Experienced Project Manager handling creative digital ads development. Has 9 years experience in a customer/client facing role. Travel-enthusiast - former airline employee with an expert-level background on Amadeus GDS - former KLM staff

I've been in the customer service industry for more than 10 years. While being in the industry, I also had experience on auditing calls, emails, and chat conversations to make sure agents are meeting the standards being imposed by the client. Aside from that, I obtain mastery on numerous GDS's such as Sabre, Apollo, Amadeus, Worldspan, and Sprk (Farelogix)

I build brands that people trust and experiences they never forget. Combining the fast-paced grit of call center operations with the creativity of digital marketing and the precision of a travel agent, I offer a 360-degree approach to business growth. Whether I'm optimizing an ad campaign or de-escalating a client crisis, I'm focused on one thing: delivering excellence at scale.

I help businesses handle high-volume customer support, travel operations, and admin tasks with accuracy and speed—so nothing falls through the cracks.

I have over 8 years of experience supporting U.S.-based clients in fast-paced environments, including airline and travel accounts where attention to detail is critical. I’ve handled bookings, rebookings, and fare-related concerns using GDS systems such as Sabre, Amadeus, and Galileo, while managing 40–50+ cases daily across phone, email, and chat.

I’m comfortable working in structured, ticket-based workflows where accuracy, documentation, and turnaround time matter. I make sure every detail—booking references, fares, customer information—is correct before moving to the next task.

In addition to travel support, I also provide administrative and operational support, including inbox and calendar management, CRM updates, reporting, and coordination with internal teams.

Tools I use regularly:
Salesforce, HubSpot, Google Workspace, Microsoft Office, Slack, Zoom, Trello, ClickUp, Notion, Sabre, Amadeus, Galileo

What you can expect fro-----------:

High attention to detail (I double-check everything)
Reliable and consistent output
Ability to handle multiple tasks without losing accuracy
Clear and professional communication
Comfortable working overnight (U.S. hours)

I’m available to start immediately and open to long-term or full-time roles where I can support operations, customer experience, and travel-related workflows.

As a committed customer service representative (CSR), I excel at interacting with customers and providing outstanding support for our products and services. My main duties include answering questions quickly, resolving issues effectively, and ensuring customer satisfaction.

I have strong communication skills and an empathetic approach, which helps me connect with customers and understand their concerns. I am also a problem-solver with a good understanding of our offerings, allowing me to address needs efficiently.

I interact with customers through phone, email, and live chat, adjusting my style as needed. I collaborate with other departments to enhance the customer experience and maintain positive relationships that foster brand loyalty. My goal is to ensure every customer feels valued and appreciated.

Detail-oriented Immigration Paralegal with 8+ years of experience in operations, customer
service, and team leadership. Currently supporting immigration cases through document
preparation, evidence review, and case validation, working closely with attorneys and
paralegals to ensure accurate and timely USCIS submissions. Brings a solid background in
client coordination, case tracking, and process improvement, with the ability to manage
multiple priorities in fast-paced environments

I have built a career defined by precision, adaptability, and client-focused service, with experience spanning corporate travel consulting at WNS Global Services – Flight Centre Travel Group, multi-functional operations at Teletech Cainta – Priceline, and roles in project support and customer service. Certified in TICO, Sabre, Amadeus, Flight Escalation, and Rate Desk training, I leverage advanced GDS expertise to manage complex itineraries confidently. Beyond technical skills, I prioritize trust and long-term partnerships, ensuring every journey is seamless, meaningful, and memorable.

Former Air Operations Specialist at Viking Cruises & Amazon Customer Service Representative at Sutherland Global.

Need a reliable Customer Support & Operations Specialist who can handle complex issues, reduce workload, and improve customer experience?

With 9+ years of experience in SaaS and travel tech, I’ve supported global companies like Canva and Hopper, managing high-volume support, escalations, and operational workflows while maintaining strong customer satisfaction.

What I can help with:
Customer support (email, chat, social) | Escalations, refunds & disputes | Billing & account issues | Admin & operations support | Process improvement

Experience highlights:
Handled 200+ escalations (legal, regulatory, public platforms) | Maintained strict SLA & quality standards | 100% accuracy in refunds and ticketing | Led remote teams and ensured KPI adherence

Tools: Zendesk, Intercom, Kustomer, Sabre, Amadeus, Google Workspace, Airtable, Trello, Slack, Canva, AI tools, Gorgias

I'm available for full-time or part-time work. Let’s connect!

Customer Service is my core expertise, backed by nearly 7 years of experience in the BPO industry and several years of remote work. My background includes customer support via phone, email, and chat, appointment setting, telemarketing, lead generation, data entry, web research, and virtual assistance.

Before transitioning to home-based work, I spent almost 7 years in the call center industry. I started as a Customer Service Representative and was later promoted to the Tier 2 Escalations Team, where I handled customer retention and complex issues related to flights, hotels, and car rentals. I am GDS-trained and proficient in Sabre, Amadeus, and Worldspan.

I am hardworking, detail-oriented, adaptable, and committed to delivering high-quality results. I enjoy learning new skills and continuously improving my knowledge to better support clients and contribute to business growth.

My skills include:

• Customer Service (Phone, Email, and Chat Support)
• Appointment Setting & Telemarketing
• Virtual Assistance & Administrative Support
• Lead Generation & Skip Tracing
• Web Research & Data Entry
• CRM Management (Zoho, Salesforce, Base, Pipedrive)
• Shopify Product Uploading & Listing
• Dropshipping & Order Fulfillment (Oberlo)
• Email Marketing
• Social Media Management & Marketing
• Video Editing & Graphic Design
• WordPress, WooCommerce, OpenCart & Magento Data Entry
• Real Estate Listing Management
• Jotform Creation
• Bullhorn Recruitment Data Entry
• Apfolio, Xero & QuickBooks Data Entry
• Spreadsheet Management & Backend Data Entry
• Mobile App Data Entry
• Team Collaboration & Administrative Support
• Typing Speed: 60 WPM

I am eager to work with clients who value reliability, professionalism, and a strong commitment to excellence. My goal is to help businesses grow while continuously expanding my skills and expertise.

Experienced Customer Representative and Travel Advisor. 4 years in Travel Industry. High speed internet & Equipment Trainable, Fast learner, Multitasking, Responsible and Computer literate.Skills that I can offer:SABRE and AMADEUS ticketing system. Customer Support - Phone, Email and Chat Bookings inquires and modificationsTools I'm using:SABRE 360| Cryptic Amadeus Platform CRM; Kustomer, Salesforce and Oracle Google suite, Slack, Zoom and Microsoft Basic knowledge at Canva .
Zendesk
Intercom
Customer service star.My goal is always to put a smile on customer's faces and provide exceptional services. I'll move mountains to make that happen. *wink*HIRE ME. I will help you to achieve your goals through my hard work and you will get many services as one time investment.

Good communication skills. Working in the Travel Industry as an agent and a Trainer for 5 years with GDS experience such as Sabre, Apollo, and Galileo. Also, handle corporate travel. Involves ticketing, booking, changing not limited to flighr but includes car an hotel. CRM - Salesforce. Fast learner and can adapt easily.

I specialize in delivering seamless, high-level travel experiences while supporting the operations behind them.

With over 5 years in corporate, luxury, and global travel, I’ve handled everything from complex itineraries and group bookings to executive support and client coordination. I’m highly experienced in GDS systems (Sabre, Amadeus, Travelport+, and Worldspan) and known for my speed, accuracy, and attention to detail.

Recently, I’ve expanded into training and onboarding travel agents, helping improve workflows, share knowledge, and elevate overall team performance.

I’m proactive, reliable, and solutions-focused, with a strong ability to work independently while maintaining high standards. Whether it’s building itineraries, supporting clients, or improving processes, I focus on delivering results that are efficient, polished, and consistent.

Customer Service Expert, GDS Expert(Sabre, Farelogix And Galileo) Data Entry, MS Excel, MS Word, Google Docs, Converting PDF to MS Word, Sales/Retail, Email Management

I am a dedicated GDS Mastery & Fare Optimization | Expert and Luxury Travel Specialist and Executive Virtual Assistant with over 5 years of experience in orchestrating high-value travel experiences. My expertise lies in navigating the complexities of global aviation and premium hospitality to deliver seamless, "white-glove" service to every client.

With a deep technical mastery of GDS platforms—including Amadeus, Sabre Red, Farelogix, and TravelFusion—I specialize in engineering intricate, multi-destination itineraries that prioritize both comfort and efficiency. My career is defined by a commitment to excellence, evidenced by maintaining a 100% positive feedback rating throughout my tenure as a Tier 2 Specialist.


Core Areas of Expertise:
Bespoke Travel Curation: Designing tailor-made journeys involving 5-star hotel portfolios and luxury ground transfers.

Technical Precision: Advanced ticketing, reissuing, and complex name corrections using industry-leading tools.

High-Stakes Logistics: Managing Tier 3 Relocations and B2B escalations with total discretion and professionalism.

Lifestyle Management: Providing executive-level support, including confidential record keeping and priority inbox management.