Expert from the Philippines. I have a solid background in Airline and Hotel reservations, Lead Generation, Email Management and Customer Service which I believe will allow me to make a meaningful contribution to your team.My experience has equipped me with a unique blend of skills that emphasize dedication,reliability, and a strong work ethic. In my previous roles, I have honed my ability to work independently while maintaining a strong focus on collaboration. I am detail-oriented and committed to meeting deadlines, ensuring that I deliver high-quality work consistently.I thrive in team environments and value open communication, which I believe isessential for achieving shared goals.Let’s work together to enhance your productivity and achieve your goals!

I am a detail-oriented and highly organized Virtual Assistant with hands-on experience supporting U.S.-based clients remotely. I have a strong background in email management, database tracking, client communication, and document organization, having worked as an Executive Assistant for a U.S.-based association chamber. I am proficient in Google Workspace, Canva, YAMM, and AI tools such as Claude and ChatGPT, and I take pride in delivering accurate, efficient, and professional output every time. I am dependable, proactive, and fully available for remote work opportunities.

Hey there! I’m really glad you found my profile because, let’s face it, you didn’t land here by a-----------. Chances are you’re juggling a million tasks, and you could use a reliable partner to bring some order to the chaos.

But look, I’m not about empty promises, I’m sure you’ve read a ton of those by now. I’m not even here to say, “You need me.” Actually, let me tell you why you might not need me at all:
• If you enjoy juggling every single task without a spare second to breathe, you can skip right past my profile.
• If you don’t mind a cookie-cutter brand voice and aren’t bothered whether customers feel truly heard, that’s cool but I’m probably not your guy.
• If you think genuine, human-to-human service is overrated, we’re likely not a match.

But, if you’re ready for someone who’ll roll up their sleeves and tackle your to-do list, sharpen your brand presence, and connect with your clients on a real, human level—then let’s talk. I’m all about building trust, delivering tangible results, and making your day-to-day less stressful and a lot more rewarding.

Lets do this! Shoot me a message, I’d love to show you a simpler, more fulfilling way to run your business while you focus on what truly lights you up.

Experienced Travel Consultant and Customer Service Specialist with a strong background in multi-channel support, administrative management, and complex scheduling. Known for delivering exceptional customer experiences, resolving issues efficiently, and maintaining accuracy under pressure. Skilled in data management, CRM platforms, booking systems, and virtual collaboration tools.

I am currently looking for a part-time opportunity that offers a morning or daytime schedule in Philippine Time. I am also open to part-time roles outside of customer service that provide training, as I am eager to learn new skills and expand my professional experience.

Results-driven Operations, Training, and Quality Management professional with over 8 years of experience in the BPO and remote work industries. Proven expertise in team leadership, employee development, quality assurance, client relations, and operational management. Experienced in designing and facilitating training programs, conducting performance coaching, managing multiple accounts, and driving continuous process improvements. Recognized for delivering high-performing teams, achieving training excellence, and successfully leading complex projects and account transitions. Currently leveraging strong organizational, communication, and problem-solving skills as a Virtual Assistant, supporting businesses with operations, lead generation, client management, and administrative support. Committed to helping organizations improve efficiency, enhance customer experiences, and achieve sustainable growth.

Hi, I’m Mark Christian Fuerte, a reliable and results-driven Virtual Professional with two years of hands-on experience supporting business operations, research projects, and online community management.

I help business owners and executives stay focused on growth by handling administrative tasks, email and calendar management, documentation, and workflow organization as a General and Executive Virtual Assistant. I also provide Social Media Moderation to protect brand reputation, enforce community guidelines, and maintain professional online environments. Moreover, I conduct Business, Marketing, and Academic Research, delivering accurate, structured, and actionable insights to support strategic decisions.

I am detail-oriented, responsive, and committed to confidentiality and accuracy. I adapt quickly to new systems, follow instructions precisely, and take initiative when needed. My priority is to deliver consistent, high-quality support that adds measurable value to your business.

If you’re looking for a dependable Virtual Assistant who combines organization, research skills, and digital responsibility, I’m ready to contribute to your team.

Results-driven Team Leader, Social Media Manager, and Customer Service
Representative with strong experience in business and leisure travel support, handling
B2B and VIP clients across Europe and the US. Proven background in KPI management,
coaching, and multi-LOB operations, alongside managing social media and customer
engagement across Facebook, Instagram, and TikTok, including Meta Ads support.
GDS-trained and proficient in travel booking and CRM platforms, as well as e-commerce
customer resolution using Shopify, Brandwise, Return Helper, and Gorgias. Thrives in
fast-paced, high-pressure environments while delivering exceptional customer, client,
and brand experiences.

- Focused on providing excellent client support, resolving issues efficiently
- Always aim to provide top-tier assistance to enhance client satisfaction and loyalty
- Motivated and detail-oriented with a commitment to going the extra mile to assist clients
- Collaborative professional with a genuine dedication to working effectively within a team
- Seeking a position to apply my strong interpersonal and communication skills to provide top-notch service and contribute to the company's success

Experienced in airline ticket sales and customer service with 3 years of hands-on
experience. Skilled in booking, rebooking, and assisting customers with travel
inquiries. Strong communication skills, sales-driven, and committed to providing
excellent service in a fast-paced environment.

Hi! I'm a reliable and experienced Customer Support Specialist and Virtual Assistant based in the Philippines.

I have worked with a US-based BPO company, handling customer service through phone, email, SMS, and chat. I’m trained to work under pressure while maintaining high-quality service and meeting strict performance standards. As part of the Escalations Team, I managed complex and supervisor-level concerns, which strengthened my problem-solving skills and ability to handle difficult situations professionally.

Alongside my corporate experience, I have nearly one year of experience working as a Virtual Assistant, supporting multiple clients through Upwork. In this role, I handled a broad range of administrative and support tasks, including customer support, chat assistance, social media posting, and basic content updates. This freelance experience has enhanced my ability to work independently, adapt quickly to different client needs, and maintain professionalism in a remote work environment.

I also have experience in travel booking using GDS tools, managing flights, hotels, and car rentals. Additionally, I’ve supported e-commerce customers on Amazon and worked closely with delivery and logistics teams to ensure smooth operations.

I am detail-oriented, dependable, and committed to providing excellent service. I adapt quickly to new tools and always aim to deliver accurate and efficient results.

If you're looking for someone experienced, professional, and easy to work with, I would be happy to support your business. Let’s connect!

Dynamic and results-driven professional with 6 years of expertise in Customer Service and 2 years of specialized experience in international Travel Management in Australia. Proven track record in enhancing customer satisfaction, streamlining operations, and managing complex travel arrangements. Adept at building strong client relationships, optimizing service processes, and delivering exceptional support in fast-paced environments. Committed to leveraging extensive industry knowledge and interpersonal skills to drive business success and client retention.

I am a Customer Support Specialist and Virtual Assistant with over 10 years of experience in customer service, technical support, and telemarketing across healthcare, telecommunications, travel, and hospitality industries. I have strong experience working in remote and high-volume environments handling phone, email, and chat support.

I handle 40–50 customer tickets per day while maintaining quality service and efficiency. I have achieved up to 95% CSAT and QA scores, reflecting consistent performance in customer satisfaction, accuracy, and professionalism.

My skills include customer support, healthcare support, billing resolution, technical troubleshooting, account management, booking support, escalation handling, telemarketing, lead generation, and appointment setting. I support businesses by resolving customer issues quickly, improving response times, and maintaining strong customer relationships.

I also have experience in healthcare support, assisting members with eligibility, claims, and benefits inquiries while following proper communication and handling sensitive information carefully.

I am experienced in using CRM and support tools such as Salesforce, Zendesk, Genesys, Zoho, and Avaya, and I work efficiently using Google Workspace, Slack, Microsoft Teams, and other remote collaboration tools.

What I can do for your business:
Handle customer inquiries via phone, email, and chat
Support healthcare, billing, and account-related concerns
Provide technical troubleshooting and issue resolution
Perform outbound calls for telemarketing and lead generation
Assist with appointment setting and lead qualification
Manage CRM systems and update customer records
Improve customer satisfaction and retention
Work independently in remote and high-volume environments

Operations Support | Travel Operations | Local SEO

I help service-based businesses stay organized and efficient through operations support, client coordination, scheduling, and administrative management. I also support businesses with local SEO and Google Business Profile optimization to improve online visibility and generate more inquiries.

What I Can Do (Operations & Administrative Support)

• Appointment scheduling and calendar management
• Client and supplier coordination
• CRM updates and record management
• Email and customer support
• Reporting, tracking, and documentation
• Booking coordination and change management
• Workflow and administrative support

What I Can Do (SEO)

• Keyword research & competitor analysis
• On-page SEO (titles, meta tags, headings, internal linking)
• Technical SEO (indexing, crawlability, site speed)
• Google Business Profile optimization & citations
• SEO audits with actionable recommendations

Travel Operations Experience

• Managed flight, hotel, transfer, and tour bookings for international clients
• Built detailed itineraries and coordinated travel logistics
• Worked directly with hotels, tour operators, and suppliers
• Managed schedule changes, cancellations, and client requests
• Maintained accurate records, timelines, and booking documentation

Tools & Platforms

Operations & Administrative:
ClickUp, Trello, Zoho CRM, Google Workspace, Microsoft Office, Outlook, Slack, WhatsApp

Financial & Reporting:
Tramada (invoicing, payment tracking, reconciliation)

SEO:
Google Search Console, GA4, Ahrefs, Google Keyword Planner, Rank Math, Yoast, Google PageSpeed Insights, Google Tag Manager

Travel Systems:
GDS Amadeus, Safari Portal, Travefy, Tern, OTAs

If you need someone who can support daily operations, coordinate schedules, manage administrative workflows, and contribute to SEO initiatives, I bring a detail-oriented and proactive approach to every project.

I am a dedicated professional with nearly 3 years of experience in a BPO setup, handling travel accounts from 2021 to 2024, covering both voice and non-voice services. I received training on GDS systems, equipping me with strong technical and customer service skills. After my BPO experience, I transitioned to freelancing, where I have been working as a cold caller, developing expertise in lead generation, client engagement, and sales support. I am adaptable, eager to learn, and committed to delivering exceptional results.

Hi, I’m -----------, a dedicated and detail-oriented professional committed to delivering reliable and high-quality service. I value clear communication, efficiency, and integrity in every project I handle.

I am currently pursuing a Bachelor of Science in Travel and Tour Operations, where I have developed a strong foundation in tourism, hospitality, customer service, and event coordination. Throughout my academic journey, I have become a well-known and trusted host within my school, confidently leading and facilitating various institutional events with professionalism and enthusiasm.

Beyond school, I work in event management, specializing in weddings, birthdays, and other special occasions. I am experienced in coordinating event flow, assisting clients and guests, and ensuring every celebration runs smoothly from start to finish. My ability to remain organized, communicate effectively, and solve problems under pressure allows me to deliver memorable experiences for every event.

In addition, I work in the fitness industry as a Customer Service Representative and Coach, where I assist members, provide excellent customer support, and help create a welcoming and motivating environment. This role has strengthened my interpersonal skills, leadership, teamwork, and ability to connect with people from diverse backgrounds.

I am a highly adaptable and dependable individual who thrives in guest-facing roles. Whether managing events, hosting programs, providing customer service, coaching clients, or handling administrative tasks, I consistently demonstrate professionalism, attention to detail, and a commitment to delivering exceptional service. I am eager to contribute these skills to organizations that value hospitality, teamwork, and customer satisfaction.

4+ Years Customer Support Specialist | Shopify VA | Travel & Flight Support | Admin Support

Hello! I'm a dedicated Customer Support Specialist with 4 years of experience in the travel industry, providing exceptional support through phone, email, and chat channels. My background has equipped me with strong communication, problem-solving, and organizational skills, allowing me to efficiently handle customer inquiries, resolve issues, and deliver positive customer experiences.

In addition to my customer service expertise, I am expanding my skills in Shopify and e-commerce support. I can assist with order management, product listings, customer inquiries, administrative tasks, and day-to-day store operations to help businesses run smoothly.

Handling airline concerns related to passenger’s upcoming
bookings, our main task is provide flight information, rebook
the flight, canceling and changing the while imposing the airline
policy

I am a detail-oriented and adaptable professional with nearly 3 years of experience in customer service, travel coordination, content moderation, and administrative support. I have experience working in fast-paced environments where communication, organization, accuracy, and problem-solving are essential.

I am skilled in Microsoft Office, Google Workspace, CRM systems, Sabre, Amadeus, Farelogix, scheduling, documentation, customer support, and administrative coordination.

I am eager to support businesses and teams by providing reliable administrative assistance, customer support, and operational organization while continuously learning and improving my skills.

Versatile Customer Support and Technical Specialist with success across e-commerce, travel, and B2B accounts. Delivers fast, accurate, empathetic solutions via phone, chat, and email, streamlining workflows, exceeding KPIs, and using tools like Zendesk, ZOHO CRM, and GHL in high-volume environments.

BPO EXPERIENCE 6 YEARS ( SALES REPRESENTATIVE/CSR/SUBJECT MATTER EXPERT, TEAM LEADER/MANAGER )

ACCOUNTS: TRAVEL ACCOUNTS ( EXPEDIA CHASE AND TRAVELPERK )

Results-driven Travel and Customer Support Professional with over 6 years of experience supporting business and leisure travel accounts in BPO and remote-ready environments. Highly adaptable in handling travel operations, administrative tasks, and virtual assistant responsibilities, ensuring smooth day-to-day support for clients and teams.

Experienced in managing hotel and flight bookings, itinerary coordination, inbox and calendar support, data entry, documentation, reporting, and CRM updates, alongside high-volume customer interactions via chat, email, and voice. Known for strong attention to detail, excellent organization, and the ability to prioritize tasks efficiently in fast-paced environments.

Former Team Manager and Subject Matter Expert for a global travel platform, with hands-on experience in coaching, escalation handling, performance tracking, and process improvement. Comfortable supporting executives, managers, or premium clients with both customer-facing and backend administrative work.
Tech-savvy and reliable, with proficiency in Zendesk, CRM systems, online booking platforms, Google Workspace, Slack, WhatsApp, and AI tools to streamline research and task execution. Recognized for clear communication, thoughtful problem-solving, and the flexibility to support evolving business needs in long-term Virtual Assistant and Travel Concierge roles.

Highly adaptable customer support professional with 7+ years of experience handling customer communication, travel coordination, administrative support, and problem resolution for international clients. Skilled in managing multiple tasks, maintaining organized workflows, and providing reliable support through voice, chat, and email channels. Passionate about helping businesses operate efficiently while delivering excellent customer experiences through strong communication, attention to detail, and a solutions-focused mindset.

Customer Service

A Travel Manager with expertise in curating unique travel experiences, managing bookings, and crafting compelling marketing content. Proficient in email marketing, social media engagement, and travel magazine features. Specializing in flights, cruises, and all-inclusive tours to provide seamless travel solutions.

Results-driven Fraud Analyst and Customer Experience Specialist with 7+ years of expertise in fraud detection, customer service, and operations support. Proven track record of analyzing complex data, preventing risks, and enhancing client satisfaction through efficient solutions. Recognized for exceeding KPIs, driving operational efficiency, and balancing risk management with excellent customer experience. Skilled in fraud detection, escalation management, CRM systems, and GDS platforms.

A customer service representative with 4 years of experience

specializing in communication and turning around customer

experience. Adept at providing exceptional customer service

through active listening and problem solving. Able to self-initiate

and demonstrate high levels of motivation required to meet the

tightest of schedules and deadlines. Currently seeking an

opportunity to leverage acquired skills and experience to drive

and boost organizational productivity

Hi! I’m ----------- — your reliable and results-driven Virtual Assistant.
With 5+ years of remote experience in client support, team coordination, and admin operations, I specialize in helping busy founders and business owners stay organized and focused on what matters most.
In my previous roles (Team Lead / Recruiter in the healthcare and sales industries), I managed teams of up to 25 agents, handled daily reports and schedules, simplified operational processes, and maintained a 99% client satisfaction rate. I’m highly adaptable and tech-savvy, and I’m confident I can bring the same level of efficiency and professionalism to virtual assistant tasks such as:
? Calendar & inbox management

? Online research & data entry

? Client/customer communication

? Recruitment and onboarding support

? Document creation, tracking, and reporting

? CRM and task management tools
What sets me apart is my proactive approach I don’t just wait for instructions; I identify problems and solve them before they become an issue. Whether you need help organizing your day, streamlining workflows, or keeping projects moving forward, I’m here to support you.
Let’s work together and make your day easier.

Open to long-term roles and happy to start immediately.
Quick Steps to see if we're the RIGHT FIT
1. Send me a message
2. Schedule for discovery call

Detail-oriented Customer Service Professional with over 2.6 years of experience handling complex customer inquiries, case investigations, and account-related concerns in fast-paced environments. Experienced in researching and analyzing customer information, making informed decisions based on established policies, managing escalations, and communicating effectively across multiple channels. Demonstrated ability to prioritize competing workloads, maintain high accuracy, and deliver timely resolutions while ensuring an excellent customer experience.

As a Customer Experience Specialist, I am committed to providing outstanding customer service and creating seamless experiences across all communication channels. I am skilled in managing a wide range of customer interactions, from email and chat support to social media engagement. My key strengths include:

Core Skills & Services
- Email and Chat Support: Expert in delivering timely, efficient, and personalized responses to customer inquiries.
- Social Media Management: Proficient in managing social media platforms, engaging with customers, and resolving issues in real-time.
- Customer Service Excellence: Dedicated to providing exceptional care and creating positive, lasting relationships with customers.
- Logistics Coordination: Collaborating with the Logistics team to provide accurate and timely delivery updates, ensuring customers are informed throughout the process.
- Comprehensive Customer Support: Handling inquiries, troubleshooting issues, and ensuring customer satisfaction through multiple channels.
- Timely Delivery Updates: Working closely with logistics teams to keep customers informed about their deliveries.
- Social Media Customer Engagement: Managing customer interactions on social media, resolving issues, and maintaining a positive brand presence.

I am driven by the goal of enhancing customer satisfaction and delivering solutions that foster long-term relationships.

Results-driven professional skilled in customer support, travel coordination, software quality testing, and HVAC dispatch management. Known for strong attention to detail, time management, and customer-focused solutions.

I don’t just "make calls"—I generate revenue. With a career built on the front lines of high-volume sales campaigns and technical support, I help companies in the Food Supplement, Solar, and Travel industries scale their operations by turning cold outreach into a predictable pipeline of qualified appointments.

Most business owners lose 15+ hours a week chasing leads that go nowhere. I solve that by qualifying prospects with precision, handling complex objections with ease, and ensuring your closers spend their time only on high-intent calls.

Why My Background Matters for Your Business:
Sales Leadership: Currently supervising high-impact food supplement campaigns with a focus on high-ticket retention.
Technical Precision: A year of technical support at Qualfon taught me how to handle complex troubleshooting and high-pressure situations.
Specialized Industry Knowledge: Deep experience in Solar (Residential/Commercial), Cleaning Services, and International Travel Management (Teleperformance).
Process-Oriented: I use CRMs like HubSpot and GoHighLevel to ensure no lead is ever dropped.

Primary Expertise:
1. High-Ticket Cold Calling & Closing:
Expertise in health supplement sales, focusing on upselling and customer retention.
Mastering "The Hook": Controlling the conversation in the first 10 seconds to stop hang-ups.
Proven resilience in high-rejection environments like Solar and Cleaning outreach.

2. Expert Appointment Setting:
Rigorous lead qualification (BANT) to maximize your sales team’s closing rate.
Managed calendar systems to ensure a seamless handoff from outreach to closing.
Automated reminder workflows to maintain high show-up rates.

3. Travel & Technical Operations:
Experienced Travel Specialist (GDS/Hotel/Flight coordination).
Technical troubleshooting background for SaaS or service-based tech firms.

The "Kevin" Stack (Tools & Tech):
Sales & CRM: GoHighLevel • HubSpot • Zoho CRM • RingCentral • Mojo Dialer • -----------
Creative & Ops: Canva • Figma • Google Workspace • Slack • Trello • Zoom
Ready to stop chasing leads and start filling your calendar?
Let’s jump on a call to discuss how my grit and sales strategy can hit your monthly targets.

Direct Contact:
WhatsApp: -----------
-----------

*Certified Checkpoint Cybersecurity Security Administrator (81.20)
*Proficient in Marketing Automation Software like Mautic.
*Proficient in GDS namely Amadeus, Sabre and Worldspan
*Proficient in languages like Visual Basic 6.0 ,PHP , MYSQL, HTML/HTML5 ,CSS.
*Proficient in Microsoft Office esp. Excel
*Experienced in Figma/PSD to HTML&CSS coding conversion.
*Provides Back End Support & Cpanel Admin.
*Knowledge in Adobe Photoshop.
*Knowledge in data visualization & business intelligence software like Tableau.
*Knows SEO, Article Writing and Transcription Services.
*Knowledgeable in PDF Conversions, Excel Formulas and Macros.

???? I am a Certified Bookkeeper.???? I am a Customer Service Specialist.???? I am a Travel Consultant.

I have been a customer service specialist for more than 3 years. I am fully skilled in customer interactions via phone, chat, and email. The accounts that I handle are retail and travel accounts. I have extensive experience with multiple booking systems and GDS (Galileo and Sabre Red) to assist passengers regarding exchanges, cancellations, and, refunds.
I am also a certified Bookkeeper, QuickBooks and Xero Pro Advisor, with proficiency in various accounting and bookkeeping tasks. I am experienced in generating invoices and estimates, setting up charts of accounts, importing and exporting transactions, managing accounts payable and accounts receivable, performing bank reconciliations, and preparing financial statements.

SERVICE I OFFERED (but are not limited to):? Administrative Work? Customer Service? Data Entry? Phone, Chat and Email Support? Accounting/Bookkeeping?? Travel and Hospitality (flight, hotel, packages, car rentals)? Travel Planning? E-commerce

I can be your overall VA and will help you in any way possible. If you are interested, remember I am just 1?? click away. Will be waiting to hear from you!
Thank you for taking the time to read my profile.
All the best,----------- E.

Results-driven Virtual Assistant and Customer Service Specialist with experience in student relations, sales coordination, travel support, and administrative tasks. Skilled in client communication, CRM management, booking systems, and converting leads into successful enrollments while delivering excellent customer service in remote work environments.

I am a dedicated and detail-oriented General Virtual Assistant and Travel Consultant with over 3 years of experience providing top-notch support to individuals, entrepreneurs, and corporate clients.
As a General Virtual Assistant, I specialize in:


Email and calendar management


Data entry and research


Document preparation and organization


Social media scheduling and basic content management


Outbound and inbound calls


Administrative support tailored to client needs


As a Travel Consultant, I bring expertise in:


Crafting personalized travel itineraries


Managing flight, hotel, and tour bookings using GDS platforms like Sabre


Assisting with seat assignments, check-in, and travel document preparation


Handling changes, cancellations, and special requests with efficiency


Providing destination recommendations and travel tips


With strong communication skills, a solutions-driven approach, and a commitment to accuracy, I ensure tasks are completed on time and with exceptional quality. Whether it’s streamlining your business operations or planning seamless travel experiences, I am committed to delivering outstanding results.

I am a dedicated professional where I honed my skills in communication, problem-solving, and relationship management. Passionate about delivering exceptional client experiences, I’m now eager to venture into the freelance world, offering my expertise to help businesses enhance their customer engagement and satisfaction. I thrive in dynamic environments and am committed to continuous learning and growth. Outside of work, I enjoy reading and watching series, films and documentaries, which inspire my creativity and drive. Let’s connect!

Communication skills - Fluent in both verbal and written communication.
Technical skills - With knowledge of tools such as MS Excel, Word, Google Docs, and Spreadsheets.
Typing skills - 50 WPM
Comprehension Skills
Multitasking Skill
Fast learner - willing to be trained

I've worked in technical support and sales accounts and have been in the call center industry for over 10 years. I have strong skills and experience, especially in the travel industry, where I specialize in selling tickets. If you're looking for an expert in the travel business, I can help.

I build brands that people trust and experiences they never forget. Combining the fast-paced grit of call center operations with the creativity of digital marketing and the precision of a travel agent, I offer a 360-degree approach to business growth. Whether I'm optimizing an ad campaign or de-escalating a client crisis, I'm focused on one thing: delivering excellence at scale.

Engaging customer service professionals responding to all types of inquiries. Eager to join the company to increase customer loyalty and maintain a high quality of service.

Always ready to assist with a smile, offering expert guidance and personalized solutions to ensure smooth, stress-free travel experiences and customer satisfaction.

I am very good in commercial thinking, accuracy , good at communication skills and a result oriented result.

Travel planning and operations professional with hands-on experience in award travel, group tours, and client-focused services. Skilled in maximizing points and miles for premium travel, coordinating logistics for organized tours, and managing end-to-end bookings. Brings a versatile background in inventory management and IT support, combining problem-solving and customer service skills to deliver efficient, reliable, and stress-free travel solutions.

I have excellent and extensive experience in the travel industry, including airline, hotel and travel agency. On my current role, I liase with business to business transactions fo
my accounts. Accounts like entertainment travel agencies, pharmaceutical companies and corporate companies.
I am currently interested in becoming a VA, as a freelancer, so I am looking for a part time position, that will help me understand and learn more about the insustry.
I have great eye for detail, I am also organized, resourceful, and a result-oriented team player.

I am a dedicated and results-driven Virtual Assistant with over 8 years of experience in customer service, travel operations, appointment setting, outbound sales, and quality assurance. I specialize in flight booking, ticketing, and rebooking using Amadeus, Sabre, and NDC systems, while also providing excellent customer support across phone, email, and chat channels.

My background includes appointment setting, lead generation, CRM management, customer escalations, and team training in fast-paced remote environments. I have successfully handled outbound and inbound campaigns, scheduled appointments efficiently, and built positive relationships with customers through strong communication and problem-solving skills.

In addition to customer support and sales experience, I have worked as a Training & Quality Specialist, where I conducted QA audits, trained new hires, created training materials, and helped improve team performance and service quality.

I am highly organized, detail-oriented, dependable, and capable of managing multiple tasks while maintaining accuracy and professionalism. I am passionate about helping businesses grow by delivering reliable support, excellent customer experiences, and efficient administrative assistance.

Hi, I'm Jillian. I spent the last 3 years at a travel agency handling flight bookings, itinerary changes, cancellations, and traveler inquiries — the kind of work where one missed detail means a client misses a flight. That pressure trained me to be fast, accurate, and calm when things go wrong.
Now I'm offering that same skillset as a part-time Virtual Assistant for founders, executives, and small business owners who need someone reliable behind the scenes.

What I can take off your plate:

- Flight, hotel, and full itinerary bookings (domestic and international)
- Rebookings, cancellations, and refund coordination when plans change
- Inbox and calendar management
- Customer service via email and chat
- Travel research and itinerary planning
- General admin and data entry

Why hire me over a generic VA:
Most VAs can't handle complex travel logistics — multi-city flights, fare rules, visa requirements, time zone coordination. I've done thousands of these. If your business involves any travel coordination, you'll save hours by not having to explain the basics.

Availability: Part-time, up to 20 hours/week, flexible across US/AU/EU time zones.
Rate: $5/hour to start.

Tools I'm comfortable with: Google Workspace, Microsoft Office, GDS systems, email/chat platforms, and I'm actively learning AI tools (Claude, ChatGPT) to deliver work faster.
I respond to messages within a few hours during my working window.

I have 9 years of experience as an Outbound Sales Representative, specializing in reactivating inactive radios through targeted promotions. My role involved engaging with customers, presenting offers and securing reactivations while ensuring a seamless billing process by collecting card information and facilitating electronic billing. In addition, I have extensive experience in prospecting and lead generation reaching out to potential customers, and successfully closing sales. I am highly skilled in both warm and cold calling, conducting effective follow ups and leveraging CRM systems to track and manage customers information efficiently.

I am currently working as a Travel Consultant for a corporate account, with prior experience in leisure travel. Skilled in GDS and CRM tools including Amadeus, Sabre, and Farelogix, with strong knowledge of airline policies, ticketing requirements, and regulations. Highly organized and detail-oriented, consistently valuing customer satisfaction. Experienced in managing end-to-end travel processes, from booking and documentation to issue resolution, while leveraging multiple CRM platforms to streamline operations. Known for adaptability, efficiency, and a customer-first approach that ensures seamless travel experiences for both corporate and leisure clients.

Travel Virtual Assistant | Travel Coordinator | Itinerary Specialist

I am a detail-oriented and reliable Travel Virtual Assistant with hands-on experience as a travel agent, specializing in flight and hotel bookings, itinerary planning, and travel coordination. I help clients save time and reduce stress by managing travel arrangements efficiently and accurately.

I am experienced in researching the best travel options, handling bookings, coordinating changes, and communicating clearly with clients and suppliers. I work well under pressure, especially when managing urgent itinerary updates, cancellations, or last-minute changes.

I take pride in being organized, responsive, and proactive, ensuring every trip is smooth from planning to completion. Whether supporting executives, business owners, or travel agencies, I consistently deliver high-quality support and excellent customer service.

Services I offer:

Flight, hotel, and transportation bookings

Travel research & price comparison

Itinerary creation (personal & business travel)

Booking management, changes, and cancellations
<8efe80624d780eba0c6493ec45140364>;Email and calendar coordination

Customer support for travel-related inquiries

Tools & Skills:

Online booking platforms (airlines, hotels, travel sites)

Google Workspace (Docs, Sheets, Calendar)
<8efe80624d780eba0c6493ec45140364>Email & client communication

Time management & attention to detail

Fast learner with new systems and tools

I am seeking a long-term remote opportunity where I can use my travel expertise to support clients and deliver seamless travel experiences.

Results-driven professional with over 6 years of experience in customer service, executive support, operations leadership, sales, and travel account management across the BPO and corporate industries. Proven track record of delivering exceptional customer experiences, leading teams, and supporting business operations in fast-paced environments. Experienced in handling travel, telecommunications, sales, and executive support accounts with strong expertise in client relations, process improvement, and operational coordination.

Skilled in leadership, critical thinking, communication, and team management, with hands-on experience using Salesforce, MS Office tools, contact management platforms, and travel systems such as Sabre and Worldspan. Demonstrated ability to manage schedules, coordinate executive tasks, support sales and marketing initiatives, and mentor tea-----------mbers to achieve performance goals. Adaptable, detail-oriented, and committed to maintaining high standards of service excellence and operational efficiency.

I am a dedicated professional with over five years of experience in the BPO and virtual assistance industry. I have strong experience in customer support, e-commerce management, and travel management.

I assisted both leisure and corporate travelers with booking flights, hotels, and car rentals using GDS systems like Amadeus GDS and Sabre GDS, and handled ticketing and invoicing through Tramada. I also have experience in quality assurance, where I audited agent performance and worked with team leads to improve processes.

Additionally, I have handled administrative and financial tasks such as preparing expense reports. I am eager to use my skills and experience to contribute to a new opportunity.

I am proficient in the Microsoft Office and Google Workspace suites. I have experience supporting clients through email, chat, and phone channels via the Zendesk platform. I used Canva as my primary creative and editing tool for all data presentations, graphics, and posting.

Communication Tool: Slack, Google Chat, Microsoft teams
CRM: Zoho, Zendesk, Bitrix
Invoicing: Stripe, Traveldesk, Tramada

Dynamic and results-driven Sales Development Representative, promoted to Subject Matter Expert, with a proven track record of success spanning over 5 years. Adept at leveraging a comprehensive skill set encompassing sales, troubleshooting, customer care, and leadership to drive business growth and exceed targets. Possesses in-depth knowledge of sales techniques and expertise in navigating major travel Global Distribution System (GDS) -----------mitted to delivering exceptional customer experiences and fostering strong client -----------monstrates the ability to thrive in fast-paced environments, adapt to evolving market trends, and consistently contribute to the success of sales teams

Hi! I’m Anne, a proactive Virtual Assistant. I bring fresh energy, a strong work ethic, and a commitment to results. I help with organizing tasks, managing schedules, and streamlining admin processes to keep your business running smoothly. I’m ready to make an impact for your business.

-Travel industry veteran with 13+ years of experience and a passion for smart, reliable travel solutions.
-Client-focused travel professional with 13+ years of experience delivering reliable travel solutions in both remote and in-office environments.
-Experienced travel industry professional skilled in supporting clients seamlessly across remote and office-based settings, ensuring consistent and dependable service.
-Travel industry veteran with extensive experience working in hybrid, remote, and office environments while providing high-quality, client-centered travel support.

Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Keep records of customer interactions, process
customer accounts and file documents. Follow communication procedures, guidelines a
policies. Take the extra mile to engage customers.

I'm an experienced Customer Associate with a strong background in handling a wide range of customer concerns—including those related to mortgage services. I have successfully managed complex and difficult situations by identifying the root cause of issues, finding effective solutions, and ensuring timely resolution. My experience includes supporting customers through mortgage-related inquiries, resolving service or product issues, and maintaining clear and professional communication throughout the process.

I’m confident under pressure, have solid knowledge of Microsoft Office tools, and pride myself on delivering excellent customer service with strong communication skills. My goal is always to make the mortgage experience smoother and less stressful for clients by offering practical support and reliable follow-up.

Professional Highlights & Expertise

- Over 10 years of combined experience in customer service, hospitality, administration, and management.
- Proven ability to lead teams, manage operations, and deliver exceptional client service.
- Experienced in on-site and virtual support, with a solid understanding of administrative workflows.
- Known for being hardworking, adaptable, and dependable, with a strong focus on results and efficiency.

Key Roles & Experience

- Customer Service Representative & Team Leader: Handled complex customer inquiries, ensured satisfaction, and led teams to exceed performance metrics.
- Administrative Officer: Managed communications, scheduling, reports, and documentation to ensure smooth operations.
- Restaurant & Coffee Shop Supervisor: Oversaw daily operations, staff coordination, and service quality.
- Hotel Receptionist & Housekeeper: Delivered excellent guest service and maintained operational standards.
-Lead Generation Specialist: Conducted research, built client databases, and supported business development efforts.

Core Skills & Strengths

- Communication & Leadership: Strong interpersonal and team management abilities.
- Organization & Multitasking: Skilled in prioritizing tasks and maintaining accuracy under pressure.
- Administrative Support: Expertise in scheduling, email management, reports, and documentation.
- Client Relations: Proven track record of maintaining positive relationships and ensuring satisfaction.
- Computer Literacy: Proficient in tools for communication, scheduling, data entry, and CRM systems.

What I Offer:

- Reliable administrative and operational support to help businesses run efficiently.
- A proactive approach to problem-solving and workflow improvement.
- Commitment to quality, consistency, and professionalism in every task.
- The ability to adapt quickly to new systems, tools, and work environments.

I am hardworking, reliable and I always do my best on my job. Always interested with new knowledge that will help me improve myself and my tasks.

Customer Service Specialist || Travel Consultant || Tech Support || Eventbrite Customer Service

A strategic and creative Social Media Manager with a proven background in customer engagement and business operations. Expert in creating engaging content (Canva, Reels, AI animation) and managing multi-platform campaigns. Leverages 6+ years of BPO-honed skills in customer insight, problem-solving, and brand protection, combined with direct experience managing a business and its onlinepresence across Airbnb, Booking com and social media platforms. Passionate about building brand communities and driving results.

Results-driven customer service professional with 3+ years of BPO experience across financial, healthcare, and travel accounts. Recognized for strong communication, attention to detail, and efficient support in fast-paced environments.

customer service representative is an individual who assists customers by addressing inquiries, resolving issues, and providing information about products or services to ensure customer satisfaction.

I am a reliable and detail-oriented Virtual Assistant with nearly 8 years of experience supporting US-based businesses in customer service, healthcare (Dental Insurance), travel, short-term rentals, and ticket sales.

I specialize in email and chat support, administrative assistance, CRM management, booking coordination, and handling customer concerns with professionalism and empathy. I’ve worked in fast-paced environments where accuracy, responsiveness, and clear communication are essential, especially when supporting healthcare and customer-facing accounts.

I have experience working as a Subject Matter Expert and Team Leader, which means I’m highly organized, proactive, and able to work independently with minimal supervision. I understand the importance of meeting SLAs, maintaining data accuracy, and providing excellent customer experiences—especially for US clients.

I am detail-focused, dependable, and long-term oriented, and I’m looking for a stable role where I can contribute consistently and grow with the business.

Availability: Full-time | Long-term
Time Zone: Flexible, US and AU time zones ready

Let’s work together to keep your operations running smoothly and your customers happy.

Results-driven professional with 7 years of experience in the airline industry, specializing in delivering exceptional customer service and ensuring operational excellence. Proven ability to handle high-pressure environments, resolve customer concerns efficiently, and maintain strict adherence to safety and compliance standards. Adept at fostering positive customer experiences, coordinating team efforts, and contributing to the seamless execution of airline operations. Skilled in communication, problem-solving, and process improvement to enhance both customer satisfaction and organizational success.

I've been a Professional Customer Service Representative for 7 years, an appointment Setter at an HVAC company, a Travel Expert, an E-commerce specialist, and a Healthcare Virtual Assistant here.
I'm enthusiastic about my work, and I've worked with different accounts professionally. I have a set of skills that can help me become a top-notch VA, such as Phone Communication, Teamwork, Problem-solving, Time management, Critical thinking, Decision-making, Organizational skills, and Stress management.
I am dedicated, hard-working, a fast learner, loyal, and a team player. I strive for a positive workplace, but I can also work under pressure.
Services that I currently offer:
Customer Service
Recruiter
Customer Care/ Health Care
Data Entry
Travel ( booking Airline/hotel/ car/ activities)
Best Customer Experience
40 WPM with 99 curacy
Appointment Setting
Tools and expertise:
Google Sheets
Google Docs
Microsoft Excel
Microsoft Word<8efe80624d780eba0c6493ec45140364>Email: Slack, Outlook, Teams, Gmail
CRMs: Service Titan /House Call Pro, Good Leap, ZENDESK, Click CRM, Alaya Care, Wellsky,
VoIP/Softphone: Avaya, CTI, five9 , cisco ,8x8, Air call, 2talk, click CRM, Ring central,Ultatel
Designing tool: Canva
If you liked what you saw on my profile, kindly send me an interview.

I am a dedicated and reliable Customer Support Specialist with experience in handling customer inquiries through email, chat, and phone support. I have strong communication skills, a positive attitude, and a passion for helping customers solve their concerns quickly and professionally. I am skilled in using customer support tools such as CRM systems, live chat platforms, and ticketing systems, and I am comfortable working with international clients.

I can handle tasks such as responding to customer inquiries, processing orders, handling refunds and complaints, tracking shipments, and providing product or service information. I always make sure that customers feel heard, valued, and satisfied with the service they receive.

I am detail-oriented, organized, and able to work independently with minimal supervision. I am also a fast learner and willing to be trained to learn new tools and systems. My goal is to help businesses maintain excellent customer satisfaction and build strong relationships with their customers.

I am available for full-time work and can start immediately. I am committed to doing my best in every task and becoming a valuable part of your team.

I am a hardworking person
I am willing to learn new things
I am flexible with time

Hello! I am VA Grace and I am an experienced GDS expert, Healthcare VA and Financial Officer/Bookkeeper with a strong background with Amadeus GDS, hotel bookings, healthcare account, financial management and accounting.

For GDS Expert
-Handle clients request to their flight booking for cancellation, changes and refunds using Amadeus GDS.
-Handle calls, emails, and chats to assist clients with their travel plans.
-Use Amadeus GDS and other travel platforms to manage bookings, pricing, ticketing, and itinerary coordination.
-Adhere to company policies and procedures during call interactions and maintain a positive demeanor.



For Healthcare VA
-Manage and update Electronic Health Records (EHR) with accuracy and confidentiality.
-Schedule and confirm patient appointments, follow-ups, and telehealth sessions.
-Handle patient inquiries via phone, email, or chat with empathy and professionalism.
-Process insurance claims, verify coverage, and follow up on billing matters.
-Prepare and send medical reports, prescriptions, and referrals as directed by healthcare providers.
-Assist with telemedicine setup, ensuring patients and providers have a seamless virtual consultation experience.
-Maintain HIPAA compliance in all communications and data handling.


For Bookkepper
I help business maintain accurate and organized financial data. With expertise in handling financial records, reconciling accounts, preparing financial statements and ensuring compliance with tax regulations.


I possess expertise in various areas, including:

-Profeciency in Accounting software such as Quickbooks, Xero and Excel

-Full-Cycle Bookkeeping

-Accounts Payable & Receivable Management

-Bank & Credit Card Reconciliation

-Payroll Processing

-General Ledger Maintenance

-Trial Balance Preparation

-Financial Statement Preparation

-Cash Flow Monitoring

-Budgeting & Forecasting

-Financial Data Analysis

-QuickBooks Online Management

-Xero Accounting Software



I take pride in my ability to support businesses with their financial needs and contribute to their growth and success. I look forward to bringing my expertise and dedication to your organization.

Experienced travel agent with almost 10 years of expertise in planning and coordinating flight reservation. Skilled in providing personalized and efficient travel solutions for clients. Dedicated to delivering excellent customer service and ensuring seamless travel experience.

Hello there, I'm Katrina Mae from the Philippines. I'm an Operations Virtual Assistant with 10+ years of experience supporting businesses with day-today operations with customer service (phone, email, and live chat support), administrative tasks, ticketing operations, sales support, real estate assistance, order processing and fulfillment, appointment scheduling, calendar and meeting coordination, customer account management, data management, and order tracking. I also have experience handling high-volume workflows and supporting ticketing and sales operations.

My Availability
I am available for full-time, part-time, or 10–15 hours per week roles. I am also flexible working in US, Australia, UK, EU, and Canada time zones depending on business needs.

Tasks I can help you with:
General administrative support
Order processing
Order fulfillment
Order tracking
Order management
Ticketing operations support
Sales operations support
Customer account management
Data entry & data management
Appointment scheduling
Calendar & meeting coordination
Real estate administrative assistance
Social media management
Content creation & posting
Coordinate bookings & dispatch schedules
Inbox & email management
Invoicing & billing support
Payment processing
Handle chargebacks and refundds
Maintain organized travel records and booking details
Handle incoming reservation requests
CRM & database management
Communicate with airlines, hotels, and travel providers
Develop and implement SOPs, systems, and workflows
Customer service support (phone, email & live chat)

Tools I'm proficient at:
ClickUp, Monday, Asana, Notion, Trello, ChatGPT, Canva, CapCut, Calendly, Google Gemini, GDS/Sabre, StubHub Portal, TicketNetwork, TMR Support, CIMS, Quo, Skybox, Sync, 1ticket, Ticketmaster, LiveNation, StubHub, Vividseats, TickPick, SeatGeek, AXS, Etix, Ticketon, TicketEvolution, Ticketnetwork, Eventbrite, Ticketweb, Zoom, Slack, Microsoft Teams, -----------, Slack, Viber, Whatsapp, Microsoft Outlook, Bright Data, Combine PDF, Textchest, Automatiq, LastPass, 1password, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), VPN, Time Doctor

Invite me for an interview.
Proven years of experience handling customer success role
With working knowledge of the ticket resale industry
Reliable, highly organized and proactive
Able to remain calm under pressure in a fast-paced environment
With strong attention to detail and ability to multitask on multiplke priorities
Tech-savvy with ticketing systems, task management & productivity tools
With excellent communication skills (written and verbal)
Able to work independently with minimal supervision
With reliable high-speed internet, power supply, working computer & noise canceling headset
Comfortable working during US business hours, including AU/NZ, EU and Canada

Customer Support Management, Workflow, Ecommerce, Creative Problem Solving, English Speaking, Customer Service, Chat Support, Executive Assistance, Office and Administration, Organization, Social Media Content Creation, Critical Thinking, Travel Management

I am a dedicated GDS Mastery & Fare Optimization | Expert and Luxury Travel Specialist and Executive Virtual Assistant with over 5 years of experience in orchestrating high-value travel experiences. My expertise lies in navigating the complexities of global aviation and premium hospitality to deliver seamless, "white-glove" service to every client.

With a deep technical mastery of GDS platforms—including Amadeus, Sabre Red, Farelogix, and TravelFusion—I specialize in engineering intricate, multi-destination itineraries that prioritize both comfort and efficiency. My career is defined by a commitment to excellence, evidenced by maintaining a 100% positive feedback rating throughout my tenure as a Tier 2 Specialist.


Core Areas of Expertise:
Bespoke Travel Curation: Designing tailor-made journeys involving 5-star hotel portfolios and luxury ground transfers.

Technical Precision: Advanced ticketing, reissuing, and complex name corrections using industry-leading tools.

High-Stakes Logistics: Managing Tier 3 Relocations and B2B escalations with total discretion and professionalism.

Lifestyle Management: Providing executive-level support, including confidential record keeping and priority inbox management.

Hi my name is John you can call me JP, I do have a 4 years experience in a customer service in call center. I can handle all of the customer concern, provide the best assistance they can get.

Customer service oriented

I am a skilled eCommerce and customer support professional with experience in handling merchant and partner inquiries, technical troubleshooting, and store management. My background as a Support Advisor at Shopify has given me in-depth knowledge of eCommerce platforms, CRM tools like Zendesk, and AI-assisted support, allowing me to provide efficient and effective solutions.
I take pride in being proactive, adaptable, and detail-oriented, always striving to improve processes and enhance customer experiences. As a worker, I value efficiency, collaboration, and continuous learning, ensuring that I not only meet expectations but exceed them. I am eager to contribute my expertise to a team that values innovation and growth.

I am highly organized and versatile Virtual Assistant with hands-on experience in calendar management, Email Correspondence, Travel Coordination, and Client Support.
Skilled in Customer Service, Appointment Setting, Recruitment Assistance, and Event Coordination.
Proven ability to handle Data entry, Research, and multi-channel communication (Chat, Email, Phone, and Texting) while maintaining accuracy and professionalism.
Adept at managing multiple tasks independently, supporting executives, and ensuring smooth operations for clients.
Quick learner, detail-oriented, and committed to delivering high-quality results efficiently.

Hi! I’m Novie Berja, a Civil Engineering graduate who discovered that the same skills used to design structures can also help build efficient systems for businesses.Engineering trained me to be analytical, organized, and solution-focused. I’m used to handling complex details, managing information, and finding smarter ways to get things done—and that mindset fits perfectly in the Virtual Assistant world.But beyond the technical skills, I’m someone who loves staying active and feeling alive in what I do. I bring positive energy, curiosity, and initiative into my work. Whether it’s managing schedules, organizing data, doing research, or supporting operations, I enjoy making things smoother and easier for the people I work with.I believe the best assistants aren’t just task-doers—they’re problem-solvers who help things run better behind the scenes.If you're looking for someone reliable, detail-oriented, and genuinely motivated to support your business, I’d love to be part of your team.Thanks for watching, and I’m excited to connect with you.

Your Experienced Virtual Assistant for Travel!

Knowledge of travel booking systems (CRMs, Amadeus GDS)
Strong attention to detail
Excellent customer service skills
Time-zone flexibility
Multitasking and problem solving

I'D BE HAPPY TO SUPPORT YOU IN THE FOLLOWING WAYS:

Travel Booking and Coordination
- Booking flights, hotels, car rentals, tours and travel packages
- Manage reservations, confirmations, changes and cancellations
- Prepare detailed travel itineraries and travel documents

Customer Service and Communication
- Respond to client inquiries via email, chat and phone
- Provide quotes and follow up on travel requests
- Assist clients before, during and after their trips

Administrative and Back-Office Support
- Manage calendars, schedules and deadlines
- Maintain accurate client records and CRM updates
- Organize supplier details, pricing and contracts

Supplier and Partner Coordination
- Coordiante with airlines, hotels, tour operators and vendors
- Track bookings, availability and commissions
- Assist with invoice processing and payment tracking

Hello! I'm ----------- ----------- -----------, a dedicated professional from the Philippines with a diverse background in customer service in the bpo with a decade of experience in diverse roles spanning various fields, including Online Shop Customer Service Representative, Automotive csr, Retails, Ecommerce, Airbnb, Healthcare/Ecw intake/Rpa intake/ Enrollment have developed a profound understanding of customer needs.

My expertise and unwavering dedication to excellence in customer satisfaction have led to a proven history of implementing impactful enhancements that enhance the overall customer experience. Central to my professional values is the priority placed on customer satisfaction.

My effective multitasking skills, commitment to upholding ethical and professional relationships, and enthusiasm for nurturing lasting customer satisfaction position me as a valuable asset to any organization I engage with.
lam a fast learner, I had to learn a totally new operating system in my last job and I was up and running within a couple of weeks. My work is important to me, so instead of rushing to accept the first thing that comes my way, l'm taking my time and being selective to make sure my next role is the right one. I have the skills to match the one needed for this job. This is ----------- ----------- I’ve been in the bpo industry for almost a year I know how to handled stress and pressure all the time, the first account that I handled which is Retail Target international account chat support the 2nd one is Travel campaign we’re the one to communicate them via Omni channel like phone, chat, email, and back office were the one to ticket, booking, rescheduling their flights. The 3rd one experienced is I’ handled Airbnb as CE stands for community education were the one to educate their inquiry regarding of their listings and we transferred them to the right department. I am grateful and new for this job platform in freelancer I have I can get any job as soon as possible, regarding of my experienced.

Good day!
My name is Vivian Pearl Escano and I'd like to be part of your team!
I am a dedicated & hardworking individual who values growth & continuous learning, throughout my career, I have worked in various industries that have contributed to my professional development, I am confident that my skills and experience align with the requirements of this role.
I am currently available and can start immediately if needed. I am also flexible and agreeable when it comes to the time in shift and rates required. I would love to discuss more if given a chance, please let me know.

I am a Virtual Assistant with experience supporting home services companies in the U.S. I am skilled in administrative support, lead coordination, and client communication.

I have experience using Jobber for daily operations, including creating and sending quotations and invoices. I also manage client communication through WhatsApp, ensuring timely and professional responses to inquiries.

I am proficient in Google Workspace (Gmail, Google Docs, Google Sheets, and Google Drive) and experienced in data entry, documentation, and basic reporting.

I am detail-oriented, reliable, and able to work independently with minimal supervision. I am adaptable and quick to learn new tools and systems to support smooth business operations.

• Knowledgeable in Communication Language
• 8 years experience in BPO company
• High Creative Thinking and Customer service skills
• Exceptional skills in logging numbers accurately
• Outstanding skills in verifying product pricing

I’m a versatile and people-focused professional with hands-on experience in social media, travel coordination, and front desk reception. I enjoy creating content that connects with audiences, planning seamless travel experiences, and making sure guests and clients feel genuinely welcomed. Whether I’m managing online platforms or handling day-to-day operations, I bring strong communication, organization, and a calm, friendly approach to every task

Hi there! I’m a Customer Support Specialist with hands-on experience handling Airbnb guest and host concerns, including Tier 3 escalations in a fast-paced BPO environment.

While my background is in customer support, the work I do closely aligns with that of a Virtual Assistant, managing emails, live chat, resolving issues, and ensuring smooth day-to-day operations for customers. I’m now looking to bring these skills into a VA role, especially for Airbnb hosts and businesses that value excellent customer experience.

I’m confident in handling:

- Guest and host communication (email, chat, and phone)
- Booking concerns, cancellations, and refunds
- Escalations and complex issue resolution
- Maintaining a professional and empathetic tone in all interactions

With experience supporting platforms like Airbnb, Amazon, and airline accounts, I’ve developed strong problem-solving skills, attention to detail, and the ability to stay calm under pressure.

I understand how important fast response times and clear communication are in maintaining 5-star reviews, and I always aim to deliver a smooth and positive experience for every customer.

As I transition into a Virtual Assistant role, I’m eager to learn, adapt, and support clients in managing their daily operations efficiently.

If you’re looking for someone reliable, proactive, and experienced in customer handling, I’d be happy to help.

Highly versatile Virtual Assistant specializing in comprehensive Administrative Support, process optimization, and high-impact Customer Service Support. Combines the rigorous analytical eye of a Quality Analyst with the speed and precision of a Data Entry Specialist to maintain flawless operational data integrity. Recognized for strong logistical expertise as a Purchasing Assistant, adept at managing end-to-end procurement cycles, coordinating with international vendors, and auditing order confirmations to deliver reliable, remote business solutions focused on driving team productivity and growth.

Customer service professional with proven experience across Travel, Telecommunications, and Retail accounts, and a former Lead Trainer with advanced GDS training expertise. Highly skilled in resolving complex customer issues, coaching and developing agents, driving process improvements, and delivering impactful training in fast paced, performance driven environments.

MedSpa Virtual Assistant and customer support professional with 4+ years of experience in high-volume client communication, appointment scheduling, and CRM-driven operations. Skilled in managing inbound/outbound patient interactions, lead follow-ups, and appointment coordination in fast-paced remote environments.

Experienced in using GoHighLevel CRM, call systems, and scheduling tools to support medspa operations. Strong background in customer service, sales follow-up, and workflow coordination with a focus on improving booking conversion and patient retention.

Dedicated and focused individual who excels at prioritizing, completing assigned projects. Committed to
deliver high quality results with minimum supervision.

I graduated with a Bachelor of Science in Radiologic Technology and had 8 months of internship program in a hospital field. I am trained and can operate different imaging modalities such as MRI, CT scan, X-rays, Ultrasound. I am also trained in Radiation therapy, Nuclear medicine and Brachytherapy. I know medical terminologies and basic pathology. I also worked as a customer service representative, fraud analyst and technical support for 5 years in a BPO Industry (-----------). I am looking for an opportunity to start my virtual assistant journey.

Professional customer service specialist with 5+ years of experience communicating with customers, resolving concerns, and delivering excellent service. I bring strong communication skills, confidence on the phone, and a results-driven mindset that translates well to cold calling, lead generation, appointment setting, and sales support. Reliable, coachable, and committed to helping businesses grow.

I help businesses handle high-volume customer support, travel operations, and admin tasks with accuracy and speed—so nothing falls through the cracks.

I have over 8 years of experience supporting U.S.-based clients in fast-paced environments, including airline and travel accounts where attention to detail is critical. I’ve handled bookings, rebookings, and fare-related concerns using GDS systems such as Sabre, Amadeus, and Galileo, while managing 40–50+ cases daily across phone, email, and chat.

I’m comfortable working in structured, ticket-based workflows where accuracy, documentation, and turnaround time matter. I make sure every detail—booking references, fares, customer information—is correct before moving to the next task.

In addition to travel support, I also provide administrative and operational support, including inbox and calendar management, CRM updates, reporting, and coordination with internal teams.

Tools I use regularly:
Salesforce, HubSpot, Google Workspace, Microsoft Office, Slack, Zoom, Trello, ClickUp, Notion, Sabre, Amadeus, Galileo

What you can expect fro-----------:

High attention to detail (I double-check everything)
Reliable and consistent output
Ability to handle multiple tasks without losing accuracy
Clear and professional communication
Comfortable working overnight (U.S. hours)

I’m available to start immediately and open to long-term or full-time roles where I can support operations, customer experience, and travel-related workflows.

Great customer service and communication skills, knowledgeable in MS Office applications, adaptable, flexible and willing to learn

Dyanmic and results-driven Travel Consultant with 2 year experience providing topnotch travel and tourism to ensure clients satisfaction. Skilled in negotation techniques and relationship building to consistently exceed performance goals.

I'm a trustworthy and diligent person who can be counted on to do tasks like using Microsoft Office (Word, Excel, and PowerPoint) and writing written pieces. I also consider the little things in my work to ensure that all of my clients' needs are met. Moreover, I adjust to my client's schedule, particularly for the desired time.

As a Senior Travel Experience Specialist / Customer Support, I bring extensive experience in corporate, marine, and leisure travel services. I support international clients with flights, hotels, cars, trains, and insurance needs, including claims processing through FinTech platforms and mobile apps.
Proficient in Sabre, Amadeus, and Galileo, as well as CRM tools such as Kustomer, Zendesk, and Crisp. Knowledgeable in collaboration and knowledge management tools like Jira, Confluence, and Guru. I deliver personalized, efficient, and reliable service across phone, email, and chat.
Fluent in English and Filipino, I am passionate about problem-solving and creating seamless, stress-free travel experiences worldwide.

I'm a well experienced Travel Specialist. I used GDS Amadeus for flight and hotel bookings and as well as CRM Salesforce. I'm an adventurous person who also loves logic, number calculations and analysing data.

You can view more about me and my experiences through my portfolio: -----------

Travel and reservations professional with over 8 years of experience supporting airline, corporate, and premium travel accounts. Skilled in planning, coordinating, and managing end to end travel arrangements, preparing detailed itineraries, and ensuring booking accuracy for domestic and international travel. Experienced in advising travelers, handling complex schedule changes, and maintaining meticulous documentation with high attention to detail.

CORE SKILLS
• Guest Experience & Reservations Support
• Reservation Coordination & Booking Accuracy
• Guest Communication (Email, Chat, Phone)
• Fare rules interpretation & policy explanation for travelers
• Complaint Resolution & De-escalation
• Process, Policy & SLA Compliance
• Multitasking & System Navigation
• Documentation, Reconciliation & Follow-Ups
• Remote Work Discipline (WFH)
• Data Privacy & Accuracy

TECHNICAL SKILLS
• GDS: Sabre Red (Native), Sabre Interact (Point & Click), Amadeus Skyspeed
• Booking Platforms: Air, hotel, and car rental reservation systems
• Travel Operations: PNR servicing, fare rules review, ticketing support
• Systems: OPUS (Travel CRM & Case Management), airline reservation systems

Hello! I appreciate your visit to my profile ^_^

I'm currently looking for a long-term opportunity where I can grow my career and be a valuable part of a great team.

Here's a quick overview of my experience:

• 5 years of experience in Customer Service across Travel, Healthcare, and Hospitality industries.

• Experienced in B2B, B2C, and Back Office support roles.

• Skilled in handling travel bookings, reservations, cancellations, refunds, and customer escalations.

• Experienced in supporting healthcare members and providers with benefits, eligibility, claims, and prescription inquiries.

• Worked as a Freelance Virtual Assistant, creating content and managing social media accounts.

• Background in administrative support and recruitment, including sourcing, screening, onboarding, and records management.

• Proficient in phone, email, and chat support, with a strong focus on customer satisfaction.

• Familiar with Salesforce, Google Workspace, Microsoft Office, Slack, Zoom, and GDS platforms (Altea/Sabre).

Travel Associates

I am currently a Travel consultant. I have experience in Galileo, Amadeus, and Sabre.
I know how to book a reservation, issuance of tickets,emds and process a refund. I can manage mailboxes, organize meetings and calendar, and data entry.

I am a dedicated and detail-oriented professional with experience in customer service, administrative support, real estate, and hospitality systems. Through specialized training in Administrative Support, Social Media Management, Lead Generation, and Email Marketing, I have developed the skills needed to help businesses streamline operations, strengthen their online presence, and build meaningful client relationships.

My background includes working with GDS, OTA platforms, and Hotel Property Management Systems, giving me valuable insight into the hospitality and travel industry. I am also a Real Estate Agent with experience in client communication, relationship management, and sales support.

I take pride in being organized, reliable, and proactive in every task I handle. Whether it's managing schedules, generating leads, providing customer support, coordinating projects, or assisting with digital marketing efforts, I am committed to delivering quality results and contributing to business growth.

I am currently open to opportunities in Virtual Assistance, Administrative Support, Customer Service, Real Estate Support, Hospitality Operations, and Digital Marketing.

I am handling Production Planning Team and Logistics Department in my current job.

Scheduling and planning of trips / routing, preparation of delivery receipt, purchase request and purchase order.

Hello! I'm Reymark, a travel and customer support specialist from the Philippines with over 10 years of experience supporting international clients in the travel, logistics, and customer service industries.

I specialize in corporate travel management, GDS ticketing, customer support, and logistics coordination. I have worked with global companies handling high-volume customer interactions through phone, email, and chat support.

I am highly experienced in managing travel bookings, itinerary changes, shipment tracking, and resolving complex customer concerns while maintaining excellent service quality.