Hello! I am VA Grace and I am an experienced GDS expert, Healthcare VA and Financial Officer/Bookkeeper with a strong background with Amadeus GDS, hotel bookings, healthcare account, financial management and accounting.

For GDS Expert
-Handle clients request to their flight booking for cancellation, changes and refunds using Amadeus GDS.
-Handle calls, email s, and chats to assist clients with their travel plans.
-Use Amadeus GDS and other travel platforms to manage bookings, pricing, ticketing, and itinerary coordination.
-Adhere to company policies and procedures during call interactions and maintain a positive demeanor.



For Healthcare VA
-Manage and update Electronic Health Records (EHR) with accuracy and confidentiality.
-Schedule and confirm patient appointments, follow-ups, and telehealth sessions.
-Handle patient inquiries via phone, email , or chat with empathy and professionalism.
-Process insurance claims, verify coverage, and follow up on billing matters.
-Prepare and send medical reports, prescriptions, and referrals as directed by healthcare providers.
-Assist with telemedicine setup, ensuring patients and providers have a seamless virtual consultation experience.
-Maintain HIPAA compliance in all communications and data handling.


For Bookkepper
I help business maintain accurate and organized financial data. With expertise in handling financial records, reconciling accounts, preparing financial statements and ensuring compliance with tax regulations.


I possess expertise in various areas, including:

-Profeciency in Accounting software such as Quickbooks, Xero and Excel

-Full-Cycle Bookkeeping

-Accounts Payable & Receivable Management

-Bank & Credit Card Reconciliation

-Payroll Processing

-General Ledger Maintenance

-Trial Balance Preparation

-Financial Statement Preparation

-Cash Flow Monitoring

-Budgeting & Forecasting

-Financial Data Analysis

-QuickBooks Online Management

-Xero Accounting Software



I take pride in my ability to support businesses with their financial needs and contribute to their growth and success. I look forward to bringing my expertise and dedication to your organization.

Results-driven Executive Virtual Assistant with over 8 years of experience providing executive support, administrative assistance, travel coordination, inside sales, and CRM management across the travel, real estate, construction, and customer service industries. Proven ability to manage executive calendars, coordinate domestic and international travel, organize client communications, maintain CRM databases, generate qualified leads, and streamline daily operations in fast-paced remote environments.

Experienced in using GDS and Travel Management Systems (TMS), including Amadeus, Axus, Tern, CruiseComplete airline booking platforms, to create customized itineraries, manage reservations, and deliver exceptional client experiences. Proficient in Google Workspace, Microsoft Office, Asana, ClientBase, RingCentral, Follow Up Boss, and AI-powered productivity tools.
Recognized for exceptional organizational skills, attention to detail, proactive communication, and a strong commitment to delivering efficient administrative and operational support.

Here's how I can help your business:

Administrative and Productivity

Executive Support
Administrative Support <8efe80624d780eba0c6493ec45140364>Email & Inbox Management
Calendar Management
CRM & Project Management
Document Organization & Invoicing
Airline, Cruise & Hotel Coordination
Domestic & International Travel
GDS & Travel Management Systems (TMS)
Itinerary Creation and Proposal
Travel Logistics
Vendor and Supplier Relations
Web Research & Data Entry
Inbound & Outbound Sales
Prospecting & Lead Generation
Scheduling & Appointment Setting
Customer Service & Technical Support
Social Media Management
Basic Canva and CapCut Editing
AI & Productivity

TECHNICAL SKILLS

Google Workspace (Gmail, Google Calendar, Google Drive, Docs, Sheets, Meet)
Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint)

CRM & Project Management

Asana, Trello, Clientbase Online, HubSpot, Follow Up Boss, Travel Management Systems (TMS) & GDS: Amadeus, Travelport, Axus, Tern, CruiseComplete, Project Expedition, Viator, WorldAgent Direct (Delta Vacations), VAX (Funjet), Vikings, Globus, Ama Waterways, Princess Cruise, Royal Caribbean, Norwegian, Shore Excursions Group, RailEurope, Limolink, Mears, Chubb, Travel Guard

VoIP & Softphone Systems

RingCentral, VICI Dialer, Mojo, Smrtphone, Readymode, Just Call, WhatsApp

Design & AI Tools

Canva, Capcut, ChatGPT, Gemini, Dall-e, Dola, Fathom.ai, TurboScribe, Signwell, Docusign

Detail-oriented Immigration Paralegal with 8+ years of experience in operations, customer
service, and team leadership. Currently supporting immigration cases through document
preparation, evidence review, and case validation, working closely with attorneys and
paralegals to ensure accurate and timely USCIS submissions. Brings a solid background in
client coordination, case tracking, and process improvement, with the ability to manage
multiple priorities in fast-paced environments

Experienced Travel Specialist
With a strong background in the travel industry, I bring extensive experience in providing high-quality travel planning and booking services, particularly for business and first-class travelers. I am proficient in managing complex travel itineraries and delivering exceptional service, ensuring convenience, comfort, and cost savings for clients.
Key Achievements:
Expert Travel Coordination: As a Travel Concierge at FlyFlat, I excelled in creating customized travel itineraries and booking premium flights and accommodations for high-end clients. Leveraging FlyFlat’s exclusive deals and partnerships, I consistently secured the best rates and tailored travel experiences to meet each client’s unique needs.
Comprehensive Industry Experience: At Teleperformance and EXL Service Inc., I handled all aspects of corporate and leisure travel, from booking flights and hotels to managing ground transportation. My proficiency in GDS systems such as Amadeus, Sabre, and Apollo allowed me to provide seamless travel arrangements.
Exceptional Problem Solving: I have a proven track record of quickly resolving travel disruptions, including flight delays, cancellations, and lost luggage. I proactively managed itinerary changes and provided alternative arrangements to ensure a smooth travel experience for clients.
Customer-Centric Approach: Throughout my career, including at FlyFlat, I have focused on building strong relationships with clients by understanding their preferences and providing personalized support. My goal has always been to exceed client expectations and deliver a superior travel experience.
With my experience at FlyFlat and other leading organizations, I am equipped to enhance your travel operations and provide exceptional service to your clients. Let's work together to elevate your travel offerings!

Customer Service Expert, GDS Expert(Sabre, Farelogix And Galileo) Data Entry, MS Excel, MS Word, Google Docs, Converting PDF to MS Word, Sales/Retail, Email Management

I am a Virtual Assistant specializing in customer service, CRM management, and operations support for businesses in healthcare, travel, and service industries. I help companies manage customer inquiries, organize workflows, handle lead coordination, and maintain accurate records to ensure smooth day-to-day operations and strong customer satisfaction.

I have hands-on experience using Salesforce CRM, Zoho CRM, Amadeus GDS, Google Workspace, Microsoft Office, CMS tools, WhatsApp Business, MS Teams, Zoom, Calendly, Notion, Trello, and Excel. I am confident working across multiple platforms to support both customer-facing and back-office processes.

Currently, I work as a Remote Operations & Leads Coordinator where I manage incoming leads, coordinate supplier information, track tasks, and support operational workflows. My previous experience includes healthcare customer service with Humana, back-office support focused on reporting and fraud review, and travel customer service roles with Expedia and United Airlines. I also have earlier experience in general customer service and administrative roles, which strengthened my communication, problem-solving, and attention to detail.

I am available for full-time or part-time opportunities and can fully adjust my schedule to match your time zone, including EST. I am based in the Philippines (PHT, UTC+8) but flexible with working hours depending on business needs.

I am actively looking for a long-term role where I can contribute consistently and grow with the team. I value reliability, accuracy, and clear communication in every task I handle. Employers can expect me to be organized, dependable, and committed to delivering high-quality work with minimal supervision.

As a Travel Consultant, I specialize in helping travelers book and manage flights and car rentals using various GDS systems, including Sabre, Amadeus, Worldspan, Farelogix, and Apollo.

I address customer service needs such as schedule changes, name corrections, voluntary and involuntary exchanges, and refunds, providing timely and effective resolutions through phone,fil ter" certainty="1" h="3e536288a2ec9cf85ed9de1d77fe661c" > email , or chat. My focus is on delivering accuracy, efficiency, and high customer satisfaction, even when managing high volumes of requests.

I hold a Bachelor of Business Administration focus on Marketing, which has equipped me with a solid understanding of travelers' needs and how to market services effectively.

Additionally, I am skilled in advanced booking techniques, including booking with mileage points and using Hidden City strategies to provide customers with the best options.

With over seven years of experience in the travel industry, I have held roles as a Team Lead and Subject Matter Expert. My responsibilities have included coaching and auditing agents, reviewing and fil ing airline debit memo disputes, and ensuring adherence to quality standards and policies.

My passion for the travel industry and dedication to customer service help me guide clients through every step of their journey with confidence and ease.

I am a Travel Operations & Systems Architect and Executive Specialist supporting founders, premium travel operators, and corporate travel desks with advanced logistics, workflow automation, and high-touch lifestyle management. I help overwhelmed leaders reclaim their time by organizing complex travel schedules, managing secure profile data, and building robust backend infrastructure that executes flawlessly.

I bring a highly technical, structured approach to travel coordination and CRM management. I am deeply experienced in navigating global distribution networks and enterprise tools, including Amadeus GDS, Farelogix, and Salesforce CRM, alongside day-to-day operational systems like GoHighLevel, Notion, Canva, Asana, and Google Workspace. Whether building dual-layered loyalty and mileage registries, auditing time-sensitive PNR records, or handling high-volume executive inbox management, I ensure an absolute zero-error administrative standard.

I am available for long-term full-time or part-time collaboration aligned completely with your timezone (including EST/Pacific). I adapt instantly to established agency workflows and treat your backend systems with the highest level of confidentiality and precision.

My goal is simple: eliminate administrative friction and streamline your travel operations so you can focus entirely on high-level growth and exceptional client delivery.

Travel & Hospitality Virtual Assistant | Appointment Setting | Property Management

Hi! My name is Denver, and I bring nearly six years of solid experience in the outsourcing industry, supporting global customers through phone, email , and chat. I specialize in delivering professional, efficient, and customer-focused service, especially when handling complex concerns, escalations, and high-volume interactions.

Throughout my career, I’ve worked with well-known companies such as Macy’s, Optus, American Airlines, and Perk (formerly TravelPerk). These experiences have sharpened my ability to adapt quickly, communicate clearly, and maintain a high level of service across different industries and customer needs.

I’m highly proficient in tools like Zendesk, TravelDesk, Sabre, Amadeus, and Salesforce, and Slack allowing me to navigate systems efficiently while managing multiple tasks. Whether it’s handling inbound/outbound calls, resolving tickets, or following up with customers, I ensure every interaction is handled with accuracy, empathy, and professionalism.

What sets me apart is my strong attention to detail and process-driven mindset. I strictly follow SOPs, guidelines, and knowledge bases, and I fully understand the importance of compliance. Especially when it comes to zero-tolerance policies. I believe that even the smallest detail matters, as it can significantly impact the overall customer experience.

I’m also known for my ability to multitask effectively, managing multiple chats and email s without compromising quality. My goal is always to provide long-term solutions, not just quick fixes, while maintaining high customer satisfaction.

Beyond my technical skills, I’m a team player who values collaboration and shared success. I work well with others, communicate openly, and contribute positively to team goals to ensure we deliver the best possible service.

I would love the opportunity to bring my skills and experience to your team and help elevate your customer support operations.

Hi, my name is Cristian Famoso . I'm 31 years old, happily married for over five years, and a proud father to a beautiful 4-year-old daughter. My wife is also in the remote work field — she works as a virtual assistant and is a travel professional under an Australian-based company.Professionally, I’ve built my experience in the customer service and travel industry over the last several years. My journey began back in 2016 when I joined Teleperformance Incorporated under the Expedia.com account. I started off as a customer service representative, assisting customers with their flight bookings, hotel accommodations, car rentals, and various travel activities.After a year of hands-on service, I was promoted to a Tier 2 supervisor on-call, where I worked with Global Distribution Systems, specifically SABRE and AMADEUS. In this role, my main responsibility was to support Tier 1 agents — especially when requests involved more technical or backend processes using GDS tools. I held this position for over two years, gaining deep knowledge of the systems and strengthening my leadership and problem-solving skills.During the COVID-19 pandemic, I transitioned to a new account within Teleperformance — this time with American Express. There, I continued working with SABRE and assisted high-value clients, maintaining the same standard of service and professionalism.In March 2025, I made the decision to resign from Teleperformance to explore work-from-home opportunities. This move was driven by my desire to have more flexibility, to be closer to my family, and to continue growing in a remote work environment.With nearly a decade of experience in customer service, technical support, and travel management, I’m now looking for a new opportunity where I can bring value through my expertise and commitment to excellent service.

I have been with the travel industry for nearly 6 years with an extensive background in customer service.

Ideally I would like to work in a dynamic environment for a company where there is scope for promotion and training, working my way through organization. My educational backgrounds have enabled me to enhance and develop new skills that I believe have equipped me to pursue a career for your organization.

Hi, I’m Estefanie Jane Wenceslao , a highly motivated Travel Associate Representative with a passion for providing exceptional customer service and creating compelling content. With a strong background in customer support and reservation management at a BPO company, I’ve developed expertise in booking flights, managing reservations, and coordinating with clients and airline partners.In addition to my professional experience, I’ve honed my content writing skills through freelance projects and internships, focusing on SEO writing, research, and social media content creation. My educational background in psychology, combined with my technical proficiency in tools like Sabre Red (GDS), Microsoft Office, and SEO basics, allows me to deliver results-driven and detail-oriented solutions.I thrive in fast-paced environments, excel at multitasking, and pride myself on being both a proactive team player and a reliable independent worker. I am excited to connect with like-minded professionals and explore opportunities where I can contribute my skills to drive success.

Hello! I'm Reymark, a travel and customer support specialist from the Philippines with over 10 years of experience supporting international clients in the travel, logistics, and customer service industries.

I specialize in corporate travel management, GDS ticketing, customer support, and logistics coordination. I have worked with global companies handling high-volume customer interactions through phone, email , and chat support.

I am highly experienced in managing travel bookings, itinerary changes, shipment tracking, and resolving complex customer concerns while maintaining excellent service quality.