EXECUTIVE VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT | TRAVEL COORDINATOR | INSI

I have experience assisting customers face-to-face in offices and received training in a travel agency. Additionally, I've worked in call centers, specializing in airline reservations and technical support. My skills in customer service are well-rounded, and I'm proficient at helping customers both in person and over the phone.

Phone support is where I thrive, having extensive experience in answering calls, addressing inquiries, and providing optimal solutions. My patience in this role is paramount, ensuring that each customer receives the attention and assistance they deserve.

As a tourism graduate, I pursued my degree and discovered a passion for travel, particularly in crafting itineraries. I find great joy in being meticulous in every aspect of the process, as attention to detail is crucial to creating unforgettable experiences.

I was working as a real estate virtual assistant. It was during this time that I realized the potential of freelancing and working directly with clients. I transitioned into generating leads and setting appointments with investors, expanding my skill set, and seizing new opportunities.

In my recent role as a Travel Virtual Assistant, I serve as a gatekeeper, meticulously reviewing documents and managing my client's business emails. I excel at drafting emails and promptly responding to travel inquiries, ensuring smooth communication and efficient resolution of queries.

As a technical support agent, my background may not include formal IT studies, but my experience in the Call Center industry, particularly with major companies like Comcast and Verizon in the US, has provided me with extensive opportunities to expand my knowledge in resolving technical issues related to mobile and internet services.

Managed high-volume inboxes by organizing emails, prioritizing urgent requests, responding to client inquiries, scheduling follow-ups, and maintaining clear communication with clients, suppliers, and internal teams. Coordinated appointment confirmations, travel updates, document requests, and correspondence while ensuring timely responses, accurate record-keeping, and efficient workflow management.

Performed accurate and efficient data entry by updating databases, CRM systems, spreadsheets, and client records while maintaining a high level of accuracy and confidentiality. Managed large volumes of information, verified data for completeness, organized digital files, generated reports, and ensured records were up to date. Experienced in using Microsoft Excel, Google Sheets, CRM platforms, and other cloud-based tools to support daily administrative operations.

As a Personal Assistant and Executive Virtual Assistant, I supported luxury travel advisors by managing daily operations and ensuring a seamless client experience. My responsibilities included coordinating calendars, managing emails, arranging meetings, preparing travel itineraries, booking flights, hotels, cruises, tours, and ground transportation, handling client communications, maintaining CRM records, processing documents, and coordinating with suppliers and vendors. I also assisted with administrative tasks, follow-ups, and problem-solving to keep operations organized and efficient while delivering exceptional customer service.