As a Travel Consultant, I specialize in helping travelers book and manage flights and car rentals using various GDS systems, including Sabre, Amadeus, Worldspan, Farelogix, and Apollo.

I address customer service needs such as schedule changes, name corrections, voluntary and involuntary exchanges, and refunds, providing timely and effective resolutions through phone,fil ter" certainty="1" h="3e536288a2ec9cf85ed9de1d77fe661c" > email, or chat. My focus is on delivering accuracy, efficiency, and high customer satisfaction, even when managing high volumes of requests.

I hold a Bachelor of Business Administration focus on Marketing, which has equipped me with a solid understanding of travelers' needs and how to market services effectively.

Additionally, I am skilled in advanced booking techniques, including booking with mileage points and using Hidden City strategies to provide customers with the best options.

With over seven years of experience in the travel industry, I have held roles as a Team Lead and Subject Matter Expert. My responsibilities have included coaching and auditing agents, reviewing and -----------ing airline debit memo disputes, and ensuring adherence to quality standards and policies.

My passion for the travel industry and dedication to customer service help me guide clients through every step of their journey with confidence and ease.

Customer Service Specialist | Real Estate, Travel, and Hospitality Expert
With over 10 years of hands-on experience in customer service for travel, hospitality industries, and real estate. I bring a diverse skill set and a passion for creating exceptional customer experiences. My background includes managing high volumes of inquiries, resolving conflicts, and providing tailored solutions in fast-paced environments. I am committed to delivering outstanding service and building lasting relationships with clients.
Customer Care Excellence: Adept at addressing client concerns and ensuring satisfaction through active listening, effective communication, and quick problem resolution.
Real Estate Support: Experienced in assisting clients with property inquiries, handling after-sales support, and ensuring smooth transitions from purchase to move-in. Proficient in managing repair requests, scheduling turnovers, and coordinating maintenance tasks to meet client expectations. Proven track record in coordinating repair requests, ensuring timely resolutions, and ensuring the property meets quality standards post-sale.
Travel & Hospitality: Skilled in managing travel bookings, coordinating hotel reservations, process bookings, and manage inquiries efficiently, handling front desk operations to enhance guest experiences.
Conflict Resolution: Excellent at diffusing difficult situations and transforming negative experiences into positive outcomes.
Multitasking & Time Management: Capable of managing multiple responsibilities while maintaining a high level of professionalism and attention to detail.
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I have been with the travel industry for nearly 6 years with an extensive background in customer service.

*Certified Checkpoint Cybersecurity Security Administrator (81.20)
*Proficient in Marketing Automation Software like Mautic.
*Proficient in GDS namely Amadeus, Sabre and Worldspan
*Proficient in languages like Visual Basic 6.0 ,PHP , MYSQL, HTML/HTML5 ,CSS.
*Proficient in Microsoft Office esp. Excel
*Experienced in Figma/PSD to HTML&CSS coding conversion.
*Provides Back End Support & Cpanel Admin.
*Knowledge in Adobe Photoshop.
*Knowledge in data visualization & business intelligence software like Tableau.
*Knows SEO, Article Writing and Transcription Services.
*Knowledgeable in PDF Conversions, Excel Formulas and Macros.

I build brands that people trust and experiences they never forget. Combining the fast-paced grit of call center operations with the creativity of digital marketing and the precision of a travel agent, I offer a 360-degree approach to business growth. Whether I'm optimizing an ad campaign or de-escalating a client crisis, I'm focused on one thing: delivering excellence at scale.

I worked in a Travel Agency one of the renowned travel service provider. I've been with the industry for more than 13yrs now. I started as a customer service executive and been trained with different types of GDS such as worldspan, amadeus,sabre and spark. After several years I was upskilled to T2 taking escalation calls as a supervisor. Then I applied for Quality Analyst. I am eager to learn new things and explore my skills.

I am a Virtual Assistant specializing in customer service, CRM management, and operations support for businesses in healthcare, travel, and service industries. I help companies manage customer inquiries, organize workflows, handle lead coordination, and maintain accurate records to ensure smooth day-to-day operations and strong customer satisfaction.

I have hands-on experience using Salesforce CRM, Zoho CRM, Amadeus GDS, Google Workspace, Microsoft Office, CMS tools, WhatsApp Business, MS Teams, Zoom, Calendly, Notion, Trello, and Excel. I am confident working across multiple platforms to support both customer-facing and back-office processes.

Currently, I work as a Remote Operations & Leads Coordinator where I manage incoming leads, coordinate supplier information, track tasks, and support operational workflows. My previous experience includes healthcare customer service with Humana, back-office support focused on reporting and fraud review, and travel customer service roles with Expedia and United Airlines. I also have earlier experience in general customer service and administrative roles, which strengthened my communication, problem-solving, and attention to detail.

I am available for full-time or part-time opportunities and can fully adjust my schedule to match your time zone, including EST. I am based in the Philippines (PHT, UTC+8) but flexible with working hours depending on business needs.

I am actively looking for a long-term role where I can contribute consistently and grow with the team. I value reliability, accuracy, and clear communication in every task I handle. Employers can expect me to be organized, dependable, and committed to delivering high-quality work with minimal supervision.

I am currently working as a Travel Consultant for a corporate account, with prior experience in leisure travel. Skilled in GDS and CRM tools including Amadeus, Sabre, and Farelogix, with strong knowledge of airline policies, ticketing requirements, and regulations. Highly organized and detail-oriented, consistently valuing customer satisfaction. Experienced in managing end-to-end travel processes, from booking and documentation to issue resolution, while leveraging multiple CRM platforms to streamline operations. Known for adaptability, efficiency, and a customer-first approach that ensures seamless travel experiences for both corporate and leisure clients.

Customer Service is my core expertise, backed by nearly 7 years of experience in the BPO industry and several years of remote work. My background includes customer support via phone, email, and chat, appointment setting, telemarketing, lead generation, data entry, web research, and virtual assistance.

Before transitioning to home-based work, I spent almost 7 years in the call center industry. I started as a Customer Service Representative and was later promoted to the Tier 2 Escalations Team, where I handled customer retention and complex issues related to flights, hotels, and car rentals. I am GDS-trained and proficient in Sabre, Amadeus, and Worldspan.

I am hardworking, detail-oriented, adaptable, and committed to delivering high-quality results. I enjoy learning new skills and continuously improving my knowledge to better support clients and contribute to business growth.

My skills include:

• Customer Service (Phone, Email, and Chat Support)
• Appointment Setting & Telemarketing
• Virtual Assistance & Administrative Support
• Lead Generation & Skip Tracing
• Web Research & Data Entry
• CRM Management (Zoho, Salesforce, Base, Pipedrive)
• Shopify Product Uploading & Listing
• Dropshipping & Order Fulfillment (Oberlo)
• Email Marketing
• Social Media Management & Marketing
• Video Editing & Graphic Design
• WordPress, WooCommerce, OpenCart & Magento Data Entry
• Real Estate Listing Management
• Jotform Creation
• Bullhorn Recruitment Data Entry
• Apfolio, Xero & QuickBooks Data Entry
• Spreadsheet Management & Backend Data Entry
• Mobile App Data Entry
• Team Collaboration & Administrative Support
• Typing Speed: 60 WPM

I am eager to work with clients who value reliability, professionalism, and a strong commitment to excellence. My goal is to help businesses grow while continuously expanding my skills and expertise.

2 Years and 9 Months Customer Service Representative
Amazon seller support generalist
Phone and email trained
FBA Specialist
Seller central expert
6 months VA:
Order Management
Feedback Management
Customer Service
Listing Optimization

Hello! I am VA Grace and I am an experienced GDS expert, Healthcare VA and Financial Officer/Bookkeeper with a strong background with Amadeus GDS, hotel bookings, healthcare account, financial management and accounting.

For GDS Expert
-Handle clients request to their flight booking for cancellation, changes and refunds using Amadeus GDS.
-Handle calls, emails, and chats to assist clients with their travel plans.
-Use Amadeus GDS and other travel platforms to manage bookings, pricing, ticketing, and itinerary coordination.
-Adhere to company policies and procedures during call interactions and maintain a positive demeanor.



For Healthcare VA
-Manage and update Electronic Health Records (EHR) with accuracy and confidentiality.
-Schedule and confirm patient appointments, follow-ups, and telehealth sessions.
-Handle patient inquiries via phone, email, or chat with empathy and professionalism.
-Process insurance claims, verify coverage, and follow up on billing matters.
-Prepare and send medical reports, prescriptions, and referrals as directed by healthcare providers.
-Assist with telemedicine setup, ensuring patients and providers have a seamless virtual consultation experience.
-Maintain HIPAA compliance in all communications and data handling.


For Bookkepper
I help business maintain accurate and organized financial data. With expertise in handling financial records, reconciling accounts, preparing financial statements and ensuring compliance with tax regulations.


I possess expertise in various areas, including:

-Profeciency in Accounting software such as Quickbooks, Xero and Excel

-Full-Cycle Bookkeeping

-Accounts Payable & Receivable Management

-Bank & Credit Card Reconciliation

-Payroll Processing

-General Ledger Maintenance

-Trial Balance Preparation

-Financial Statement Preparation

-Cash Flow Monitoring

-Budgeting & Forecasting

-Financial Data Analysis

-QuickBooks Online Management

-Xero Accounting Software



I take pride in my ability to support businesses with their financial needs and contribute to their growth and success. I look forward to bringing my expertise and dedication to your organization.

I am a dedicated GDS Mastery & Fare Optimization | Expert and Luxury Travel Specialist and Executive Virtual Assistant with over 5 years of experience in orchestrating high-value travel experiences. My expertise lies in navigating the complexities of global aviation and premium hospitality to deliver seamless, "white-glove" service to every client.

With a deep technical mastery of GDS platforms—including Amadeus, Sabre Red, Farelogix, and TravelFusion—I specialize in engineering intricate, multi-destination itineraries that prioritize both comfort and efficiency. My career is defined by a commitment to excellence, evidenced by maintaining a 100% positive feedback rating throughout my tenure as a Tier 2 Specialist.


Core Areas of Expertise:
Bespoke Travel Curation: Designing tailor-made journeys involving 5-star hotel portfolios and luxury ground transfers.

Technical Precision: Advanced ticketing, reissuing, and complex name corrections using industry-leading tools.

High-Stakes Logistics: Managing Tier 3 Relocations and B2B escalations with total discretion and professionalism.

Lifestyle Management: Providing executive-level support, including confidential record keeping and priority inbox management.

I've been in the customer service industry for more than 10 years. While being in the industry, I also had experience on auditing calls, emails, and chat conversations to make sure agents are meeting the standards being imposed by the client. Aside from that, I obtain mastery on numerous GDS's such as Sabre, Apollo, Amadeus, Worldspan, and Sprk (Farelogix)

I am a highly versatile professional with 17 years of experience in corporate training, client management, account management, operations leadership, and executive virtual assistance. Throughout my career, I have trained both General Virtual Assistants and specialized VAs across multiple industries, including insurance, healthcare, facility management, financial services, electrical services, and more. I also bring over 10 years of expertise in the travel industry, allowing me to manage complex itineraries, customer support, and operational processes with precision and efficiency.
I have supported US clients for 14 years, AU clients for 2 years, and UK clients for 1 year, maintaining excellent communication, cultural adaptability, and service alignment across time zones.
With 2 years of Executive Assistance experience, I bring high-level administrative support, strategic communication, project coordination, and executive operational management to ensure seamless workflows and effective decision-making for leadership.
My background includes:


Account Management & Assistant Management – overseeing client portfolios, guiding teams, resolving escalations, and ensuring seamless service delivery.


VA Training & Leadership – onboarding, coaching, and developing remote teams, with a strong focus on productivity, performance quality, and long-term retention.


Corporate Training – facilitating leadership development, sales training, customer service programs, and soft skills workshops across diverse industries.


Client Relationship Management – maintaining strong partnerships, understanding business needs, and aligning deliverables with client expectations and organizational goals.


Program & Process Development – creating workflow improvements, documentation systems, training materials, and scalable SOPs to support efficiency and organizational growth.


Additionally, I bring the confidence, communication skills, and adaptability of a professional event host since 2006, enabling me to engage audiences effectively and represent organizations with professionalism and presence.
As an Executive Virtual Assistant, I manage high-level operations, oversee inbox and communication workflows, maintain the CEO’s personal and business calendars, create and refine SOPs, assist with business development initiatives, and manage social media branding across both personal and business platforms.

"Highly motivated and detail-oriented Virtual Assistant with [X] years of experience providing remote administrative support. Proficient in Microsoft Office Suite, Google Workspace, and various communication and project management tools. Proven ability to manage schedules, handle emails, and provide efficient support to clients. Eager to leverage strong organizational, communication, and problem-solving skills to contribute to a dynamic team."